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unable to download file virus detected


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2 replies to this topic

#1 clerihew82

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Posted 13 May 2013 - 12:15 AM

I am working on a WIN 7 computer at my wifes office and cant download any files from internet and just says virus was detected..

 

Ive attached a few log files that i did some scans on

 

 

Thanks

 

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Safe mode with network support
User : Chris [Admin rights]
Mode : Scan -- Date : 05/12/2013 23:14:43
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 8 ¤¤¤
[TASK][SUSP PATH] CandyUpdater.job : C:\Users\tracy\AppData\Local\ArcadeCandy\candyUpdater.exe  [-] -> FOUND
[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJ] HKLM\[...]\System : ConsentPromptBehaviorUser (0) -> FOUND
[HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1       localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD3200AAKS-75L9A0 ATA Device +++++
--- User ---
[MBR] 49d5bb3bde5306da264b116eae08dff1
[BSP] 2443d7138d44605c205800f5c869ff21 : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 11418 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 23465984 | Size: 293786 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive1: FLASH Drive AU_USB20 USB Device +++++
--- User ---
[MBR] 0fa1341a177339c29fe7b7e1d52569b0
[BSP] f6c1ba7d92d0be5fb8d88bed3f20d626 : MBR Code unknown
Partition table:
0 - [XXXXXX] UNKNOWN (0x20) [VISIBLE] Offset (sectors): 1919950958 | Size: 265838 Mo
1 - [XXXXXX] UNKNOWN (0x6b) [VISIBLE] Offset (sectors): 1330184202 | Size: 263172 Mo
2 - [XXXXXX] DISKMNG (0x53) [VISIBLE] Offset (sectors): 538989391 | Size: 682794 Mo
3 - [ACTIVE] UNKNOWN (0x49) [VISIBLE] Offset (sectors): 1394627663 | Size: 10 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

Finished : << RKreport[1]_S_05122013_02d2314.txt >>
RKreport[1]_S_05122013_02d2314.txt

Attached Files


Edited by hamluis, 13 May 2013 - 12:11 PM.
Pasted log into post, moved from Win 7 to Malware Removal Logs - Hamluis.


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#2 nasdaq

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Posted 14 May 2013 - 08:20 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===
Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#3 nasdaq

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Posted 20 May 2013 - 08:27 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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