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How To Fix Windows Media Player Error - An Internal Application Error Has Occurred


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#1 Grinler

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Posted 06 June 2006 - 02:42 PM

Symptoms:
  • When you try to view any one of the following dialog boxes, the dialog box may appear to be empty or partly empty:
    • Search Companion
    • User Accounts
    • Windows Update
    • Help and Support
    • System Restore
  • When you try to start Microsoft Windows Media Player, you may receive an "An internal application error has occurred" (or a similar) error message.

  • Internet Explorer may not be able to print. When you click File, and then click Print, the Print dialog box does not appear. The print preview is blank.
Cause:

This issue may occur if one or more of the Jscript registry key settings are incorrect. This behavior may also occur if the Jscript.dll file is missing or damaged.

Method 1: Reregister Jscript.dll and Vbscript.dll
  • Click Start, and then click Run.

  • In the Open box, type regsvr32 jscript.dll, and then click OK.

  • Click OK.

  • Click Start, and then click Run.

  • In the Open box, type regsvr32 vbscript.dll, and then click OK.

  • Click OK.
If either of the files do not register as expected, or if you receive an error message, the system file may be missing or damaged. To extract the missing file in Microsoft Windows XP, follow these steps:
  • Click Start, and then click Run.

  • In the Open box, type msconfig, and then click OK.

  • Click Expand File.

  • In the File to restore box, type the name of the file that you want to restore.

  • In the Restore from box, type the path of the Windows XP .cab file where you want to restore the file, or
    click Browse From to locate the Windows XP .cab file.

    Note The Windows XP .cab files are stored in the I386 folder on the Windows XP CD.

  • In the Save file in box, type the path where you want to extract the new file, or click Browse To to locate the folder that you want.

  • Click Expand.

  • In the System Configuration Utility dialog box, click OK. If you are prompted to restart the computer, click Restart.
Open a dialog box that previously experienced the issue that is described in the "Symptoms" section of this article. If the issue recurs, go to the next method.

Method 2: Edit the registry

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.1. Click Start, and then click Run.
  • In the Open box, type regedit, and then click OK.

  • Locate the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{f414c260-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32

    The (Default) value data should contain the following value:

    C:\WINDOWS\SYSTEM32\JSCRIPT.DLL

    If it does not, double-click Default, type C:\WINDOWS\SYSTEM32\JSCRIPT.DLL in the Value data box, and then click OK.

  • The ThreadingModel value data should contain the following value:

    Both

    If it does not, double-click ThreadingModel, and then type Both in the Value data box.

  • Locate the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{f414c261-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32

  • Repeat steps 3 and 4 to edit this key, and then go to step 7.

  • Locate the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{f414c262-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32

  • Repeat steps 3 and 4 to edit this key, and then go to step 9.

  • Exit Registry Editor.
Taken from Microsoft knowledge base article: http://support.microsoft.com/?kbid=831430

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#2 cell65

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Posted 12 June 2006 - 11:44 AM

i've tried both methods but nothing seems to work. i can't even uninstall the application or reinstall it.
please help if there is another method. thanks.

#3 freakout00

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Posted 27 June 2006 - 06:29 PM

I know this topic is a bit old, but I hope I can still get help...

Anyway, I have a few questions about steps 4, 5, and 6.


In the File to restore box, type the name of the file that you want to restore. >>I am trying to fix windows media player, what am I supposed to type in?


In the Restore from box, type the path of the Windows XP .cab file where you want to restore the file, or
click Browse From to locate the Windows XP .cab file.>>What file do I use? I cannot find any .cab files.


In the Save file in box, type the path where you want to extract the new file, or click Browse To to locate the folder that you want. >>Where should I extract the new file? In the windows media player folder?



Any help on this would be great!


-freakout00

#4 Grinler

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Posted 28 June 2006 - 10:23 AM

Did you try method 1 first? And if so, what happened after you did the regsvr commands?

#5 hipockets

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Posted 04 November 2006 - 12:15 PM

Hi - I'm having problems with my audio, search companion, and system restore (among other things) since running msconfig last weekend and disabling items in services and startup, also deleted items in regedit (trying to clean up the computer). In the device manager it says there is no audio device. When I try to open Windows Media Player, nothing happens. If I try to open Real Player, it gives me a message "cannot open the audio device. Another appliction may be using it. Also, in msconfig, when you go to startup, Windows Audio is stopped.

I was going to try and follow instructions from Grinler from his post "how to fix windows media player error" (reregister the jscript.dll and vbscript.dll files). I did this with success. But then, when I go into regedit to try and find this registry key hkey_local_machine\softward\classes\CLSID\{f414c260-6ac0-11cf-b6d1-00aa00bbbb58}\In procServer32 to change the value data, the key is not there.

Does anyone have any suggestions? I am running Windows XP (2004 Dell Dimension 2400).

Thank you!

Edited by hipockets, 04 November 2006 - 01:54 PM.


#6 Grinler

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Posted 04 November 2006 - 06:44 PM

I would suggest you post your problem after you try these steps in a seperate topic.




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