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Uninstall A Program Whose Uninstaller Doesn't Work

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5 replies to this topic

#1 rlprlp


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Posted 22 June 2007 - 07:25 AM

I have a program that I can't uninstall. I get an error message "Cannot open INSTALL.LOG". The log is right there, in the same folder as the uninstaller. I tried both add/remove programs in control panel, and running the uninstaller directly. Same error, both ways. I also tried to reinstall first over the existing program. No luck.

So I figure that I'll just delete it manually, but would like to ask if I am forgetting anything.

Delete the folder in Program Files

Run a search for both the program name and the company name, and delete all files

(Optional, I suppose:) Run a registry search for both the program name and the company name, and delete all keys. (I'm guessing that if I don't, the program will continue to be listed in the add/ remove programs list.)

Would that about cover it? Or might someone have a completely different idea? Thank you to all who take the time to reply.

An additional thought: Could the information in the INSTALL.LOG be of help to me?

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#2 usasma


    Still visually handicapped, new avatar (a camel) :0)

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Posted 22 June 2007 - 07:38 AM

Read all the text files in the program's directory - it may give you clues as to where and what the program installed.

Next, remember to backup everything (files and registry entries) before you delete it! A manual removal can hose your system if you're not familiar with the structure of the OS.

- John  Microsoft MVP - Windows Experience ( http://www.carrona.org/ )
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#3 Budapest


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Posted 22 June 2007 - 07:56 AM

Uninstall Programs Manually
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 mme


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Posted 22 June 2007 - 08:15 AM

try removing your program using one of these progams


this one is trial not sure how it works
but it may help you uninstall your problem
just remove the program after


another shareware from major geeks



#5 rlprlp

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Posted 22 June 2007 - 08:16 PM

Excellent, highly useful tips. Thank you to all!

#6 Layback Bear

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Posted 24 June 2007 - 12:22 AM

Some time this works for me. Go to Windows Explorer and right click on the program you want to remove,go to (send to) and pick floppy disc. After all thats done right click on the same program in Windows Explorer and remove it. Keep the floppy for a while just in case you have a problem. If no problems format the floppy. Just as usasma stipulated,BACKUP!

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