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> Quirky Directory Issue
astrosoup
post Oct 13 2007, 01:57 AM
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My cousin's Sony laptop is having a strange directory issue. When you try to open any directory (be it C:\\, or C:\\Users\...\Music, or whatever) the default browser immediately pops up and displays some sort of error, usually something to the effect of "navigation error", etc. We've uninstalled browsers and rebooted to no avail. Maxthor has offered the most helpful insight by displaying the following string in its location bar:

res://shdocvw.dll/navcancl.htm

I recognize it as a registry file, but I am not sure what it means. "Nav Cancel" runs in line with the error messages we have been getting from other browsers. He recently installed avast! and it scanned clean. His computer is running abnormally slow, though, so there might be something there after all. I know that a free virus scanner is not a final diagnosis to the actual health of a computer.

Anyway, I was wondering if anyone else has encountered this...? Again, this happens with every directory... but the most interesting part is that once the browser is initialized and running, after he clicks away the error messages, he can continue browsing his directories like normal. I don't understand what is going on at all.

He is running Vista Home Premium (32b).
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usasma
post Oct 13 2007, 06:56 AM
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Still visually handicapped, new avatar :0)
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Most google searches for this turn up a malware infection due to a vulnerability. I'd suggest trying a free, online scan to check. Here's one that I like: http://housecall.trendmicro.com


--------------------
- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **
BTW - the avatar pic is a camel as it looks back at me while I'm in the saddle (and he wasn't happy!)
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astrosoup
post Oct 13 2007, 11:05 AM
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Okay, thanks smile.gif
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astrosoup
post Oct 13 2007, 06:36 PM
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Malware scan turned up nothing. Any other ideas?
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usasma
post Oct 14 2007, 06:20 AM
Post #5


Still visually handicapped, new avatar :0)
******

Group: Global Moderator
Posts: 15,531
Joined: 2-October 05
From: Southeastern CT, USA
Member No.: 35,824



Just a guess, but try running "sfc.exe /scannow" (without the quotes) as an Administrator from the Run dialog (Go to Start and type in "Run" - at the top of the search box, right click on Run and select "Run as Administrator")


--------------------
- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **
BTW - the avatar pic is a camel as it looks back at me while I'm in the saddle (and he wasn't happy!)
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