How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

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How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

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quietman7 View Member Profile	Oct 30 2007, 09:44 AM Post #1
Bleepin' Janitor Group: Global Moderator Posts: 16,573 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513	QUOTE During the process of removing malware from your computer, there are times you may need to use specialized fix tools. This is especially true if you are receiving help from a member of the HJT Team. Certain embedded files that are part of these specialized fix tools may at times be detected by your anti-virus or anti-malware scanner as a "RiskTool", "Hacking tool", "Potentially unwanted tool", a virus or a "Trojan" when that is not the case. These tools have been carefully created and tested by security experts so if your anti-virus or anti-malware program flags them as malware, the detection is what's known as a "False Positive". Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. In these cases, the removal of these files can have "unpredictable results" and unintentional results. To avoid any problems while using a specialized tool it is very important that you temporarily disable your anti-virus and/or anti-malware programs before using them or when instructed by a member of the HJT Team. You can re-enable these programs after the malware removal process has been completed. Many folks may not be sure how to do this so the BC Staff has created a list of common anti-virus programs and the relevant steps to disable their Real-time protection capabilities. When your system has been cleaned or when advised by your helper, it is important that you re-enable your security programs to avoid re-infection. A special thanks to Yourhighness for the diligent effort in compiling this list. How to Temporarily Disable your Anti-virus AVAST Right click on the avast! icon in system tray (looks like this: ) and choose (Stop On-Access Protection) AVG 7 Please open the AVG7 Control Center. Double-click on the "AVG Resident Shield" component (looks like this: ). Deselect the "Turn on AVG Resident Shield" checkmark and save the setting. When you need to enable the AVG Resident Shield, reopen the AVG Control Center. Double-click on the "AVG Resident Shield" component, select the "Turn on AVG Resident Shield" checkmark and save the setting. AVG 8 Please open the AVG 8 Control Center, by right clicking on the AVG 8 icon on task bar. Click on Tools. Select Advanced. In the left hand pane, scroll down to "Resident Shield". In the main pane, deselect the option to "Enable Resident Shield." To re-enable AVG 8, please select "Enable Resident Shield" again. AVG 8.5 Please open the AVG 8.5 Control Center, by right clicking on the AVG icon on task bar. Click on Open AVG Interface. Double click on Resident Shield Deselect the option to "Enable Resident Shield." Save changes, and exit the application. To re-enable AVG 8.5, please select "Enable Resident Shield" again. AVIRA ANTIVIR Please navigate to the system tray on the bottom right hand corner and look for an open white umbrella on red background (looks to this: ) right click it-> untick the option AntiVir Guard enable. You should now see a closed, white umbrella on a red background (looks to this: ) BIT DEFENDER Double click on the system icon for Bit Defender. When the Bit Defender window appears, move mouse arrow to the left side and click >> Virus Shield. Move mouse arrow to the black check by Virus Shield is enabled and click. The black works will change to red, >> Virus Shield is disabled. Move mouse arrow to the top right corner and click the down arrows. Bit Defender is now inactive. To enable Bit Defender, do the same steps except click to enable. ESET NOD32 ANTIVIRUS V4 Double click on the system tray icon: on the bottom right hand corner. Select Disable real-time file system protection. A popup will ask "Are you sure you want to disable...protection?" Click "Yes" to disable the Antivirus guard. ESET SMART SECURITY Double click on the system tray icon: to open the main application window. Or via Start >> All Programs >> ESET >> ESET Smart Security. Click on Setup >> Antivirus and antispyware >> Temporarily disable Antivirus and antispyware protection. When prompted to confirm temporarily disable select Yes. Note: Protection will be automatically started after a system reboot. F-SECURE ANTIVIRUS Please navigate to the system tray on the bottom right hand corner and look for a blue sign. right click it-> select Unload. The F-Secure sign should now be surrounded by a red striked through circle (looking like this: ) KASPERSKY ANTIVIRUS Please navigate to the system tray on the bottom right hand corner and look for a sign. right click it-> select Pause Protection. click on -> By User Request a popup will claim that protection is now disabled and a sign like this: will now be shown. MCAFEE ANTIVIRUS Please navigate to the system tray on the bottom right hand corner and look for a sign. Right-click it -> chose "Exit." A popup will warn that protection will now be disabled. Click on "Yes" to disable the Antivirus guard. MCAFEE SECURITY CENTER 7.1 Please navigate to the system tray and double-click the taskbar icon to open Security Center. Click Advanced Menu (bottom mid-left). Click Configure (left). Click Computer & Files (top left). VirusScan can be disabled in the right-hand module and set when it should resume or you can do that manually later on. Do the same via Internet & Network for Firewall Plus. NORTON ANTIVIRUS (by Symantec) Please navigate to the system tray on the bottom right hand corner and look for a sign. right-click it -> chose "Disable Auto-Protect." select a duration of 5 hours (this assures no interference with the cleanup of your pc) click "Ok." a popup will warn that protection will now be disabled and the sign will now look like this: NORTON 360 Right-click the Norton 360 icon in the system tray and select Open Tasks and Settings Window. On the right side, under Settings, click on Change advanced settings. Next, click on the Virus & Spyware Protection Settings. Uncheck Turn on Auto-Protect and select Apply. You will be asked to select a time for Norton to reactivate. Choose Until I turn it back on. You can re-enable after the malware has been removed from your machine. NORTON INTERNET SECURITY 2008 Please refer to these instructions. NORTON ANTIVIRUS CORPORATE EDITION Please refer to the instructions provided in the Norton AntiVirus Corporate Edition User's Guide under the section Turning File System System Protection off temporarily. PC TOOLS THREATFIRE Right-click on ThreatFire's icon near the clock (it's an orange flame) and select Suspend. When you see that the icon has turned from an orange flame to a blue icon with an orange strip in the middle, ThreatFire has been temporarily disabled. Sophos Anti-virus -- Please refer to Post #28. SYMANTEC ENDPOINT PROTECTION Right click on the icon in the taskbar notification area & select "Disable Symantec EndPoint Protection". TREND MICRO INTERNET SECURITY 2008 Please refer to these instructions. This post has been edited by quietman7: Jun 27 2009, 06:43 AM -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?" Microsoft MVP - Windows Security 2007-2009 Member of UNITE, Unified Network of Instructors and Trusted Eliminators

quietman7 View Member Profile	Oct 30 2007, 09:46 AM Post #2
Bleepin' Janitor Group: Global Moderator Posts: 16,573 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513	How to Temporarily Disable your Firewall AntiVir Premium Suite Please navigate to the system tray on the bottom right hand corner and look for this sign Right click it-> untick the option AntiVir Guard enable. You should now see a closed, white umbrella on a red background (like this: ) You successfully disabled the AntiVir Premium Suite Guard. AVG Antivirus Plus Firewall Please navigate to the system tray on the bottom right hand corner and look for this sign. Right click it-> select Quit Control Center. A warning will pop up, click "Yes" You successfully disabled the AVG Antivirus Plus Firewall Guard. CA Personal Firewall Please navigate to the system tray on the bottom right hand corner and look for the following sign. Right click it-> hover (mouse-over) over CA Personal Firewall menue option. A sub-menu will popup. Please chose "Disable CA Personal Firewall" Unfortunately the system tray icon does not change, so if you want to double-check whether or not you successfully disabled the Firewall, do the above steps again and look for "Enable CA Personal Firewall." If this is the case, then you succesfully disabled the CA Personal Firewall Guard. Comodo Firewall Pro (free Personal) Right-click the system tray icon. Select Exit. On the Pop up window, Click the Yes button. You successfully disabled Comodo Firewall. F-Secure Internet Security Suite Please navigate to the system tray on the bottom right hand corner and look for a blue sign. Right click it-> select Unload. Select: "Unload and allow all network traffic" Select Unload to confirm deactivation of F-Secure Internet Security You will be asked to enter your Parental Control Password. Please enter it and click "OK." The F-Secure sign should now be surrounded by a red striked through circle (looking like this: ) You successfully disabled the F-Secure Guard. Jetico Personal Firewall Please navigate to the system tray on the bottom right hand corner and look for this sign (the arrows could also be filled with green color instead of grey, indicating that the Firewall currently detects traffic). Right click it->click on the option Shutdown Firewall. You successfully disabled the Jetico Personal Firewall Guard. Kaspersky Internet Suite Please navigate to the system tray on the bottom right hand corner and look for a sign. Right click it-> select Pause Protection. Click on -> By User Request A popup will claim that protection is now disabled and a sign like this: will now be shown. You successfully disabled the Kaspersky Internet Suite Guard. Lavasoft Personal Firewall Please navigate to the system tray on the bottom right hand corner and look for either one of the following three (the sign varies depending on the settings you chose on your PC) / / signs. Right click it-> select Exit. You will be confronted with a popup saying that you are no longer protected and will disable the Firewall. Click on "Yes." You successfully disabled the Lavasoft Personal Firewall Guard. Norton Internet Security or Norton Personal Firewall Please refer to these instructions Norton decided to install in German for me, although it never asked. According to the help file, you can also do it the following way (translated into English): Please open Norton Internet Security Center by clicking the system tray icon and chosing the appropriate option. Now click on the tab "Norton Internet Security" and click on "Settings." Click the Internet Usage option "Personal Firewall." Click "deactivate" After a tortorous and never seeming to end install of this crapware, I would appreciate if you either agree to use the first option, or to double check for me. I am not really fond of tricking Norton to think I am not a silly German and allowing me to download a proper installer.... Agnitum Outpost Firewall Pro Please navigate to the system tray on the bottom right hand corner and look for either one of the following three (the sign varies depending on the settings you chose on your PC) / / signs. Right click it-> select "Firewall Policy...". Chose "Disable." You will now see a sign like this in the systemtray. You successfully disabled the Agnitum Outpost Firewall Pro Guard. Panda Internet Security Suite Please navigate to the system tray on the bottom right hand corner and look for a sign that looks like a Pandabear head. Right click it-> select "Close automatic protection.". A message will pop up and warn you about disabling the protection. Chose "Yes." The above sign in the systemtray will now disapear. You successfully disabled the Panda Internet Security Guard. PC Tools Firewall Plus Please navigate to the system tray on the bottom right hand corner and look for this sign Right click it->click on the option Disable Firewall. You should now see a sign like this: You successfully disabled the PC Tools Firewall Plus Guard. Radialpoint Security Services Please navigate to the system tray on the bottom right hand corner and look for the following sign. Right click it-> select "Exit.". A message will pop up and warn you about disabling the protection. Chose "Yes." The above sign in the systemtray will now disapear. You successfully disabled the Radialpoint Security Services Guard. Sygate Personal Firewall Please navigate to the system tray on the bottom right hand corner and look for the following sign. Right click it-> select "Exit Firewall". A message will pop up and warn you about disabling the protection. Chose "Yes." The above sign in the systemtray will now disapear. You successfully disabled the Sygate Personal Firewall Guard. This post has been edited by quietman7: May 23 2009, 03:04 PM -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?" Microsoft MVP - Windows Security 2007-2009 Member of UNITE, Unified Network of Instructors and Trusted Eliminators

quietman7 View Member Profile	Oct 30 2007, 09:50 AM Post #3
Bleepin' Janitor Group: Global Moderator Posts: 16,573 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513	How to Temporarily Disable your Anti-malware Scanners AD-AWARE AD-WATCH in Ad-Aware Anniversary Edition (and Pro version) Start Ad-Aware Click the Ad-Watch tab Click the Settings button Ensure all highlighted options bellow are unchecked:(some settings may be used or changed only in the Pro version) Under the General tab Processes Protection Registry Protection Network Protection Under the Detection Layers tab: Spyware heuristics AntiVirus engine OK your way out, and close the main Ad-Aware window. Shut down Ad-Aware and Ad-Watch Live! by right clicking on the system tray icon, and selecting Exit Ad-Aware. OK the change. AVG ANTI-SPYWARE Launch AVG Anti-Spyware. From the "Status" menu, select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'. Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows". COMODO BO CLEAN Right-click the system tray icon. Select Shut down BO Clean button. Restarts on reboot or open from Program Menu. COUNTERSPY Right-click on the running CounterSpy icon in the sytem tray. Hover your mouse over "Active protection". A menu will slide out and then you need to left click on "Disable Active Protection". Disabling CS Active Protection should cause the systray icon to turn orange/red and hovering your mousing over the icon will then state "Active protection is disabled". (When we are done, re-enable Counterspy by launching the program from Start > Programs, click on the Active Protection. It will either say Active Protection enabled or disabled. On the right side, you can select each of the tasks (scroll down to see all of them) individually, then either enable or disable them on the bottom right, individually. If you have a problem doing that then click on help, choose run setup wizard, click next 2 times, make sure automatic updates is set to yes, click next, make sure enable active protection is set to yes, click next, then click finish, then exit. Then open CounterSpy to make sure that the active protection has been enabled.) PREVX Right click on the Prevx icon in your system tray and choose Show Management Console. On the Management Console click the Protection Level drop-down menu. You will see three levels: Maximum Off User Defined To disable all protection set the level to Off. You will receive a prompt asking "You are about to change your security settings. Do you wish to continue?" Click Yes. Click the X on the upper right hand corner to exit the Management console. PROCESS GUARD Right-click the blue lock ProcessGuard icon located in the system tray. Uncheck 'protection enabled'. Click yes. REG DEFEND Right click the icon for RegDefend in the systray and select Exit. SPYBOT TEATIMER Launch Spybot S&D, go to the Mode menu and make sure "Advanced Mode" is selected. On the left hand side, click on Tools, then click on the Resident Icon in the list. Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box. Click on the "System Startup" icon in the List Uncheck the "TeaTimer" box and "OK" any prompts. If Teatimer gives you a warning that changes were made, click the "Allow Change" box when prompted. Exit Spybot S&D when done and reboot your computer. (When we are done, you can re-enable Teatimer using the same steps but this time place a check next to "Resident TeaTimer" and check the "TeaTimer" box in System Startup.] Please download ResetTeaTimer.zip and save to your Desktop. Extract (unzip) the file and double-click ResetTeaTimer.bat to run the script. This will remove all entries set by TeaTimer and it from restoring them upon reactivation). SPY SWEEPER Open Spy Sweeper and click on Options > Program Options and uncheck "load at windows startup". On the left click "shields" and then uncheck everything there. Uncheck "home page shield". Uncheck "automatically restore default without notification". Exit the program. (When we are done, you can re-enable it using the same steps but this time reverse them.) SPYWARE DOCTOR Click the Spyware Doctor icon in the System Tray. Click Settings. Click Startup Settings under Pick a Category. Uncheck "Run at Windows startup". Click Apply and Exit Spyware Doctor. From within Spyware Doctor, click the "OnGuard" button on the left side. Uncheck "Activate OnGuard". (When we are done, you can reenable Spyware Doctor) SPYWARE GUARD Right click the running icon of Spywareguard in the system tray to open the program. Then go to Menu, File, and choose Exit. TROJAN HUNTER Go to TrojanHunter Guard in the the system tray. It is a light blue icon with a magnifying glass and red handle. Right click on it and select settings. Uncheck "Load at startup" and "Enabled". Make sure that the program, TrojanHunter itself, is also closed/not running. WINDOWS DEFENDER Click Start > Programs > Windows Defender or launch from the system tray icon. Click on Tools & Settings > Options. Under Real-time protection options, uncheck the "Real-time protection" check box. Click Save. Go to Start > Control Panel > Security > Windows Defender, at the bottom of the Window Defenders page uncheck under Administrator Options "use Windows Defender" and then Save. (When we are done, you can re-enable Defender using the same steps but this time place a check next to "Turn on real-time protection" check box.) WINDOWS ONECARE To Disable Antivirus: Open the Windows OneCare user interface. Click View or Change Settings > Antivirus Tab. Click the radio button to turn the anti-virus off. To Disable Firewall: Open the Windows OneCare user interface. Click View or Change Settings > Firewall Tab. Drag down the slider to turn the firewall off. WINDOWS LIVE ONECARE To Disable AntiVirus and AntiSpyware protection Right click the system tray icon and select Open Windows Live OneCare. On the main page click Change Settings > click Viruses and Spyware Tab. Tick "Off" radio button > Apply and OK. To Disable Firewall protection Right click the system tray icon and select Open Windows Live OneCare. On the main page click Change Settings > click Firewall Tab Tick "Off" radio button > Apply and OK. WINPATROL Right-click the running icon of Winpatrol in the sytem tray and choose exit. This post has been edited by quietman7: Jun 15 2009, 02:26 PM -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?" Microsoft MVP - Windows Security 2007-2009 Member of UNITE, Unified Network of Instructors and Trusted Eliminators

fossowat View Member Profile	May 7 2008, 04:42 AM Post #4
New Member Group: Members Posts: 2 Joined: 7-May 08 Member No.: 207,472	Hi, nutnworks referred me to your instructions for disabling anti-malware so that I could run a utility of theirs. The instructions say that I should disable Norton via the system tray. But in my case, the malware has disabled my system tray. Do you know another way to disable Norton?

DASOS View Member Profile	May 7 2008, 03:02 PM Post #5
Malware hunter Group: HJT Team Posts: 1,471 Joined: 7-February 06 From: Greece loutraki 6 km from korinth canal Member No.: 54,061	Take a look here: http://service1.symantec.com/SUPPORT/nip.n...003071515220236 Also: http://searchg.symantec.com/search?q=disab...p;x=16&y=12 This post has been edited by DASOS: May 7 2008, 03:08 PM -------------------- Stelios BleepingComputer Security Blog Stelios-DASOS & Black_Swan security info

orionstar View Member Profile	Jun 12 2008, 01:23 PM Post #6
New Member Group: Members Posts: 1 Joined: 12-June 08 Member No.: 215,800	Hello, I have McAfee SecurityCenter running, and I have no idea how to disable it. There is no "Exit" when I right click on the icon in the taskbar.

DK32 View Member Profile	Dec 1 2008, 08:49 AM Post #7
New Member Group: Members Posts: 1 Joined: 1-December 08 Member No.: 263,433	Hello. Where do I find information on what kind of firewall I have on my computer?

quietman7 View Member Profile	Dec 1 2008, 09:32 AM Post #8
Bleepin' Janitor Group: Global Moderator Posts: 16,573 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513	The Windows XP firewall and Windows Vista Firewall are built in. A third party firewall like ZoneAlarm, Comodo, etc are installed separately so there should be an entry in Start > Settings > Control Panel > Add/Remove Programs. However, some security suites with integrated protection like AVG Anti-Virus plus Firewall include it as part of the combined package. To check if the Windows Firewall is turned on or off, go to Start > Run and type: firewall.cpl press Ok -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?" Microsoft MVP - Windows Security 2007-2009 Member of UNITE, Unified Network of Instructors and Trusted Eliminators

Reach4Sky View Member Profile	Dec 10 2008, 03:38 PM Post #9
Member Group: Members Posts: 15 Joined: 9-December 08 Member No.: 267,524	Hi, I also am having trouble trying to figure out how to disable McAfee SecurityCenter.

garmanma View Member Profile	Dec 10 2008, 05:09 PM Post #10
Computer Masochist Group: Moderator Posts: 17,465 Joined: 27-January 07 From: Cleveland, Ohio Member No.: 108,618	QUOTE Double-click the taskbar icon to open the Security Center Click Advanced Menu (lower left) Click Configure (left) Click Computer & Files (upper left) VirusScan can be disabled on the right. Do the same via Internet & Network for Firewall Plus. -------------------- Mark why won't my laptop work? Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around Do not send me PMs about the problems which you are posting about. Keep it in the forums Become a BleepingComputer fan: Facebook

Animal View Member Profile	Dec 10 2008, 05:10 PM Post #11
Bleepin' Animinion Group: Site Admin Posts: 8,268 Joined: 18-August 05 From: Now On... Member No.: 31,547	Reach4Sky I see you have a HJT log properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer. From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean. -------------------- The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life. Andrew Brown "On the keyboard of life, always keep one finger on the escape key." — Scott Adams. Become a BleepingComputer fan: Facebook

SySo View Member Profile	Dec 30 2008, 06:43 PM Post #12
New Member Group: Members Posts: 1 Joined: 30-December 08 Member No.: 276,115	Could you please tell me how to disable Symantec Antivirus 10.1?

Jat90 View Member Profile	Dec 30 2008, 07:34 PM Post #13
Why so serious? Group: HJT Team Posts: 1,309 Joined: 17-July 08 From: United Kingdom Member No.: 223,331	excellent guide, quietman7. Could I ask if it is possible for you to repost this in our canned speech forum? It would definitely come in useful when asking users to use certain tools which require disabling of AV, Firewall or other programs such as Teatimer. Thanks. -------------------- - Jat90 - If I have not responded to you within 24 hours, then please feel free to send me a message.

quietman7 View Member Profile	Dec 30 2008, 11:25 PM Post #14
Bleepin' Janitor Group: Global Moderator Posts: 16,573 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513	QUOTE(Jat90 @ Dec 30 2008, 07:34 PM) excellent guide, quietman7. Could I ask if it is possible for you to repost this in our canned speech forum? This topic was deliberately created here for that very purpose; so the BC could direct members to it when such tools need to be temporarily disabled. SySo we will have to investigate. I did a quick search of Symantec's site and did not come across any specific instructions. As soon as we come across them, they will be added. -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?" Microsoft MVP - Windows Security 2007-2009 Member of UNITE, Unified Network of Instructors and Trusted Eliminators

Jat90 View Member Profile	Dec 31 2008, 05:55 AM Post #15
Why so serious? Group: HJT Team Posts: 1,309 Joined: 17-July 08 From: United Kingdom Member No.: 223,331	Yeah providing the url would be easier, actually. -------------------- - Jat90 - If I have not responded to you within 24 hours, then please feel free to send me a message.

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