I'm having trouble with a pair of DVD's that I used to store data, in this case movies, I insert the DVD and the computer reads it, however nothing happens, I cannot acces the data. Any help is appreciated.
Unable to read DVD-CD
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Posted 25 May 2013 - 11:42 PM
A few basics first - If you check Device Manager, is there any ( ? ) or ( ! ) showing near your Optical Device ?
When was the last time that you could read these DVDs, and was it on this, or another computer ?
Please list Computer Make and Model (if known) and Optical Device also. It should be listed in Device Manager.
You could try to put it in another computer as a test, or look for updated firmware for the Optical Drive.
Thank You -
Edited by noknojon, 25 May 2013 - 11:43 PM.
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Posted 26 May 2013 - 10:08 AM
hello and thank you for your help, I could not find the optical device in the device management, my computer is in french and i cannot translate its meaning in the internet, however I checked the whole device management section and I found no ! or ?. The last time I could read these Cds was just after I finished burning data on them, on this same computer.
I'm curently using a Aspire V3-571 Acer computer, thank you for your help.
Posted 26 May 2013 - 02:48 PM
CDs/DVDs...can go bad...become scratched, dirty, etc.
My first step...run water on the disk, then wipe dry with cotton cloth (.e.g., T-shirt) in straight-line motions (no circular motion).
Retry the discs on same computer.
If no joy...then try them on someone else's or a different system. That will help define the problem.
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