If You Have Been Wronged By An End-user

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If You Have Been Wronged By An End-user in IT helpdesk job situation

#1 Guest_gooky_*

Group: Guests

Posted 25 September 2007 - 08:56 PM

I don't think this happens very often, but it does happen. There are times when an user get mistakenly angry at you unreasonably and wrong you by e-mailing your supervisor or take revenge on you in stupidly offending ways, and yet it is my job to help out these users. I got my performance evaluation coming up and this user e-mails a complaint to my supervisor saying that I did not install PDF converter on her PC when no one informed of the user's need for PDF converter. I am mad and offended, and yet it is my job to help this person. Anyone else felt this way? Am I the only one or do something like this happen in the field?

Is there any way to get even with an unreasonable user in a legal way? I don't mean something stupid. I'm not even sure if it's possible. I'd like to know your thoughts.