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Cannot update XP with KB969615 or KB2833941


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#1 Geor0319

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Posted 13 September 2013 - 05:53 PM

I cannot install the updates KB969615 or KB2833941 and I occasionally receive a MS Error Report, probably because of these two updates.  The error message I receive is 0x643.  Can anyone help?



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#2 noknojon

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Posted 13 September 2013 - 06:42 PM

Microsoft PowerPoint Viewer 2003 - KB Articles: KB969615
Date Published:  11/05/2009 This is an old update - Remove it from your list.

There is a 2011 update version, but this is also regarded as "out-dated" already .......
Did you have PP Viewer 2003 ? This has been updated now.
The majority of viewer updates fail to install due to being unable to locate the installation source.

As it's only a viewer update, uninstall PowerPoint Viewer 2003 and install the latest PowerPoint Viewer.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=cb9bf144-1076-4615-9951-294eeb832823
A direct link is HERE if you want to try again.

 

 

KB2833941 Direct download is HERE
Security Update for Microsoft .NET Framework 1.1 Service Pack 1 on Windows XP

 

 

A M/soft Fixit is available HERE for the 0x643 error -



#3 SpywareDoc

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Posted 13 September 2013 - 06:46 PM



I cannot install the updates KB969615 or KB2833941 and I occasionally receive a MS Error Report, probably because of these two updates.  The error message I receive is 0x643.  Can anyone help?

 

KB969615 - Since that applies to the powerPoint viewer, uninstall PowerPoint Viewer 2003 and install the latest PowerPoint Viewer.

KB2833941 - Download and run Microsoft .NET Framework Repair Tool then visit Windows Update and let it try to reinstall the updates. Once it's done, scan again with Windows Update to make sure they installed correctly.



#4 Geor0319

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Posted 13 September 2013 - 08:38 PM

Thank you.  For the time being, I am going to ignore the Power Point update but I followed your instructions for the KB283391 update and received the following error:  "The path (C:/Document~1\owner\locals~1\temp\ixpo) could not be found.  Verify that you have access to this location or try to find the installation package netfx.msi in a folder from which you can install the product Microsoft.Net Framework 1.1".  I did a search on netfx.msi and the only location found was C:\drivers\hpiz523\setup and I'm sure that's not the right folder.  Now what?



#5 quietman7

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Posted 13 September 2013 - 08:50 PM

See this topic.

Since the shipment of the September 2013 Security Bulletin Release, we have received reports of updates being offered for installation multiple times, or certain cases where updates were not offered via Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM).

We have investigated the issue, established the cause, and we have released new updates that will cease the unnecessary re-targeting of the updates or the correct offering of these updates.


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#6 Geor0319

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Posted 13 September 2013 - 08:54 PM

Global Moderator - So, are you saying that I should not install this update (B2833941)?   If not, then why do I occasionally receive a Microsoft Error Report?



#7 quietman7

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Posted 13 September 2013 - 09:08 PM

0x643 error is related to .NET Framework updates as noknojon noted, a separate issue.

The PowerPoint Viewer 2003 update KB969615 is likely related to the glitch with Patch Tuesday's update problem.

If you had hidden that update and go to Windows update (Customize) now...you most likely will receive the following:

No high-priority updates for your computer are available. To select other updates, use the options to the left.


If you did not hide it or its not listed in the September 2013 Office Update: Targeting and Repeated Offering article, then...

Please inform us of any other KB's where you are experiencing multiple re-installation offers or missing installations from deployment products.


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#8 Geor0319

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Posted 13 September 2013 - 09:54 PM

I'm not sure that I'm following all these instructions.  Sorry.  Before I try this and that, let me ask another question:

 

Since the KB2833941 is a Security Update for Microsoft .NET Framework 1.1 Service Pack 1 on Windows XP and I

am using XP SP3, should I just hide that update in my Windows Update selection?  Is it even necessary for my computer?

Also, when/if I receive another Microsoft Error Report maybe I should just post the error here - maybe it's not even related

to KB2833941.  Please advise.



#9 quietman7

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Posted 14 September 2013 - 06:18 AM

Although .NET Framework versions can be installed in any order, Aaron Stebner who works for Microsoft, answers questions at the MSDN forums and writes about .NET Framework issues on his Blog, recommends to install .NET Framework in reverse order from the most current to the oldest. He advises this because the most current version includes the the latest updates of files shared by all versions so that helps to eliminate some bugs and installation issues. A couple years ago, Aaron wrote Should I re-install the versions of the .NET Framework in a specific order?

Thus, when installing .NET Framework, the software should be installed in the following order:
1. .NET Framework 4.5 <- Windows XP users can skip as this version does not support that operating system
2. .NET Framework 4
3. .NET Framework 3.5 SP1 <- installs .NET Framework 2.0 SP2 and 3.0 SP2 so you do not have to install them separately
4. .NET Framework 1.1

According to Aaron, most programs do not require .NET Framework 1.0. If you need .NET Framework 1.0, it will have to be installed before installing .NET Framework 4 because the .NET Framework 4 setup blocks future installation attempts for .NET Framework 1.0.

Therefore, if you need .NET Framework 1.0, the software should be installed in this order:
1. .NET Framework 3.5 SP1
2. .NET Framework 1.1
3. .NET Framework 1.0
4. .NET Framework 4
5. .NET Framework 4.5 <- Windows XP users can skip as this version does not support that operating system

All .NET Framework versions are available for download separately from Microsoft's download center so you can bypass Windows Update. If a version is not listed, simply type the version name in the the Search box at the top.
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#10 SpywareDoc

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Posted 14 September 2013 - 07:06 AM



I followed your instructions for the KB283391 update and received the following error: ...

 

I thought the problem you were having was with KB2833941. (Which is not one of the ones on "September 2013 Office Update: Targeting and Repeated Offering").



#11 quietman7

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Posted 14 September 2013 - 07:21 AM

KB2833941(Security Update for Microsoft .NET Framework) is a separate issue not included in the September 2013 Office Update article which relates to various versions of MS Office, Excel, Excel Viewer, PowerPoint, PowerPoint Viewer.

Geor0319 is also having an issue with KB969615 which is related to Power Point Viewer.
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#12 SpywareDoc

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Posted 14 September 2013 - 07:28 AM

Correct. As I mentioned above, to fix KB969615, uninstall PowerPoint Viewer 2003 and then install the latest version. To try and fix KB2833941, download and run Microsoft .NET Framework Repair Tool then visit Windows Update and let it try to reinstall the updates.


Edited by SpywareDoc, 14 September 2013 - 07:29 AM.


#13 quietman7

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Posted 14 September 2013 - 07:46 AM

The Microsoft fix released yesterday did not require an uninstall/reinstall of the entire program. It simply fixed the glitch in the update logic which was responsible for various update problems. After the fix, in most cases, the problem updates no longer appeared when rebooting the computer and going back to check Windows Update.
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#14 SpywareDoc

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Posted 14 September 2013 - 07:58 AM

KB969615 and KB2833941 were not part of the botched September 2013 updates.



#15 quietman7

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Posted 14 September 2013 - 08:09 AM

KB2833941 was not...thought I had made that clear several times already.

KB969615 and many others were. They are not all listed in the September 2013 article. The Microsoft Office Sustained Engineering Team is aware of this and has asked to be informed of other problem KBs if the glitch fix doesn't resolve the problem.
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