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Whitesmoke? Cannot sign into AOL or facebook


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12 replies to this topic

#1 jurassicpark421

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Posted 22 May 2013 - 08:03 PM

Hi and thank you in advance for help!

 

 

I'm afraid I went crazy on downloading things for a pdf file I downloaded.

 

I went through the add ons and deleted them from the toolbar. Then, I tried to sign on to Aol but I got a "you're aol is de-railed" and to delete my history and cache...then I try Facebook and I cannot get passed the log-in....then when I tried to google something, I always get re-directed to some other site...I uninstalled Mozilla thinking that would work...went to try and download it again and every time I keep trying to download the program there is a virus found and cannot download it.

 

I'm doing this on Internet Explorer and same thing is happening with AOL, Facebook, etc...

 

I don't have a system restore point and this just started happening....please help!

 

Also, everytime I do a new search there's an icon with WS ( WhiteSmoke ) which I thought I uninstalled...

 

Edit: Moved from Web Browsing/Email and Other Internet Applications to a more appropriate forum

Roger


Edited by rotor123, 22 May 2013 - 08:39 PM.


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#2 Broni

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Posted 22 May 2013 - 08:40 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif




#3 jurassicpark421

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Posted 22 May 2013 - 08:44 PM

I am on another laptop because I cannot access anything. When I search with google I keep getting redirected.



I was able to get the site on my laptop, tried to download the security check and again my computer will not allow me to download it. Just as I tried with Firefox it says it contained a virus.

Edited by jurassicpark421, 22 May 2013 - 08:48 PM.


#4 Broni

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Posted 22 May 2013 - 08:48 PM

Use working computer to download stuff and USB flash drive to move all downloads to bad computer.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif




#5 jurassicpark421

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Posted 22 May 2013 - 08:55 PM

I hate to be a pip...but I do not have a usb flash drive with me...



#6 Broni

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Posted 22 May 2013 - 09:01 PM

I see no other option but to get one.


Edited by Broni, 22 May 2013 - 09:01 PM.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif




#7 jurassicpark421

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Posted 22 May 2013 - 09:45 PM

Ok...we're back in business...great thing about dorms - there's always a usb flashdrive a door away..

 

Ok,

Here's what I got from SECURITY CHECK

 

 Results of screen317's Security Check version 0.99.64 
 Windows 7 Service Pack 1 x86 (UAC is disabled!) 
 Internet Explorer 10 
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
Microsoft Forefront Client Security  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 20 
 Java version out of Date!
 Adobe Flash Player  11.7.700.202 
 Adobe Reader XI 
 Google Chrome 26.0.1410.43 
 Google Chrome 26.0.1410.64 
````````Process Check: objlist.exe by Laurent```````` 
 Windows Defender MSMpEng.exe
 Windows Defender MSASCui.exe
 Microsoft Forefront Client Security Client Antimalware\MsMpEng.exe
 Microsoft Forefront Client Security Client Antimalware\MSASCui.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 4%
````````````````````End of Log``````````````````````

 

From FSS

Farbar Service Scanner Version: 14-04-2013
Ran by Administrator (administrator) on 22-05-2013 at 22:28:17
Running from "F:\"
Windows 7 Enterprise Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.

Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to open SharedAccess registry key. The service key does not exist.
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll
[2009-07-13 19:37] - [2009-07-13 21:15] - 0680960 ____A () D41D8CD98F00B204E9800998ECF8427E

ATTENTION!=====> C:\Program Files\Windows Defender\MpSvc.dll IS INFECTED AND SHOULD BE REPLACED.

C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

 

 

MiniToolBox ( a window popped up saying Ordinall 1108  could not be located in dynamic link library WSOCK32.dll. )

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Administrator (administrator) on 22-05-2013 at 22:29:46
Running from "F:\"
Windows 7 Enterprise Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Realtek RTL8187SE Wireless LAN PCIE Network Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
The following helper DLL cannot be loaded: WSHELPER.DLL.

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : WINDOWS-83G5TR2
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : myhome.westell.com
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-1E-33-F7-86-DC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Realtek RTL8187SE Wireless LAN PCIE Network Adapter
   Physical Address. . . . . . . . . : 70-1A-04-19-6D-2D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c45b:8813:2740:1221%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, May 22, 2013 9:38:09 PM
   Lease Expires . . . . . . . . . . : Thursday, May 23, 2013 9:38:08 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 208673284
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-54-00-55-00-1E-33-F7-86-DC
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.myhome.westell.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Pinging google.com [173.194.43.6] with 32 bytes of data:
Reply from 173.194.43.6: bytes=32 time=16ms TTL=252
Request timed out.

Ping statistics for 173.194.43.6:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 16ms, Average = 16ms

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=234ms TTL=48
Reply from 206.190.36.45: bytes=32 time=240ms TTL=48

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 234ms, Maximum = 240ms, Average = 237ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...00 1e 33 f7 86 dc ......Realtek PCIe FE Family Controller
 12...70 1a 04 19 6d 2d ......Realtek RTL8187SE Wireless LAN PCIE Network Adapter
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 10...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.5     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.5    281
      192.168.1.5  255.255.255.255         On-link       192.168.1.5    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.5    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.5    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.5    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    281 fe80::/64                On-link
 12    281 fe80::c45b:8813:2740:1221/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 mswsock.dll [File not found] ()
Catalog9 02 mswsock.dll [File not found] ()
Catalog9 03 mswsock.dll [File not found] ()
Catalog9 04 mswsock.dll [File not found] ()
Catalog9 05 mswsock.dll [File not found] ()
Catalog9 06 mswsock.dll [File not found] ()
Catalog9 07 mswsock.dll [File not found] ()
Catalog9 08 mswsock.dll [File not found] ()
Catalog9 09 mswsock.dll [File not found] ()
Catalog9 10 mswsock.dll [File not found] ()
Catalog9 11 mswsock.dll [File not found] ()
Catalog9 12 mswsock.dll [File not found] ()
Catalog9 13 mswsock.dll [File not found] ()
Catalog9 14 mswsock.dll [File not found] ()
Catalog9 15 mswsock.dll [File not found] ()
Catalog9 16 mswsock.dll [File not found] ()
Catalog9 17 mswsock.dll [File not found] ()
Catalog9 18 mswsock.dll [File not found] ()
Catalog9 19 mswsock.dll [File not found] ()
Catalog9 20 mswsock.dll [File not found] ()
Catalog9 21 mswsock.dll [File not found] ()
Catalog9 22 mswsock.dll [File not found] ()
Catalog9 23 mswsock.dll [File not found] ()
Catalog9 24 mswsock.dll [File not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/22/2013 10:26:58 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is 8!?!??. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (05/22/2013 09:42:42 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is <4?4????. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (05/22/2013 09:38:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: SynTPEnh.exe, version: 11.2.4.0, time stamp: 0x48a4e800
Faulting module name: SynTPEnh.exe, version: 11.2.4.0, time stamp: 0x48a4e800
Exception code: 0xc0000005
Fault offset: 0x00014870
Faulting process id: 0xafc
Faulting application start time: 0xSynTPEnh.exe0
Faulting application path: SynTPEnh.exe1
Faulting module path: SynTPEnh.exe2
Report Id: SynTPEnh.exe3

Error: (05/22/2013 09:38:16 PM) (Source: System Restore) (User: )
Description: The restore point selected was damaged or deleted during the restore (Restore 1).

Error: (05/22/2013 07:09:04 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is <#?#????. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (05/22/2013 07:04:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: SynTPEnh.exe, version: 11.2.4.0, time stamp: 0x48a4e800
Faulting module name: SynTPEnh.exe, version: 11.2.4.0, time stamp: 0x48a4e800
Exception code: 0xc0000005
Fault offset: 0x00014870
Faulting process id: 0x948
Faulting application start time: 0xSynTPEnh.exe0
Faulting application path: SynTPEnh.exe1
Faulting module path: SynTPEnh.exe2
Report Id: SynTPEnh.exe3

Error: (05/22/2013 06:34:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: SynTPEnh.exe, version: 11.2.4.0, time stamp: 0x48a4e800
Faulting module name: SynTPEnh.exe, version: 11.2.4.0, time stamp: 0x48a4e800
Exception code: 0xc0000005
Fault offset: 0x00014870
Faulting process id: 0x9d0
Faulting application start time: 0xSynTPEnh.exe0
Faulting application path: SynTPEnh.exe1
Faulting module path: SynTPEnh.exe2
Report Id: SynTPEnh.exe3

Error: (05/22/2013 06:27:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc100
Faulting module name: mshtml.dll, version: 10.0.9200.16576, time stamp: 0x515e45ac
Exception code: 0xc0000005
Fault offset: 0x001cc350
Faulting process id: 0xc8
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3

Error: (05/22/2013 06:26:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 21.0.0.4879, time stamp: 0x518ec3cc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80000003
Fault offset: 0x0063a235
Faulting process id: 0x86c
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (05/22/2013 06:25:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 21.0.0.4879, time stamp: 0x518ec3cc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80000003
Fault offset: 0x005ea235
Faulting process id: 0xc14
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

System errors:
=============
Error: (05/22/2013 09:43:09 PM) (Source: FcsSas) (User: )
Description: Forefront Client Security State Assessment Service policy applied with errors.

Reverted to the following settings:

Schedule Type: Interval
Time: 12
Parameter:

Error: (05/22/2013 09:38:10 PM) (Source: Service Control Manager) (User: )
Description: The Sendoriv1 service failed to start due to the following error:
%%2

Error: (05/22/2013 07:08:54 PM) (Source: FcsSas) (User: )
Description: Forefront Client Security State Assessment Service policy applied with errors.

Reverted to the following settings:

Schedule Type: Interval
Time: 12
Parameter:

Error: (05/22/2013 07:03:54 PM) (Source: Service Control Manager) (User: )
Description: The Sendoriv1 service failed to start due to the following error:
%%2

Error: (05/22/2013 07:03:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:39:44 PM on ?5/?22/?2013 was unexpected.

Error: (05/22/2013 06:38:53 PM) (Source: FcsSas) (User: )
Description: Forefront Client Security State Assessment Service policy applied with errors.

Reverted to the following settings:

Schedule Type: Interval
Time: 12
Parameter:

Error: (05/22/2013 06:33:54 PM) (Source: Service Control Manager) (User: )
Description: The Sendoriv1 service failed to start due to the following error:
%%2

Error: (05/22/2013 06:23:54 PM) (Source: FcsSas) (User: )
Description: Forefront Client Security State Assessment Service policy applied with errors.

Reverted to the following settings:

Schedule Type: Interval
Time: 12
Parameter:

Error: (05/22/2013 06:18:56 PM) (Source: Service Control Manager) (User: )
Description: The Sendoriv1 service failed to start due to the following error:
%%2

Error: (05/22/2013 01:27:04 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Forefront Client Security Antimalware Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 15000 milliseconds: Restart the service.

Microsoft Office Sessions:
=========================
Error: (05/22/2013 10:26:58 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 8!?!??16080000006F3400006F340000980B0000

Error: (05/22/2013 09:42:42 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: <4?4????16000000006F3400006F340000980B0000

Error: (05/22/2013 09:38:18 PM) (Source: Application Error)(User: )
Description: SynTPEnh.exe11.2.4.048a4e800SynTPEnh.exe11.2.4.048a4e800c000000500014870afc01ce575631805367C:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exe7106901e-c349-11e2-98a1-001e33f786dc

Error: (05/22/2013 09:38:16 PM) (Source: System Restore)(User: )
Description: Restore 1

Error: (05/22/2013 07:09:04 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: <#?#????16000000006F3400006F340000980B0000

Error: (05/22/2013 07:04:07 PM) (Source: Application Error)(User: )
Description: SynTPEnh.exe11.2.4.048a4e800SynTPEnh.exe11.2.4.048a4e800c00000050001487094801ce5740a3b2780aC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exee73381b5-c333-11e2-b06a-001e33f786dc

Error: (05/22/2013 06:34:03 PM) (Source: Application Error)(User: )
Description: SynTPEnh.exe11.2.4.048a4e800SynTPEnh.exe11.2.4.048a4e800c0000005000148709d001ce573c7426ab37C:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeb3c71711-c32f-11e2-afe5-001e33f786dc

Error: (05/22/2013 06:27:34 PM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc100mshtml.dll10.0.9200.16576515e45acc0000005001cc350c801ce573b0916e5ffC:\Windows\System32\svchost.exeC:\Windows\System32\mshtml.dllcbf8c9be-c32e-11e2-9fcc-001e33f786dc

Error: (05/22/2013 06:26:01 PM) (Source: Application Error)(User: )
Description: firefox.exe21.0.0.4879518ec3ccunknown0.0.0.000000000800000030063a23586c01ce573b519ca1f0C:\Program Files\Mozilla Firefox\firefox.exeunknown94964b4c-c32e-11e2-9fcc-001e33f786dc

Error: (05/22/2013 06:25:23 PM) (Source: Application Error)(User: )
Description: firefox.exe21.0.0.4879518ec3ccunknown0.0.0.00000000080000003005ea235c1401ce573ab3e7c2e3C:\Program Files\Mozilla Firefox\firefox.exeunknown7dc7a018-c32e-11e2-9fcc-001e33f786dc

=========================== Installed Programs ============================

7-Zip 4.65
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
CoonntinuuetiosaaVe (Version: )
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DivX Setup (Version: 2.6.1.22)
Dragon NaturallySpeaking 12 (Version: 12.00.100)
Google Chrome (Version: 26.0.1410.64)
Google Earth Plug-in (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.145)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
McAfee Security Scan Plus (Version: 3.0.318.3)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Forefront Client Security Antimalware Service (Version: 1.5.1993.0)
Microsoft Forefront Client Security State Assessment Service (Version: 1.0.1703.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Live Add-in 1.4 (Version: 2.0.3008.0)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OptimizerPro (Version: 1.0)
PhotoScape
QuickTime (Version: 7.73.80.64)
Realtek High Definition Audio Driver (Version: 6.0.1.6000)
Skype™ 6.0 (Version: 6.0.126)
SoulSeek 157 NS 13e
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 11.2.4.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VLC media player 2.0.1 (Version: 2.0.1)
Yontoo 1.10.03 (Version: 1.10.03)

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

========================= Memory info: ===================================

Percentage of memory in use: 61%
Total physical RAM: 2812.17 MB
Available physical RAM: 1088.46 MB
Total Pagefile: 5622.63 MB
Available Pagefile: 3644.31 MB
Total Virtual: 2047.88 MB
Available Virtual: 1947.05 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:298.09 GB) (Free:267.09 GB) NTFS
3 Drive e: (U3 System) (CDROM) (Total:0.01 GB) (Free:0 GB) CDFS
4 Drive f: (Cruzer) (Removable) (Total:1.86 GB) (Free:0.28 GB) FAT

========================= Users: ========================================

User accounts for \\WINDOWS-83G5TR2

Administrator            Guest                   

**** End of log ****

 

I am currently running the MBAM, but it has been scanning for 9 minutes. Once I get those results I'll post them here.

Thank you so very much
 



#8 jurassicpark421

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Posted 22 May 2013 - 09:49 PM

Results from Malwarebytes

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.23.01

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16576
Administrator :: WINDOWS-83G5TR2 [administrator]

5/22/2013 10:34:49 PM
mbam-log-2013-05-22 (22-34-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 205993
Time elapsed: 12 minute(s), 45 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users\Administrator\Downloads\Facetime_Setup.exe (PUP.IBryte) -> Quarantined and deleted successfully.
C:\Users\Administrator\Local Settings\Application Data\WideSearch\wsearch.exe (Adware.Kraddare) -> Delete on reboot.

(end)

 

 

 

restarting computer now



#9 Broni

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Posted 22 May 2013 - 09:58 PM

You're infected with the newest version of ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


My Website

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#10 jurassicpark421

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Posted 22 May 2013 - 10:01 PM

Back, and now doing the next step

 

Mbar.exe Error

The program can't start because qtgui4.dll is missing from your computer. Try reinstalling the program to fix this problem

 

 

When I click on the mentioned, just another bunch of files show up and am not too sure what to do from there..



#11 jurassicpark421

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Posted 22 May 2013 - 10:02 PM

oh wow, thank you! will do and let you know.



#12 jurassicpark421

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Posted 22 May 2013 - 10:34 PM

Have posted in the Malware removal forum.

 

Made the dumbest Topic sentence and can't remove it..so hopefully someone will stop and look



#13 Broni

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Posted 22 May 2013 - 10:39 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


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