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When posting your problem, do not run and post a ComboFix logs. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.

 
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> I Have A Trojan Virus, And Internet Explorer Is Not Working...., How to get rid of the virus.....
hayley319
post Aug 28 2007, 03:56 AM
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hey!

My laptop has windows vista and evey time is start it up it say:

windows explorer has stopped working

Then goes onto:

Windows explorer is restarting



I read the other post about this topic, but every time is try and press F8 repeatly nothing seems to happen, i have disable google add ons.

My norton internet sercurity doesnt pick up anything.

I can get onto the internet, and use it, just have to put up with the "windows explorer has stopped working" box.


I cant get onto My documents or My computer or anything.



when i go onto the internet a page pops up saying that i have a spybot@mxttrojan virus, and gives me things to downlaod, so i click run, but nothing happens, and my internet sercurity is stopping free scans from happening.

I donr know what else to try. I have tryed downloading anti virus/malware but i cant get to it on my laptop.




Any other suggestions would be a great help..


thanks

hayley


Moved from the Vista Forum. ~acklan~

This post has been edited by acklan: Aug 28 2007, 05:23 AM
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buddy215
post Aug 28 2007, 06:29 AM
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If you have Vista, DO NOT use the Smitfraudfix tool. Super Antispyware has had success removing the malware you have.
Use the Smitfraudfix tool in the link below. Read the instructions carefully.
http://siri.urz.free.fr/Fix/SmitfraudFix_En.php

Followup with the programs below to remove malware that accompanies the Smitfraud malware.
Install Super Antispyware. Run it in safe mode. Allow it to quarantine whatever it finds.
http://www.superantispyware.com/

Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html

Please let us know the results.

This post has been edited by buddy215: Aug 28 2007, 06:32 AM
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quietman7
post Aug 28 2007, 10:48 AM
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Download RogueRemover and save to you Desktop. (compatible with Windows 2000, NT, XP, Vista)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover.
  • During the installation an icon will automatically be created on your Desktop.
  • Double-click on the RogueRemover icon to launch the program and select Check for Updates.
  • If prompted, click Download to receive the latest updates.
  • When completed, close the update window.
  • Select "Scan" and the program will walk you through the remaining steps.


--------------------
"THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"

Microsoft MVP - Windows Security 2007-2008
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