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Please help. BSOD NTOSKRNL.exe+75b80


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#1 coasterkid

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Posted 29 August 2013 - 12:23 PM

Hi All 

 

Please could you possibly help me with the following. I have uploaded mini dump files and memtest (passed) results to the following link 

 

https://app.box.com/s/z7lw2l9f76nmzqem7yqu

 

MSINFO32 here

 

https://app.box.com/s/fj8bbo369ckpwn9q27xg

 

I have tried for several hours looking online and I'm at a dead end. This site seemed useful so thought I'd give it a go... any help would be greatly appreciated

 

Thanks in advance 

 

Jonny 

 

 



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#2 Anshad Edavana

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Posted 29 August 2013 - 02:22 PM

:welcome: to the Bleeping Computer forum.

 

 

There are various stop codes can be seen from the dumps which are generally caused by memory issues. However in more than one dump, Nvidia display driver can be seen in the raw call stack. So let us address the possible driver issues first. Please follow the below steps.

 

:step1: Clean install Nvidia driver.

 

Latest version of Nvidia driver is known to be buggy, especially on 7 series card. Your current version is a beta one.Please uninstall it and use a WHQL version for testing.

 

1. Uninstall the graphics card driver completely from Control Panel --> Programs first. While uninstalling, remove the components like Nvidia update, 3D vision , Physx etc first and graphics driver at last.

 

2. Now download and install the below version.

 

    http://www.nvidia.com/object/win8-win7-winvista-64bit-320.18-whql-driver.html

 

 

    While installing. choose custom and unselect everything except display driver and Physx.

 

    cleaninstallnvidia.jpg 

 

 

:step2: Uninstall AVG.

 

AVG may cause BSOD issues in some systems. Please uninstall it completely and use free Microsoft Security Essentials as the main antivirus.

 

http://www.microsoft.com/en-in/download/details.aspx?id=5201

 

:step3: Uninstall Daemon tools.

 

Kernel mode drivers used by this program is famous for erratic behavior on Windows 7.  Uninstall it as a test until the issue is resolved.

 

 

Report how the system works in next reply.



#3 coasterkid

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Posted 02 September 2013 - 12:52 PM

Hi Anshad

 

I followed all of the steps listed above and it seems to have solved my issue. Not had BSOD for several days :) 

 

Really appreciate your help, I was going crazy. If you have paypal account pls PM me your details, I would like to send a thank you for you taking time out

 

Ta 



#4 Anshad Edavana

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Posted 02 September 2013 - 01:25 PM

Hi

 

A simple thanks is more than enough for me. I am glad that the issue is resolved and really hopes it won't bother you again  :thumbup2:   



#5 coasterkid

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Posted 16 November 2013 - 04:42 AM

Hi

 

A simple thanks is more than enough for me. I am glad that the issue is resolved and really hopes it won't bother you again  :thumbup2:   

 

Hi Anshad

 

I have updated to windows 8 then to windows 8.1 but I am plagued with BSOD errors (again) lol 

 

Is there any chance you could help. I have attached the msinfo details and dmp files. 

The most recent crash I was running utorrent, not sure if that is the culprit 

 

any advice would be greatly appreciated 

 

MSINFO

 

https://app.box.com/s/286fa3mo8ubog63uqarn

 

DMP FILES 

 

https://app.box.com/s/lz58p6njowg5ddwlkuvj

 

Best regards 

 

Jonathan






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