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Oct 30 2007, 09:44 AM
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#1
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![]() Bleepin' Janitor ![]() ![]() ![]() ![]() ![]() ![]() Group: Global Moderator Posts: 16,573 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
QUOTE During the process of removing malware from your computer, there are times you may need to use specialized fix tools. This is especially true if you are receiving help from a member of the HJT Team. Certain embedded files that are part of these specialized fix tools may at times be detected by your anti-virus or anti-malware scanner as a "RiskTool", "Hacking tool", "Potentially unwanted tool", a virus or a "Trojan" when that is not the case. These tools have been carefully created and tested by security experts so if your anti-virus or anti-malware program flags them as malware, the detection is what's known as a "False Positive". Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. In these cases, the removal of these files can have "unpredictable results" and unintentional results. To avoid any problems while using a specialized tool it is very important that you temporarily disable your anti-virus and/or anti-malware programs before using them or when instructed by a member of the HJT Team. You can re-enable these programs after the malware removal process has been completed. Many folks may not be sure how to do this so the BC Staff has created a list of common anti-virus programs and the relevant steps to disable their Real-time protection capabilities. When your system has been cleaned or when advised by your helper, it is important that you re-enable your security programs to avoid re-infection. A special thanks to Yourhighness for the diligent effort in compiling this list. How to Temporarily Disable your Anti-virus AVAST Right click on the avast! icon in system tray (looks like this: ) and choose (Stop On-Access Protection)AVG 7 Please open the AVG7 Control Center.
Please open the AVG 8 Control Center, by right clicking on the AVG 8 icon on task bar.
Please open the AVG 8.5 Control Center, by right clicking on the AVG icon on task bar.
Please navigate to the system tray on the bottom right hand corner and look for an open white umbrella on red background (looks to this: )
Please navigate to the system tray on the bottom right hand corner and look for a blue sign.
Please navigate to the system tray on the bottom right hand corner and look for a sign.
Please navigate to the system tray on the bottom right hand corner and look for a sign.
Please navigate to the system tray and double-click the taskbar icon to open Security Center.
Please navigate to the system tray on the bottom right hand corner and look for a sign.
Please refer to these instructions. NORTON ANTIVIRUS CORPORATE EDITION Please refer to the instructions provided in the Norton AntiVirus Corporate Edition User's Guide under the section Turning File System System Protection off temporarily. PC TOOLS THREATFIRE
-- Please refer to Post #28. SYMANTEC ENDPOINT PROTECTION Right click on the icon in the taskbar notification area & select "Disable Symantec EndPoint Protection". ![]() TREND MICRO INTERNET SECURITY 2008 Please refer to these instructions. This post has been edited by quietman7: Jun 27 2009, 06:43 AM -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2009 ![]() Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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Oct 30 2007, 09:46 AM
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#2
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![]() Bleepin' Janitor ![]() ![]() ![]() ![]() ![]() ![]() Group: Global Moderator Posts: 16,573 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
How to Temporarily Disable your Firewall
AntiVir Premium Suite Please navigate to the system tray on the bottom right hand corner and look for this sign
Please navigate to the system tray on the bottom right hand corner and look for this sign.
Please navigate to the system tray on the bottom right hand corner and look for the following sign.
Please navigate to the system tray on the bottom right hand corner and look for a blue sign.
Please navigate to the system tray on the bottom right hand corner and look for this sign (the arrows could also be filled with green color instead of grey, indicating that the Firewall currently detects traffic).
Please navigate to the system tray on the bottom right hand corner and look for a sign.
Please navigate to the system tray on the bottom right hand corner and look for either one of the following three (the sign varies depending on the settings you chose on your PC) / / signs.
Please refer to these instructions Norton decided to install in German for me, although it never asked. According to the help file, you can also do it the following way (translated into English):
Agnitum Outpost Firewall Pro Please navigate to the system tray on the bottom right hand corner and look for either one of the following three (the sign varies depending on the settings you chose on your PC) / / signs.
Please navigate to the system tray on the bottom right hand corner and look for a sign that looks like a Pandabear head.
Please navigate to the system tray on the bottom right hand corner and look for this sign
Please navigate to the system tray on the bottom right hand corner and look for the following sign.
Please navigate to the system tray on the bottom right hand corner and look for the following sign.
This post has been edited by quietman7: May 23 2009, 03:04 PM -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2009 ![]() Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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Oct 30 2007, 09:50 AM
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#3
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![]() Bleepin' Janitor ![]() ![]() ![]() ![]() ![]() ![]() Group: Global Moderator Posts: 16,573 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
How to Temporarily Disable your Anti-malware Scanners
AD-AWARE AD-WATCH in Ad-Aware Anniversary Edition (and Pro version)
PREVX
Right click the icon for RegDefend in the systray and select Exit. SPYBOT TEATIMER
SPY SWEEPER
To Disable AntiVirus and AntiSpyware protection
Right-click the running icon of Winpatrol in the sytem tray and choose exit. This post has been edited by quietman7: Jun 15 2009, 02:26 PM -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2009 ![]() Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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May 7 2008, 04:42 AM
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#4
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New Member ![]() Group: Members Posts: 2 Joined: 7-May 08 Member No.: 207,472 |
Hi, nutnworks referred me to your instructions for disabling anti-malware so that I could run a utility of theirs. The instructions say that I should disable Norton via the system tray. But in my case, the malware has disabled my system tray. Do you know another way to disable Norton?
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May 7 2008, 03:02 PM
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#5
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![]() Malware hunter ![]() ![]() ![]() ![]() ![]() ![]() Group: HJT Team Posts: 1,471 Joined: 7-February 06 From: Greece loutraki 6 km from korinth canal Member No.: 54,061 |
Take a look here:
http://service1.symantec.com/SUPPORT/nip.n...003071515220236 Also: http://searchg.symantec.com/search?q=disab...p;x=16&y=12 This post has been edited by DASOS: May 7 2008, 03:08 PM -------------------- |
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Jun 12 2008, 01:23 PM
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#6
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New Member ![]() Group: Members Posts: 1 Joined: 12-June 08 Member No.: 215,800 |
Hello,
I have McAfee SecurityCenter running, and I have no idea how to disable it. There is no "Exit" when I right click on the icon in the taskbar. |
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Dec 1 2008, 08:49 AM
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#7
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New Member ![]() Group: Members Posts: 1 Joined: 1-December 08 Member No.: 263,433 |
Hello. Where do I find information on what kind of firewall I have on my computer?
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Dec 1 2008, 09:32 AM
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#8
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![]() Bleepin' Janitor ![]() ![]() ![]() ![]() ![]() ![]() Group: Global Moderator Posts: 16,573 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
The Windows XP firewall and Windows Vista Firewall are built in. A third party firewall like ZoneAlarm, Comodo, etc are installed separately so there should be an entry in Start > Settings > Control Panel > Add/Remove Programs.
However, some security suites with integrated protection like AVG Anti-Virus plus Firewall include it as part of the combined package. To check if the Windows Firewall is turned on or off, go to Start > Run and type: firewall.cpl press Ok -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2009 ![]() Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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Dec 10 2008, 03:38 PM
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#9
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Member ![]() ![]() Group: Members Posts: 15 Joined: 9-December 08 Member No.: 267,524 |
Hi, I also am having trouble trying to figure out how to disable McAfee SecurityCenter.
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Dec 10 2008, 05:09 PM
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#10
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![]() Computer Masochist ![]() ![]() ![]() ![]() ![]() ![]() Group: Moderator Posts: 17,465 Joined: 27-January 07 From: Cleveland, Ohio Member No.: 108,618 |
QUOTE Double-click the taskbar icon to open the Security Center
Click Advanced Menu (lower left) Click Configure (left) Click Computer & Files (upper left) VirusScan can be disabled on the right. Do the same via Internet & Network for Firewall Plus. -------------------- Mark
why won't my laptop work? Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around Do not send me PMs about the problems which you are posting about. Keep it in the forums Become a BleepingComputer fan: Facebook |
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Dec 10 2008, 05:10 PM
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#11
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![]() Bleepin' Animinion ![]() ![]() ![]() ![]() ![]() ![]() Group: Site Admin Posts: 8,268 Joined: 18-August 05 From: Now On... Member No.: 31,547 |
Reach4Sky
I see you have a HJT log properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer. From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean. -------------------- The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life. Andrew Brown ![]() "On the keyboard of life, always keep one finger on the escape key." — Scott Adams. Become a BleepingComputer fan: Facebook |
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Dec 30 2008, 06:43 PM
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#12
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New Member ![]() Group: Members Posts: 1 Joined: 30-December 08 Member No.: 276,115 |
Could you please tell me how to disable Symantec Antivirus 10.1?
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Dec 30 2008, 07:34 PM
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#13
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![]() Why so serious? ![]() ![]() ![]() ![]() ![]() ![]() Group: HJT Team Posts: 1,309 Joined: 17-July 08 From: United Kingdom Member No.: 223,331 |
excellent guide, quietman7. Could I ask if it is possible for you to repost this in our canned speech forum? It would definitely come in useful when asking users to use certain tools which require disabling of AV, Firewall or other programs such as Teatimer.
Thanks. -------------------- - Jat90 -
If I have not responded to you within 24 hours, then please feel free to send me a message. ![]() |
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Dec 30 2008, 11:25 PM
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#14
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![]() Bleepin' Janitor ![]() ![]() ![]() ![]() ![]() ![]() Group: Global Moderator Posts: 16,573 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
excellent guide, quietman7. Could I ask if it is possible for you to repost this in our canned speech forum? This topic was deliberately created here for that very purpose; so the BC could direct members to it when such tools need to be temporarily disabled.SySo we will have to investigate. I did a quick search of Symantec's site and did not come across any specific instructions. As soon as we come across them, they will be added. -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2009 ![]() Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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Dec 31 2008, 05:55 AM
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#15
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![]() Why so serious? ![]() ![]() ![]() ![]() ![]() ![]() Group: HJT Team Posts: 1,309 Joined: 17-July 08 From: United Kingdom Member No.: 223,331 |
Yeah providing the url would be easier, actually.
-------------------- - Jat90 -
If I have not responded to you within 24 hours, then please feel free to send me a message. ![]() |
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| Lo-Fi Version | Time is now: 3rd July 2009 - 04:59 PM |