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Virus won't let me download anti virus


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#1 hollypop87

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Posted 14 May 2013 - 09:51 AM

Hi,

 

I have a virus which seems to have removed Microsoft Security and when I try and download any further anti virus it say's that a virus and deletes it. I am also being asked to add my card details to sites like facebook. Really need some help on this one.

Thanks



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#2 InadequateInfirmity

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Posted 14 May 2013 - 07:56 PM

If you have any issues with these stweps please attempt them in safemode with networking. 

 

 

 

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:

Flush DNS
Report IE Proxy Settings
Report FF Proxy Settings
Reset Ie proxy Settins
Reset FF proxy settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result. 

Download Adware Cleaner run it Click the delete button allow it to run and post the log it creates.

http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner


Download the junkware removal tool save it to your desktop run it in safe mode post the log.
http://thisisudax.org/downloads/JRT.exe


Download Emsisoft Emergency Kit and save it to your desktop. Right-click on EmsisoftEmergencyKit.zip and select Extract All.... Leave all settings as they are and click Extract. You will now have a folder named EmsisoftEmergencyKit on your desktop.

Open the EmsisoftEmergencyKit
http://www.emsisoft.com/en/software/eek/download/
folder and double-click Start.exe.
A new window will open. Under "Run Directly:" click Emergency Kit Scanner.
When asked to run an online update, click Yes.
When the update is finished, click the Back to Security Status link in the left corner. On the main screen click the Scan Now button.
Select the Deep Scan option and click the SCAN button.
When the scan is finished click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
Click the View Report button and in the Reports window double-click on the most recent log. Note, logs are named as follows: a2scan_<date>-<time>.txt.
Copy/paste the report contents in your next reply


What happens when you press Alt + F4 at the same time?

#3 hollypop87

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Posted 15 May 2013 - 04:08 AM

I fall flat at the first step.

 

I get MiniToolBox.exe contained a virus and was deleted.

 

I can't do it. Any further advise?

Thanks



I am running in safe mode.

Thanks



#4 InadequateInfirmity

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Posted 15 May 2013 - 05:29 PM

Do you have another machine that you can download the items and transfer to this machine?


What happens when you press Alt + F4 at the same time?

#5 InadequateInfirmity

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Posted 15 May 2013 - 06:06 PM

Can you please follow the steps in the link below please and if you have issues please contact a mod here.

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/


What happens when you press Alt + F4 at the same time?

#6 hollypop87

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Posted 17 May 2013 - 06:47 AM

No sorry I don't have anything else to download on it.

 

Any other help?

Thanks






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