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virus or bug deletes everything I try to open or download says it has a virus


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#1 moonbaby690

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Posted 27 June 2013 - 04:52 PM

and deletes it!!!!!!!!!!!!!!!  I am about to burst into tears and have no idea how to fix this problem!!!!!!!!  Has anyone else had this problem??????????  Thank you!!!!!!!

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 Broni

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Posted 27 June 2013 - 06:22 PM

Welcome aboard p22002758.gif

 

It looks like you're infected with Zero Access rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

NOTE 1. Use another working computer to download necessary tools and USB flash drive to transfer them to THIS computer.

NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.


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#3 moonbaby690

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Posted 27 June 2013 - 06:47 PM

Thank you so much for your reply!!!!!!!!!  I am dead in the water on this computer.  I do have an external back up drive connected to this computer.  Do you recommend that I disconnect the external back up drive from this computer before proceeding? 



#4 Broni

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Posted 27 June 2013 - 07:03 PM

No. You can keep it connected.


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#5 moonbaby690

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Posted 27 June 2013 - 09:15 PM

Sorry I am very untechie do I follow the guide on the good computer or bad one?  Will these steps help me get rid of the zero access rootkit? 

 

What do you mean by this will require elevated help??????????? ahhhhhh  Thank you.



#6 Broni

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Posted 27 June 2013 - 09:23 PM

You follow the guide on bad computer but since you can't download anything on bad computer...

 

 

NOTE 1. Use another working computer to download necessary tools and USB flash drive to transfer them to THIS computer.

NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.

 

 

 

Those steps won't cure anything but it'll show your helper what's going on.

Elevated means following my previous reply.


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#7 moonbaby690

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Posted 27 June 2013 - 10:20 PM

duh :crazy: I think I did everything I was supposed to......except I copied and attached the one file from my laptop and I vaccinated it and the USB drive.........boy I hope there is help for me and this computer!!!!!!!!!!!  Thanks again!



#8 Broni

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Posted 27 June 2013 - 10:22 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


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#9 moonbaby690

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Posted 27 June 2013 - 10:25 PM

I hope I wasn't supposed to load that dds on bad computer from flash.......nice reply thank you!  That's pretty cool!  Completely out of my element!!!!!!!!!!!!!!!!!!!!!!!!!!!!!






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