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Endless Redirecting when trying to connect to msn.com


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17 replies to this topic

#1 REIDS

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Posted 21 August 2013 - 08:10 PM

My company laptop was running XP and the hard drive started going bad, so they replaced my hard drive and installed windows 7 on my computer. Ever since I have had windows 7 as my operating system I can't connect to zone.msn.com/. I have this website saved in my favorites, however, when I try to search for this website and click on the zone.msn.com home it still keeps looping/redirecting me endlessly (never completely loading up this page). I am using Internet Explorer 10, and have also listed this website under my "Trusted Sites", within the Internet options.

 

I have had a few other websites (maybe 2 or 3) that I couldn't connect to, until I listed them as trusted sites, but other than that I haven't had any issues connecting to any other websites. Can someone please give me some ideas to try?



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#2 chrisd87

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Posted 22 August 2013 - 02:14 PM

It sounds like your hosts file may have some bad listings in it causing this redirect to happen. Can you please check your hosts file for me?
 
To do this simply go to start-computer-"your os drive letter usually c:\"-windows-system32-drivers-etc-hosts. Right click the file and choose open. If it asks you what program to use to open the file with, simply choose notepad. Once it opens check your file for any invalid entries on the bottom. If you haven't put any entries in yourself then the default should be  #    127.0.0.1       localhost. If you have any listings other than that, then please remove them, and save the file and close it out. Then try zone.msn.com again and see what happens.

Also games.msn.com and zone.msn.com are the same thing. Have you tried using games.msn.com instead of zone.msn.com? You said company laptop, could it be possible that they are blocking zone.msn.com, causing it to not load? Are you trying to run the website from your company, have you tried to open the website from your house? If so, was it successful, or did it give the same errors?


Edited by chrisd87, 22 August 2013 - 02:23 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#3 REIDS

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Posted 22 August 2013 - 02:42 PM

I opened the file and the following was listed in the row below the default one specified above.

 

# ::1             localhost

 

I tried to change this, but I do not have permission to modify this file, so I have to wait until tomorrow when our office IT guy comes in.

 

I have tried to connect to both of the msn addresses, both at home and in the office on this computer. Both website addresses and physical locations provide the same redirecting. I will update you tomorrow, when I update the file by removing the above line (unless you reply that this is not needed, before tomorrow).



#4 chrisd87

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Posted 22 August 2013 - 02:50 PM

The above line is fine. I should of mentioned that in my post. Any line with a # in front is commented out and won't be used. As soon as you take the # out from in front is when it will be used for a redirect. So when you are at work, I assume you are connected to your domain, and when you are at home your not connected to the domain? Also have you tried to turn off the Windows firewall to see if that is causing an issue? If you're not allowed to change the hosts file, more than likely you won't be able to change the firewall settings either, but it's worth a shot.

 

Also if you don't mind can you please produce a log for us to look at by going here ? Run that program on the computer giving problems, and post the log in your reply. Also have you tried to reset IE to its default settings? Tools-Internet Options-Advanced- Reset. Since it's just 1 url giving you problems, I wouldn't assume it was a redirect virus.


Edited by chrisd87, 22 August 2013 - 03:01 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#5 REIDS

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Posted 22 August 2013 - 03:38 PM

So, I was able to turn the windows firewall off and try to connect. Still same results.
 
Below is the verbiage from the txt file from the application you asked me to run. I am currently at my office and connected to our company router by "wired" connection. I won't be able to give the make and model of the router until tomorrow if you still need it. We are using a cable connection for internet.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by rstadel (administrator) on 22-08-2013 at 13:39:15
Running from "C:\Users\rstadel\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\119L3VAW"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection (Connected)
Intel® WiFi Link 5100 AGN = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DELLLTP04
   Primary Dns Suffix  . . . . . . . : agigc.pri
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : agigc.pri

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 00-22-FB-98-7C-DF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-22-FB-98-7C-DE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : agigc.pri
   Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
   Physical Address. . . . . . . . . : 00-23-AE-3A-5D-2F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::3d7c:6311:a1aa:2acc%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.113(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, August 22, 2013 9:29:23 AM
   Lease Expires . . . . . . . . . . : Saturday, September 21, 2013 9:29:23 AM
   Default Gateway . . . . . . . . . : 192.168.0.254
   DHCP Server . . . . . . . . . . . : 192.168.0.3
   DHCPv6 IAID . . . . . . . . . . . : 234890158
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-DD-53-10-00-23-AE-3A-5D-2F
   DNS Servers . . . . . . . . . . . : 192.168.0.3
                                       66.75.160.15
                                       66.75.160.16
   Primary WINS Server . . . . . . . : 192.168.0.3
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.agigc.pri:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : agigc.pri
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B4A5B226-9050-4BDA-8D16-D2D546EA50A4}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  main.agigc.pri
Address:  192.168.0.3

Name:    google.com
Addresses:  2607:f8b0:4007:801::1006
   74.125.239.9
   74.125.239.14
   74.125.239.0
   74.125.239.1
   74.125.239.2
   74.125.239.3
   74.125.239.4
   74.125.239.5
   74.125.239.6
   74.125.239.7
   74.125.239.8

Pinging google.com [74.125.239.14] with 32 bytes of data:
Reply from 74.125.239.14: bytes=32 time=12ms TTL=54
Reply from 74.125.239.14: bytes=32 time=12ms TTL=54

Ping statistics for 74.125.239.14:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 12ms, Average = 12ms
Server:  main.agigc.pri
Address:  192.168.0.3

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=88ms TTL=47
Reply from 206.190.36.45: bytes=32 time=88ms TTL=47

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 88ms, Maximum = 88ms, Average = 88ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...00 22 fb 98 7c df ......Microsoft Virtual WiFi Miniport Adapter
 11...00 22 fb 98 7c de ......Intel® WiFi Link 5100 AGN
 10...00 23 ae 3a 5d 2f ......Broadcom NetXtreme 57xx Gigabit Controller
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 30...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.0.254    192.168.0.113     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link     192.168.0.113    266
    192.168.0.113  255.255.255.255         On-link     192.168.0.113    266
    192.168.0.255  255.255.255.255         On-link     192.168.0.113    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.0.113    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.0.113    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 10    266 fe80::/64                On-link
 10    266 fe80::3d7c:6311:a1aa:2acc/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 Z:\Windows\System32\NLAapi.dll [File Not found] ()
x64-Catalog5 02 Z:\Windows\System32\napinsp.dll [File Not found] ()
x64-Catalog5 03 Z:\Windows\System32\pnrpnsp.dll [File Not found] ()
x64-Catalog5 04 Z:\Windows\System32\pnrpnsp.dll [File Not found] ()
x64-Catalog5 05 Z:\Windows\System32\mswsock.dll [File Not found] ()
x64-Catalog5 06 Z:\Windows\System32\winrnr.dll [File Not found] ()
x64-Catalog9 01 Z:\Windows\System32\mswsock.dll [File Not found] ()
x64-Catalog9 02 Z:\Windows\System32\mswsock.dll [File Not found] ()
x64-Catalog9 03 Z:\Windows\System32\mswsock.dll [File Not found] ()
x64-Catalog9 04 Z:\Windows\System32\mswsock.dll [File Not found] ()
x64-Catalog9 05 Z:\Windows\System32\mswsock.dll [File Not found] ()
x64-Catalog9 06 Z:\Windows\System32\mswsock.dll [File Not found] ()
x64-Catalog9 07 Z:\Windows\System32\mswsock.dll [File Not found] ()
x64-Catalog9 08 Z:\Windows\System32\mswsock.dll [File Not found] ()
x64-Catalog9 09 Z:\Windows\System32\mswsock.dll [File Not found] ()
x64-Catalog9 10 Z:\Windows\System32\mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/20/2013 10:35:04 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program bidmail.exe because of this error.

Program: bidmail.exe
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
 - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
 - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C000020C
Disk type: 0

Error: (08/20/2013 10:35:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: bidmail.exe, version: 5.2.0.0, time stamp: 0x42a65fd3
Faulting module name: bidmail.exe, version: 5.2.0.0, time stamp: 0x42a65fd3
Exception code: 0xc0000006
Fault offset: 0x00003028
Faulting process id: 0x92c
Faulting application start time: 0xbidmail.exe0
Faulting application path: bidmail.exe1
Faulting module path: bidmail.exe2
Report Id: bidmail.exe3

Error: (08/15/2013 03:11:36 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program bidmail.exe because of this error.

Program: bidmail.exe
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
 - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
 - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C000020C
Disk type: 0

Error: (08/15/2013 03:11:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: bidmail.exe, version: 5.2.0.0, time stamp: 0x42a65fd3
Faulting module name: bidmail.exe, version: 5.2.0.0, time stamp: 0x42a65fd3
Exception code: 0xc0000006
Fault offset: 0x00003028
Faulting process id: 0x1010
Faulting application start time: 0xbidmail.exe0
Faulting application path: bidmail.exe1
Faulting module path: bidmail.exe2
Report Id: bidmail.exe3

Error: (08/07/2013 11:04:09 AM) (Source: Application Hang) (User: )
Description: The program bidmail.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 11b0

Start Time: 01ce939276a75b0a

Termination Time: 16

Application Path: Y:\bidmail.exe

Report Id: bcb83ea0-ff8b-11e2-883d-0023ae3a5d2f

Error: (08/05/2013 04:22:56 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program bidmail.exe because of this error.

Program: bidmail.exe
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
 - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
 - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C000020C
Disk type: 0

Error: (08/05/2013 04:22:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: bidmail.exe, version: 5.2.0.0, time stamp: 0x42a65fd3
Faulting module name: PBVM90.dll, version: 9.0.3.8004, time stamp: 0x42a6603f
Exception code: 0xc0000006
Fault offset: 0x000a4070
Faulting process id: 0x434
Faulting application start time: 0xbidmail.exe0
Faulting application path: bidmail.exe1
Faulting module path: bidmail.exe2
Report Id: bidmail.exe3

Error: (07/19/2013 07:57:20 PM) (Source: Application Hang) (User: )
Description: The program bidmail.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 210

Start Time: 01ce84d2b64e8ee8

Termination Time: 15

Application Path: Y:\bidmail.exe

Report Id: 12b786b3-f0e8-11e2-be0c-0023ae3a5d2f

Error: (07/18/2013 04:53:08 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program bidmail.exe because of this error.

Program: bidmail.exe
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
 - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
 - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C000020C
Disk type: 0

Error: (07/18/2013 04:53:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: bidmail.exe, version: 5.2.0.0, time stamp: 0x42a65fd3
Faulting module name: bidmail.exe, version: 5.2.0.0, time stamp: 0x42a65fd3
Exception code: 0xc0000006
Fault offset: 0x00003028
Faulting process id: 0x12dc
Faulting application start time: 0xbidmail.exe0
Faulting application path: bidmail.exe1
Faulting module path: bidmail.exe2
Report Id: bidmail.exe3

System errors:
=============
Error: (08/21/2013 11:37:44 AM) (Source: Microsoft-Windows-GroupPolicy) (User: AGIGC)
Description: The processing of Group Policy failed. Windows attempted to read the file \\agigc.pri\sysvol\agigc.pri\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\gpt.ini from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and could be caused by one or more of the following:
a) Name Resolution/Network Connectivity to the current domain controller.
B) File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller).
c) The Distributed File System (DFS) client has been disabled.

Error: (08/18/2013 00:32:12 PM) (Source: TermService) (User: )
Description: The terminal server cannot register 'TERMSRV' Service Principal Name to be used for server authentication. The following error occured: The specified domain either does not exist or could not be contacted.
.

Error: (08/18/2013 00:31:00 PM) (Source: Microsoft-Windows-GroupPolicy) (User: AGIGC)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.

Error: (08/18/2013 00:30:12 PM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.

Error: (08/18/2013 00:30:10 PM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain
controller in domain AGIGC due to the following:
%%1311

This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists,
please contact your domain administrator.

 

ADDITIONAL INFO

If this computer is a domain controller for the specified domain, it
sets up the secure session to the primary domain controller emulator in the specified
domain. Otherwise, this computer sets up the secure session to any domain controller
in the specified domain.

Error: (08/16/2013 03:40:34 PM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows attempted to read the file \\agigc.pri\sysvol\agigc.pri\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\gpt.ini from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and could be caused by one or more of the following:
a) Name Resolution/Network Connectivity to the current domain controller.
B) File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller).
c) The Distributed File System (DFS) client has been disabled.

Error: (08/16/2013 03:39:34 PM) (Source: Microsoft-Windows-GroupPolicy) (User: AGIGC)
Description: The processing of Group Policy failed. Windows attempted to read the file \\agigc.pri\sysvol\agigc.pri\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\gpt.ini from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and could be caused by one or more of the following:
a) Name Resolution/Network Connectivity to the current domain controller.
B) File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller).
c) The Distributed File System (DFS) client has been disabled.

Error: (08/16/2013 08:55:09 AM) (Source: Microsoft-Windows-GroupPolicy) (User: AGIGC)
Description: The processing of Group Policy failed. Windows attempted to read the file \\agigc.pri\sysvol\agigc.pri\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\gpt.ini from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and could be caused by one or more of the following:
a) Name Resolution/Network Connectivity to the current domain controller.
B) File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller).
c) The Distributed File System (DFS) client has been disabled.

Error: (08/15/2013 02:15:15 PM) (Source: Microsoft-Windows-GroupPolicy) (User: AGIGC)
Description: The processing of Group Policy failed. Windows attempted to read the file \\agigc.pri\sysvol\agigc.pri\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\gpt.ini from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and could be caused by one or more of the following:
a) Name Resolution/Network Connectivity to the current domain controller.
B) File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller).
c) The Distributed File System (DFS) client has been disabled.

Error: (08/08/2013 01:49:54 PM) (Source: Microsoft-Windows-GroupPolicy) (User: AGIGC)
Description: The processing of Group Policy failed. Windows could not obtain the name of a domain controller. This could be caused by a name resolution failure. Verify your Domain Name System (DNS) is configured and working correctly.

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Autodesk Buzzsaw 2013.1.27.1368 (Version: 2013.1.27.1368)
Bidmail Web Client for Win32
Bidmail® Client (Version: 2.00.0000)
BlackBerry Desktop Software 7.1 (Version: 7.1.0.41)
BlackBerry Device Software Updater (Version: 7.1.0.84)
Bluebeam Revu x64 10 (Version: 10.2.3)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
FrostWire 5.5.6 (Version: 5.5.6.0)
Google Earth (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.153)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2869)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 15.8.0.0548)
Intel® PROSet/Wireless WiFi Software Driver (Version: 15.08.0000.0249)
Intel® PROSet/Wireless Software (Version: 15.8.0)
Intel® PROSet/Wireless WiFi Software (Version: 15.08.0000.0172)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Project 2007 Service Pack 3 (SP3)
Microsoft Office Project MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Project Standard 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
novaPDF7 (novaPDF 7.1 printer)
PlanSwift Professional 8.7
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
System Requirements Lab for Intel (Version: 4.5.15.0)
Trend Micro Worry-Free Business Security Agent (Version: 18.0.1267)
Trend Micro Worry-Free Business Security Agent (Version: 8.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office Project 2007 Help (KB963668)
Update for Microsoft Office Script Editor Help (KB963671)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Wondershare Video Converter Ultimate(Build 6.0.0.18) (Version: 6.0.0.18)
YouSendIt Plug-in for Outlook (Version: 2.17.0)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 4051.17 MB
Available physical RAM: 2075.77 MB
Total Pagefile: 8100.52 MB
Available Pagefile: 5957.64 MB
Total Virtual: 4095.88 MB
Available Virtual: 3951.52 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.79 GB) (Free:45.52 GB) NTFS
3 Drive g: (Data) (Network) (Total:2759.99 GB) (Free:2371.08 GB) NTFS
4 Drive i: (Data) (Network) (Total:445.41 GB) (Free:91.54 GB) NTFS

========================= Users: ========================================

User accounts for \\DELLLTP04

Administrator            Guest                    Owner                   

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

12-08-2013 17:56:22 Windows Update
13-08-2013 17:44:32 Windows Update
20-08-2013 20:07:55 Windows Update

**** End of log ****

 



#6 chrisd87

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Posted 23 August 2013 - 07:17 AM

I see that you're using Time Warner Cable dns servers. Would you mind changing those, just to see if the dns is causing redirect issues? You may do this by going to start-type network and sharing- "network and sharing center" will be on the top of the list. Choose this- Click on change adapter settings on the left- Find your local area connection *Most of the time it's the first one on the list*-Right click and go to properties-Internet Protocol Version 4-Select it and choose properties. On the bottom where it says choose automatically-change this to use the following..- type 208.67.222.222 for the preferred and 208.67.220.220 for the alternate. Let's see what this does.

 

Also you have some .dll's that are missing according to the log. This can cause issues as well, may not be redirect issues, but it wouldn't hurt to get those resolved as well. The log may say there missing but they are actually there. You would have to go look and see to verify if they are or are not there.

 

*You said you have an Office IT person, have they tried to diagnose this problem? If so what attempts have they tried?*


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#7 REIDS

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Posted 23 August 2013 - 01:41 PM

I tried the dns server change you specified above and there is no difference. I talked to my IT guy (who is kinda a half ass IT guy) and he has no idea what to try. My IT guy started playing around with the website to try and see what was going on and he was able to log onto the main page of msn games, but once I click on the "sign in" link (which redirects me to automatically log onto my Hotmail account), is when it continuously redirects. I had my original settings to save my username and password for Hotmail, so that when I click on sign in, I don't have to type anything.

 

Does any of this help? My IT guy says you sound like you have better ideas than him (he doesn't have any ideas).



#8 chrisd87

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Posted 23 August 2013 - 02:47 PM

Can you try to disable the Trend Micro Protection, and see if that helps with the redirects? Also have you reset IE to default settings, if not can you please try that and see if it helps? Also, please clear your cache/cookies and see if that helps any. To do this go to-Tools-Delete Browser History up top-Erase everything-Try to login again and check.

 

1 more thing to try is to do a disk cleanup. To do this go to: Start > All Programs > Accessories > System Tools > Disk Cleanup.... Delete all automatically ticked items and then delete all those files.

 

 

If none of these work, my next step would be to use Windows AIO program to check for viruses and also hopefully correct the issues.


Edited by chrisd87, 23 August 2013 - 03:02 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#9 REIDS

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Posted 23 August 2013 - 03:42 PM

So, I asked my IT guy about trend micro and he won't let me turn it off. Other people in the office can access this website (and login under my name through the Hotmail.com website) while trend micro is on their computer, so he doesn't want to turn it off.

 

I reset IE to default and confirmed that the hangup is with https://login.live.com (or Hotmail.com). It seems my computer is having a hard time when I login in to my Hotmail account. Once I type in my username and password to this website is when the redirecting starts. I have to reset my IE everytime that I login on Hotmail, if I want to be able to open www.hotmail.com again without it redirecting continuously.



#10 chrisd87

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Posted 23 August 2013 - 03:50 PM

Will you please do the disk cleanup, and see what the results are? Also I'm starting to wonder if you have some corrupt ssl certificates causing the issue. After doing the disk cleanup please go to start-type internet options in search box-go to the content tab and choose clear ssl state-then choose ok. See what the result is after doing both of those please.


Edited by chrisd87, 23 August 2013 - 03:54 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#11 REIDS

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Posted 23 August 2013 - 04:01 PM

Sorry for missing the disk cleanup in your last post, but I just finished that and cleared the SSL certificates. Still same issue. See the verbiage that happens when I sign into Hotmail.com

 

You have reached this page due to errors in your authentication.
You may choose among the following Zone sites to continue.

 



#12 chrisd87

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Posted 23 August 2013 - 09:11 PM

Can you make sure that your date and time are correct in your notification tray? Having the wrong date/time can cause issues as well. Please try the following steps on this page to see if it corrects your issue. Also if you open up IE and go to tools-internet options-security and try unchecking Enable Protected Mode, that has been known to cause problems as well. Also try adding the website to your trusted zones.


Edited by chrisd87, 23 August 2013 - 09:14 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#13 boopme

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Posted 23 August 2013 - 09:33 PM

Hello, would you also do these.

Please Download this file, Click Me
Right-click on winsockfix.bat and click on Run as Administrator.


If needed .. Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)
Do not change the default options on scan results.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
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#14 REIDS

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Posted 25 August 2013 - 02:15 PM

So, I have two issues. My time clock on my computer is typically, approximately 10 minutes fast. I change this all the time to the correct time, but the clock will change back to approx. 10 minutes fast on its own after a while (sometimes after a few minutes, sometimes after 30 minutes). So I changed my clock to the correct time and tried to log on. Same error happened. I unchecked the protected mode in Internet Options and it worked. I haven't tried winsockfix orTDSKiller yet. Should I still try them?

 

I always had all of the associated website listed as "trusted sites" under internet options, and that hasn't helped thus far.

 

By the way, when I made my dns server connect to the specific addresses, from a few topics towards the top of this post, one of my programs that I use at work wouldn't work, so I changed that back right after I tried it.



#15 chrisd87

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Posted 25 August 2013 - 02:39 PM

They may have your computer running from a ntp server at your work. We can't tell from here, only the IT guy would know. Also the programs may require those specific dns servers in order to work properly. I just had you change those, just to check and see. No harm done in changing them back to the way you had them. The winsock fix may help other programs work properly if you start having problems with them, but it won't affect the redirect issue. Some companies use proxy servers in order to help protect their network. Adding the website to the trusted list tells the computer that this website is safe to use and download from.

 

Boopme may still want you to run those programs, but from where I stand if the protected mode resolved your issue, then I don't see any need in running them.

 

So just to clarify things here, when you unticked the box to use protected mode, it solved the issue?


Edited by chrisd87, 25 August 2013 - 02:40 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 





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