- First and foremost you can access the Pogo Technical Support site by going to http://www.pogo.com/?pageSection=homnav_home. Once you are at the site click on the Help navigation tab and then select the link that states What is the first thing I should try if I am having any problems playing Pogo games?. You will now be presented with a series of solutions that may help with your problems.
- Update your Java Virtual Machine. You can download the latest version of Java from http://www.java.com. Before downloading and installing a new version, please make sure you uninstall the current version by clicking on Start->Control Panel->Add/Remove Programs. Once the Add/Remove Programs screen comes up, look for the Sun Java entries and uninstall them. Then you can install the latest version from the java.com web site. You should also remove the Microsoft Java Machine by following the directions in this tutorial:
How to remove the Microsoft Java Virtual Machine (JVM)
- Apply all the available updates to Windows by installing them from this url: http://update.microsoft.com. You must use Internet Explorer to install the updates from here.