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Unable to read DVD-CD


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#1 big13oss

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Posted 25 May 2013 - 10:51 PM

I'm having trouble with a pair of DVD's that I used to store data, in this case movies, I insert the DVD and the computer reads it, however nothing happens, I cannot acces the data. Any help is appreciated.



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#2 noknojon

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Posted 25 May 2013 - 11:42 PM

Hello -

A few basics first - If you check Device Manager, is there any ( ? ) or ( ! ) showing near your Optical Device ?
When was the last time that you could read these DVDs, and was it on this, or another computer ?

 

Please list Computer Make and Model (if known) and Optical Device also. It should be listed in Device Manager.
You could try to put it in another computer as a test, or look for updated firmware for the Optical Drive.

 

Thank You -


Edited by noknojon, 25 May 2013 - 11:43 PM.


#3 big13oss

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Posted 26 May 2013 - 10:08 AM

hello and thank you for your help, I could not find the optical device in the device management, my computer is in french and i cannot translate its meaning in the internet, however I checked the whole device management section and I found no ! or ?. The last time I could read these Cds was just after I finished burning data on them, on this same computer.

 

I'm curently using a Aspire V3-571 Acer computer, thank you for your help.



#4 hamluis

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Posted 26 May 2013 - 02:48 PM

CDs/DVDs...can go bad...become scratched, dirty, etc.

 

My first step...run water on the disk, then wipe dry with cotton cloth (.e.g., T-shirt) in straight-line motions (no circular motion).

 

Retry the discs on same computer.

 

If no joy...then try them on someone else's or a different system.  That will help define the problem.

 

Louis






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