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Problems, Internet Explorer 11


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#1 whiteskyBlues

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Posted 05 December 2013 - 08:31 AM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/516250/using-win-7-ie-11-wont-work/ - Hamluis.

 

I have the same problem I think. Mine's a very new PC with Windows 7 (64bit) set to automatically update. The only unusual thing in my setup is a RAID array of two disks (D: and E:) and Windows itself loaded on a SSD drive (C:).

 

After the update two days ago IE wouldn't run from the task bar. Nor would it run when I clicked on a link in an email (Windows Live Mail works fine). I eventually realized (by using a separate device to investigate) that the new update included IE11, so tried "removing the update" using control panel.

 

So, back with IE10, IE still doesn't load from the task bar! I am no expert, but I have found a workaround which at least means I can use IE while the problem gets fixed; it's this:

Click Start;

From the menu click the arrow to the right of the INTERNET EXPLORER line;

From the list of FREQUENT links, choose one and the page should load - you're in.

 

And for convenience: I navigate to my homepage, copy the URL, create a new shortcut, paste the URL etc.. Now I can double-click on the desktop shortcut whenever I want to launch IE.

 

Oh yes - I tried to install IE11 from Microsoft's website, but again there was no way at all it would work, so removed update as before

 

So - what to do? Is this a bug which Microsoft will fix? Or is there something I have do to enable IE11 to run?

 

Maybe it's time to use Chrome or Godzilla - any recommendations?


Edited by hamluis, 05 December 2013 - 11:00 AM.
PM sent new OP - Hamluis.


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#2 hamluis

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Posted 05 December 2013 - 11:04 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 whiteskyBlues

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Posted 06 December 2013 - 10:29 AM

Thanks hamlouis. I'm a bit busy with other stuff for a couple of days (so please excuse any delay in responses), but really appreciate your willingness to help. I've done the MiniToolBox report, and paste it below. Below that I'll paste the Speccy snapshot. Thanks again.

whiteskyBlues

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by WILLIAM (administrator) on 06-12-2013 at 11:50:33
Running from "D:\Program Files (x86)\Utilities"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/06/2013 10:37:13 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/06/2013 00:07:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: Fuel.Service.exe, version: 1.0.0.0, time stamp: 0x501fefb5
Faulting module name: Device.dll, version: 4.1.0.0, time stamp: 0x4f55e10b
Exception code: 0xc0000005
Fault offset: 0x00000000000033c1
Faulting process id: 0x618
Faulting application start time: 0xFuel.Service.exe0
Faulting application path: Fuel.Service.exe1
Faulting module path: Fuel.Service.exe2
Report Id: Fuel.Service.exe3

Error: (12/05/2013 02:10:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3011

Error: (12/05/2013 02:10:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3011

Error: (12/05/2013 02:10:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/05/2013 02:10:58 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2013

Error: (12/05/2013 02:10:58 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2013

Error: (12/05/2013 02:10:58 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/05/2013 02:10:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1014

Error: (12/05/2013 02:10:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1014

System errors:
=============
Error: (12/06/2013 00:07:46 AM) (Source: Service Control Manager) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/05/2013 02:11:05 PM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (12/05/2013 00:24:34 PM) (Source: Service Control Manager) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/05/2013 00:14:51 PM) (Source: DCOM) (User: )
Description: {0002DF01-0000-0000-C000-000000000046}

Error: (12/05/2013 00:11:59 PM) (Source: Service Control Manager) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/05/2013 08:16:32 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (12/04/2013 11:22:42 PM) (Source: Service Control Manager) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/04/2013 11:32:42 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (12/04/2013 10:52:25 AM) (Source: Service Control Manager) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/04/2013 10:15:31 AM) (Source: Service Control Manager) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).

Microsoft Office Sessions:
=========================
Error: (12/06/2013 10:37:13 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/06/2013 00:07:46 AM) (Source: Application Error)(User: )
Description: Fuel.Service.exe1.0.0.0501fefb5Device.dll4.1.0.04f55e10bc000000500000000000033c161801cef1b518039f76C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exeC:\Program Files\ATI Technologies\ATI.ACE\Fuel\Device.dll6ea9cda6-5e0a-11e3-a6cf-94de8074eebc

Error: (12/05/2013 02:10:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3011

Error: (12/05/2013 02:10:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3011

Error: (12/05/2013 02:10:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/05/2013 02:10:58 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2013

Error: (12/05/2013 02:10:58 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2013

Error: (12/05/2013 02:10:58 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/05/2013 02:10:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1014

Error: (12/05/2013 02:10:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1014

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 6.2.1)
Adobe AIR (Version: 3.9.0.1210)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.152)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
AIO_CDB_Software (Version: 130.0.365.000)
AIO_Scan (Version: 130.0.421.000)
Amazon MP3 Downloader 1.0.18 (Version: 1.0.18)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD Fuel (Version: 2012.0806.1213.19931)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 130.0.331.000)
BullGuard (Version: 13.0)
CaddieSync Express 1.5.14 (Version: 1.5.14)
Catalyst Control Center (Version: 2012.0806.1213.19931)
Catalyst Control Center InstallProxy (Version: 2012.0806.1213.19931)
Catalyst Control Center Localization All (Version: 2012.0806.1213.19931)
CCC Help Chinese Standard (Version: 2012.0806.1212.19931)
CCC Help Chinese Traditional (Version: 2012.0806.1212.19931)
CCC Help Czech (Version: 2012.0806.1212.19931)
CCC Help Danish (Version: 2012.0806.1212.19931)
CCC Help Dutch (Version: 2012.0806.1212.19931)
CCC Help English (Version: 2012.0806.1212.19931)
CCC Help Finnish (Version: 2012.0806.1212.19931)
CCC Help French (Version: 2012.0806.1212.19931)
CCC Help German (Version: 2012.0806.1212.19931)
CCC Help Greek (Version: 2012.0806.1212.19931)
CCC Help Hungarian (Version: 2012.0806.1212.19931)
CCC Help Italian (Version: 2012.0806.1212.19931)
CCC Help Japanese (Version: 2012.0806.1212.19931)
CCC Help Korean (Version: 2012.0806.1212.19931)
CCC Help Norwegian (Version: 2012.0806.1212.19931)
CCC Help Polish (Version: 2012.0806.1212.19931)
CCC Help Portuguese (Version: 2012.0806.1212.19931)
CCC Help Russian (Version: 2012.0806.1212.19931)
CCC Help Spanish (Version: 2012.0806.1212.19931)
CCC Help Swedish (Version: 2012.0806.1212.19931)
CCC Help Thai (Version: 2012.0806.1212.19931)
CCC Help Turkish (Version: 2012.0806.1212.19931)
ccc-utility64 (Version: 2012.0806.1213.19931)
Copy (Version: 130.0.428.000)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.465.000)
Dolby Home Theater v4 (Version: 7.2.8000.13)
eMusic Download Manager 6 (Version: 6.0.4)
Etron USB3.0 Host Controller (Version: 0.115)
Fax (Version: 130.0.418.000)
Free Download Manager 3.9.3
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4601.54)
Google Update Helper (Version: 1.3.22.3)
GPBaseService2 (Version: 130.0.371.000)
Homestream
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (Version: 13.0)
HP Solution Center 13.0 (Version: 13.0)
HPPhotoGadget (Version: 130.0.282.000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
iTunes (Version: 11.1.3.8)
Java™ 6 Update 23 (64-bit) (Version: 6.0.230)
Junk Mail filter update (Version: 16.4.3508.0205)
LAME v3.99.3 (for Windows)
LG Burning Tool (Version: 6.2.6009)
LG CyberLink BD Advisor (Version: 2.0.4606)
LG CyberLink LabelPrint (Version: 2.5.3624)
LG CyberLink Media Suite (Version: 8.0.2820)
LG CyberLink MediaEspresso (Version: 6.5.1622_37397b)
LG CyberLink MediaShow (Version: 4.1.3402)
LG CyberLink PowerDVD (Version: 10.0.3424.52)
LG CyberLink PowerProducer (Version: 5.0.2.2820a)
LG Tool Kit (Version: 10.01.0712.01)
LightScribe System Software (Version: 1.18.22.2)
Linn Download Manager (Version: 1.2.1)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2000 Professional (Version: 9.00.2720)
Microsoft Office Click-to-Run 2010 (Version: 14.0.6122.5000)
Microsoft Office Starter 2010 - English (Version: 14.0.6137.5006)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3508.0205)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 8 Essentials (Version: 8.3.91)
neroxml (Version: 1.0.0)
Network64 (Version: 130.0.572.000)
NVIDIA 3D Vision Driver 327.23 (Version: 327.23)
NVIDIA Control Panel 327.23 (Version: 327.23)
NVIDIA Graphics Driver 327.23 (Version: 327.23)
NVIDIA Install Application (Version: 2.1002.133.889)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2723)
NVIDIA Update 1.14.17 (Version: 1.14.17)
NVIDIA Update Components (Version: 1.14.17)
ON_OFF Charge B12.1025.1 (Version: 1.00.0001)
Photo Common (Version: 16.4.3508.0205)
Photo Gallery (Version: 16.4.3508.0205)
Poker Night - Poker Night at the Inventory (Version: 1.0.0.1)
Realtek Ethernet Controller Driver (Version: 7.48.823.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6767)
Scan (Version: 13.0.0.0)
Shop for HP Supplies (Version: 13.0)
Sid Meier's Civilization 4 (Version: 1.00.0000)
Sid Meier's SimGolf
Silicon Laboratories CP210x USB to UART Bridge (Driver Removal)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 130.0.469.000)
Steam (Version: 1.0.0.0)
Tales of Monkey Island - Lair of the Leviathan (Version: 1.0.0.19)
Tales of Monkey Island - Launch of the Screaming Narwhal (Version: 1.0.0.15)
Tales of Monkey Island - Rise of the Pirate God (Version: 1.0.0.19)
Tales of Monkey Island - The Siege of Spinner Cay (Version: 1.0.0.15)
Tales of Monkey Island - The Trial and Execution of Guybrush Threepwood (Version: 1.0.0.19)
The Cave
The Settlers II - 10th Anniversary
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
UnloadSupport (Version: 11.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
WebReg (Version: 130.0.132.017)
Winamp (Version: 5.65 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live Messenger (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)

========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 16279.72 MB
Available physical RAM: 13091.54 MB
Total Pagefile: 32557.63 MB
Available Pagefile: 29627.67 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.24 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.69 GB) (Free:50.76 GB) NTFS
2 Drive d: (Mirror) (Fixed) (Total:931.32 GB) (Free:577.02 GB) NTFS
4 Drive f: (CIVILIZATION4) (CDROM) (Total:1.31 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\WILLIAM-PC

Administrator            Guest                    UpdatusUser             
WILLIAM                 

**** End of log ****

 

..... and here's the Speccy snapshot

http://speccy.piriform.com/results/k2ZxR2qkCl3RcnKIbWTKFb5






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