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Black screen with cursor after running malwarebytes


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#1 KingStu81

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Posted 03 February 2014 - 01:55 PM

Hi,

 

I ran Malwarebytes anti malware on my laptop and it worked a treat, so did the same to my mums laptop.

Hers however came up with over 1000 infected files and i stupidly just clicked fix, then when that had finished i clicked restart as a reboot was required to complete the process.

I didnt save the log that came up so dont think I will be able to tell you what i deleted, unless there is some way of recovering this.

Anyway, when i turn it on all i get is a black screen, i can run it in safe mode but does the same.

I have no idea about dos and need some help to get this back up and running.

Thanks



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#2 Broni

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Posted 03 February 2014 - 10:31 PM

Welcome aboard p22002758.gif

 

I'll report this topic to appropriate helpers.

1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?

Hold on there....


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#3 Elise

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Posted 04 February 2014 - 02:52 AM

Hi,

There is a way of recovering the log, but in order to do that, we need the information broni asked you for. :)


regards, Elise

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#4 KingStu81

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Posted 04 February 2014 - 07:43 PM

Thanks for getting back to me.

 

It is a Packard Bell NEW90 with Windows 7,and I assume its 64 bit.

 

I don't know how I can check if it 64 bit or not without the laptop working.

 

It's only about a year old, I'm pretty sure its 64 bit.

 

Hope this helps



#5 KingStu81

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Posted 04 February 2014 - 07:48 PM

Oh yes, and its not bootable in any mode I just get the black screen with the cursor.

 

The cursor is solid, not flashing as I have read in other threads.

 

When I boot it in safe mode with command prompts it loads up to 

 

Loaded: \Windows\sytem32\drivers\classpnp.sys

 
then I get the black screen


#6 Elise

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Posted 05 February 2014 - 02:35 AM

Okay, lets first see if we can get the computer to boot in the recovery environment. That will allow us to retrieve the MBAM log and see what was deleted.

 

Start the computer and tap F8 until the Advanced Boot Menu comes up. See if there's an option "Repair Windows" and if it is present, select it and press enter.

 

This will load the recovery environment. When loaded, enter your language/keyboard setup and user name/password if asked and let me know if you can access the command prompt (it'll be one of the available options).


regards, Elise

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#7 KingStu81

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Posted 05 February 2014 - 04:08 PM

Ok so I got it to load up the advanced menu and I selected repair computer I tried startup repair and it found nothing wrong then system restore but there are no restore points created. I tried windows memory diagnostic and again it found nothing. Don't want to do system restore to keep the data saved on the computer

#8 Elise

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Posted 06 February 2014 - 04:25 AM

No need for those, just click Command Prompt in the screen where you have the options for Startup Repair, System Restore and so on.

 

At the command prompt type the following and press enter.

 

notepad

 

Once Notepad opens, click File > Open and navigate to d:\users\<your username>\appdata\roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs\

Where d is the drive letter of your Windows installation.

 

In the Logs folder select the log from the last MBAM run (it has the date in the file name) and open that. Insert a flash drive and click File > Save as and save the file to your flashdrive. Post its contents in your next reply.


regards, Elise

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#9 Elise

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Posted 12 February 2014 - 08:06 AM

@fharshaw, if you need help with a problem, please create a separate topic. If you have problems after an MBAM run and you have the Pro version I suggest you contact their support for assistance.


regards, Elise

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#10 quietman7

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Posted 12 February 2014 - 08:04 PM

@ Elise...fharshaw advised me he was having a problem starting a new topic, so I split his replies away and started it for him.
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#11 Elise

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Posted 13 February 2014 - 03:07 AM

Thank you! :)


regards, Elise

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