BleepingComputer.com: Problems Downloading IC Solutions

Hi,
I'm having a problem downloading a software called IC Solutions. I always get a database has failed to update massage, and even though it let's me continue with the install, it always takes hours (when it should only take a few minutes) and it freezes comstanly, making it unusable. It is necessary for my job. Its version v7.21.
I admit that I have played around with my computer, (a lot) and have probably deleted something that I shouldn't of. I am running windows xp home addition, and a freind suggested that maybe I should be running XP Pro. But when I tried to download this it gave me and i386 error message and wouldn't download either. I've been on line with tech support from the company and they can't figure it out even having taken over my desk top. I've done everything in the preparation to post a hijack log, but I haven't been able to figure out how to post the logs for review. I hope that someone can help me with these issues that I am having.

Do you have or previously had an earlier version of this software? Double check Add/Remove programs and make sure you don't have a version installed that might be corrupt. How are you downloading the program? I would suggest downloading it to the Desktop, then go into safemode and install from there. That way you're sure nothing's running in the backround that could interfere with the installation. Make sure your cookies and security settings are set to medium
Mark

I can try that, I've been just trying to download off of a disk.

From a private message:
"I tried to install it in safe mode but I get the same errors. First it says data base upgrade failed. then it says microsoft mshtml.dll.registration failed, then when i tried to autorun it I got the error a sibvice attached to the system is not functioning. c:\documentsandsettings \owner\desktop\ICSv7.21(E)\setup.exe. "

What exactly is this program and what's it used for? Is this an original program CD or a copy? A quick search says mshtml.dll is used in Internet Explorer. Which browser do you use and what version?
Mark

Also please recheck the last error, ie.- sibvice (?)

This post has been edited by garmanma: 30 September 2007 - 08:09 AM

Hi again,
Yes it is an original cd, and I'm using windows xp home edition. What do you mean by check the last error sibvice?

kdr108, on Sep 30 2007, 12:55 PM, said:

In the message you sent me you said when you tried to autorun it you got an error: a sibvice attached to the system is not functioning. c:\documentsandsettings \owner\desktop\ICSv7.21(E)\setup.exe.
Mark
I assume you meant to type "device"

This post has been edited by garmanma: 30 September 2007 - 01:06 PM

You can try running system file checker and maybe even repair Internet Explorer
http://www.theeldergeek.com/repair
If that's a nogo, I'd post a Hijack This log. It's a possibility
http://www.bleepingcomputer.com/forums/topic34773.html
At the bottom of the preparation page is a link to post the log
Mark

Hi kdr108,

I have split off your HijackThis Log and moved it Here.

This topic will now be closed, since you have a log posted.
If you have any questions, feel free to send me a PM.