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Ransomware Virus Can't Boot Up in Safe Mode


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#1 DavidMark

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Posted 12 August 2013 - 11:04 AM

Sony Laptop with Windows Vista has ransom ware.  Tried booting up in both safe modes and it shuts me down and logs me back into regular mode.   Software shows my IP address and a picture of me and asks me to pay some government agency. 

 

So how do I begin this process without being able to even get into safe mode?

 

Thanks



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#2 Redplauge

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Posted 12 August 2013 - 11:43 AM

Hi,

 

I have previously had an issues with this before, the way I approached it was to do an off-line scan. So hook the drive up to another computer and run the virus scans from there most virus scanners have an option to scan a particular drive.  I suggest using emsisoft emergency kit.



#3 DavidMark

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Posted 12 August 2013 - 01:34 PM

I don't have anything to connect to another computer and I would be worried about doing it especially without very specific directions of how to conduct a scan.  

 

 There is another case where a person had this sort of virus in a previous thread and the tech's had them download some software and boot it from a disk or drive.  I'd rather take that route but would require very specific directions.  



#4 DavidMark

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Posted 14 August 2013 - 06:36 AM

Am I in the right thread to get professional assistance?






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