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Unable to download files "file contained a virus and was deleted"


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#1 kellyg79

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Posted 04 June 2013 - 05:56 PM

Hi,

 

Wondering if anyone can help?

 

Was unable to download any files would say file contained a virus and was deleted, I did some research and my understanding was that the computer was infected with a virus.  I deleted my anti virus software as some sites instructed to, I am currently using Trend Titanium.  I ran Windows defender offline which removed a Trojan virus.  I also downloaded malwarbytes onto a usb from my laptop and also ran this on the infected PC this removed 4 Trojans, also windows firewall and defender was not working, I got firewall working by adding something into the registry (as instructed to on another site) now I am left with no windows defender and this error saying all files deleted due to virus.  I currently  have not re installed my anti virus yet as I am trying to fix this first.  I have done several system restores also and this has not fixed it.  Does anyone know what this problem is and how to fix it without completely wiping my computer?

 

Thanks,

Kelly


Edited by hamluis, 05 June 2013 - 06:50 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 boopme

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Posted 28 June 2013 - 10:54 PM

This is most likely a ZeroAccess Rootkit.

If you cannot do this on that PC try running DDS (in the Guide) from a Flash Drive.
If you still cannot run DDS, then just open the new topic (Guide,step 7) with the original question. Mention you cannot run DDS.
Title your post Probable Zero Access.

Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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#3 kellyg79

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Posted 01 July 2013 - 06:05 AM

thankyou I have completed the process you advised and posted in new topic.

 

thanks for responding

Regards,

Kelly



#4 boopme

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Posted 01 July 2013 - 09:41 PM

You're welcome Kelly!!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 2 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?
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