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Everything taking forever to load


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#1 ruby_soho

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Posted 17 May 2013 - 05:01 PM

Hi everyone,

 

I've been having major problems with my laptop since I first got it last March - I'm pretty sure I got screwed with a laptop from a defective batch. I have a Toshiba Satellite L750, Windows 7, 64-bit, with 6GB of RAM. 

 

Little bit of background:

Last year I had issues with my sound within a couple months of getting the laptop, but I was able to fix that problem by calling Toshiba Support. But last December (right before all my finals were due -_-), my laptop just committed suicide. The hard drive totally died on me out of the blue. I got a computer-savvy friend to replace my hard drive with a new one. Everything was working fine at first, but within a week my laptop ate that hard drive up too. It was bizarre, to say the least. So I went back home for the holidays and since my laptop was still under warranty then (it's not now), Toshiba replaced my hard drive, reinstalled Windows, etc. This was in January - things were fine, but it's now May and everything is messed up again.

 

Basically everything takes forever to load or it doesn't load at all. By everything, I mean the desktop, taskbar, programs, internet, user accounts... sometimes Windows won't even load. Even if I boot in Safe Mode, things work, but they still take a little longer than usual. Even just logging into my user account in Safe Mode takes a minute.

 

And this all happened, once again, out of the blue. One day my laptop was working fine, the next day it wouldn't load anything.

 

I'm not a computer expert by any means, so I've spent the last week looking up a gazillion threads on this topic on different websites and tried everything, but nothing works. I've ran CCleaner numerous times, I've tried starting up with certain programs disabled. I've ran virus scans, and this is another problem because some of them never finish. Every single time I try to run Malware Bytes, both in Safe Mode and regularly, the scan ALWAYS freezes. After that, nothing else works and I have to restart the laptop. It will do this without fail.

 

Startup Repair doesn't do anything. Neither does sfc/scannow. Also, I tried doing a System Restore, only to find that when Toshiba reinstalled everything, they didn't automatically have the computer make restore points (I know now that I should've double checked that myself, but all my other laptops did that automatically so I blindly assumed that restore points were being made). So because I have no restore points, I can't even do that. 

 

For a while, I could only do work on my Guest Account - my admin account is totally gone. Nothing loads on there EVER. But now, even my Guest Account is messed up, which is weird because I haven't even downloaded anything or made any changes while using that account. I have Avast running and blocking viruses, and all the other virus scans I did before my laptop got super weird showed that there were no viruses. Avast doesn't find anything either.

 

Whether it's an internet page or even clicking the Start button, either nothing loads at all or it takes about 20 minutes (not exaggerating). Now the user accounts don't even load. I'm living away from home to go to grad school, so I don't have my Windows 7 disk to do a total reinstall. I would do it if I had it because I've already lost most of my stuff anyway, so I'm not concerned about losing things. All I use the laptop for is school and streaming shows - that is literally it. And all I want is to be able to do that again!

 

Does anyone have any suggestions on what I can do? If reinstalling Windows 7 is something I should try out, I can ask my parents to send me the disk. Would that work? Or is it time to just give up on this laptop and get a new one?

 

I'm trying to exhaust all options because I'm a brokeass student and would prefer to not have to buy a new laptop... but if nothing can be done, then I guess I'll have to.

 

Thanks so much for reading!!


Edited by ruby_soho, 17 May 2013 - 05:04 PM.


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#2 hamluis

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Posted 17 May 2013 - 05:20 PM

Let's gather some data...before suggestions begin.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

 List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis



#3 ruby_soho

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Posted 17 May 2013 - 05:56 PM

Hi Louis, thanks so much for your quick reply!

 

I downloaded Speccy, but it doesn't work. Maybe it's because I'm in Safe Mode....? I can't run it in regular mode because that's the problem - nothing loads in regular mode, I can't even get into Windows. I keep getting an error box that says "CPU dll init failed (error 2)! Some information will not be displayed!" and under "Graphics" it says "Cannot initialize SPC dll."

 

As for the MiniToolBox report, here it is:

 

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by ToshibaUser (administrator) on 17-05-2013 at 15:34:38
Running from "C:\Users\ToshibaUser\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/17/2013 03:33:18 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/17/2013 03:10:14 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/17/2013 03:04:14 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/17/2013 03:02:12 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (05/17/2013 02:49:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/17/2013 02:43:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/17/2013 01:33:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/17/2013 00:37:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/17/2013 00:29:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: tosindicator.exe, version: 1.0.15.31, time stamp: 0x4d6b4ad7
Faulting module name: mscorwks.dll, version: 2.0.50727.5466, time stamp: 0x503f0115
Exception code: 0xc0000006
Fault offset: 0x0001cdd2
Faulting process id: 0x%9
Faulting application start time: 0xtosindicator.exe0
Faulting application path: tosindicator.exe1
Faulting module path: tosindicator.exe2
Report Id: tosindicator.exe3
 
Error: (05/17/2013 00:26:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: tosindicator.exe, version: 1.0.15.31, time stamp: 0x4d6b4ad7
Faulting module name: mscorwks.dll, version: 2.0.50727.5466, time stamp: 0x503f0115
Exception code: 0xc0000006
Fault offset: 0x0001cdd2
Faulting process id: 0x%9
Faulting application start time: 0xtosindicator.exe0
Faulting application path: tosindicator.exe1
Faulting module path: tosindicator.exe2
Report Id: tosindicator.exe3
 
 
System errors:
=============
Error: (05/17/2013 03:33:38 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/17/2013 03:33:38 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/17/2013 03:33:38 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/17/2013 03:33:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/17/2013 03:33:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/17/2013 03:33:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/17/2013 03:32:54 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/17/2013 03:32:54 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/17/2013 03:32:54 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/17/2013 03:32:06 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (05/17/2013 03:33:18 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/17/2013 03:10:14 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/17/2013 03:04:14 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/17/2013 03:02:12 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (05/17/2013 02:49:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/17/2013 02:43:07 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/17/2013 01:33:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/17/2013 00:37:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/17/2013 00:29:01 PM) (Source: Application Error)(User: )
Description: tosindicator.exe1.0.15.314d6b4ad7mscorwks.dll2.0.50727.5466503f0115c00000060001cdd2
 
Error: (05/17/2013 00:26:57 PM) (Source: Application Error)(User: )
Description: tosindicator.exe1.0.15.314d6b4ad7mscorwks.dll2.0.50727.5466503f0115c00000060001cdd2
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Reader 9.5.4 (Version: 9.5.4)
Amazon Kindle For PC v1.1
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.36)
ATT Management Agent (Version: 8.2.1.6)
att.net Internet Mail
avast! Free Antivirus (Version: 8.0.1488.0)
AVG SafeGuard toolbar (Version: 15.2.0.5)
Bejeweled 3 (Version: 2.2.0.97)
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Conexant HD Audio (Version: 8.51.1.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Express Dictate
Express Scribe
FATE - The Traitor Soul (Version: 2.2.0.95)
Google Chrome (Version: 26.0.1410.64)
Google Drive (Version: 1.9.4536.8202)
Google Talk Plugin (Version: 3.18.3.12840)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.145)
HitmanPro 3.7 (Version: 3.7.3.194)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2353)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
Java 7 Update 10 (Version: 7.0.100)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 20 (Version: 6.0.200)
Jewel Quest: The Sleepless Star - Collector's Edition (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 9.0.21022)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Polar Bowler (Version: 2.2.0.95)
Realtek USB 2.0 Reader Driver (Version: 1.0.0.12)
Realtek WLAN Driver (Version: 2.00.0013)
Skype Toolbars (Version: 1.0.4051)
Skype™ 5.10 (Version: 5.10.116)
SpeedUpMyPC (Version: 5.3.6.0)
Synaptics Pointing Device Driver (Version: 15.2.11.1)
Tom Clancy's Splinter Cell (Version: 2.2.0.97)
TOSHIBA Assist (Version: 4.02.02)
TOSHIBA Bulletin Board (Version: 2.0.16.64)
TOSHIBA ConfigFree (Version: 8.0.37)
TOSHIBA Disc Creator (Version: 2.1.0.6 for x64)
TOSHIBA eco Utility (Version: 1.2.25.64)
TOSHIBA Face Recognition (Version: 3.1.8.64)
TOSHIBA Hardware Setup (Version: 4.08.06.00)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.7)
TOSHIBA Media Controller (Version: 1.0.86.2)
TOSHIBA Media Controller Plug-in (Version: 1.0.6.1)
TOSHIBA PC Health Monitor (Version: 1.7.4.64)
TOSHIBA Recovery Media Creator (Version: 2.1.3.5109)
TOSHIBA ReelTime (Version: 1.7.17.64)
TOSHIBA Resolution+ Plug-in for Windows Media Player (Version: 1.1.0)
TOSHIBA Service Station (Version: 2.1.52)
TOSHIBA Sleep Utility (Version: 1.4.2.7)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 4.08.06.00)
TOSHIBA Value Added Package (Version: 1.5.4.64)
TOSHIBA Web Camera Application (Version: 2.0.0.19)
TOSHIBA Wireless LAN Indicator (Version: 1.0.3)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.97)
VLC media player 2.0.5 (Version: 2.0.5)
WildTangent Games (Version: 1.0.2.5)
WildTangent Games App (Toshiba Games) (Version: 4.0.4.16)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinZip 17.0 (Version: 17.0.10381)
Zuma's Revenge (Version: 2.2.0.97)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 17%
Total physical RAM: 6091.86 MB
Available physical RAM: 5006.88 MB
Total Pagefile: 12181.9 MB
Available Pagefile: 11096.4 MB
Total Virtual: 4095.88 MB
Available Virtual: 3991.71 MB
 
========================= Partitions: =====================================
 
1 Drive c: (S3A4489D001) (Fixed) (Total:554.71 GB) (Free:501.93 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\TOSHIBAUSER-PC
 
Administrator            Guest                    ToshibaUser              
 
 
**** End of log ****
 

 

 

When I went to the MiniToolBox link, I accidentally downloaded Reimage Repair and before I uninstalled it because it wanted my money, I saw the results of my laptop analysis. I don't know if this info is useful or if it's already listed in the MTB report, but just in case here are some points:

 

I have 513.0 GB of available space on my system partition
Total size of my hard drives is 595.6 GB
Total memory of my PC is 6092 MB
-- all of this is apparently "above average" 

 

HDD speed = 58MB/second

CPU has 2 cores running at 2.29GHz

CPU temperature = 60C (140F)

 

As for stability issues, it says that basically everything has crashed. These are the following programs that have crashed at an "unusual frequency within the last 4 months":

-System Restore

-Windows Explorer

-Microsoft-windows-restartmanager

-Perfnet

-Tosindicator.exe

-Fastfox.exe

-Firefox.exe

-Jusched.exe

-Microsoft Outlook

-Setup.exe_canon Setup.exe

-Toolbarupdater.exe

 

Majority of these crashed in May, while others (like the Canon printer setup) I remember happening a few months ago. And I don't get the Firefox things, because I use Chrome 99% of the time.

 

Does this help? Sorry I can't do the Speccy snapshot. It seems as though my laptop itself is running "above average", but everything important has crashed. How does this make sense?

 

Thanks!!


Edited by ruby_soho, 17 May 2013 - 05:57 PM.


#4 ruby_soho

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Posted 17 May 2013 - 10:06 PM

Someone suggested to me that I should just use the Toshiba Recovery Wizard/HDD Recovery, since I'm not too fussed about losing files. Do you think this will help? Would it completely wipe out Windows 7, though?

 

I can access the "Repair your computer" function that leads me to Toshiba Recovery Wizard... does that mean that it'll restore everything to factory settings (out-of-box) and reinstall Windows 7 automatically? I'm assuming this because I don't remember receiving any recovery disks, so I'm thinking this might be the hidden recovery partition.

 

I don't have the Windows installation CD, so I just want to make sure before I go ahead and try it. 

 

Thanks in advance!


Edited by ruby_soho, 18 May 2013 - 05:16 AM.


#5 hamluis

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Posted 18 May 2013 - 08:37 AM

Toshiba is the best source of information re its systems and recovery/restore mechanisms installed.

 

See http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm .

 

Please uninstall:

SpeedUpMyPC (Version: 5.3.6.0), I suspect that it causes more problems than it resolves.

AVG toobar.

TOSHIBA Wireless LAN Indicator (Version: 1.0.3), reinstall if you like.

Google Toolbar for Internet Explorer (Version: 1.0.0)

Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.145)
HitmanPro 3.7 (Version: 3.7.3.194), you have Avast providing system protection...and Malwarebytes can be used for periodic scans that 
   won't  conflcict with Avast.
 

WildTangent Games App (Toshiba Games) (Version: 4.0.4.16) and WildTangent Games (Version: 1.0.2.5) :  Unless something has changed, I remember WT as being "spyware", so I would remove each of these.

 

Once those things are done, let us know how the system runsm please :).

 

Worth reading, IMO:  Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html

 

Louis

 



#6 ruby_soho

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Posted 18 May 2013 - 03:16 PM

Thanks again for the info, Louis!

 

When this first happened, I cleaned my laptop like the links you posted stated to.... I think that was one of the first links I came across when trying to figure out what was wrong with my computer. But that didn't work. :(

 

I uninstalled everything that you listed - most of those things, however, I'd downloaded after my computer got messed up already... they were all based on suggestions on what I should do to fix my laptop (Speed My PC, Hitman, AVG, etc.). I also uninstalled every single WildTangent game or affiliation. I never play them anyway, and I had no idea that they could be spyware!

 

Unfortunately, my laptop has not changed at all. It still runs insanely slow and I still can't load anything in regular mode, only Safe.

 

Don't know if this is significant or not, but just in case:

One thing I've noticed is that now at startup, the Windows logo takes a normal amount of time to load. Before it would take forever, or it would just freeze at the black/logo screen... but now it loads to the blue screen with the user accounts at a normal speed. However, when I click on a user account to access a desktop, that's when the problem starts. The Admin one won't ever open (it's just stuck at the "Welcome" screen), and if the Guest account does open, it takes about 5 minutes. But where the Guest account used to work for me, now it doesn't; I can't even use the internet because the screen keeps freezing up, along with the Explorer taskbar. 

 

Any other suggestions? Is it even clear what the problem is? I've been trying to figure it out for weeks and can't understand it! :P My last resort will be to just wipe everything out and start again. 



#7 hamluis

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Posted 18 May 2013 - 03:58 PM

I'd just be guessing, at this point...and they would not be very good guesses :).

 

Louis



#8 ruby_soho

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Posted 18 May 2013 - 04:07 PM

Haha... well, I'm sure they'd be better than my guesses, so I'm game to hear them!

 

Do you think I should just wipe everything out and try then? Because if that doesn't work, I'm just going to have to buy a new laptop.

 

This laptop is barely a year old and it started acting up within 2 months of me purchasing it... I'm sure as hell never buying a Toshiba again.



#9 sflatechguy

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Posted 18 May 2013 - 06:25 PM

It could be a problem with the motherboard. The fact that you'd had two hard drives installed, and both have failed, indicates it could be a hardware issue. If that's the case, reinstalling the OS may be a waste. It may be time just to buy a new laptop. :(

Hamluis is right about WildTangent -- it's not exactly spyware, but it acts like spyware. Removing it involves more than just going to the control panel and uninstalling it: http://www.pchell.com/support/wildtangent.shtml

I don't know that removing it will solve your issues; it's worth a try. But I suspect your motherboard is defective. Your laptop shouldn't be chewing through hard drives like this.



#10 ruby_soho

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Posted 18 May 2013 - 06:55 PM

Thanks for your reply, sflatechguy. That does make sense though... it was a total shock when my friend put in a new hard drive and my laptop ate it within a week! The HDD was brand new and my laptop just went all Hannibal on it. 

 

I managed to completely remove Wild Tangent from my system, but everything is still the same. I guess I should just give up... I've been trying to fix this laptop since I bought it and all it's done is raise my blood pressure to some serious heights. 

 

I will call Toshiba and ask them why they suck so hard and if they can't help me out (which will probably be the case, as their CS is horrid), I'll just try the Recovery Wizard. I don't have anything to lose (literally... I already lost everything -_-), so hopefully that will get it to work better than it is now. Then at least I'll have something to use while I look for a new laptop. 

 

If I do find any kind of solution, I'll post on here and let you guys know... maybe it can help someone else having this problem. But so far, sflatechguy seems to be on the money in that it's just bad luck of a crappy motherboard. It's really BS that you can't do anything about getting a defective laptop. Total waste of money.

 

Thanks everyone for your help!


Edited by ruby_soho, 18 May 2013 - 06:56 PM.


#11 sflatechguy

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Posted 18 May 2013 - 07:02 PM

When you installed the other hard drive, did your friend install an image of your old hard drive, or did he do a clean install of the OS? If he did a clean install, I would definitely say it's the motherboard. I've seen it before -- was working on a defective laptop, tried everything to fix the OS, finally called the manufacturer (it was still under warranty, and it wasn't Toshiba), they had me run some diagnostics, and it turned out the motherboard bus was the issue. So it does happen.

Best course is probably to back up all the user data and just transfer it over to another laptop.



#12 ruby_soho

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Posted 19 May 2013 - 02:26 AM

My friend had installed a totally brand new hard drive, not an image.... so yes, it was a clean install that my laptop ate up. :( Definite motherboard issue!

 

I called Toshiba and they were useless as usual, so I think I'm just going to try wiping everything out and hope for the best. I'm definitely going to buy a new laptop though - I just need to have something in the meantime while I scrounge up some cash. 

 

Thanks again for all the replies! :D


Edited by ruby_soho, 19 May 2013 - 02:26 AM.


#13 hamluis

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Posted 19 May 2013 - 11:53 AM

Well... a clean install is the basis for trying to determine if there is a hardware problem of any sort, IMO.

 

Prior to doing such...I would run the appropriate hard drive diagnostic and convince myself that the drive is properly functional.

 

The fact that the systen is a laptop...complicates any troubleshooting that an owner/user might do, IMO. 

 

IMO...laptops have become throwaway items now.  Prices seem to be at an alltime low...there are a zillion versions...and the cost of paying for non-warranty work is probably not a good decision when compared to cost of replacing with a newer, warranteed notebook. 

 

Louis



#14 sflatechguy

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Posted 19 May 2013 - 12:13 PM

Ruby, it's not clear from your last post just how your friend installed the OS. Did he copy over from your old hard drive, or did he use an installation CD and install the OS from scratch? As hamluis noted, that's the only way to know for sure if it's a hardware issue. If your friend transferred a disk image from the old hard drive to the new, that would indicate the problem is somewhere in your system files, not the hardware. Running a disk diagnostic tool is, as he noted, a good idea before attempting to do anything with the hard drive.

If, on the other hand, your friend did a clean install, it's probably time to get a new laptop.



#15 ruby_soho

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Posted 19 May 2013 - 03:42 PM

Sorry for being unclear - my friend put in a brand new hard drive and installed a new version of Windows. My original hard drive was totally gone, so I don't even know if it was possible to make an image/copy of it. It wasn't even recognized by my laptop. Everything on the hard drive my friend installed was new (including Windows 7), and it got eaten up pretty quick.

 

In January, I gave my laptop to Toshiba because it was messed up again, and they installed a new hard drive and new Windows as well (because the previous hard drive had been completely eaten up and was unrecognizable). And now, it's May and once again, my laptop is screwed up. So every single time, it's been a completely clean version of Windows. 

 

So by the sounds of it, this can pretty much only be a motherboard issue, correct? I definitely don't think it's the software.

 

What I don't get is that when I gave this laptop to Toshiba, I told them about how the HDD had failed on me twice before and that my laptop was eating up hard drives. My friend had told me to tell Toshiba to check for any other hardware issues, because even then we knew this wasn't normal and that was the only thing he could think of - that it's a hardware problem. Clearly, Toshiba didn't check anything though - they just stuck in another hard drive and called it a day. I assumed that they had fixed the hardware issue because I told them about it, and that's why I didn't understand why my laptop was failing again. But now I see that they didn't really fix anything.

 

Hamluis, you're right - there's a zillion laptop versions out there! I've been trying to research on what brands are better than others, but everything seems to be a matter of opinion. Most people I know with Toshibas love them and they last forever - but after this, I'm definitely not buying Toshiba again. Not just because of the crappy laptop that barely lasted me 2 months, but because of the horrible customer service and the fact that they didn't fix what I told them to fix, even though I was under warranty. 

 

Do you guys have any recommendations for PCs? 






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