Dvd Drives Not Reading/burning Dvd's

#1 kevin92

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Posted 15 November 2007 - 05:52 PM

Hi, I recently have had the proble where both dvd drives, the dvd-rom, and the dvd-rw won't play any dvd's or even see that they're there. My dvd-rw drive also will not burn dvd's as it cannot tell when I insert a blank dvd.

They can, however play audio cd's, I'm wondering how to fix this, any help would be greatly appreciated.

I'm running Windows XP Media Center Edition, in case you were wondering.

Oh, and I've already checked to see if I can update the drivers, it's telling me they're up to date already.

This post has been edited by kevin92: 15 November 2007 - 05:58 PM

#2 Robert Isbell

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Posted 16 November 2007 - 02:00 AM

what software are you using to burn cd's and dvd's with?

#3 Budapest

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Posted 16 November 2007 - 02:07 AM

Try deleting the UpperFilters and LowerFilters registry entries and rebooting the computer.

Instructions on how to do this are given here.

With any fix that involves the registry you should create a new restore point and backup the registry first. For backing up the registry I like to use ERUNT.

You may need to reinstall any CD/DVD burning software after doing this.

_{The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw}

#4 kevin92

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Posted 16 November 2007 - 09:23 PM

I will try the registry editing as soon as i can, however, im at a different computer right now

And to Robert, I am using Sonic.

Thanks for the replies.

#5 DaChew

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Posted 16 November 2007 - 09:28 PM

sonic is notorious for installing filters that get corrupt

good burning programs don't install filters

Chewy

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#6 Robert Isbell

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Posted 16 November 2007 - 10:54 PM

before you do the registry, go ahead and uninstall sonic an install CDBurnerXP. http://www.cdburnerxp.se/home

#7 kevin92

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Posted 18 November 2007 - 09:47 PM

Okay so here's the deal.

I installed CDBurnerXP, and had no luck burning anything, it didn't detect any disc.

So then I edited the registry, and deleted the LowerFilters, and went to delete the UpperFilters, and realized they weren't there.

Could that be a problem?

I tried uninstalling, then installing CDBurnerXP to see if it worked after the registry change, but still no luck.

Any new suggestions?

#8 Robert Isbell

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Posted 18 November 2007 - 10:32 PM

in device manager uninstall the drive in question and then reboot.
then give cdburner a try, you have uninstalled sonic correct?

#9 DaChew

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Posted 18 November 2007 - 10:41 PM

test the drive and see if it will boot the computer with bootable disks, if it won't, then it's dead and install a new one

Chewy

No. Try not. Do... or do not. There is no try.

#10 kevin92

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Posted 19 November 2007 - 12:19 AM

I don't really want to uninstall the drive, as I have no idea how I would get it back, or how it would affect my system. Can you explain a bit more on that?

And to DaChew, the drive plays cd's, it is not dead. I just bought this computer in January it shouldn't be having problems already.

#11 Robert Isbell

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Posted 19 November 2007 - 01:13 AM

XP will reinstall it when you reboot, so do not worry about uninstalling the drive in device manager.

#12 DaChew

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Posted 19 November 2007 - 06:49 AM

Quote

If both drives are messed up with dvd's but not cd's then Budapest's advise is the best course of action, I have been using that link for almost 2 years in scores of help posts, it works more often than not

http://www.bustrace.com/products/devfilter.htm

http://www.bustrace.com/downloads/devfilter.exe

here is the industry standard tool for seeing the filters

my favorite burning tool incorporates this feature and a removal tool

Quote

===============================================
Filter Driver Load Order - ImgBurn v2.3.2.14
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: MxlW2k
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: MxlW2k
File Name: C:\WINDOWS\system32\Drivers\MxlW2k.sys
File Version: 1.0.1.109
File Description: MusicMatch Access Layer KMD
Product Name: MusicMatch Access Layer
Product Version: 1.0.1.109
Company Name: MusicMatch, Inc.
Copyright: Copyright © 2000 MusicMatch, Inc.

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

This post has been edited by DaChew: 19 November 2007 - 07:02 AM

Chewy

No. Try not. Do... or do not. There is no try.

#13 Budapest

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Posted 19 November 2007 - 06:59 AM

Were you logged in as an Admin when you tried the registry fix?

_{The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw}

#14 kevin92

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Posted 19 November 2007 - 08:57 PM

Yeah I was logged in as an Admin when I tried the registry fix.

And this is weird...I installed the program that DaChew said, and I checked, and it said I have upper and lower filters, redbook, and imapi.

However, when I go to the registry there is no sign of any filters.