 Cannot Install Any Antivirus Software |
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  Nov 10 2007, 12:46 PM
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#1
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New Member  Group: Members Posts: 9 Joined: 10-November 06 Member No.: 94,815  |
My Norton has come to its license end and I have uninstalled so that I could use AVG or AVAST for free. however I cannot insall ANY fre antivirus software or even any trail period versions of the likes of Norton I have scanned several times with different packages and found no viruses but cannot get anywhere with installing with AVG it cannot find the avgamsvr.exe file and something similar keeps happening with all other av software Its like the files are disappearing into thin air help!! Louise |
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Nov 10 2007, 12:57 PM
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#2
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 Bleepin' Mod Group: Moderator Posts: 4,623 Joined: 18-March 06 From: B.C. Canada Member No.: 59,826 |
Hi ComputerGenie,
When uninstalling Norton, did you run the Norton Removal Tool? --------------------  Join Bleeping Computers Folding@home Team and Help find a cure. I am thankful for laughter, except when milk comes out of my nose. ~Woody Allen |
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Nov 10 2007, 01:02 PM
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#3
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 Forum Addict Group: HJT Team Coach Posts: 5,271 Joined: 1-April 06 Member No.: 62,052 |
Sometimes one antivirus will detect another's files as being infected and remove them; they cannot distinguish between good and malicious use of certain file types. After you've used the Norton Removal Tool as suggeststed by TMacK, try redownloading AVG.
-------------------- If you are pleased with the service I have offered, you may like to consider making a donation.   |
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Nov 10 2007, 01:08 PM
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#4
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New Member Group: Members Posts: 9 Joined: 10-November 06 Member No.: 94,815 |
tried that but no joy - I have tried so many things that I hope I have not totally screwed up my system
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Nov 10 2007, 06:47 PM
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#5
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Bleepin' Mod Group: Moderator Posts: 4,623 Joined: 18-March 06 From: B.C. Canada Member No.: 59,826 |
Be sure to follow the RECOMMENDED BASIC AVG UNINSTALL / RE-INSTALL INSTRUCTIONS.
If that doesn't work, you can try: IF ALL ELSE FAILS LETS GET RADICAL AND DO A COMPLETE NEW INSTALL STEP BY STEP. -------------------- Join Bleeping Computers Folding@home Team and Help find a cure. I am thankful for laughter, except when milk comes out of my nose. ~Woody Allen |
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Nov 11 2007, 04:07 PM
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#6
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New Member Group: Members Posts: 9 Joined: 10-November 06 Member No.: 94,815 |
Happy Days!!!
using GMER I was able to identify Trojan activity on my machine! a file called srosa.sys was visible and the trojan was deleting a whole host of av related files I managed to delete the offending files, then after a reboot AVG installed no problems - i am now in the middle of a scan so hopefully any other problems will be sorted. i just wanted to let all forum readers know about thid as it took me all weekend to track down the problem Thanks for your advice guys! Louise |
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