Malware-alarm

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BleepingComputer.com > Security > Am I infected? What do I do?

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Malware-alarm, Help!!!

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texasgirl57 View Member Profile	Nov 8 2007, 07:25 AM Post #1
New Member Group: Members Posts: 1 Joined: 8-November 07 Member No.: 168,329	Help!! I am a rather computer illiterate female who was stupid enough to get infected with Malware-Alarm. I don't have anyone around to do complicated tasks to do this myself. I'm not working right now so can't spend a lot of money. Any ideas on a reasonable download to get rid of this pest once you have it??? Many thanks. I downloaded some of the Microsoft malware protection -- but it must not work after the fact. I am using Windows X (or something like that) -- the one right before Vista came out. Thank you for anyhelp.

quietman7 View Member Profile	Nov 8 2007, 12:23 PM Post #2
Bleepin' Janitor Group: Global Moderator Posts: 14,074 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513	Please follow the the instructions in BC's self-help tutorial: How to remove MalwareAlarm Next, download RogueRemover and save to you Desktop. (compatible with Windows 2000, NT, XP, Vista) Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover and follow the prompts. During installation an icon will automatically be created on your Desktop. If the program does not open after installation, double-click on the RogueRemover icon to launch. Select "Check for Updates" and click Download if any are found. Wait for the updates to finish downloading, then Close the update window. Select "Scan" and follow the onscreen directions to remove anything found. If nothing is found, exit RogueRemover. If RogueRemover finds something, it will present a list of detected items. Click "Remove selected", then Yes at the prompt. Wait for the removal to complete and then close RogueRemover. If using Windows Vista be sure to Run As Administrator. Then download and scan with SUPERAntiSpyware Free Double-click SUPERAntiSypware.exe and use the default settings for installation. An icon will be created on your desktop. Double-click that icon to launch the program. If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.) Under "*General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked. Under "Configuration and Preferences", click the Preferences* button. Click the Scanning Control tab. Under Scanner Options make sure the following are checked (leave all others unchecked): Close browsers before scanning. Scan for tracking cookies. Terminate memory threats before quarantining. Click the "Close" button to leave the control center screen and exit the program. Do not run a scan just yet. Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". Scan with SUPERAntiSpyware as follows: Launch the program and back on the main screen, under "*Scan for Harmful Software" click Scan your computer. On the left, make sure you check C:\Fixed Drive. On the right, under "Complete Scan", choose Perform Complete Scan* and click "Next". After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK". Make sure everything has a checkmark next to it and click "Next". A notification will appear that "*Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu. If asked if you want to reboot, click "Yes" and reboot normally. To retrieve the removal information after reboot, launch SUPERAntispyware again. Click Preferences, then click the Statistics/Logs tab.* Under Scanner Logs, double-click SUPERAntiSpyware Scan Log. If there are several logs, click the current dated log and press View log. A text file will open in your default text editor. Click Close to exit the program. -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?" Microsoft MVP - Windows Security 2007-2009

chuck37323 View Member Profile	Dec 1 2007, 07:19 AM Post #3
New Member Group: Members Posts: 1 Joined: 30-October 07 Member No.: 166,375	Thank you.This was alot of help

quietman7 View Member Profile	Dec 1 2007, 09:14 AM Post #4
Bleepin' Janitor Group: Global Moderator Posts: 14,074 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513	Your welcome. Now you should Create a New Restore Point *to prevent possible reinfection* from an old one*. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state. The easiest and safest way to do this is: Go to Start* > Programs > Accessories > System Tools and click "System Restore". Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore. Then use Disk Cleanup to remove all but the most recent Restore Point. Go to Start > Run and type: Cleanmgr Click "OK". Click the "More Options" Tab. Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one. -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?" Microsoft MVP - Windows Security 2007-2009

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