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Anti-virus software failed unexpectedly while scanning this file.


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23 replies to this topic

#1 Trinity1

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Posted 10 September 2013 - 03:25 PM

I've read your  preparation guide but my computer will not let me download DriverImage XML to back up files nor DDS or turn on firewall(it states due to an unidentified problem, Windows cannot display Windows firewall settings.)  

 

Every time I try to download something it reads: Anti-virus software failed unexpectedly while scanning this file..  Please help I don't know how to remove virus/malware.

 

 



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#2 nasdaq

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Posted 15 September 2013 - 10:11 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

See if you can get a log running this tool.

Download correct tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

#3 Trinity1

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Posted 15 September 2013 - 10:44 AM

It will not allow me to download anything to my computer:  this is the error message I received when trying to download Farbar Recovery:

 

 FRST.exeAnti-virus software failed unexpectedly while scanning this file.

 
 
FRST64.exeAnti-virus software failed unexpectedly while scanning this file.
 
Please advise


#4 nasdaq

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Posted 15 September 2013 - 01:18 PM

I can possibly suggest something else.

What operating system are you using and is it 32 or 64 bit?

Do you have access to a good computer that you can download to.

#5 Trinity1

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Posted 15 September 2013 - 01:33 PM

Lol I'm sorry a 32 bit.  I tried downloading the 32 bit as well but it wouldn't let me download.   I'm really computer illiterate so if you don't mind explaining things in detail.  I do have another computer I can download to.  How exactly do I go about doing this and how do I transfer it to the computer I'm having problems with.

 

Thank you



#6 nasdaq

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Posted 15 September 2013 - 01:48 PM

Ok you have a 32 bit system.
The operating system is, XP, Vista, Windows 7, Windows 8?

#7 Trinity1

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Posted 15 September 2013 - 10:48 PM

Vista



#8 nasdaq

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Posted 16 September 2013 - 09:42 AM

Download the Farbar Recovery scan tool using a good computer.
Save the file to a CD of flash driver.

Download correct tool for your operating system.
Farbar Recovery Scan Tool (32 bit)

Place the CD or the Flash drive in the problem computer, open it
You should see the downloaded file.

Right click on it and drag the file to the desktop of the problem computer.
(you can copy the file and paste it on the desktop if you want)

Double-click the file on your desktop to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

p.s.
If you cannot connect to the internet with the problem computer you will have to copy the file FRST.txt and Addition.txt to the CD or Flash drive.

Remove the CD or flash driver from the problem computer, insert it in the good computer.
Open this topic. Copy and paste the content of the files to your topic.

#9 Trinity1

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Posted 16 September 2013 - 01:52 PM

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 16-09-2013
Ran by melanie (administrator) on MELANIE-PC on 16-09-2013 10:54:11
Running from C:\Users\melanie\Desktop
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Normal
 
==================== Processes (Whitelisted) ===================
 
(IDT, Inc.) C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_e7ea6efc\STacSV.exe
(Microsoft Corporation) C:\Windows\system32\SLsvc.exe
(Microsoft Corporation) C:\Windows\system32\WLANExt.exe
(Andrea Electronics Corporation) C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_e7ea6efc\aestsrv.exe
(Alcatel-Lucent) C:\Program Files\Common Files\Motive\McciCMService.exe
() C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe
() C:\Program Files\SMINST\BLService.exe
() C:\Program Files\CyberLink\Shared files\RichVideo.exe
() C:\Program Files\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
() C:\Program Files\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe
(Yahoo! Inc.) C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
(Hewlett-Packard) c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
(Alps Electric Co., Ltd.) C:\Program Files\Apoint2K\Apoint.exe
(CyberLink Corp.) C:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe
(CyberLink Corp.) C:\Program Files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe
(CyberLink) C:\Program Files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
(Hewlett-Packard) C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
( Hewlett-Packard Development Company, L.P.) C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\system32\igfxsrvc.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\sttray.exe
(Microsoft Corporation) C:\Windows\WindowsMobile\wmdSync.exe
(Hewlett-Packard) C:\Program Files\HP\HP Software Update\hpwuschd2.exe
() C:\Program Files\ASUS Bluetooth Suite\BtvStack.exe
(Adobe Systems Incorporated) C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
(Oracle Corporation) C:\Program Files\Common Files\Java\Java Update\jusched.exe
(Microsoft Corporation) C:\Windows\ehome\ehtray.exe
(Motorola) C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe
(NDS Technologies) C:\Users\melanie\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe
(Hewlett-Packard Co.) C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
(Microsoft Corporation) C:\Windows\ehome\ehmsas.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
(Hewlett-Packard Development Company, L.P.) C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
() C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
(Alps Electric Co., Ltd.) C:\Program Files\Apoint2K\ApMsgFwd.exe
(Alps Electric Co., Ltd.) C:\Program Files\Apoint2K\Apntex.exe
(Hewlett-Packard Co.) C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
(Hewlett-Packard Co.) C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
(Hewlett-Packard) C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
(Microsoft Corporation) C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
(Microsoft® Corporation) C:\PROGRA~1\MICROS~2\wkcalrem.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG2013\avgidsagent.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG2013\avgwdsvc.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG2013\avgnsx.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG2013\avgemcx.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG2013\avgrsx.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG2013\avgcsrvx.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG2013\avgui.exe
() C:\Users\melanie\AppData\Local\DIRECTV Player\NDSPCShowServer.exe
(Farbar) C:\Users\melanie\Desktop\FRST (2).exe
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [Apoint] - C:\Program Files\Apoint2K\Apoint.exe [217088 2008-01-21] (Alps Electric Co., Ltd.)
HKLM\...\Run: [DVDAgent] - C:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe [1148200 2008-09-26] (CyberLink Corp.)
HKLM\...\Run: [TSMAgent] - C:\Program Files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe [1152296 2008-09-25] (CyberLink Corp.)
HKLM\...\Run: [CLMLServer for HP TouchSmart] - C:\Program Files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe [189736 2008-09-25] (CyberLink)
HKLM\...\Run: [TVAgent] - C:\Program Files\Hewlett-Packard\Media\TV\TVAgent.exe [206120 2008-09-24] (CyberLink Corp.)
HKLM\...\Run: [UCam_Menu] - C:\Program Files\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe [210216 2008-06-13] (CyberLink Corp.)
HKLM\...\Run: [SmartMenu] - C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe [912688 2008-09-23] (Hewlett-Packard)
HKLM\...\Run: [UpdateLBPShortCut] - C:\Program Files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe [210216 2008-06-13] (CyberLink Corp.)
HKLM\...\Run: [UpdatePSTShortCut] - C:\Program Files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe [210216 2008-09-26] (CyberLink Corp.)
HKLM\...\Run: [QlbCtrl.exe] - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe [202032 2008-08-01] ( Hewlett-Packard Development Company, L.P.)
HKLM\...\Run: [UpdateP2GoShortCut] - C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe [210216 2008-06-13] (CyberLink Corp.)
HKLM\...\Run: [UpdatePDIRShortCut] - C:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe [210216 2008-06-13] (CyberLink Corp.)
HKLM\...\Run: [HP Health Check Scheduler] - c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe [75008 2008-06-16] (Hewlett-Packard)
HKLM\...\Run: [hpWirelessAssistant] - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe [488752 2008-04-15] (Hewlett-Packard Development Company, L.P.)
HKLM\...\Run: [HotKeysCmds] - C:\Windows\system32\hkcmd.exe [ ] ()
HKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray.exe [446556 2008-09-11] (IDT, Inc.)
HKLM\...\Run: [Windows Mobile-based device management] - C:\Windows\WindowsMobile\wmdSync.exe [215552 2008-01-20] (Microsoft Corporation)
HKLM\...\Run: [HP Software Update] - C:\Program Files\HP\HP Software Update\HPWuSchd2.exe [49208 2011-05-10] (Hewlett-Packard)
HKLM\...\Run: [] - [x]
HKLM\...\Run: [AtherosBtStack] - C:\Program Files\ASUS Bluetooth Suite\BtvStack.exe [307200 2009-10-28] ()
HKLM\...\Run: [APSDaemon] - C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe [59280 2012-10-11] (Apple Inc.)
HKLM\...\Run: [QuickTime Task] - C:\Program Files\QuickTime\QTTask.exe [421888 2012-10-25] (Apple Inc.)
HKLM\...\Run: [Adobe ARM] - C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [958576 2013-04-04] (Adobe Systems Incorporated)
HKLM\...\Run: [SunJavaUpdateSched] - C:\Program Files\Common Files\Java\Java Update\jusched.exe [253816 2013-03-12] (Oracle Corporation)
HKLM\...\Run: [AVG_UI] - C:\Program Files\AVG\AVG2013\avgui.exe [4411440 2013-08-15] (AVG Technologies CZ, s.r.o.)
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] C:\$Recycle.Bin\S-1-5-18\$ff24043d55f85ce9a20a8337d9b4b888\n. ATTENTION! ====> ZeroAccess?
HKCU\...\Run: [ehTray.exe] - C:\Windows\ehome\ehTray.exe [125952 2008-01-20] (Microsoft Corporation)
HKCU\...\Run: [PCShowServer] - C:\Users\melanie\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe [525240 2012-10-15] (NDS Technologies)
HKCU\...409d6c4515e9\InprocServer32: [Default-shell32] C:\$Recycle.Bin\S-1-5-21-9721541-522051740-3185477671-1000\$ff24043d55f85ce9a20a8337d9b4b888\n. ATTENTION! ====> ZeroAccess?
HKCU\...\Policies\system: [LogonHoursAction] 2
HKCU\...\Policies\system: [DontDisplayLogonHoursWarnings] 1
MountPoints2: {8ad24bdf-8a13-11e0-b453-001eecf83d5c} - G:\setup.exe -a
HKU\Default\...\Run: [HPADVISOR] - C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe [ 2008-09-30] (Hewlett-Packard)
HKU\Default User\...\Run: [HPADVISOR] - C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe [ 2008-09-30] (Hewlett-Packard)
Startup: C:\Users\melanie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OneNote 2007 Screen Clipper and Launcher.lnk
ShortcutTarget: OneNote 2007 Screen Clipper and Launcher.lnk -> C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (Microsoft Corporation)
 
==================== Internet (Whitelisted) ====================
 
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mysearch.avg.com/?cid={AC268415-1CCC-4D2C-82D2-26E641ADFAFB}&mid=fbe4f0dd24d24f67abba6ea2e654b660-8c19f86a7f236e12e3d360599806c396bb99b897&lang=en&ds=AVG&pr=fr&d=&v=&pid=safeguard&sg=0&sap=hp
HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
SearchScopes: HKLM - DefaultScope {31CF0948-751B-4936-9958-9C19AC5BA5DE} URL = http://search.live.com/results.aspx?q={searchTerms}&FORM=HPNTDF
SearchScopes: HKLM - {020BD91E-211E-4867-A641-118953D9FDE4} URL = http://www.ask.com/web?q={searchterms}&l=dis&o=ushpl
SearchScopes: HKLM - {31CF0948-751B-4936-9958-9C19AC5BA5DE} URL = http://search.live.com/results.aspx?q={searchTerms}&FORM=HPNTDF
SearchScopes: HKCU - DefaultScope {31CF0948-751B-4936-9958-9C19AC5BA5DE} URL = http://www.bing.com/search?q={searchTerms}&FORM=HPNTDF&pc=HPNTDF&src=IE-SearchBox
SearchScopes: HKCU - {020BD91E-211E-4867-A641-118953D9FDE4} URL = 
SearchScopes: HKCU - {31CF0948-751B-4936-9958-9C19AC5BA5DE} URL = http://www.bing.com/search?q={searchTerms}&FORM=HPNTDF&pc=HPNTDF&src=IE-SearchBox
SearchScopes: HKCU - {C04B7D22-5AEC-4561-8F49-27F6269208F6} URL = http://toolbar.inbox.com/search/dispatcher.aspx?tp=bs&qkw={searchTerms}&tbid=80677&lng=en
SearchScopes: HKCU - {DECA3892-BA8F-44b8-A993-A466AD694AE4} URL = http://search.yahoo.com/search?p={searchTerms}&fr=chr-atty
BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc.)
BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll (Hewlett-Packard Co.)
BHO: AVG Safe Search - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (AVG Technologies CZ, s.r.o.)
BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll (Microsoft Corp.)
BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll (Inbox.com, Inc.)
BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll (Yahoo! Inc)
BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll (Hewlett-Packard Co.)
Toolbar: HKLM - Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll (Microsoft Corp.)
Toolbar: HKLM - att.net Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc.)
Toolbar: HKLM - &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll (Inbox.com, Inc.)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
Toolbar: HKCU - No Name - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} -  No File
Toolbar: HKCU -&Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll (Inbox.com, Inc.)
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {E0FEE963-BB53-4215-81AD-B28C77384644} https://pattcw.att.motive.com/wizlet/DSLActivation/static/installer/ATTInternetInstaller.cab
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll (Inbox.com, Inc.)
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll (AVG Technologies CZ, s.r.o.)
Handler: ms-itss - {0A9007C0-4076-11D3-8789-0000F8105754} - C:\Program Files\Common Files\Microsoft Shared\Information Retrieval\msitss.dll (Microsoft Corporation)
Winsock: Catalog5 01 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5 05 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
Winsock: Catalog9 01 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 02 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 03 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 04 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 05 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 06 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 07 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 08 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 09 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 10 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 11 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 12 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 13 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 14 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 15 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 16 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 17 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 18 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 19 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 20 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 21 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 22 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 23 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 24 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 25 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 26 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 27 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 28 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 29 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 30 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 31 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 32 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 33 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 34 mswsock.dll File Not found (Microsoft Corporation)
Winsock: Catalog9 35 mswsock.dll File Not found (Microsoft Corporation)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.254
 
FireFox:
========
FF ProfilePath: C:\Users\melanie\AppData\Roaming\Mozilla\Firefox\Profiles\1c91a1zo.default
FF user.js: detected! => C:\Users\melanie\AppData\Roaming\Mozilla\Firefox\Profiles\1c91a1zo.default\user.js
FF Homepage: hxxp://www.yahoo.com/
FF Plugin: @adobe.com/FlashPlayer - C:\Windows\system32\Macromed\Flash\NPSWF32_11_8_800_168.dll ()
FF Plugin: @adobe.com/ShockwavePlayer - C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF Plugin: @foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/pdf - C:\Program Files\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll (Foxit Corporation)
FF Plugin: @foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/vnd.fdf - C:\Program Files\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll (Foxit Corporation)
FF Plugin: @java.com/DTPlugin,version=10.25.2 - C:\Windows\system32\npDeployJava1.dll (Oracle Corporation)
FF Plugin: @java.com/JavaPlugin,version=10.25.2 - C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files\Microsoft Silverlight\4.1.10329.0\npctrl.dll ( Microsoft Corporation)
FF Plugin: @microsoft.com/WPF,version=3.5 - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF Plugin: @Motive.com/NpMotive,version=1.0 - C:\Program Files\Common Files\Motive\npMotive.dll (Alcatel-Lucent)
FF Plugin: @tools.google.com/Google Update;version=3 - C:\Program Files\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)
FF Plugin: @tools.google.com/Google Update;version=9 - C:\Program Files\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)
FF Plugin: Adobe Reader - C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin HKCU: @nds.com/PCShowPlugin - C:\Users\melanie\AppData\Local\DIRECTV Player\npPCShowPlugin.dll No File
FF Plugin HKCU: @nds.com/PlayerPlugin - C:\Users\melanie\AppData\Local\DIRECTV Player\npPlayerPlugin.dll (NDS)
FF Plugin HKCU: NDS.com/PlayerPlugin - C:\Users\melanie\AppData\Local\DIRECTV Player\npPlayerPlugin.dll (NDS)
FF SearchPlugin: C:\Program Files\mozilla firefox\searchplugins\answers.xml
FF SearchPlugin: C:\Program Files\mozilla firefox\searchplugins\creativecommons.xml
FF Extension: No Name - C:\Users\melanie\AppData\Roaming\Mozilla\Firefox\Profiles\1c91a1zo.default\Extensions\[email protected]
FF Extension: Microsoft .NET Framework Assistant - C:\Users\melanie\AppData\Roaming\Mozilla\Firefox\Profiles\1c91a1zo.default\Extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF Extension: Yahoo! Toolbar - C:\Users\melanie\AppData\Roaming\Mozilla\Firefox\Profiles\1c91a1zo.default\Extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
FF HKLM\...\Firefox\Extensions: [{20a82645-c095-46ed-80e3-08825760534b}] - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
FF Extension: Microsoft .NET Framework Assistant - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
FF HKLM\...\Firefox\Extensions: [{3f963a5b-e555-4543-90e2-c3908898db71}] - C:\Program Files\AVG\AVG8\Firefox
FF Extension: AVG Safe Search - C:\Program Files\AVG\AVG8\Firefox
FF HKLM\...\Firefox\Extensions: [[email protected]] - C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF Extension: HP Smart Web Printing - C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF HKCU\...\Firefox\Extensions: [[email protected]] - C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF Extension: HP Smart Web Printing - C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
 
Chrome: 
=======
CHR HomePage: hxxp://www.google.com
CHR RestoreOnStartup: "hxxp://www.google.com"
CHR DefaultSearchURL: (Google) - {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:searchClient}{google:sourceId}{google:instantExtendedEnabledParameter}{google:omniboxStartMarginParameter}ie={inputEncoding}
CHR DefaultSuggestURL: (Google) - {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client={google:suggestClient}&q={searchTerms}&{google:cursorPosition}{google:zeroPrefixUrl}sugkey={google:suggestAPIKeyParameter}
CHR Plugin: (Shockwave Flash) - C:\Program Files\Google\Chrome\Application\29.0.1547.66\gcswf32.dll No File
CHR Plugin: (Shockwave Flash) - C:\Windows\system32\Macromed\Flash\NPSWF32.dll No File
CHR Plugin: (Java Deployment Toolkit 6.0.260.3) - C:\Program Files\Java\jre6\bin\new_plugin\npdeployJava1.dll No File
CHR Plugin: (Java™ Platform SE 6 U26) - C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files\Microsoft Silverlight\npctrl.1.0.30716.0.dll No File
CHR Plugin: (Shockwave for Director) - C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
CHR Plugin: (Remoting Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files\Google\Chrome\Application\29.0.1547.66\ppGoogleNaClPluginChrome.dll ()
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files\Google\Chrome\Application\29.0.1547.66\pdf.dll ()
CHR Plugin: (Foxit Reader Plugin for Mozilla) - C:\Program Files\Mozilla Firefox\plugins\npFoxitReaderPlugin.dll No File
CHR Plugin: (Google Update) - C:\Program Files\Google\Update\1.3.21.69\npGoogleUpdate3.dll No File
CHR Plugin: (Windows Presentation Foundation) - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
CHR Plugin: (Default Plug-in) - default_plugin No File
CHR Extension: (Chrome In-App Payments service) - C:\Users\melanie\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.4.11_0
 
========================== Services (Whitelisted) =================
 
R2 AESTFilters; C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_e7ea6efc\aestsrv.exe [77824 2008-06-27] (Andrea Electronics Corporation)
R2 AVGIDSAgent; C:\Program Files\AVG\AVG2013\avgidsagent.exe [4939312 2013-07-04] (AVG Technologies CZ, s.r.o.)
R2 avgwd; C:\Program Files\AVG\AVG2013\avgwdsvc.exe [283136 2013-07-23] (AVG Technologies CZ, s.r.o.)
R2 HP Health Check Service; c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe [94208 2008-06-16] (Hewlett-Packard)
R2 MotoConnect Service; C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe [91456 2010-04-29] ()
R2 Recovery Service for Windows; C:\Program Files\SMINST\BLService.exe [365952 2008-10-06] ()
R2 RichVideo; C:\Program Files\CyberLink\Shared files\RichVideo.exe [241734 2008-06-29] ()
R2 STacSV; C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_e7ea6efc\STacSV.exe [237650 2008-09-11] (IDT, Inc.)
R2 TVCapSvc; C:\Program Files\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe [296320 2008-09-24] ()
R2 TVSched; C:\Program Files\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe [116096 2008-09-24] ()
 
==================== Drivers (Whitelisted) ====================
 
S3 AthBTPort; C:\Windows\System32\DRIVERS\btath_flt.sys [33280 2009-10-21] (Atheros)
S3 AthDfu; C:\Windows\System32\Drivers\AthDfu.sys [38272 2009-07-25] (Windows ® Codename Longhorn DDK provider)
R1 AVGIDSDriver; C:\Windows\System32\DRIVERS\avgidsdriverx.sys [208184 2013-07-20] (AVG Technologies CZ, s.r.o.)
R0 AVGIDSHX; C:\Windows\System32\DRIVERS\avgidshx.sys [60216 2013-07-20] (AVG Technologies CZ, s.r.o.)
R1 AVGIDSShim; C:\Windows\System32\DRIVERS\avgidsshimx.sys [22328 2013-09-10] (AVG Technologies CZ, s.r.o.)
R1 AvgLdx86; C:\Windows\System32\DRIVERS\avgldx86.sys [171320 2013-07-20] (AVG Technologies CZ, s.r.o.)
R0 Avglogx; C:\Windows\System32\DRIVERS\avglogx.sys [246072 2013-07-20] (AVG Technologies CZ, s.r.o.)
R0 AvgMfx86; C:\Windows\System32\DRIVERS\avgmfx86.sys [96568 2013-07-01] (AVG Technologies CZ, s.r.o.)
R1 AvgTdiX; C:\Windows\System32\DRIVERS\avgtdix.sys [182072 2013-03-21] (AVG Technologies CZ, s.r.o.)
S3 BTATH_A2DP; C:\Windows\System32\drivers\btath_a2dp.sys [282112 2009-10-27] (Atheros)
R3 BTATH_BUS; C:\Windows\System32\DRIVERS\btath_bus.sys [20480 2009-10-20] (Atheros)
S3 BTATH_HCRP; C:\Windows\System32\DRIVERS\btath_hcrp.sys [204288 2009-10-27] (Atheros)
S3 BTATH_RCP; C:\Windows\System32\DRIVERS\btath_rcp.sys [117760 2009-10-21] (Atheros)
S3 BtFilter; C:\Windows\System32\DRIVERS\btfilter.sys [49152 2009-10-22] (Atheros)
R0 CLFS; C:\Windows\System32\CLFS.sys [245736 2009-04-10] (Microsoft Corporation)
S3 MREMP50; C:\PROGRA~1\COMMON~1\Motive\MREMP50.SYS [21248 2010-04-30] (Printing Communications Assoc., Inc. (PCAUSA))
S3 MRESP50; C:\PROGRA~1\COMMON~1\Motive\MRESP50.SYS [20096 2010-04-30] (Printing Communications Assoc., Inc. (PCAUSA))
R2 {55662437-DA8C-40c0-AADA-2C816A897A49}; C:\Program Files\Hewlett-Packard\Media\DVD\000.fcl [59376 2008-09-26] (Cyberlink Corp.)
S3 IpInIp; system32\DRIVERS\ipinip.sys [x]
S3 MREMPR5; \??\C:\PROGRA~1\COMMON~1\Motive\MREMPR5.SYS [x]
S3 MRENDIS5; \??\C:\PROGRA~1\COMMON~1\Motive\MRENDIS5.SYS [x]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [x]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [x]
 
==================== NetSvcs (Whitelisted) ===================
 
 
==================== One Month Created Files and Folders ========
 
2013-09-16 10:53 - 2013-09-16 09:38 - 01084083 _____ (Farbar) C:\Users\melanie\Desktop\FRST (2).exe
2013-09-16 10:52 - 2013-09-16 10:52 - 00000000 ____D C:\FRST
2013-09-16 10:50 - 2013-09-16 10:50 - 00000714 _____ C:\Windows\setupact.log
2013-09-10 13:43 - 2013-09-11 14:38 - 00017920 _____ C:\Users\melanie\Documents\spanish benefits.wps
2013-09-10 01:34 - 2013-09-10 01:34 - 00022328 _____ (AVG Technologies CZ, s.r.o.) C:\Windows\system32\Drivers\avgidsshimx.sys
2013-09-06 15:26 - 2013-09-06 15:26 - 00000632 __RSH C:\Users\melanie\ntuser.pol
2013-09-06 13:48 - 2013-09-06 13:48 - 00000672 _____ C:\Users\melanie\Documents\setting.txt
2013-09-06 09:18 - 2013-09-06 09:18 - 00000000 ____D C:\Users\Default\AppData\Roaming\TuneUp Software
2013-09-06 09:18 - 2013-09-06 09:18 - 00000000 ____D C:\Users\Default User\AppData\Roaming\TuneUp Software
2013-09-05 21:47 - 2013-09-05 21:47 - 00000000 ____D C:\Users\melanie\AppData\Roaming\AVG2013
2013-09-05 21:44 - 2013-09-12 13:40 - 00000842 _____ C:\Users\Public\Desktop\AVG 2013.lnk
2013-09-05 21:44 - 2013-09-05 21:44 - 00000000 ____D C:\Users\melanie\AppData\Roaming\TuneUp Software
2013-09-05 21:42 - 2013-09-05 21:45 - 00000000 ____D C:\ProgramData\AVG2013
2013-09-05 21:42 - 2013-09-05 21:42 - 00000000 ___HD C:\$AVG
2013-09-05 21:39 - 2013-09-16 09:15 - 00000000 ____D C:\ProgramData\MFAData
2013-09-05 21:39 - 2013-09-05 22:54 - 00000000 ____D C:\Users\melanie\AppData\Local\Avg2013
2013-09-05 21:39 - 2013-09-05 21:39 - 00000000 ____D C:\Users\melanie\AppData\Local\MFAData
2013-08-19 20:21 - 2013-08-19 20:21 - 00001843 _____ C:\Users\Public\Desktop\Foxit Reader.lnk
2013-08-19 20:21 - 2013-06-09 21:59 - 00216064 _____ C:\Windows\system32\gcapi_dll.dll
2013-08-17 23:15 - 2013-08-17 23:15 - 00000000 ____D C:\Users\melanie\AppData\Roaming\Oracle
2013-08-17 23:13 - 2013-08-17 23:13 - 00094632 _____ (Oracle Corporation) C:\Windows\system32\WindowsAccessBridge.dll
2013-08-17 23:13 - 2013-08-17 23:13 - 00000000 ____D C:\Program Files\Common Files\Java
2013-08-17 23:13 - 2013-08-17 23:12 - 00867240 _____ (Oracle Corporation) C:\Windows\system32\npDeployJava1.dll
2013-08-17 23:13 - 2013-08-17 23:12 - 00263592 _____ (Oracle Corporation) C:\Windows\system32\javaws.exe
2013-08-17 23:13 - 2013-08-17 23:12 - 00175016 _____ (Oracle Corporation) C:\Windows\system32\javaw.exe
2013-08-17 23:13 - 2013-08-17 23:12 - 00175016 _____ (Oracle Corporation) C:\Windows\system32\java.exe
2013-08-17 23:11 - 2013-08-17 23:11 - 00000000 ____D C:\ProgramData\McAfee
 
==================== One Month Modified Files and Folders =======
 
2013-09-16 10:54 - 2006-11-02 05:47 - 00003216 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
2013-09-16 10:54 - 2006-11-02 05:47 - 00003216 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
2013-09-16 10:52 - 2013-09-16 10:52 - 00000000 ____D C:\FRST
2013-09-16 10:51 - 2006-11-02 03:33 - 00703214 _____ C:\Windows\system32\PerfStringBackup.INI
2013-09-16 10:50 - 2013-09-16 10:50 - 00000714 _____ C:\Windows\setupact.log
2013-09-16 10:05 - 2012-09-17 19:29 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-09-16 10:02 - 2011-09-07 09:49 - 00000888 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-09-16 09:38 - 2013-09-16 10:53 - 01084083 _____ (Farbar) C:\Users\melanie\Desktop\FRST (2).exe
2013-09-16 09:15 - 2013-09-05 21:39 - 00000000 ____D C:\ProgramData\MFAData
2013-09-15 21:02 - 2011-09-07 09:49 - 00000884 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-09-15 07:57 - 2011-07-12 06:39 - 00000052 _____ C:\Windows\system32\DOErrors.log
2013-09-13 19:02 - 2012-09-17 19:29 - 00692616 _____ (Adobe Systems Incorporated) C:\Windows\system32\FlashPlayerApp.exe
2013-09-13 19:02 - 2011-09-07 09:48 - 00071048 _____ (Adobe Systems Incorporated) C:\Windows\system32\FlashPlayerCPLApp.cpl
2013-09-12 13:40 - 2013-09-05 21:44 - 00000842 _____ C:\Users\Public\Desktop\AVG 2013.lnk
2013-09-11 14:38 - 2013-09-10 13:43 - 00017920 _____ C:\Users\melanie\Documents\spanish benefits.wps
2013-09-11 14:38 - 2011-12-05 10:36 - 00000628 _____ C:\Users\melanie\AppData\Roaming\wklnhst.dat
2013-09-10 12:12 - 2011-12-06 07:58 - 00000000 ____D C:\Users\melanie\AppData\Local\CrashDumps
2013-09-10 11:28 - 2006-11-02 06:01 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2013-09-10 01:34 - 2013-09-10 01:34 - 00022328 _____ (AVG Technologies CZ, s.r.o.) C:\Windows\system32\Drivers\avgidsshimx.sys
2013-09-06 15:26 - 2013-09-06 15:26 - 00000632 __RSH C:\Users\melanie\ntuser.pol
2013-09-06 15:26 - 2009-05-04 11:46 - 00000000 ____D C:\Users\melanie
2013-09-06 15:26 - 2006-11-02 04:18 - 00000000 ___HD C:\Windows\system32\GroupPolicy
2013-09-06 13:48 - 2013-09-06 13:48 - 00000672 _____ C:\Users\melanie\Documents\setting.txt
2013-09-06 12:38 - 2009-05-04 11:53 - 00076216 _____ C:\Users\melanie\AppData\Local\GDIPFONTCACHEV1.DAT
2013-09-06 12:35 - 2006-11-02 05:47 - 00313936 _____ C:\Windows\system32\FNTCACHE.DAT
2013-09-06 11:04 - 2011-10-03 20:00 - 00000012 _____ C:\Windows\bthservsdp.dat
2013-09-06 11:04 - 2006-11-02 06:01 - 00032562 _____ C:\Windows\Tasks\SCHEDLGU.TXT
2013-09-06 09:18 - 2013-09-06 09:18 - 00000000 ____D C:\Users\Default\AppData\Roaming\TuneUp Software
2013-09-06 09:18 - 2013-09-06 09:18 - 00000000 ____D C:\Users\Default User\AppData\Roaming\TuneUp Software
2013-09-05 23:38 - 2011-09-07 09:50 - 00001971 _____ C:\Users\Public\Desktop\Google Chrome.lnk
2013-09-05 22:54 - 2013-09-05 21:39 - 00000000 ____D C:\Users\melanie\AppData\Local\Avg2013
2013-09-05 22:47 - 2013-01-17 20:00 - 00000000 ____D C:\Windows\Minidump
2013-09-05 22:40 - 2008-10-21 09:35 - 00000000 ____D C:\ProgramData\WildTangent
2013-09-05 22:40 - 2008-10-21 09:35 - 00000000 ____D C:\Program Files\HP Games
2013-09-05 21:47 - 2013-09-05 21:47 - 00000000 ____D C:\Users\melanie\AppData\Roaming\AVG2013
2013-09-05 21:45 - 2013-09-05 21:42 - 00000000 ____D C:\ProgramData\AVG2013
2013-09-05 21:44 - 2013-09-05 21:44 - 00000000 ____D C:\Users\melanie\AppData\Roaming\TuneUp Software
2013-09-05 21:42 - 2013-09-05 21:42 - 00000000 ___HD C:\$AVG
2013-09-05 21:40 - 2009-05-04 13:42 - 00000000 ____D C:\Program Files\AVG
2013-09-05 21:39 - 2013-09-05 21:39 - 00000000 ____D C:\Users\melanie\AppData\Local\MFAData
2013-09-05 11:36 - 2008-10-21 10:10 - 00000000 ____D C:\Program Files\Common Files\Adobe
2013-09-04 15:47 - 2008-10-21 10:10 - 00000000 ____D C:\ProgramData\Adobe
2013-08-19 20:21 - 2013-08-19 20:21 - 00001843 _____ C:\Users\Public\Desktop\Foxit Reader.lnk
2013-08-17 23:15 - 2013-08-17 23:15 - 00000000 ____D C:\Users\melanie\AppData\Roaming\Oracle
2013-08-17 23:13 - 2013-08-17 23:13 - 00094632 _____ (Oracle Corporation) C:\Windows\system32\WindowsAccessBridge.dll
2013-08-17 23:13 - 2013-08-17 23:13 - 00000000 ____D C:\Program Files\Common Files\Java
2013-08-17 23:12 - 2013-08-17 23:13 - 00867240 _____ (Oracle Corporation) C:\Windows\system32\npDeployJava1.dll
2013-08-17 23:12 - 2013-08-17 23:13 - 00263592 _____ (Oracle Corporation) C:\Windows\system32\javaws.exe
2013-08-17 23:12 - 2013-08-17 23:13 - 00175016 _____ (Oracle Corporation) C:\Windows\system32\javaw.exe
2013-08-17 23:12 - 2013-08-17 23:13 - 00175016 _____ (Oracle Corporation) C:\Windows\system32\java.exe
2013-08-17 23:12 - 2011-05-08 10:54 - 00789416 _____ (Oracle Corporation) C:\Windows\system32\deployJava1.dll
2013-08-17 23:12 - 2008-10-21 10:24 - 00000000 ____D C:\Program Files\Java
2013-08-17 23:11 - 2013-08-17 23:11 - 00000000 ____D C:\ProgramData\McAfee
 
ZeroAccess:
C:\$Recycle.Bin\S-1-5-21-9721541-522051740-3185477671-1000\$ff24043d55f85ce9a20a8337d9b4b888
 
ZeroAccess:
C:\$Recycle.Bin\S-1-5-18\$ff24043d55f85ce9a20a8337d9b4b888
 
ZeroAccess:
C:\Windows\assembly\GAC\Desktop.ini
 
Some content of TEMP:
====================
C:\Users\melanie\AppData\Local\Temp\oi_{66E9AA01-F644-40DD-955F-0AC2707088A7}.exe
 
 
==================== Bamital & volsnap Check =================
 
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
C:\Program Files\Windows Defender\mpsvc.dll => ATTENTION: ZeroAccess. Use DeleteJunctionsIndirectory: C:\Program Files\Windows Defender
 
 
LastRegBack: 2013-09-10 11:46
 
==================== End Of Log ============================

Additional scan result of Farbar Recovery Scan Tool (x86) Version: 16-09-2013
Ran by melanie at 2013-09-16 10:55:07
Running from C:\Users\melanie\Desktop
Boot Mode: Normal
==========================================================
 
 
==================== Installed Programs =======================
 
 Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 7.1.8)
7500_7600_7700_Help1 (Version: 1.00.0000)
Acrobat.com (Version: 1.7.186)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 1.5.1.8210)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.174)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Shockwave Player (Version: 11.0)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
att.net Internet Mail
att.net Toolbar
AVG 2013 (Version: 13.0.3222)
AVG 2013 (Version: 13.0.3408)
AVG 2013 (Version: 2013.0.3408)
Bluetooth Suite (Version: 6.4.2.1)
bpd_scan_Carrier (Version: 3.00.0000)
BPDSoftware (Version: 140.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
Broadcom 802.11 Wireless LAN Adapter (Version: 5.10.38.14)
BufferChm (Version: 140.0.213.000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CrossLoop 2.44 (Version: 2.44)
CyberLink DVD Suite (Version: 6.0.2126)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 140.0.213.000)
DIRECTV Player (Version: 8.0)
DocProc (Version: 140.0.100.000)
ESU for Microsoft Vista (Version: 1.0.0)
eSupportQFolder (Version: 1.00.0000)
Fax (Version: 140.0.213.000)
Foxit Creator (Version: 3,0,2,0506)
Foxit Reader (Version: 6.0.6.722)
Google Chrome (Version: 29.0.1547.66)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
Google Update Helper (Version: 1.3.21.153)
GPBaseService2 (Version: 140.0.212.000)
Hewlett-Packard Active Check for Health Check (Version: 1.1.15.2)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.64.0)
HP Active Support Library (Version: 3.1.6.1)
HP Customer Experience Enhancements (Version: 5.7.0.2664)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Doc Viewer (Version: 1.03.0001)
HP Help and Support (Version: 2.1.0.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP MediaSmart DVD (Version: 2.0.2126)
HP MediaSmart Music/Photo/Video (Version: 2.0.2125)
HP MediaSmart SmartMenu (Version: 2.0.8)
HP MediaSmart TV (Version: 2.0.0924)
HP MediaSmart Webcam (Version: 2.0.0926)
HP OfficeJet L7300/L7500/7600/7700 (Version: 14.0)
HP Quick Launch Buttons 6.40 H2 (Version: 6.40 H2)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Total Care Advisor (Version: 2.4.4941.2798)
HP Update (Version: 5.003.001.001)
HP User Guides 0125 (Version: 1.00.0000)
HP Wireless Assistant (Version: 3.00 K2)
HPNetworkAssistant (Version: 1.1.70)
HPProductAssistant (Version: 140.0.213.000)
HPSSupply (Version: 140.0.212.000)
HPTCSSetup (Version: 1.1.1955.2793)
IDT Audio (Version: 1.0.6087.0)
Inbox Toolbar (Version: 1.0.0.135)
Intel® Graphics Media Accelerator Driver
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
JMicron JMB38X Flash Media Controller (Version: 1.00.17.07)
Juno Preloader (Version: 1.0.0)
L7600 (Version: 140.0.000.000)
LabelPrint (Version: 2.5.0919)
MarketResearch (Version: 140.0.214.000)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Live Search Toolbar (Version: 3.0.541.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
MotoConnect (Version: 1.1.25)
Motorola Driver Installation 4.6.0 (Version: 4.6.0)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MPM (Version: 1.00.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee Reveal (Version: 7.0.35.6951)
My HP Games (Version: 1.0.0.62)
Network (Version: 140.0.215.000)
Norton Internet Security (Version: 16.0.0.125)
OCR Software by I.R.I.S. 14.0 (Version: 14.0)
Power2Go (Version: 6.0.2119)
PowerDirector (Version: 7.0.2119)
ProductContext (Version: 140.0.000.000)
ProtectSmart Hard Drive Protection (Version: 3.10 A7)
QuickTime (Version: 7.73.80.64)
Realtek 8169 8168 8101E 8102E Ethernet Driver (Version: 1.00.0000)
Salts & Solubility
Scan (Version: 140.0.167.000)
Shop for HP Supplies (Version: 14.0)
Slingbox - Watch Your TV Anywhere (Version: 1.0.0)
SlingPlayer (Version: 1.04.0206)
SmartWebPrinting (Version: 140.0.213.000)
SolutionCenter (Version: 140.0.214.000)
Status (Version: 140.0.256.000)
Toolbox (Version: 140.0.428.000)
Touch Pad Driver
TrayApp (Version: 140.0.213.000)
UnloadSupport (Version: 1.00.0000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Ventrilo Client (Version: 3.0.5)
WebReg (Version: 140.0.213.017)
Windows Driver Package - ENE (enecir) HIDClass  (04/29/2008 2.5.0.0) (Version: 04/29/2008 2.5.0.0)
Yahoo! Software Update
 
==================== Restore Points  =========================
 
31-08-2013 07:23:33 Scheduled Checkpoint
01-09-2013 17:10:07 Scheduled Checkpoint
03-09-2013 15:36:17 Scheduled Checkpoint
04-09-2013 22:44:02 Scheduled Checkpoint
06-09-2013 04:39:58 Installed AVG 2013
06-09-2013 04:41:20 Installed AVG 2013
06-09-2013 21:28:33 Scheduled Checkpoint
08-09-2013 03:41:49 Scheduled Checkpoint
08-09-2013 18:40:53 Scheduled Checkpoint
09-09-2013 17:57:00 Scheduled Checkpoint
11-09-2013 00:16:55 Scheduled Checkpoint
11-09-2013 16:15:44 Scheduled Checkpoint
12-09-2013 20:59:16 Scheduled Checkpoint
14-09-2013 02:02:51 Scheduled Checkpoint
14-09-2013 16:13:02 Scheduled Checkpoint
15-09-2013 14:55:58 Scheduled Checkpoint
16-09-2013 16:36:55 Scheduled Checkpoint
 
==================== Hosts content: ==========================
 
2006-11-02 03:23 - 2006-09-18 14:41 - 00000761 ____A C:\Windows\system32\Drivers\etc\hosts
127.0.0.1       localhost
::1             localhost
 
==================== Scheduled Tasks (whitelisted) =============
 
Task: {0932BC22-94AE-4E47-9517-AFEA152D806E} - System32\Tasks\HP Health Check => c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe [2008-06-16] (Hewlett-Packard)
Task: {1CC81347-6204-4B83-900C-01E02F50F067} - System32\Tasks\Microsoft\Windows\MobilePC\TMM
Task: {320124A7-D70F-41DE-A9D1-D5E8E19D5D91} - System32\Tasks\Microsoft\Windows\NetworkAccessProtection\NAPStatus UI
Task: {37729BB1-849D-4A80-9AD1-6AAF81DB4A86} - System32\Tasks\Microsoft\Windows Defender\MP Scheduled Scan => c:\program files\windows defender\MpCmdRun.exe [2008-01-20] ()
Task: {3BCDF251-CA5C-4045-A1FC-8FCEF9FBDC93} - System32\Tasks\Microsoft\Windows\Shell\CrawlStartPages
Task: {44980BEE-7809-44A9-AC24-D6E578A3B7DF} - System32\Tasks\Microsoft\Windows\RAC\RACAgent => C:\Windows\system32\RacAgent.exe [2008-01-20] (Microsoft Corporation)
Task: {4E9421AE-3D62-408F-8BE2-6F01DCBDC836} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2013-09-13] (Adobe Systems Incorporated)
Task: {7B8E3697-CAED-45A8-B2F8-BCA8A3BA036E} - System32\Tasks\Microsoft\Windows\Tcpip\WSHReset => C:\Windows\system32\schtasks.exe [2008-01-20] (Microsoft Corporation)
Task: {7C2BC4CE-3B62-4D5F-ACF5-D02D0EE29D00} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {9B0654F5-5AAE-465B-86D3-8E19A9E9896D} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files\Google\Update\GoogleUpdate.exe [2011-09-07] (Google Inc.)
Task: {A61555D3-7840-45C1-A5A9-0D49851DE37A} - System32\Tasks\Microsoft\Windows\Customer Experience Improvement Program\OptinNotification => C:\Windows\System32\wsqmcons.exe [2008-01-20] (Microsoft Corporation)
Task: {AA5E267B-F33B-4E61-B932-F83E111D28A0} - System32\Tasks\HPCeeScheduleFormelanie => C:\Program Files\hewlett-packard\sdp\ceement\HPCEE.exe [2008-05-19] (Hewlett-Packard)
Task: {BE3A2063-3792-46EE-95A2-0B8726582308} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files\Google\Update\GoogleUpdate.exe [2011-09-07] (Google Inc.)
Task: {E5150B95-F9B4-4D5D-95A2-7EC1ACBA95F8} - System32\Tasks\Microsoft\Windows\Wireless\GatherWirelessInfo => C:\Windows\system32\gatherWirelessInfo.vbs [2008-01-20] ()
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\HPCeeScheduleFormelanie.job => C:\Program Files\hewlett-packard\sdp\ceement\HPCEE.exe
 
==================== Loaded Modules (whitelisted) =============
 
2009-10-28 01:12 - 2009-10-28 01:12 - 00061440 _____ () C:\Program Files\ASUS Bluetooth Suite\AthCopyHook.dll
2008-09-02 05:54 - 2010-08-25 18:59 - 00085504 _____ (Intel Corporation) C:\Windows\system32\igfxrENU.lrc
2008-01-19 09:53 - 2008-01-19 09:53 - 00100546 _____ (Alps Electric Co., Ltd.) C:\Windows\system32\VXDIF.DLL
2008-09-25 19:42 - 2008-09-25 19:42 - 00881960 ____N () C:\Program Files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMediaLibrary.dll
2008-10-21 10:19 - 2008-06-29 16:10 - 00028672 _____ () C:\Program Files\Cyberlink\Shared files\RichVideops.dll
2008-09-23 12:12 - 2008-09-23 12:12 - 00020784 _____ (TODO: <Company name>) C:\Program Files\Hewlett-Packard\HP MediaSmart\ShareVol32.dll
2009-01-21 14:41 - 2008-09-11 04:49 - 02875392 _____ (IDT, Inc.) C:\Program Files\IDT\WDM\STLang.dll
2009-01-21 14:41 - 2008-09-11 04:50 - 00427008 _____ (IDT, Inc.) C:\Windows\system32\stapi32.dll
2009-10-28 01:13 - 2009-10-28 01:13 - 00073728 _____ () C:\Program Files\ASUS Bluetooth Suite\Handsfree.dll
2009-10-28 01:10 - 2009-10-28 01:10 - 00069632 _____ () C:\Program Files\ASUS Bluetooth Suite\RfcommLib.dll
2009-10-28 01:12 - 2009-10-28 01:12 - 00049152 _____ () C:\Program Files\ASUS Bluetooth Suite\BTBIP.DLL
2009-10-28 01:13 - 2009-10-28 01:13 - 00053248 _____ () C:\Program Files\ASUS Bluetooth Suite\Sync.dll
2009-10-28 01:11 - 2009-10-28 01:11 - 00061440 _____ () C:\Program Files\ASUS Bluetooth Suite\GOEP_SINGLE.DLL
2009-10-28 01:12 - 2009-10-28 01:12 - 00823296 _____ (TODO: <Company name>) C:\Program Files\ASUS Bluetooth Suite\OutLookLib.dll
2009-10-28 01:13 - 2009-10-28 01:13 - 00040960 _____ () C:\Program Files\ASUS Bluetooth Suite\BPP.DLL
2009-10-28 01:11 - 2009-10-28 01:11 - 00065536 _____ () C:\Program Files\ASUS Bluetooth Suite\GOEP_bpp.DLL
2006-11-02 05:35 - 2006-11-02 05:35 - 00116736 _____ (Microsoft Corporation) C:\Windows\eHome\ehProxy.dll
2008-09-24 19:07 - 2008-09-24 19:07 - 00066856 ____N () C:\Program Files\Hewlett-Packard\Media\TV\Kernel\Common\MCEMediaStatus.dll
2010-08-06 12:13 - 2010-08-06 12:13 - 00034816 _____ (Hewlett-Packard) C:\Windows\system32\hpzipr12.dll
2012-10-15 15:38 - 2012-10-15 15:38 - 00273824 _____ () C:\Users\melanie\AppData\Local\DIRECTV Player\ndsLogStore.dll
2012-10-15 15:37 - 2012-10-15 15:37 - 02203048 _____ () C:\Users\melanie\AppData\Local\DIRECTV Player\DrmSingleton.dll
2012-10-15 15:37 - 2012-10-15 15:37 - 07123880 _____ () C:\Users\melanie\AppData\Local\DIRECTV Player\gsttspplugin.dll
2012-10-15 15:38 - 2012-10-15 15:38 - 00688560 _____ () C:\Users\melanie\AppData\Local\DIRECTV Player\libgstreamer-0.10.dll
2012-10-15 15:37 - 2012-10-15 15:37 - 01020328 _____ (The GLib developer community) C:\Users\melanie\AppData\Local\DIRECTV Player\libglib-2.0-0.dll
2012-10-15 15:38 - 2012-10-15 15:38 - 00276912 _____ (The GLib developer community) C:\Users\melanie\AppData\Local\DIRECTV Player\libgobject-2.0-0.dll
2012-10-15 15:38 - 2012-10-15 15:38 - 00029104 _____ (The GLib developer community) C:\Users\melanie\AppData\Local\DIRECTV Player\libgthread-2.0-0.dll
2012-10-15 15:37 - 2012-10-15 15:37 - 00023984 _____ (The GLib developer community) C:\Users\melanie\AppData\Local\DIRECTV Player\libgmodule-2.0-0.dll
2012-10-15 15:38 - 2012-10-15 15:38 - 01402784 _____ () C:\Users\melanie\AppData\Local\DIRECTV Player\libxml2-2.dll
2012-10-15 15:38 - 2012-10-15 15:38 - 00965536 _____ (Free Software Foundation) C:\Users\melanie\AppData\Local\DIRECTV Player\libiconv-2.dll
2012-10-15 15:39 - 2012-10-15 15:39 - 00091536 _____ () C:\Users\melanie\AppData\Local\DIRECTV Player\z.dll
 
==================== Alternate Data Streams (whitelisted) ==========
 
 
==================== Faulty Device Manager Devices =============
 
Name: Photosmart 7510 series
Description: Photosmart 7510 series
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
==================== Event log errors: =========================
 
Application errors:
==================
Error: (09/10/2013 00:11:44 PM) (Source: Application Error) (User: )
Description: Faulting application TVAgent.exe, version 2.0.1.924, time stamp 0x48da0ed1, faulting module MSVCR71.dll, version 7.10.3052.4, time stamp 0x3e561eac, exception code 0xc0000005, fault offset 0x00010428,
process id 0x134, application start time 0xTVAgent.exe0.
 
Error: (09/10/2013 11:29:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/10/2013 11:10:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/10/2013 11:10:12 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (09/06/2013 03:30:29 PM) (Source: MsiInstaller) (User: melanie-PC)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2013 -- Error 27054. CA_Error27054: SetupAction(0xC0070642): Installation failed.
 
Error: (09/06/2013 00:37:59 PM) (Source: Application Error) (User: )
Description: Faulting application TVAgent.exe, version 2.0.1.924, time stamp 0x48da0ed1, faulting module MSVCR71.dll, version 7.10.3052.4, time stamp 0x3e561eac, exception code 0xc0000005, fault offset 0x00010428,
process id 0xf9c, application start time 0xTVAgent.exe0.
 
Error: (09/06/2013 00:36:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/05/2013 09:30:12 PM) (Source: Application Error) (User: )
Description: Faulting application TVAgent.exe, version 2.0.1.924, time stamp 0x48da0ed1, faulting module MSVCR71.dll, version 7.10.3052.4, time stamp 0x3e561eac, exception code 0xc0000005, fault offset 0x00010428,
process id 0x848, application start time 0xTVAgent.exe0.
 
Error: (09/05/2013 09:25:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/05/2013 11:45:38 AM) (Source: Application Error) (User: )
Description: Faulting application TVAgent.exe, version 2.0.1.924, time stamp 0x48da0ed1, faulting module MSVCR71.dll, version 7.10.3052.4, time stamp 0x3e561eac, exception code 0xc0000005, fault offset 0x00010428,
process id 0x10b0, application start time 0xTVAgent.exe0.
 
 
System errors:
=============
Error: (09/10/2013 05:14:51 PM) (Source: Service Control Manager) (User: )
Description: 30000Netman
 
Error: (09/10/2013 11:33:00 AM) (Source: PlugPlayManager) (User: )
Description: The device 'JMB38X xD Host Controller' (PCI\VEN_197B&DEV_2384&SUBSYS_30F7103C&REV_00\4&37ba8cc&0&04E4) disappeared from the system without first being prepared for removal.
 
Error: (09/10/2013 11:33:00 AM) (Source: PlugPlayManager) (User: )
Description: The device 'JMB38X MS Host Controller' (PCI\VEN_197B&DEV_2383&SUBSYS_30F7103C&REV_00\4&37ba8cc&0&03E4) disappeared from the system without first being prepared for removal.
 
Error: (09/10/2013 11:32:59 AM) (Source: PlugPlayManager) (User: )
Description: The device 'JMB38X SD Host Controller' (PCI\VEN_197B&DEV_2381&SUBSYS_30F7103C&REV_00\4&37ba8cc&0&02E4) disappeared from the system without first being prepared for removal.
 
Error: (09/10/2013 11:32:59 AM) (Source: PlugPlayManager) (User: )
Description: The device 'JMB38X SD/MMC Host Controller' (PCI\VEN_197B&DEV_2382&SUBSYS_30F7103C&REV_00\4&37ba8cc&0&00E4) disappeared from the system without first being prepared for removal.
 
Error: (09/10/2013 11:29:47 AM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE
 
Error: (09/10/2013 11:29:47 AM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBFE
 
Error: (09/10/2013 11:29:47 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058
 
Error: (09/10/2013 11:29:47 AM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060
 
Error: (09/10/2013 11:29:47 AM) (Source: Service Control Manager) (User: )
Description: HP Service%%1053
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2013-09-16 10:54:44.254
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-16 10:54:44.005
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-16 10:54:43.759
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-16 10:54:43.489
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-16 10:54:43.025
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-16 10:54:42.781
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-16 10:54:42.532
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-16 10:54:42.269
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-12 13:39:46.977
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\AVG\AVG2013\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-12 13:39:46.693
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\AVG\AVG2013\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
 
 
==================== Memory info =========================== 
 
Percentage of memory in use: 54%
Total physical RAM: 2011.21 MB
Available physical RAM: 908.09 MB
Total Pagefile: 4263.68 MB
Available Pagefile: 2773.08 MB
Total Virtual: 2047.88 MB
Available Virtual: 1927.65 MB
 
==================== Drives ================================
 
Drive c: () (Fixed) (Total:220.26 GB) (Free:136.43 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
Drive d: (RECOVERY) (Fixed) (Total:12.62 GB) (Free:1.98 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive f: () (Removable) (Total:3.73 GB) (Free:3.73 GB) FAT32
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (Size: 233 GB) (Disk ID: FDD67891)
Partition 1: (Active) - (Size=220 GB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=13 GB) - (Type=07 NTFS)
 
========================================================
Disk: 1 (MBR Code: Windows XP) (Size: 4 GB) (Disk ID: C3072E18)
Partition 1: (Not Active) - (Size=4 GB) - (Type=0C)
 
==================== End Of Log ============================

 

Attached Files



#10 nasdaq

nasdaq

  • Malware Response Team
  • 20,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:59 AM

Posted 17 September 2013 - 07:07 AM


You have a bad ZeroAccess infection.

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.

start
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] C:\$Recycle.Bin\S-1-5-18\$ff24043d55f85ce9a20a8337d9b4b888\n. ATTENTION! ====> ZeroAccess?
HKCU\...409d6c4515e9\InprocServer32: [Default-shell32] C:\$Recycle.Bin\S-1-5-21-9721541-522051740-3185477671-1000\$ff24043d55f85ce9a20a8337d9b4b888\n. ATTENTION! ====> ZeroAccess?
end
Save the files as fixlist.txt on the Destop.
Run FRST and click Fix only once and wait
The tool will create a log (Fixlog.txt) please post it to your reply.
===

Before you submit this log please run these tools.
Download them from the good computer if not connection to the infected computer.

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
  • ===

    Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.

    1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
    2: DDS.pif
    3: DDS.COM

    Double click on the DDS icon, allow it to run.
    A small box will open, with an explanation about the tool. No input is needed, the scan is running.
    Notepad will open with the results.
    Follow the instructions that pop up for posting the results.[/list]Please note: You may have to disable any script protection running if the scan fails to run.

    dds_scr.gif

    Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.


    Please post the logs and let me know what problem persists.


#11 Trinity1

Trinity1
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Posted 17 September 2013 - 01:23 PM

Hello follows are the logs you instructed me to post all 3.  I hope this helps.  Thank you 
 
Ran by melanie at 2013-09-17 10:59:38 Run:1
Running from C:\Users\melanie\Desktop
Boot Mode: Normal
 
==============================================
 
Content of fixlist:
*****************
start
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] C:\$Recycle.Bin\S-1-5-18\$ff24043d55f85ce9a20a8337d9b4b888\n.
ATTENTION! ====> ZeroAccess?
HKCU\...409d6c4515e9\InprocServer32: [Default-shell32] C:\$Recycle.Bin\S-1-5-21-9721541-522051740-3185477671-1000\$ff24043d55f85ce9a20a8337d9b4b888\n. ATTENTION! ====> ZeroAccess?
end
*****************
 
HKLM\Software\Classes\CLSID\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InprocServer32\\Default => Value was restored successfully.
HKCU\Software\Classes\CLSID\{fbeb8a05-beee-4442-804e-409d6c4515e9} => Key deleted successfully.
 
==== End of Fixlog ====

 

RogueKiller V8.6.11 [Sep 11 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows Vista (6.0.6002 Service Pack 2) 32 bits version
Started in : Normal mode
User : melanie [Admin rights]
Mode : Remove -- Date : 09/17/2013 11:06:55
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 2 ¤¤¤
[SUSP PATH] PCShowServerPMWrapper.exe -- C:\Users\melanie\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe [7] -> KILLED [TermProc]
[SUSP PATH] NDSPCShowServer.exe -- C:\Users\melanie\AppData\Local\DIRECTV Player\NDSPCShowServer.exe [7] -> KILLED [TermThr]
 
¤¤¤ Registry Entries : 4 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : PCShowServer ("C:\Users\melanie\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe" [7]) -> DELETED
[RUN][SUSP PATH] HKUS\S-1-5-21-9721541-522051740-3185477671-1000\[...]\Run : PCShowServer ("C:\Users\melanie\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe" [7]) -> [0x2] The system cannot find the file specified. 
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
 
¤¤¤ Scheduled tasks : 0 ¤¤¤
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][File] Desktop.ini : C:\Windows\assembly\GAC\Desktop.ini [-] --> DELETED
[ZeroAccess][Junction] en-US : C:\Program Files\Windows Defender\en-US >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MpAsDesc.dll : C:\Program Files\Windows Defender\MpAsDesc.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MpClient.dll : C:\Program Files\Windows Defender\MpClient.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MpCmdRun.exe : C:\Program Files\Windows Defender\MpCmdRun.exe >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MpEvMsg.dll : C:\Program Files\Windows Defender\MpEvMsg.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MpOAV.dll : C:\Program Files\Windows Defender\MpOAV.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MpRtMon.dll : C:\Program Files\Windows Defender\MpRtMon.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MpRtPlug.dll : C:\Program Files\Windows Defender\MpRtPlug.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MpSigDwn.dll : C:\Program Files\Windows Defender\MpSigDwn.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MpSoftEx.dll : C:\Program Files\Windows Defender\MpSoftEx.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MpSvc.dll : C:\Program Files\Windows Defender\MpSvc.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MSASCui.exe : C:\Program Files\Windows Defender\MSASCui.exe >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MsMpCom.dll : C:\Program Files\Windows Defender\MsMpCom.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MsMpLics.dll : C:\Program Files\Windows Defender\MsMpLics.dll >> \systemroot\system32\config [-] --> Junction DELETED
[ZeroAccess][Junction] MsMpRes.dll : C:\Program Files\Windows Defender\MsMpRes.dll >> \systemroot\system32\config [-] --> Junction DELETED
 
¤¤¤ Driver : [LOADED] ¤¤¤
[Address] IRP[IRP_MJ_CREATE] : C:\Windows\system32\drivers\iastorv.sys -> HOOKED ([Address] C:\Windows\system32\drivers\ataport.SYS @ 0x826F2140)
[Address] IRP[IRP_MJ_CLOSE] : C:\Windows\system32\drivers\iastorv.sys -> HOOKED ([Address] C:\Windows\system32\drivers\ataport.SYS @ 0x826F2140)
[Address] IRP[IRP_MJ_DEVICE_CONTROL] : C:\Windows\system32\drivers\iastorv.sys -> HOOKED ([Address] C:\Windows\system32\drivers\ataport.SYS @ 0x826E0A5A)
[Address] IRP[IRP_MJ_INTERNAL_DEVICE_CONTROL] : C:\Windows\system32\drivers\iastorv.sys -> HOOKED ([Address] C:\Windows\system32\drivers\ataport.SYS @ 0x826E0A2C)
[Address] IRP[IRP_MJ_POWER] : C:\Windows\system32\drivers\iastorv.sys -> HOOKED ([Address] C:\Windows\system32\drivers\ataport.SYS @ 0x826E0A88)
[Address] IRP[IRP_MJ_SYSTEM_CONTROL] : C:\Windows\system32\drivers\iastorv.sys -> HOOKED ([Address] C:\Windows\system32\drivers\ataport.SYS @ 0x826EDB70)
[Address] IRP[IRP_MJ_PNP] : C:\Windows\system32\drivers\iastorv.sys -> HOOKED ([Address] C:\Windows\system32\drivers\ataport.SYS @ 0x826EDB3C)
 
¤¤¤ External Hives: ¤¤¤
 
¤¤¤ Infection : ZeroAccess ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
127.0.0.1       localhost
::1             localhost
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: Hitachi HTS543225L9A300 ATA Device +++++
--- User ---

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 9.0.8112.16448  BrowserJavaVersion: 10.25.2
Run by melanie at 11:11:38 on 2013-09-17
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.2011.1025 [GMT -7:00]
.
AV: AVG Anti-Virus Free *Enabled/Updated* {0C939084-9E57-CBDB-EA61-0B0C7F62AF82}
SP: AVG Anti-Virus Free *Enabled/Updated* {B7F27160-B86D-C455-D0D1-307E04E5E53F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_e7ea6efc\STacSV.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_e7ea6efc\aestsrv.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe
C:\Program Files\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
C:\Program Files\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\taskeng.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe
C:\Program Files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe
C:\Program Files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\ASUS Bluetooth Suite\BtvStack.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\PROGRA~1\MICROS~2\wkcalrem.exe
C:\Program Files\AVG\AVG2013\avgidsagent.exe
C:\Program Files\AVG\AVG2013\avgwdsvc.exe
C:\Program Files\AVG\AVG2013\avgnsx.exe
C:\Program Files\AVG\AVG2013\avgemcx.exe
C:\Program Files\AVG\AVG2013\avgrsx.exe
C:\Program Files\AVG\AVG2013\avgcsrvx.exe
C:\Program Files\AVG\AVG2013\avgui.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k WindowsMobile
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://mysearch.avg.com/?cid={AC268415-1CCC-4D2C-82D2-26E641ADFAFB}&mid=fbe4f0dd24d24f67abba6ea2e654b660-8c19f86a7f236e12e3d360599806c396bb99b897&lang=en&ds=AVG&pr=fr&d=&v=&pid=safeguard&sg=0&sap=hp
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - c:\program files\avg\avg8\avgssie.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
BHO: Inbox Toolbar: {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - c:\program files\inbox toolbar\Inbox.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: &Inbox Toolbar: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - c:\program files\inbox toolbar\Inbox.dll
TB: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
TB: att.net Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: &Inbox Toolbar: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - c:\program files\inbox toolbar\Inbox.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [DVDAgent] "c:\program files\hewlett-packard\media\dvd\DVDAgent.exe"
mRun: [TSMAgent] "c:\program files\hewlett-packard\touchsmart\media\TSMAgent.exe"
mRun: [CLMLServer for HP TouchSmart] "c:\program files\hewlett-packard\touchsmart\media\kernel\clml\CLMLSvc.exe"
mRun: [TVAgent] "c:\program files\hewlett-packard\media\tv\TVAgent.exe"
mRun: [UCam_Menu] "c:\program files\hewlett-packard\media\webcam\muitransfer\muistartmenu.exe" "c:\program files\hewlett-packard\media\webcam" update "software\hewlett-packard\media\Webcam"
mRun: [SmartMenu] c:\program files\hewlett-packard\hp mediasmart\SmartMenu.exe
mRun: [UpdateLBPShortCut] "c:\program files\cyberlink\labelprint\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\labelprint" updatewithcreateonce "software\cyberlink\labelprint\2.5"
mRun: [UpdatePSTShortCut] "c:\program files\cyberlink\dvd suite\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\dvd suite" updatewithcreateonce "software\cyberlink\PowerStarter"
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"
mRun: [UpdatePDIRShortCut] "c:\program files\cyberlink\powerdirector\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\7.0"
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SysTrayApp] c:\program files\idt\wdm\sttray.exe
mRun: [Windows Mobile-based device management] c:\windows\windowsmobile\wmdSync.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [AtherosBtStack] c:\program files\asus bluetooth suite\BtvStack.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
StartupFolder: c:\users\melanie\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
LSP: mswsock.dll
Trusted Zone: $talisma_url$
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {E0FEE963-BB53-4215-81AD-B28C77384644} - hxxps://pattcw.att.motive.com/wizlet/DSLActivation/static/installer/ATTInternetInstaller.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{675B2D06-9F3C-4C5B-AC74-5AE0EDEA839D} : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{6B7F91A7-A64D-4FF2-A124-36D287779BED} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{ACE9FB3A-DF39-4D57-AEC8-F997761E7E01} : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{AD94D3F6-3C40-447A-BF9E-94A3F2B6FC9A} : DHCPNameServer = 192.168.1.254
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - c:\program files\inbox toolbar\Inbox.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: igfxcui - igfxdev.dll
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\29.0.1547.66\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\melanie\appdata\roaming\mozilla\firefox\profiles\1c91a1zo.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\users\melanie\appdata\roaming\mozilla\firefox\profiles\1c91a1zo.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}\components\XPATLCOM.dll
FF - component: c:\users\melanie\appdata\roaming\mozilla\firefox\profiles\1c91a1zo.default\extensions\[email protected]\components\plugins.dll
FF - plugin: c:\program files\common files\motive\npMotive.dll
FF - plugin: c:\program files\foxit software\foxit reader\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_6_602_171.dll
FF - ExtSQL: !HIDDEN! 2009-09-02 03:00; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - ExtSQL: !HIDDEN! 2011-09-14 14:21; [email protected]; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-7-20 60216]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-7-20 246072]
R0 AvgMfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2013-7-1 96568]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-7-20 208184]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-9-10 22328]
R1 AvgLdx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2013-7-20 171320]
R1 AvgTdiX;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2013-3-21 182072]
R2 {55662437-DA8C-40c0-AADA-2C816A897A49};{55662437-DA8C-40c0-AADA-2C816A897A49};c:\program files\hewlett-packard\media\dvd\000.fcl [2008-9-26 59376]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_e7ea6efc\AEstSrv.exe [2009-1-21 77824]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2013-7-4 4939312]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2013-7-23 283136]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 MotoConnect Service;MotoConnect Service;c:\program files\motorola\motoconnectservice\MotoConnectService.exe [2011-6-5 91456]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2008-10-21 365952]
R2 TVCapSvc;TV Background Capture Service (TVBCS);c:\program files\hewlett-packard\media\tv\kernel\tv\TVCapSvc.exe [2008-9-24 296320]
R2 TVSched;TV Task Scheduler (TVTS);c:\program files\hewlett-packard\media\tv\kernel\tv\TVSched.exe [2008-9-24 116096]
R3 BTATH_BUS;Atheros Bluetooth Bus;c:\windows\system32\drivers\btath_bus.sys [2009-10-20 20480]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-10-21 193840]
R3 enecir;ENE CIR Receiver;c:\windows\system32\drivers\enecir.sys [2008-4-28 54784]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-7-15 112128]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 hpsrv;HP Service;c:\windows\system32\hpservice.exe [2008-3-18 19456]
S3 AthBTPort;Atheros Virtual Bluetooth Class;c:\windows\system32\drivers\btath_flt.sys [2009-10-21 33280]
S3 AthDfu;Atheros Valkyrie USB BootROM;c:\windows\system32\drivers\AthDfu.sys [2009-7-25 38272]
S3 BTATH_A2DP;Bluetooth A2DP Audio Driver;c:\windows\system32\drivers\btath_a2dp.sys [2009-10-27 282112]
S3 BTATH_HCRP;Bluetooth HCRP Server driver;c:\windows\system32\drivers\btath_hcrp.sys [2009-10-27 204288]
S3 BTATH_RCP;Bluetooth AVRCP Device;c:\windows\system32\drivers\btath_rcp.sys [2009-10-21 117760]
S3 BtFilter;BtFilter;c:\windows\system32\drivers\btfilter.sys [2009-10-22 49152]
S3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2008-7-21 100184]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2013-09-16 17:52:27 -------- d-----w- C:\FRST
2013-09-10 08:34:48 22328 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys
2013-09-06 04:47:09 -------- d-----w- c:\users\melanie\appdata\roaming\AVG2013
2013-09-06 04:44:44 -------- d-----w- c:\users\melanie\appdata\roaming\TuneUp Software
2013-09-06 04:42:39 -------- d--h--w- C:\$AVG
2013-09-06 04:42:39 -------- d-----w- c:\programdata\AVG2013
2013-09-06 04:39:31 -------- d--h--w- c:\programdata\Common Files
2013-09-06 04:39:31 -------- d-----w- c:\users\melanie\appdata\local\MFAData
2013-09-06 04:39:31 -------- d-----w- c:\users\melanie\appdata\local\Avg2013
2013-09-06 04:39:31 -------- d-----w- c:\programdata\MFAData
2013-08-20 03:21:21 216064 ----a-w- c:\windows\system32\gcapi_dll.dll
.
==================== Find3M  ====================
.
2013-09-14 02:02:40 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-09-14 02:02:40 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-08-18 06:13:02 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-08-18 06:12:56 867240 ----a-w- c:\windows\system32\npDeployJava1.dll
2013-08-18 06:12:54 789416 ----a-w- c:\windows\system32\deployJava1.dll
2013-07-20 08:51:00 246072 ----a-w- c:\windows\system32\drivers\avglogx.sys
2013-07-20 08:50:56 60216 ----a-w- c:\windows\system32\drivers\avgidshx.sys
2013-07-20 08:50:56 208184 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2013-07-20 08:50:50 171320 ----a-w- c:\windows\system32\drivers\avgldx86.sys
.
============= FINISH: 11:12:11.81 ===============


#12 nasdaq

nasdaq

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Posted 17 September 2013 - 01:44 PM

You did well.

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.

Let me know what problem persists.



#13 Trinity1

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Posted 17 September 2013 - 01:47 PM

I am able to download now,  yes! thanks to your help.  Do you have any idea how I got that infection?  Do you have any recommendations on anti-virus or preventative care so I can protect my computer from future viruses, infections or malware?



#14 nasdaq

nasdaq

  • Malware Response Team
  • 20,815 posts
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Posted 18 September 2013 - 07:35 AM

Do you have any idea how I got that infection? Do you have any recommendations on anti-virus or preventative care so I can protect my computer from future viruses, infections or malware?


I you got infected I do not know.

The preventative care will come with my closing speech.

I would like to see the ComboFix log.

Also to continue the cleaning I suggest you execute these programs.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.

#15 Trinity1

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Posted 18 September 2013 - 12:49 PM

Here is the combo fix log.  I'm working on running the adw cleaner and junkware removal, and will post the logs as soon as I'm finished
 
ComboFix 13-09-17.01 - melanie 09/18/2013  10:13:50.1.2 - x86
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.2011.490 [GMT -7:00]
Running from: c:\users\melanie\Downloads\ComboFix.exe
AV: AVG Anti-Virus Free *Disabled/Updated* {0C939084-9E57-CBDB-EA61-0B0C7F62AF82}
AV: AVG Internet Security 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: AVG Anti-Virus Free *Disabled/Updated* {B7F27160-B86D-C455-D0D1-307E04E5E53F}
SP: AVG Internet Security 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\program files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe
c:\program files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe
c:\program files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe
c:\program files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe
c:\program files\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe
c:\users\melanie\Documents\~WRL2459.tmp
.
.
(((((((((((((((((((((((((   Files Created from 2013-08-18 to 2013-09-18  )))))))))))))))))))))))))))))))
.
.
2013-09-18 17:22 . 2013-09-18 17:22 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-09-18 10:12 . 2012-07-26 02:46 9728 ----a-w- c:\windows\system32\Wdfres.dll
2013-09-18 10:12 . 2012-07-26 03:20 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2013-09-18 10:12 . 2012-07-26 03:20 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2013-09-18 10:12 . 2012-07-26 02:33 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2013-09-18 10:12 . 2012-07-26 02:32 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2013-09-18 10:12 . 2009-07-14 12:12 16896 ----a-w- c:\windows\system32\winusb.dll
2013-09-18 10:12 . 2012-07-26 03:39 526952 ----a-w- c:\windows\system32\drivers\Wdf01000.sys
2013-09-18 10:12 . 2012-07-26 03:39 47720 ----a-w- c:\windows\system32\drivers\WdfLdr.sys
2013-09-18 10:12 . 2012-07-26 03:21 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2013-09-18 10:12 . 2012-07-26 03:20 613888 ----a-w- c:\windows\system32\WUDFx.dll
2013-09-18 10:12 . 2012-07-26 03:20 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2013-09-18 10:07 . 2013-09-18 10:10 -------- d-----w- c:\windows\system32\MRT
2013-09-18 10:02 . 2012-12-16 13:12 34304 ----a-w- c:\windows\system32\atmlib.dll
2013-09-18 10:02 . 2012-12-16 10:50 293376 ----a-w- c:\windows\system32\atmfd.dll
2013-09-18 07:18 . 2013-06-15 13:22 15872 ----a-w- c:\windows\system32\icaapi.dll
2013-09-18 07:18 . 2013-06-15 11:23 24064 ----a-w- c:\windows\system32\drivers\tssecsrv.sys
2013-09-18 07:18 . 2012-09-25 16:19 75776 ----a-w- c:\windows\system32\synceng.dll
2013-09-18 07:18 . 2013-07-05 04:53 905664 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-09-18 07:18 . 2013-07-17 19:41 2048 ----a-w- c:\windows\system32\tzres.dll
2013-09-18 07:18 . 2012-11-02 10:18 376320 ----a-w- c:\windows\system32\dpnet.dll
2013-09-18 07:18 . 2012-11-02 08:26 23040 ----a-w- c:\windows\system32\dpnsvr.exe
2013-09-18 07:18 . 2013-07-10 09:47 783360 ----a-w- c:\windows\system32\rpcrt4.dll
2013-09-18 07:18 . 2012-08-21 11:47 224640 ----a-w- c:\windows\system32\drivers\volsnap.sys
2013-09-18 07:18 . 2013-04-15 14:20 638328 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2013-09-18 07:18 . 2013-04-13 10:56 37376 ----a-w- c:\windows\system32\cdd.dll
2013-09-18 07:16 . 2013-06-01 04:06 505344 ----a-w- c:\windows\system32\qedit.dll
2013-09-18 07:16 . 2013-03-08 03:52 2067968 ----a-w- c:\windows\system32\mstscax.dll
2013-09-18 07:16 . 2013-03-08 03:53 376320 ----a-w- c:\windows\system32\winsrv.dll
2013-09-18 07:16 . 2013-08-08 01:45 2049536 ----a-w- c:\windows\system32\win32k.sys
2013-09-18 07:16 . 2013-04-17 12:30 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2013-09-18 07:16 . 2013-02-12 01:57 15872 ----a-w- c:\windows\system32\drivers\usb8023x.sys
2013-09-18 07:16 . 2013-02-12 01:57 15872 ----a-w- c:\windows\system32\drivers\usb8023.sys
2013-09-18 07:16 . 2013-04-09 03:51 936960 ----a-w- c:\program files\Common Files\Microsoft Shared\ink\journal.dll
2013-09-18 07:16 . 2013-04-09 03:52 1218048 ----a-w- c:\program files\Windows Journal\NBDoc.DLL
2013-09-18 07:16 . 2013-04-09 03:51 983552 ----a-w- c:\program files\Windows Journal\JNTFiltr.dll
2013-09-18 07:16 . 2013-04-09 03:51 964608 ----a-w- c:\program files\Windows Journal\JNWDRV.dll
2013-09-18 07:08 . 2013-09-16 07:50 7328304 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{EDAC2D26-6E3F-4A6F-AA40-B27102718F0C}\mpengine.dll
2013-09-18 07:06 . 2013-07-08 04:20 172544 ----a-w- c:\windows\system32\wintrust.dll
2013-09-18 07:06 . 2013-07-08 04:16 98304 ----a-w- c:\windows\system32\cryptnet.dll
2013-09-18 07:06 . 2013-07-08 04:16 133120 ----a-w- c:\windows\system32\cryptsvc.dll
2013-09-18 07:06 . 2013-07-08 04:16 992768 ----a-w- c:\windows\system32\crypt32.dll
2013-09-16 17:52 . 2013-09-16 17:52 -------- d-----w- C:\FRST
2013-09-10 08:34 . 2013-09-10 08:34 22328 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys
2013-09-06 16:18 . 2013-09-06 16:18 -------- d-----w- c:\users\Default\AppData\Roaming\TuneUp Software
2013-09-06 04:47 . 2013-09-06 04:47 -------- d-----w- c:\users\melanie\AppData\Roaming\AVG2013
2013-09-06 04:44 . 2013-09-06 04:44 -------- d-----w- c:\users\melanie\AppData\Roaming\TuneUp Software
2013-09-06 04:42 . 2013-09-06 04:45 -------- d-----w- c:\programdata\AVG2013
2013-09-06 04:42 . 2013-09-06 04:42 -------- d-----w- C:\$AVG
2013-09-06 04:39 . 2013-09-18 17:01 -------- d-----w- c:\programdata\MFAData
2013-09-06 04:39 . 2013-09-06 05:54 -------- d-----w- c:\users\melanie\AppData\Local\Avg2013
2013-09-06 04:39 . 2013-09-06 04:39 -------- d--h--w- c:\programdata\Common Files
2013-09-06 04:39 . 2013-09-06 04:39 -------- d-----w- c:\users\melanie\AppData\Local\MFAData
2013-08-20 03:21 . 2013-06-10 04:59 216064 ----a-w- c:\windows\system32\gcapi_dll.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-09-14 02:02 . 2012-09-18 02:29 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-09-14 02:02 . 2011-09-07 16:48 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-08-18 06:13 . 2013-08-18 06:13 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-08-18 06:12 . 2013-08-18 06:13 867240 ----a-w- c:\windows\system32\npDeployJava1.dll
2013-08-18 06:12 . 2011-05-08 17:54 789416 ----a-w- c:\windows\system32\deployJava1.dll
2013-08-07 11:22 . 2009-10-03 00:42 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-07-20 08:51 . 2013-07-20 08:51 246072 ----a-w- c:\windows\system32\drivers\avglogx.sys
2013-07-20 08:50 . 2013-07-20 08:50 60216 ----a-w- c:\windows\system32\drivers\avgidshx.sys
2013-07-20 08:50 . 2013-07-20 08:50 208184 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2013-07-20 08:50 . 2013-07-20 08:50 171320 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2013-07-01 08:45 . 2013-07-01 08:45 96568 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2012-12-20 04:22 . 2012-12-20 04:22 97208 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\Apoint2K\Apoint.exe" [2008-01-21 217088]
"DVDAgent"="c:\program files\Hewlett-Packard\Media\DVD\DVDAgent.exe" [2008-09-26 1148200]
"TSMAgent"="c:\program files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe" [2008-09-26 1152296]
"CLMLServer for HP TouchSmart"="c:\program files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe" [2008-09-26 189736]
"TVAgent"="c:\program files\Hewlett-Packard\Media\TV\TVAgent.exe" [2008-09-25 206120]
"SmartMenu"="c:\program files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe" [2008-09-23 912688]
"QlbCtrl.exe"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2008-08-01 202032]
"HP Health Check Scheduler"="c:\program files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe" [2008-06-16 75008]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2008-04-15 488752]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-08-26 136216]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-08-26 171032]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-08-26 170520]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2008-09-11 446556]
"Windows Mobile-based device management"="c:\windows\WindowsMobile\wmdSync.exe" [2008-01-21 215552]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"AtherosBtStack"="c:\program files\ASUS Bluetooth Suite\BtvStack.exe" [2009-10-28 307200]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-10-12 59280]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-10-25 421888]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
"AVG_UI"="c:\program files\AVG\AVG2013\avgui.exe" [2013-08-15 4411440]
.
c:\users\melanie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE /tsr [2009-2-26 97680]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2010-5-28 276328]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_e7ea6efc\aestsrv.exe [2008-06-27 77824]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ   Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ   hpqcxs08 hpqddsvc
LocalServiceAndNoImpersonation REG_MULTI_SZ   FontCache
WindowsMobile REG_MULTI_SZ   wcescomm rapimgr
LocalServiceRestricted REG_MULTI_SZ   WcesComm RapiMgr
HPService REG_MULTI_SZ   HPSLPSVC
bthsvcs REG_MULTI_SZ   BthServ
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-09-06 05:03 1177552 ----a-w- c:\program files\Google\Chrome\Application\29.0.1547.66\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-09-18 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-09-18 02:02]
.
2013-09-18 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-07 16:49]
.
2013-09-18 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-07 16:49]
.
2009-09-28 c:\windows\Tasks\HPCeeScheduleFormelanie.job
- c:\program files\hewlett-packard\sdp\ceement\HPCEE.exe [2008-10-21 18:34]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://mysearch.avg.com/?cid={AC268415-1CCC-4D2C-82D2-26E641ADFAFB}&mid=fbe4f0dd24d24f67abba6ea2e654b660-8c19f86a7f236e12e3d360599806c396bb99b897&lang=en&ds=AVG&pr=fr&d=&v=&pid=safeguard&sg=0&sap=hp
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
Trusted Zone: $talisma_url$
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\melanie\AppData\Roaming\Mozilla\Firefox\Profiles\1c91a1zo.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - ExtSQL: !HIDDEN! 2009-09-02 03:00; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - ExtSQL: !HIDDEN! 2011-09-14 14:21; [email protected]; c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
.
- - - - ORPHANS REMOVED - - - -
.
HKLM-Run-UCam_Menu - c:\program files\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe
HKLM-Run-UpdateLBPShortCut - c:\program files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe
HKLM-Run-UpdatePSTShortCut - c:\program files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe
HKLM-Run-UpdateP2GoShortCut - c:\program files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe
HKLM-Run-UpdatePDIRShortCut - c:\program files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe
SafeBoot-WudfPf
SafeBoot-WudfRd
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-09-18 10:27
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...  
.
scanning hidden autostart entries ... 
.
scanning hidden files ...  
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\{55662437-DA8C-40c0-AADA-2C816A897A49}]
"ImagePath"="\??\c:\program files\Hewlett-Packard\Media\DVD\000.fcl"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(4480)
c:\program files\ASUS Bluetooth Suite\AthCopyHook.dll
.
------------------------ Other Running Processes ------------------------
.
c:\progra~1\AVG\AVG2013\avgrsx.exe
c:\program files\AVG\AVG2013\avgcsrvx.exe
c:\windows\System32\DriverStore\FileRepository\stwrt.inf_e7ea6efc\STacSV.exe
c:\windows\system32\WLANExt.exe
c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\program files\AVG\AVG2013\avgidsagent.exe
c:\program files\AVG\AVG2013\avgwdsvc.exe
c:\program files\Common Files\Motive\McciCMService.exe
c:\program files\Motorola\MotoConnectService\MotoConnectService.exe
c:\program files\SMINST\BLService.exe
c:\program files\CyberLink\Shared files\RichVideo.exe
c:\program files\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
c:\program files\AVG\AVG2013\avgnsx.exe
c:\program files\AVG\AVG2013\avgemcx.exe
c:\program files\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe
c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\windows\system32\igfxsrvc.exe
c:\windows\ehome\ehmsas.exe
c:\program files\Hewlett-Packard\Shared\hpqwmiex.exe
c:\program files\HP\Digital Imaging\bin\hpqSTE08.exe
c:\program files\HP\Digital Imaging\bin\hpqbam08.exe
c:\program files\HP\Digital Imaging\bin\hpqgpc01.exe
c:\program files\Apoint2K\ApMsgFwd.exe
c:\program files\Apoint2K\Apntex.exe
c:\program files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
c:\program files\Hewlett-Packard\Shared\HpqToaster.exe
c:\program files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
c:\program files\Hewlett-Packard\HP Health Check\hphc_service.exe
c:\program files\Motorola\MotoConnectService\MotoConnect.exe
c:\windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
c:\windows\servicing\TrustedInstaller.exe
.
**************************************************************************
.
Completion time: 2013-09-18  10:34:11 - machine was rebooted
ComboFix-quarantined-files.txt  2013-09-18 17:34
.
Pre-Run: 147,599,417,344 bytes free
Post-Run: 148,434,214,912 bytes free
.
- - End Of File - - 3F537B039AFFA9D72775BB5FC0702BF3
5C86ADEC17B739C437E145E3B3FC2E6D





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