Have communicated with Slysoft and been in forums; neither of which have been helpful.
First I was told in a Forum by Slysofts Rep that I should use the Dr. Web Cure It?? to get rid of a Trojan that hooks onto Any Dvd occasionally so he alleged. There was quite a buzz in the Forum about the lack of security for a purchased Forum and then the discussion ceased as if the comment were never made.
I was told that the nastie is "sdchsvc.exe" or "nssbsvc.exe" and the Sly Rep after questioned by other members could not provide any google info on this alleged nastie that I may be infected with and the discussion virtually stopped as he had no advice on where to get info on it and of course there were concerns from members about why buy a program when it allows this nastie allegedly to hook on. Once the dialogue went in that direction the discussion stopped and went into another direction.
First, anyone heard of this "nastie", and I should say on my system which is xp, sp2, pent 4, 512 RAM, 1.6 ghz, mobile processor; I run NAV, Spybot Search and Destroy, Spyware Blaster, intermittent use of Avert Stinger, and Trojan Hunter, I have a Router and use Alpha Shield. Also IE 6 for the time being.
I try this Dr. Cure It which the Rep in the Forum gives me this Link for as he claims this is the only app that will rid of the nastie if I have it and I get this Error:
The archive is either unknown or damaged.
"Cannot open C:\Documents and Settings\Georgia\Local Settings\Temp Internet Files\Content.IE5\OPABGPER\cureitexe
This was a WINRAR Self extraction.
When you click on the D/L now it takes you to Install and then this error occurs as described above.
I have tried to rid of this Dr. Cure It in its present state and try a reinstall but this original one keeps sitting there when I do my" search" , so I can't try to redownload it.
I am no computer tech so I don't know why the program is stalled at this point??? And for that matter if it is a decent program as it is free. I am not implying that there is an issue with free programs, simply that I can't find anyone in 4 forums that will comment on the app.
Then after I sent all of the Details of my purchased Any Dvd into Slysoft with my Registration and purchase receipt and key that one gets; I get a reply back that I should purchase another key and start over again.
The program has been working for 2 years + and no problems.
I see other members in the forum as frustrated as me being told to buy another key, however their problems are not version update problems like mine , other issues and many of them are very irritated b/c it is a $40 cost to buy another copy of their program.
I use this proggy when I do some of my backups to do decrypting with my 1 Click Dvd Copy, Nero etc which is on my other notebook which has another purchased copy of Any Dvd on it which is also not updating. So I am at my wits end!!! This will mean that I have to spend $80 for 2 more programs for 2 computers and I really don't know what the issue is.
I find the support for this product very poor, I explained to the Slysoft rep who said to use the Dr Web Cure that I was having problems as described earlier installing the App and he said to contact Dr Web; that it was not his problem. He listed NAV, Macafee, AVG etc as all being ineffective in ridding of this alleged "nastie". That even the Panda Active Scan would not rid of it???
I have posted in other forums and no response re this Dr Web and so I post here.
The Link given to me from Slysoft's Rep in the Forum:
Right now I am so frustrated b/c I update and scan daily with my Security programs and thought Trojan Hunter to be a good program as are my other Security apps and I should say over the past 3 years I have not had any sort of infection. I have had oddities where programs are incompatible but that goes without saying that this can certainly happen.
I would appreciate any replies regarding this as I am really frustrated and don't like the prospect of purchasing another 2 copies of the "Any Dvd" with this possibility of a Trojan hanging on (if that indeed is the issue). But as I said there does not appear to be any specific solution to my problem from Slysoft.
My last version of Any Dvd is working fine it is simply not taking the updated versions which I should say, had some members in the forum complaining about when the updates of 2 of the new versions were installed on their computers that there were error messages indicating that their burners were not recognized and yet when they went into "My Computer" their external burners were indeed there.
Trying to get an answer from this Forum for Any Dvd without an innuendo that I am a Any Dvd basher and then I get my thread closed abruptly, is really annoying as all I want to do is get the program working.
I got PM's from other members that I mentioned that have had the program 2 years + and who are having problems with the app. but not the same as mine and they are being told like me to buy another program from them.
If this Dr Web allegedly can search for this Trojan that can hang onto Any Dvd I would like to try it, but at the moment I can't even get that app to work.
I really do look forward to your comments, thankyou
Edited by georgia, 20 December 2006 - 11:46 AM.