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SSL Error: Cannot connect to the real Google.com


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7 replies to this topic

#1 smasonnc

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Posted 10 February 2014 - 10:27 AM

I know this has been posted before and I have read the posts and followed the instructions but I am still getting this error message.

 

Cannot connect to the real www.google.com

Something is currently interfering with your secure connection to www.google.com.

Try to reload this page in a few minutes or after switching to a new network. If you have recently connected to a new Wi-Fi network, finish logging in before reloading.

If you were to visit www.google.com right now, you might share private information with an attacker. To protect your privacy, Chrome will not load the page until it can establish a secure connection to the real www.google.com.

 

**************************

This occurred shortly after installing Copy.com Desktop app. I also noticed that my system clock will not update, even after I changed time server.

 

HP G70 notebook with 4gb ram

OS: Windows Vista Home Premium 32-bit  SP2 

 

 

Here is what I have done so far:

 

Rebooted modem and router

Run updated CCleaner, 

Cleared browser cache

Auslogic Defrag, 

Run updated Microsoft Security Essentials full scan (nothing found)

Run Malwarebytes full scan (nothing found)

Run updated Spybot S&D (2 items found but nothing significant)

Set a restore point and ran Eusing Free Registry Cleaner v. 2.81

 

All of the above in Safe Mode

 

Replaced Belkin router with Netgear

 

Ran Hijack This but got a message saying it could not write a log file. 

 

Produced a Combofix log file which I have not yet posted.

 

Set a restore point and ran Eusing Free Registry Cleaner v. 2.81

 

Ran Hijack This again this morning and was able to produce a logfile.

 

Restarted numerous times.

 

 

Thanks in advance for your help.


Edited by hamluis, 10 February 2014 - 11:00 AM.
Moved from Vista to Am I Infected - Hamluis.


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#2 Broni

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Posted 10 February 2014 - 11:35 AM

Welcome aboard p22002758.gif

 

Since you ran Combofix...

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 smasonnc

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Posted 14 February 2014 - 01:38 PM

Thanks. Posted DDS Log and Attach File.



#4 Broni

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Posted 14 February 2014 - 01:40 PM

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#5 willsail4beer

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Posted 08 April 2014 - 04:22 PM

Check to see if your date and time are correct, this fixed it for me.



#6 smasonnc

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Posted 16 April 2014 - 04:44 PM

Sorry I've taken so long to get back. My computer's date is stuck on January 24 and the time is messed up as well. I have been through all the possible servers to change the time but it won't update. Still getting following error message:

 

Cannot connect to the real www.google.com

Something is currently interfering with your secure connection to www.google.com.

 

Now I'm getting it on Dropbox as well.



#7 willsail4beer

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Posted 16 April 2014 - 04:47 PM

I suspect that you may have virus/malware/spyware/rootkit/etc.



#8 Broni

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Posted 16 April 2014 - 04:47 PM

You abandoned your topic here: http://www.bleepingcomputer.com/forums/t/524315/ssl-error-cannot-connect-to-the-real-googlecom/

PM your helper there and see if he's willing to reopen it.


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