Hi I have a friend I am trying to help and so far nothing has worked. He ended a task (tree) in Task Manager (he is not even sure which task it was.. something using all his memory... but I suppose it was explorer.exe) and now he only gets a wallpaper screen when he logs in. There are NO icons.. NO task bar.. NO right click...etc. IN fact the ONLY thing he can do is bring up Task Manager and try things from there.
Here is a list of things other people have suggested and we have tried.
Task manager is only thing we could access and we tried to switch to system restore, and explorer.exe. Neither of them worked.
We could use the command prompt, but I am not very knowledgeable about working from DOS... but we were able to run sfc /scannow twice but it appears it did not do anything. We even tried to create another user account and when we logged in with it the screen was just blue..and still no icons or task bar. Also, when browsing in Task Manager we could not find any windows folders. The only folder that appeared under C:/WINDOWS was the System32 folder. So, we were unable to find the explorer.exe file to try and restore.
We saw from command prompt that explorer.exe was in the windows directory but have no idea how to get it working.
He has a partially installed/deleted corrupt version of windows on his computer, so we tried both windows and windows2 to make sure we were in the right one.
We did what was suggested in a couple of forums:
We downloaded a .vbs file from here: http://www.kellys-korner-xp.com/xp_tweaks.htm
line 195(right column) the "Restore Desktop Icons and Taskbar" .vbs file. We Saved it to the thumb drive and transferred it over to the damaged computer and tried to run it from task manager but were unsuccessful. I kept saying it could not find the file.
It was suggested that maybe he had a virus or malware... but we couldnt figure out how to run that without the computer working.
We tried to do the repair installation and it didnt work. It would just abort.
We also tried most of these from safe mode as well.. and no difference.
At this point we are totally frustrated and don't know where to turn for help. He has a ton of files that he would like to preserve... maybe if we have to reinstall windows..as an absolute last resort... someone could walk me thru how to save his files before. I have never done that .. I am hoping it is simple?? haha.. wishful thinking.
Any other suggestions are appreciated...