Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Internet Explorer 11 Update Hangs


  • Please log in to reply
4 replies to this topic

#1 animemonster

animemonster

  • Members
  • 81 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:10:57 PM

Posted 17 December 2013 - 02:30 PM

Hi, I've been having problems with this computer and initially posted about problems with it in the Maleware forum (www.bleepingcomputer.com/forums/t/516620/even-dds-took-a-half-hour-to-finish-plus-ads-everywhere/)

 

In the process of fixing the adware issues I discovered a problem with Windows Updates. Particularly this one not going through. I was then directed to a forum topic here on the Windows 7 forum (www.bleepingcomputer.com/forums/t/515456/windows-7-problems-installing-internet-explorer-11/) and went through the steps there.

 

However, upon trying to install KB279094 (02:42.038: INFO:    KB2729094 could not be download is not installed.) I ran into problems. I went to this page (http://www.microsoft.com/en-us/download/details.aspx?id=30566) to download the update that would not install. It asked to run Genuine Windows Validation and got the following error:

 

Code not available. The validation code could not be obtained. This may be due to technical difficulties, or you may be running an unsupported operating system. Please close this window and attempt the validation process again, or use the Back button in your Web browser to return to the download details page. [Error code:0x80072f07]

 

This computer is a Compaq Presario CQ57 running Windows 7 64-bit. Windows 7 came installed on this computer when it was bought from the store. I do not see how this could be an unsupported operating system.

 

Without that code I can not install the update to stop the computer from hanging. Here's the rest of the IE11_main log if it helps:

 

00:00.000: ====================================================================
00:00.561: Started: 2013/12/16 (Y/M/D) 12:58:14.034 (local)
00:00.592: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:01.138: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:01.544: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:02.808: INFO:    Previous version of Internet Explorer: 10.0.9200.16750
00:04.196: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:04.336: INFO:    ...and 11.1.0.0...
00:04.539: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:04.586: INFO:    iexplore.exe version check success. Install can proceed.
00:04.602: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:04.648: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:04.836: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:04.960: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:10.639: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:11.700: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1369.tmp\Spelling_en.msu.
00:11.731: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:11.965: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1369.tmp\Hyphenation_en.msu.
00:12.246: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:20.826: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1369.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1369.tmp\HardwareBlockingList.xml"
00:21.746: INFO:    Hardware support check succeeded. Installation will continue.
00:21.793: INFO:    Windows 7 operating system detected.
00:21.793: INFO:    Service pack major: 1
00:21.793: INFO:    Service pack minor: 0
00:21.793: INFO:    Service pack name:  Service Pack 1
00:23.072: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:23.119: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:23.135: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:23.213: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:23.322: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:23.337: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:23.384: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
02:01.353: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
02:01.587: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
02:41.882: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
02:42.038: INFO:    KB2729094 could not be download is not installed.
02:42.646: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
02:42.646: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
02:43.504: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
02:58.543: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
02:58.543: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
02:58.543: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
02:58.558: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147500036
02:58.574: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147500036
02:58.574: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147500036
02:58.590: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147500036
02:58.590: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147500036
02:58.590: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147500036
02:58.605: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147500036
02:58.621: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1369.tmp
02:59.042: INFO:    Unable to remove directory C:\Windows\TEMP\IE1369.tmp, marking for deletion on reboot.
02:59.120: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:02.434: Started: 2013/12/17 (Y/M/D) 11:00:34.667 (local)
00:02.465: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:02.481: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:02.668: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:03.199: INFO:    Previous version of Internet Explorer: 10.0.9200.16750
00:03.199: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:03.214: INFO:    ...and 11.1.0.0...
00:03.214: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:03.214: INFO:    iexplore.exe version check success. Install can proceed.
00:03.230: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:03.245: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:03.277: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:03.323: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:23.791: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:24.914: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1C438.tmp\Spelling_en.msu.
00:24.992: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:25.335: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1C438.tmp\Hyphenation_en.msu.
00:25.382: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:38.299: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1C438.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1C438.tmp\HardwareBlockingList.xml"
00:39.063: INFO:    Hardware support check succeeded. Installation will continue.
00:39.079: INFO:    Windows 7 operating system detected.
00:39.079: INFO:    Service pack major: 1
00:39.079: INFO:    Service pack minor: 0
00:39.126: INFO:    Service pack name:  Service Pack 1
00:39.235: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:39.282: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:39.297: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:39.375: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:39.578: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:39.656: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:39.796: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
02:24.333: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
02:24.442: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
03:04.986: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
03:05.018: INFO:    KB2729094 could not be download is not installed.
03:05.673: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
03:06.375: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
03:08.091: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
03:25.064: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
03:25.126: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
03:25.126: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
03:25.157: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147500036
03:26.421: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147500036
03:26.468: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147500036
03:26.468: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147500036
03:26.515: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147500036
03:26.561: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147500036
03:26.577: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147500036
03:26.655: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1C438.tmp
03:27.856: INFO:    Unable to remove directory C:\Windows\TEMP\IE1C438.tmp, marking for deletion on reboot.
03:27.872: INFO:    Released Internet Explorer Installer Mutex
 


BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:05:57 AM

Posted 17 December 2013 - 03:14 PM

Please download and install the following tool Windows All in One Repair Tool and perform all the fixes and then try downloading and installing IE11 again.

#3 animemonster

animemonster
  • Topic Starter

  • Members
  • 81 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:10:57 PM

Posted 17 December 2013 - 04:02 PM

I actually did that on the maleware thread. It didn't fix the problem. It only helped identify that there was a problem.



#4 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:05:57 AM

Posted 17 December 2013 - 04:03 PM

Can you try running it again?

#5 animemonster

animemonster
  • Topic Starter

  • Members
  • 81 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:10:57 PM

Posted 18 December 2013 - 01:16 PM

I finally got IE 11 to install. Couldn't get it to install via Windows Updates. Had to go to Microsoft's website and get the stand alone installer.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users