 Incompatible Antivirus Software Vista Won't Open To Remove, Installed Incompatible McAfee antivirus software now Vista won't o |
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  Oct 13 2007, 09:03 AM
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New Member  Group: Members Posts: 3 Joined: 13-October 07 Member No.: 162,689  |
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Oct 13 2007, 09:39 AM
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 Bleepin' Janitor Group: Global Moderator Posts: 13,432 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
McAfee Total Protection works on Windows 2000 through Windows Vista. I'm not sure why your having the incompatible issue.
http://us.mcafee.com/root/package.asp?pkgid=274 You can use the McAfee Consumer Products Removal tool. However, why not contact Mcafee Service and Support for assistance before attempting to remove. They may already have a solution to this issue without you having to uninstall the program. FYI: "Safe Mode Instructions" if you ever need them. -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2008  |
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Oct 13 2007, 10:43 AM
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New Member Group: Members Posts: 3 Joined: 13-October 07 Member No.: 162,689 |
I tried using F8 for Safe Mode but it doesn't work. One of the many times I've tried, I got some strange screen that mentioned nothing of a safe mode. I also can't run the Removal Tool on McAfee website because the computer keeps shutting itself off before you can do anything otherwise I'd have uninstalled it already. Does anyone know of a C propmt command that allows you to put the computer in safe mode, uninstall a program without going into Vista, or maybe a command that can stop auto start programs?????
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Oct 13 2007, 04:59 PM
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 Visually handicapped, hence the avatar :0) Group: Moderator Posts: 14,526 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
msconfig will allow you to specify a boot into Safe Mode.
Have you tried right clicking on the installer and selecting "Run as adminstrator" ? Interesting you should mention that the computer shuts itself off - could it be that you're already infected and the infection won't let you install the antivirus? If so, try this free, online scan to see if it'll help: http://housecall.trendmicro.com -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
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 Oct 14 2007, 04:45 PM
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New Member Group: Members Posts: 3 Joined: 13-October 07 Member No.: 162,689 |
I finally got it to work. After numerous attempts, we finally got it in safe mode and uninstalled the software. Thank God! I appreciate both of your suggestions. You're both a comfort in crisis.
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Oct 14 2007, 05:35 PM
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Bleepin' Janitor Group: Global Moderator Posts: 13,432 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
Your welcome. Persistance pays off.
-------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2008 |
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