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Windows 7/ Problem installing Internet Explorer 11


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9 replies to this topic

#1 Manolis

Manolis

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Posted 26 November 2013 - 10:10 AM

Hello there! My name is Manolis, I am 33 years old and I come from Greece.

 

Lately Windows Update informs me that there is one important update to be downloaded which is "Internet Explorer 11 for Windows 7 for x64 based systems". However, when I try to do the update, it says "Windows Update encountered an unknown error. Error code: 9C47".

 

Any suggestions?

 

Thank you!

 

 



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#2 dls62

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Posted 26 November 2013 - 10:51 AM

Hi Manolis,

 

This post on the Microsoft forums may be of use.

 

http://answers.microsoft.com/en-us/ie/forum/ie11_pr-windows_7/update-to-ie-11-get-error-9c47/2245f627-58ed-4a96-8802-7feabae753f3?page=1

 

I hope it helps.



#3 Manolis

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Posted 27 November 2013 - 02:44 AM

Hello!

 

Thank you for your reply! I will read the link and let you know what happened.

 

All the best!



#4 Union_Thug

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Posted 27 November 2013 - 08:21 AM

Open Windows Explorer >> go to C:Windows\IE11_main.log-- open log & copy/paste the content of the log in your next reply. :)


Edited by Union_Thug, 27 November 2013 - 08:23 AM.


#5 Manolis

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Posted 28 November 2013 - 05:10 AM

Hello there!

 

To dls62: Thank you for your link!

 

To Union_Thug: Thanks for your reply! I followed your instructions and here is the log:

 

00:00.000: ====================================================================
00:00.281: Started: 2013/11/13 (Y/M/D) 22:26:57.422 (local)
00:00.281: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.281: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.281: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.375: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.375: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.375: INFO:    ...and 11.1.0.0...
00:01.404: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.404: INFO:    iexplore.exe version check success. Install can proceed.
00:01.404: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:01.404: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.451: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.451: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:23.400: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:24.602: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1C32F.tmp\Spelling_en.msu.
00:24.695: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:24.851: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1C32F.tmp\Hyphenation_en.msu.
00:24.851: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:31.123: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1C32F.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1C32F.tmp\HardwareBlockingList.xml"
00:34.555: INFO:    Hardware support check succeeded. Installation will continue.
00:34.555: INFO:    Windows 7 operating system detected.
00:34.555: INFO:    Service pack major: 1
00:34.555: INFO:    Service pack minor: 0
00:34.570: INFO:    Service pack name:  Service Pack 1
00:37.144: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:37.659: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:37.659: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:37.940: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:38.189: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:38.439: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:38.501: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:39.781: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:40.763: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
01:21.994: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
01:22.104: INFO:    KB2729094 could not be download is not installed.
01:22.852: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:22.852: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
01:23.632: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:30.621: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
01:30.621: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1C32F.tmp
01:31.011: INFO:    Unable to remove directory C:\Windows\TEMP\IE1C32F.tmp, marking for deletion on reboot.
01:31.776: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.500: Started: 2013/11/13 (Y/M/D) 22:34:14.640 (local)
00:00.500: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.500: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.515: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.936: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.936: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.936: INFO:    ...and 11.1.0.0...
00:00.936: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.936: INFO:    iexplore.exe version check success. Install can proceed.
00:00.936: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.936: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.952: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.170: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.247: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.294: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE16FC3.tmp\Spelling_en.msu.
00:02.325: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.340: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE16FC3.tmp\Hyphenation_en.msu.
00:02.340: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:07.551: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE16FC3.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE16FC3.tmp\HardwareBlockingList.xml"
00:09.516: INFO:    Hardware support check succeeded. Installation will continue.
00:09.516: INFO:    Windows 7 operating system detected.
00:09.516: INFO:    Service pack major: 1
00:09.532: INFO:    Service pack minor: 0
00:09.532: INFO:    Service pack name:  Service Pack 1
00:09.704: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:09.735: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:09.735: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:09.891: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:10.250: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:10.671: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:10.749: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:11.732: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:12.106: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:54.304: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
00:56.254: INFO:    KB2729094 could not be download is not installed.
00:57.175: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:57.175: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:57.736: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:03.415: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
01:03.727: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
01:03.852: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE16FC3.tmp
01:04.054: INFO:    Unable to remove directory C:\Windows\TEMP\IE16FC3.tmp, marking for deletion on reboot.
01:04.086: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.858: Started: 2013/11/14 (Y/M/D) 12:03:54.491 (local)
00:00.858: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.858: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.858: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.873: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.873: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.873: INFO:    ...and 11.1.0.0...
00:00.873: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.873: INFO:    iexplore.exe version check success. Install can proceed.
00:00.873: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.873: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.873: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.092: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:03.400: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:03.666: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE16A08.tmp\Spelling_en.msu.
00:03.681: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:03.697: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE16A08.tmp\Hyphenation_en.msu.
00:03.962: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:05.959: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE16A08.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE16A08.tmp\HardwareBlockingList.xml"
00:06.442: INFO:    Hardware support check succeeded. Installation will continue.
00:06.458: INFO:    Windows 7 operating system detected.
00:06.458: INFO:    Service pack major: 1
00:06.458: INFO:    Service pack minor: 0
00:06.458: INFO:    Service pack name:  Service Pack 1
00:08.455: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:08.751: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:08.751: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:08.923: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:09.079: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:09.079: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:09.079: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
01:58.014: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
01:58.124: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
02:38.309: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
02:38.731: INFO:    KB2729094 could not be download is not installed.
02:38.855: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
02:38.855: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
02:39.464: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
02:44.690: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
02:44.721: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
02:44.721: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
02:44.737: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE16A08.tmp
02:44.815: INFO:    Unable to remove directory C:\Windows\TEMP\IE16A08.tmp, marking for deletion on reboot.
02:44.908: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.031: Started: 2013/11/14 (Y/M/D) 12:36:05.560 (local)
00:00.031: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.031: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.046: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.312: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.312: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.312: INFO:    ...and 11.1.0.0...
00:00.312: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.312: INFO:    iexplore.exe version check success. Install can proceed.
00:00.312: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.312: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.312: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.312: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:01.435: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.435: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1E188.tmp\Spelling_en.msu.
00:01.466: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.482: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1E188.tmp\Hyphenation_en.msu.
00:01.497: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:04.368: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1E188.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1E188.tmp\HardwareBlockingList.xml"
00:05.350: INFO:    Graphics Device Information: Mobile Intel® 4 Series Express Chipset Family
00:05.350: INFO:    Hardware support check succeeded. Installation will continue.
00:05.350: INFO:    Windows 7 operating system detected.
00:05.350: INFO:    Service pack major: 1
00:05.350: INFO:    Service pack minor: 0
00:05.350: INFO:    Service pack name:  Service Pack 1
00:05.428: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:05.444: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:05.460: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:05.475: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:05.538: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:05.538: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:05.600: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:14.555: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:14.773: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:56.706: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
00:56.737: INFO:    KB2729094 could not be download is not installed.
00:59.249: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
01:04.522: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:11.854: ERROR:   SQM Upload failed while uploading "C:\Users\Manolis\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
01:11.854: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1E188.tmp
01:11.963: INFO:    Unable to remove directory C:\Windows\TEMP\IE1E188.tmp, marking for deletion on reboot.
01:12.010: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.062: Started: 2013/11/19 (Y/M/D) 11:46:20.653 (local)
00:00.062: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.078: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.109: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.638: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:01.638: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.638: INFO:    ...and 11.1.0.0...
00:01.638: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.638: INFO:    iexplore.exe version check success. Install can proceed.
00:01.638: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:01.638: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.638: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.685: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.823: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.823: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1CF8E.tmp\Spelling_en.msu.
00:02.823: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.855: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1CF8E.tmp\Hyphenation_en.msu.
00:02.870: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:05.241: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1CF8E.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1CF8E.tmp\HardwareBlockingList.xml"
00:05.850: INFO:    Hardware support check succeeded. Installation will continue.
00:05.850: INFO:    Windows 7 operating system detected.
00:05.850: INFO:    Service pack major: 1
00:05.850: INFO:    Service pack minor: 0
00:05.850: INFO:    Service pack name:  Service Pack 1
00:08.377: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:08.517: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:08.549: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:08.829: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:09.251: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:09.251: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:09.360: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
01:21.073: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
01:21.183: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
02:01.509: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
02:01.602: INFO:    KB2729094 could not be download is not installed.
02:02.008: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
02:02.008: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
02:02.741: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
02:07.609: INFO:    SQM Upload returned 403
02:09.995: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1CF8E.tmp
02:10.120: INFO:    Unable to remove directory C:\Windows\TEMP\IE1CF8E.tmp, marking for deletion on reboot.
02:10.151: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.780: Started: 2013/11/19 (Y/M/D) 12:09:05.781 (local)
00:00.780: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.780: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.780: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:05.756: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:06.084: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:06.084: INFO:    ...and 11.1.0.0...
00:06.084: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:06.084: INFO:    iexplore.exe version check success. Install can proceed.
00:06.099: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:06.099: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:06.099: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:06.099: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:08.658: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:08.720: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1A360.tmp\Spelling_en.msu.
00:09.204: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:10.155: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1A360.tmp\Hyphenation_en.msu.
00:10.405: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:21.715: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1A360.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1A360.tmp\HardwareBlockingList.xml"
00:27.986: INFO:    Hardware support check succeeded. Installation will continue.
00:27.986: INFO:    Windows 7 operating system detected.
00:27.986: INFO:    Service pack major: 1
00:27.986: INFO:    Service pack minor: 0
00:27.986: INFO:    Service pack name:  Service Pack 1
00:28.501: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:29.531: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:29.936: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:30.155: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:30.248: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:30.248: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:30.607: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:45.427: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:45.973: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
01:27.407: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
01:27.423: INFO:    KB2729094 could not be download is not installed.
01:28.281: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:28.281: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
01:29.560: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:29.903: INFO:    SQM Upload returned 403
01:34.396: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1A360.tmp
01:34.630: INFO:    Unable to remove directory C:\Windows\TEMP\IE1A360.tmp, marking for deletion on reboot.
01:34.692: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.156: Started: 2013/11/19 (Y/M/D) 12:23:56.434 (local)
00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.156: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.156: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.420: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:01.420: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.498: INFO:    ...and 11.1.0.0...
00:01.513: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.513: INFO:    iexplore.exe version check success. Install can proceed.
00:01.513: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:01.513: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.513: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.513: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.871: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.980: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE13B8A.tmp\Spelling_en.msu.
00:03.105: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:03.105: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE13B8A.tmp\Hyphenation_en.msu.
00:03.105: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:09.891: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE13B8A.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE13B8A.tmp\HardwareBlockingList.xml"
00:11.341: INFO:    Hardware support check succeeded. Installation will continue.
00:11.341: INFO:    Windows 7 operating system detected.
00:11.341: INFO:    Service pack major: 1
00:11.341: INFO:    Service pack minor: 0
00:11.357: INFO:    Service pack name:  Service Pack 1
00:11.451: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:11.466: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:11.529: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:11.560: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:11.575: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:11.575: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:11.622: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:11.809: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:12.059: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:53.275: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
00:53.337: INFO:    KB2729094 could not be download is not installed.
00:54.367: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:54.429: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:55.334: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:55.537: INFO:    SQM Upload returned 403
01:00.232: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE13B8A.tmp
01:00.357: INFO:    Unable to remove directory C:\Windows\TEMP\IE13B8A.tmp, marking for deletion on reboot.
01:00.388: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.998: Started: 2013/11/19 (Y/M/D) 16:13:31.999 (local)
00:00.998: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.998: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.998: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.794: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:01.966: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.997: INFO:    ...and 11.1.0.0...
00:02.012: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:02.090: INFO:    iexplore.exe version check success. Install can proceed.
00:02.137: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:02.215: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:02.278: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:02.293: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:03.401: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:03.682: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1DB6.tmp\Spelling_en.msu.
00:03.697: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:03.697: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1DB6.tmp\Hyphenation_en.msu.
00:03.947: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:06.833: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1DB6.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1DB6.tmp\HardwareBlockingList.xml"
00:08.143: INFO:    Hardware support check succeeded. Installation will continue.
00:08.143: INFO:    Windows 7 operating system detected.
00:08.143: INFO:    Service pack major: 1
00:08.143: INFO:    Service pack minor: 0
00:08.143: INFO:    Service pack name:  Service Pack 1
00:10.280: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:11.045: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:11.060: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:11.482: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:11.528: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:11.528: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:11.528: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
03:08.122: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
03:08.730: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
03:09.479: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
03:10.852: INFO:    SQM Upload returned 403
03:15.859: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1DB6.tmp
03:16.031: INFO:    Unable to remove directory C:\Windows\TEMP\IE1DB6.tmp, marking for deletion on reboot.
03:16.046: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.203: Started: 2013/11/26 (Y/M/D) 10:01:57.200 (local)
00:00.203: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.203: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.203: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:02.043: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:02.199: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:02.246: INFO:    ...and 11.1.0.0...
00:02.324: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:02.324: INFO:    iexplore.exe version check success. Install can proceed.
00:02.324: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:02.324: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:02.324: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:02.324: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:03.213: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:03.572: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE14EBB.tmp\Spelling_en.msu.
00:03.666: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:03.681: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE14EBB.tmp\Hyphenation_en.msu.
00:03.681: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:07.722: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE14EBB.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE14EBB.tmp\HardwareBlockingList.xml"
00:09.063: INFO:    Hardware support check succeeded. Installation will continue.
00:09.110: INFO:    Windows 7 operating system detected.
00:09.126: INFO:    Service pack major: 1
00:09.126: INFO:    Service pack minor: 0
00:09.126: INFO:    Service pack name:  Service Pack 1
00:11.045: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:11.060: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:11.060: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:11.247: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:11.497: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:11.497: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:11.544: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
02:21.617: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
02:21.680: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
03:01.803: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
03:01.897: INFO:    KB2729094 could not be download is not installed.
03:02.225: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
03:02.225: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
03:03.114: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
03:03.519: INFO:    SQM Upload returned 403
03:07.856: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE14EBB.tmp
03:08.028: INFO:    Unable to remove directory C:\Windows\TEMP\IE14EBB.tmp, marking for deletion on reboot.
03:08.153: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.749: Started: 2013/11/26 (Y/M/D) 13:35:06.017 (local)
00:00.749: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.796: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.811: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.811: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.811: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.811: INFO:    ...and 11.1.0.0...
00:00.827: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.874: INFO:    iexplore.exe version check success. Install can proceed.
00:00.874: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.905: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.920: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.936: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.075: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.090: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1F2B7.tmp\Spelling_en.msu.
00:02.090: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.090: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1F2B7.tmp\Hyphenation_en.msu.
00:02.090: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:03.916: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1F2B7.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1F2B7.tmp\HardwareBlockingList.xml"
00:05.210: INFO:    Hardware support check succeeded. Installation will continue.
00:05.210: INFO:    Windows 7 operating system detected.
00:05.210: INFO:    Service pack major: 1
00:05.210: INFO:    Service pack minor: 0
00:05.210: INFO:    Service pack name:  Service Pack 1
00:06.770: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:06.864: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:06.864: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:07.192: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:07.192: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:07.207: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:07.207: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:08.252: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:08.923: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:49.047: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
00:49.125: INFO:    KB2729094 could not be download is not installed.
00:49.452: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:49.452: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:49.515: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:50.029: INFO:    SQM Upload returned 403
00:54.600: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1F2B7.tmp
00:54.819: INFO:    Unable to remove directory C:\Windows\TEMP\IE1F2B7.tmp, marking for deletion on reboot.
00:54.865: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.218: Started: 2013/11/26 (Y/M/D) 15:13:29.483 (local)
00:00.218: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.234: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.234: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.778: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:01.778: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:02.792: INFO:    ...and 11.1.0.0...
00:02.792: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:02.792: INFO:    iexplore.exe version check success. Install can proceed.
00:02.792: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:02.792: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:02.792: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:02.839: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:28.813: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:28.829: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE14614.tmp\Spelling_en.msu.
00:28.829: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:28.844: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE14614.tmp\Hyphenation_en.msu.
00:28.844: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:33.119: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE14614.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE14614.tmp\HardwareBlockingList.xml"
00:35.724: INFO:    Hardware support check succeeded. Installation will continue.
00:35.740: INFO:    Windows 7 operating system detected.
00:35.740: INFO:    Service pack major: 1
00:35.740: INFO:    Service pack minor: 0
00:35.740: INFO:    Service pack name:  Service Pack 1
00:39.780: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:40.467: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:40.467: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:40.545: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:40.545: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:40.545: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:40.560: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:40.857: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:41.418: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
01:22.244: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
01:22.290: INFO:    KB2729094 could not be download is not installed.
01:23.570: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:23.991: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
01:24.911: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:25.020: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE14614.tmp
01:25.208: INFO:    Unable to remove directory C:\Windows\TEMP\IE14614.tmp, marking for deletion on reboot.
01:25.239: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:01.045: Started: 2013/11/26 (Y/M/D) 16:38:12.922 (local)
00:01.045: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:01.045: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:01.045: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.263: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:01.294: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.294: INFO:    ...and 11.1.0.0...
00:01.294: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.294: INFO:    iexplore.exe version check success. Install can proceed.
00:01.294: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:01.294: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.310: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.310: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.402: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.449: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE12EEC.tmp\Spelling_en.msu.
00:02.449: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.449: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE12EEC.tmp\Hyphenation_en.msu.
00:02.449: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:05.631: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE12EEC.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE12EEC.tmp\HardwareBlockingList.xml"
00:09.656: INFO:    Graphics Device Information: Mobile Intel® 4 Series Express Chipset Family
00:09.656: INFO:    Hardware support check succeeded. Installation will continue.
00:09.656: INFO:    Windows 7 operating system detected.
00:09.656: INFO:    Service pack major: 1
00:09.656: INFO:    Service pack minor: 0
00:09.656: INFO:    Service pack name:  Service Pack 1
00:10.826: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:10.966: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:10.966: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:11.169: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:11.247: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:11.247: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:11.278: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
02:36.328: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
02:36.593: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
03:06.000: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
03:07.154: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
03:12.224: INFO:    SQM Upload returned 403
03:14.611: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE12EEC.tmp
03:15.016: INFO:    Unable to remove directory C:\Windows\TEMP\IE12EEC.tmp, marking for deletion on reboot.
03:15.079: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.109: Started: 2013/11/26 (Y/M/D) 17:51:26.870 (local)
00:00.109: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.109: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.109: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.437: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.437: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.437: INFO:    ...and 11.1.0.0...
00:00.437: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.437: INFO:    iexplore.exe version check success. Install can proceed.
00:00.437: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.437: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.437: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.437: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.090: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.137: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE13A24.tmp\Spelling_en.msu.
00:02.137: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.137: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE13A24.tmp\Hyphenation_en.msu.
00:02.137: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:06.474: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE13A24.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE13A24.tmp\HardwareBlockingList.xml"
00:08.096: INFO:    Hardware support check succeeded. Installation will continue.
00:08.096: INFO:    Windows 7 operating system detected.
00:08.096: INFO:    Service pack major: 1
00:08.112: INFO:    Service pack minor: 0
00:08.112: INFO:    Service pack name:  Service Pack 1
00:08.611: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:08.627: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:08.627: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:08.814: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:09.032: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:09.032: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:09.032: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:25.803: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:26.536: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
01:08.016: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
01:08.063: INFO:    KB2729094 could not be download is not installed.
01:08.469: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:08.484: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
01:09.764: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:09.857: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE13A24.tmp
01:10.013: INFO:    Unable to remove directory C:\Windows\TEMP\IE13A24.tmp, marking for deletion on reboot.
01:10.060: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.702: Started: 2013/11/26 (Y/M/D) 23:59:00.765 (local)
00:00.749: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.749: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.749: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.076: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:01.076: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.076: INFO:    ...and 11.1.0.0...
00:01.076: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.076: INFO:    iexplore.exe version check success. Install can proceed.
00:01.076: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:01.123: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.139: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.139: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.434: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.480: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1316E.tmp\Spelling_en.msu.
00:02.512: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.512: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1316E.tmp\Hyphenation_en.msu.
00:02.512: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:05.975: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1316E.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1316E.tmp\HardwareBlockingList.xml"
00:07.348: INFO:    Hardware support check succeeded. Installation will continue.
00:07.363: INFO:    Windows 7 operating system detected.
00:07.363: INFO:    Service pack major: 1
00:07.363: INFO:    Service pack minor: 0
00:07.363: INFO:    Service pack name:  Service Pack 1
00:09.079: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:09.126: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:09.126: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:09.188: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:09.235: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:09.235: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:09.251: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
01:20.824: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
01:20.949: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
02:01.150: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
02:01.244: INFO:    KB2729094 could not be download is not installed.
02:01.743: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
02:01.774: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
02:02.461: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
02:02.539: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1316E.tmp
02:02.741: INFO:    Unable to remove directory C:\Windows\TEMP\IE1316E.tmp, marking for deletion on reboot.
02:02.788: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.125: Started: 2013/11/27 (Y/M/D) 10:18:52.191 (local)
00:00.125: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.203: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.203: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.405: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.405: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.405: INFO:    ...and 11.1.0.0...
00:00.405: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.405: INFO:    iexplore.exe version check success. Install can proceed.
00:00.764: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.764: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.764: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.764: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:01.622: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.653: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1D420.tmp\Spelling_en.msu.
00:01.653: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.653: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1D420.tmp\Hyphenation_en.msu.
00:01.653: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:04.274: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1D420.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1D420.tmp\HardwareBlockingList.xml"
00:05.553: INFO:    Hardware support check succeeded. Installation will continue.
00:05.585: INFO:    Windows 7 operating system detected.
00:05.585: INFO:    Service pack major: 1
00:05.585: INFO:    Service pack minor: 0
00:05.600: INFO:    Service pack name:  Service Pack 1
00:08.003: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:08.003: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:08.003: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:08.065: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:08.081: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:08.081: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:08.081: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
01:04.381: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
01:04.444: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
01:44.848: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
01:44.973: INFO:    KB2729094 could not be download is not installed.
01:45.410: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:45.410: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
01:46.065: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:46.283: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1D420.tmp
01:46.424: INFO:    Unable to remove directory C:\Windows\TEMP\IE1D420.tmp, marking for deletion on reboot.
01:46.439: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.172: Started: 2013/11/27 (Y/M/D) 14:16:20.094 (local)
00:00.172: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.172: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.312: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.312: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.359: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.359: INFO:    ...and 11.1.0.0...
00:00.359: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.359: INFO:    iexplore.exe version check success. Install can proceed.
00:00.359: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.359: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.375: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.375: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:01.638: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.716: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE19261.tmp\Spelling_en.msu.
00:01.763: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.763: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE19261.tmp\Hyphenation_en.msu.
00:01.763: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:04.446: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE19261.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE19261.tmp\HardwareBlockingList.xml"
00:05.694: INFO:    Hardware support check succeeded. Installation will continue.
00:05.835: INFO:    Windows 7 operating system detected.
00:05.835: INFO:    Service pack major: 1
00:05.835: INFO:    Service pack minor: 0
00:05.835: INFO:    Service pack name:  Service Pack 1
00:06.724: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:07.083: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:07.083: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:07.176: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:07.176: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:07.176: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:07.176: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
01:14.023: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
01:14.147: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
01:54.240: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
01:54.255: INFO:    KB2729094 could not be download is not installed.
01:54.380: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:54.380: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
01:54.786: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:54.801: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE19261.tmp
01:54.942: INFO:    Unable to remove directory C:\Windows\TEMP\IE19261.tmp, marking for deletion on reboot.
01:54.973: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.124: Started: 2013/11/27 (Y/M/D) 17:59:15.786 (local)
00:00.124: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.124: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.124: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.249: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.249: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.249: INFO:    ...and 11.1.0.0...
00:00.249: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.249: INFO:    iexplore.exe version check success. Install can proceed.
00:00.249: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.249: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.249: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.312: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:01.435: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.560: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1F23D.tmp\Spelling_en.msu.
00:01.622: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.622: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1F23D.tmp\Hyphenation_en.msu.
00:01.684: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:04.274: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1F23D.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1F23D.tmp\HardwareBlockingList.xml"
00:05.350: INFO:    Hardware support check succeeded. Installation will continue.
00:05.350: INFO:    Windows 7 operating system detected.
00:05.350: INFO:    Service pack major: 1
00:05.350: INFO:    Service pack minor: 0
00:05.350: INFO:    Service pack name:  Service Pack 1
00:07.269: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:07.316: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:07.316: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:07.347: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:07.441: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:07.472: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:07.472: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
01:08.687: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
01:08.796: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
01:48.935: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
01:48.966: INFO:    KB2729094 could not be download is not installed.
01:49.325: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:49.372: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
01:49.793: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:49.809: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1F23D.tmp
01:49.965: INFO:    Unable to remove directory C:\Windows\TEMP\IE1F23D.tmp, marking for deletion on reboot.
01:50.058: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.375: Started: 2013/11/28 (Y/M/D) 00:37:42.043 (local)
00:00.453: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.453: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.453: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.484: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.531: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.531: INFO:    ...and 11.1.0.0...
00:00.531: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.531: INFO:    iexplore.exe version check success. Install can proceed.
00:00.531: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.531: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.531: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.578: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:01.467: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.060: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1254E.tmp\Spelling_en.msu.
00:02.060: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.091: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1254E.tmp\Hyphenation_en.msu.
00:02.122: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:03.791: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1254E.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1254E.tmp\HardwareBlockingList.xml"
00:05.960: INFO:    Hardware support check succeeded. Installation will continue.
00:05.960: INFO:    Windows 7 operating system detected.
00:05.960: INFO:    Service pack major: 1
00:05.960: INFO:    Service pack minor: 0
00:05.960: INFO:    Service pack name:  Service Pack 1
00:07.769: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:08.159: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:08.175: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:08.206: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:08.300: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:08.300: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:08.300: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
01:06.519: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
01:06.597: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
01:46.877: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
01:46.924: INFO:    KB2729094 could not be download is not installed.
01:47.236: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:47.236: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
01:47.782: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:47.953: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1254E.tmp
01:48.125: INFO:    Unable to remove directory C:\Windows\TEMP\IE1254E.tmp, marking for deletion on reboot.
01:48.203: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.094: Started: 2013/11/28 (Y/M/D) 11:43:06.310 (local)
00:00.094: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.110: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.312: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.983: INFO:    Previous version of Internet Explorer: 10.0.9200.16736
00:00.999: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.248: INFO:    ...and 11.1.0.0...
00:01.248: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.248: INFO:    iexplore.exe version check success. Install can proceed.
00:01.248: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:01.248: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.248: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.248: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:01.997: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:03.120: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE19858.tmp\Spelling_en.msu.
00:03.136: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:03.136: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE19858.tmp\Hyphenation_en.msu.
00:03.136: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:07.020: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE19858.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE19858.tmp\HardwareBlockingList.xml"
00:09.672: INFO:    Hardware support check succeeded. Installation will continue.
00:09.672: INFO:    Windows 7 operating system detected.
00:09.672: INFO:    Service pack major: 1
00:09.672: INFO:    Service pack minor: 0
00:09.672: INFO:    Service pack name:  Service Pack 1
00:12.293: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:12.387: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:12.387: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:12.434: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:12.574: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:12.590: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:12.652: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
01:46.003: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
01:46.081: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
02:26.283: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
02:26.298: INFO:    KB2729094 could not be download is not installed.
02:27.265: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
02:27.297: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
02:27.999: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
02:28.467: INFO:    SQM Upload returned 403
02:28.498: INFO:    SQM Upload returned 403
02:28.498: INFO:    SQM Upload returned 403
02:28.513: INFO:    SQM Upload returned 403
02:28.513: INFO:    SQM Upload returned 403
02:28.513: INFO:    SQM Upload returned 403
02:28.513: INFO:    SQM Upload returned 403
02:28.513: INFO:    SQM Upload returned 403
02:33.334: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE19858.tmp
02:33.724: INFO:    Unable to remove directory C:\Windows\TEMP\IE19858.tmp, marking for deletion on reboot.
02:33.755: INFO:    Released Internet Explorer Installer Mutex

 

Any suggestions? Thank you very much for your help!
 



#6 Union_Thug

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Posted 28 November 2013 - 05:43 AM

It appears that one of the prerequisite updates for IE11 is not installed:

Edit to addPrerequisite updates for Internet Explorer 11

 

00:38.439: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:38.501: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:39.781: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:40.763: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
01:21.994: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
01:22.104: INFO:    KB2729094 could not be download is not installed.

 

 

See if you can install it by downloading the package and installing it yourself: http://support.microsoft.com/kb/2729094/en-us

Select the version appropriate to your computer  (x86 for 32 bit or x64 for 64 bit), install it--if it installs correctly then try installing IE 11-- again download the installer from here: http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages


Edited by Union_Thug, 28 November 2013 - 08:27 AM.


#7 Manolis

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Posted 29 November 2013 - 04:42 AM

Ok! Thank you for your reply! I will follow the above links and let you know what happened.

 

All the best!



#8 Manolis

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Posted 30 November 2013 - 04:22 AM

Hello there and thank you for your help once again!

 

Actually I tried installing the prerequisite update (I chose X64 for Windows7) and it said "KB2729094 is already intalled". Then I went to the other link and I tried to install IE11 and miraculously it was installed! Now at the Windows Update it says "No important updates available". I don't know what happened. Maybe this had to do with a virus that I recently removed from the laptop? When I opened the Internet Explorer after the update to see if it was running smoothly, it asked for a Java update and said sth like "A file was corrupted but IE will try to overcome this" or sth like that. I am sorry I don't remember exactly. Anyway, the point is that it seems that now IE  works ok. Hope it stays like that! I will let you know if the problem reappears.

 

Thank you so much for your help!


Edited by hamluis, 24 November 2014 - 07:29 AM.
Emphasis added - Hamluis.


#9 bsavoy

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Posted 23 November 2014 - 05:02 PM

I found the solution.  You can hide any Windows Update by right-clicking on the update and then selecting "hide".  After hiding the install for Version 11 Windows Update will offer to install Explorer version 10.  Let it do so.  Then unhide version 11 in Windows Update.  Windows Update will then  install that version.  On my very fast (4790) PC it took around 1 hour to install.  Don't know why.



#10 hamluis

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Posted 24 November 2014 - 07:31 AM

OP issue resolved per post #8.

 

If anyone, other than the OP, has an issue of any sort...please initiate your own topic for the issue.

 

Topic closed to avoid any further posts having nothing to do with resolution of OP's situation.

 

Louis


Edited by hamluis, 20 January 2016 - 08:20 AM.





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