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Internet Explorer Error after "YouTube to Mp3 Studio" download - Am I infected?


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11 replies to this topic

#1 sgheaton

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Posted 03 May 2013 - 10:57 PM

I downloaded a "Free YouTube to Mp3 Studio" program.  Since then, Internet Explorer will not run.  I get the following messages:

 

"Internet Explorer has stopped working

A problem caused the program to stop working correctly. 

Windows will close the program and notify you if a sloution is

available:

 

"res;//ieframe.dll/acr_error.htm#,http;///

Internet Explorer has stopped trying to restore this website.  it appears that the website continues to have a problem.

What you can do:

img

img

img

More information"

 

"Do you want to hide this addon?

SweetPacks Toolbar for Internet Explorer (SweetTMTechnologies Ltd:

Disable     Yes     No:"

 

 

I also have a new icon that looks like a Chrome icon, but has a red shield in the middle.  It is some sort of internet browser, that will only connect to one address:

"http://proxy.allsearchapp.com/app/start/home"

 

I ran MalwareBytes, which showed no infections, but Internet explorer is still not working.   Any suggestions?

 

Thanks,

Shauna

 



BC AdBot (Login to Remove)

 


#2 Francis Houle

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Posted 04 May 2013 - 12:31 AM

Security Check

§  Download Security Check from here or here and save it to your Desktop.

§  Double-click on SecurityCheck.exe

§  Follow the on-screen instructions.

§  Notepad document should open automatically called checkup.txt.

§  Please post the content of that document.

 

Farbar Service Scanner

§  Download Farbar Service Scanner.

§  Run it on the computer.

§  Make sure the following options are checked:

o    Internet Services

o    Windows Firewall

o    System Restore

o    Security Center/Action Center

o    Windows Update

o    Windows Defender

o    Other Services

§  Press "Scan".

§  It will create a log (FSS.txt) in the same directory where you run the tool.

§  Please copy and paste the log to your reply.

 

MiniToolBox

§  Download MiniToolBox

§  Run it on the computer.

§  Checkmark following boxes:

§  Report IE Proxy Settings

§  Report FF Proxy Settings

§  List content of Hosts

§  List IP configuration

§  List Winsock Entries

§  List last 10 Event Viewer log

§  List Installed Programs

§  List Devices (do NOT change any settings here)

§  List Users, Partitions and Memory size

§  Click Go and post the result.

 

Malwarebytes’ Anti-Malware

§  Download Malwarebytes' Anti-Malware http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

§  Double-click mbam-setup.exe and follow the prompts to install the program.

§  At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

§  If an update is found, it will download and install the latest version.

§  Once the program has loaded, select Perform quick scan, then click Scan.

§  When the scan is complete, click OK, then Show Results to view the results.

§  Be sure that everything is checked, and click Remove Selected.

§  When completed, a log will open in Notepad.

§  Post the log back here.

§  Be sure to restart the computer.

§  The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

 

Malwarebytes’ Anti-Rootkit

§  Download Malwarebytes Anti-Rootkit from HERE to your Desktop.

§  Unzip downloaded file.

§  Open the folder where the contents were unzipped and run mbar.exe

§  Follow the instructions in the wizard to update and allow the program to scan your computer for threats.

§  DO NOT click on the Cleanup button. Simply exit the program.

§  When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

 

 AdwCleaner

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Junkware Removal Tool

§  Please download Junkware Removal Tool to your desktop.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.

 

Temp File Cleaner

§  Download Temp File Cleaner (TFC) Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

§  Double click on TFC.exe to run the program.

§  Click on Start button to begin cleaning process.

§  TFC will close all running programs, and it may ask you to restart computer.

§  NOTE. If it freezes in normal mode run it from safe mode. Be patient

 

Reset browsers

 

How to restore Google Chrome:
1. Close the Google Chrome browser, if it is running.
2. Go to Start menu, search for Run and open it. Or find it out from the Start menu, All programs, Accessories.
3. Type the following line according to the OS in the run box.
%LOCALAPPDATA%\Google\Chrome\User Data\ (in Windows 8/7/Vista)
%USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\ (in Windows Xp). And hit Enter.

4. There is a folder named Default and this folder contains all the current settings.

5. Rename the Default folder to Default.old.

6. Now lunch the Google Chrome.

See, all the original settings are restored. A new folder "Default" will be created and it will hold all settings for now.

 

How to restore Internet Explorer in Windows 8:

1.     Swipe in from the right edge of the screen (if you're using a mouse, point to the upper-right corner of the screen and move the mouse pointer down), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.

 

2.     In the search results, tap or click Internet Options. Tap or click the Advanced tab and then tap or click Reset… 
Note:
 Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data. 

 

3.     In the Reset Internet Explorer Settings window tap or click Reset 
Note: 
To delete all personal settings,tap or click the checkbox for Delete personal settings.

 

4.     Close and then restart Internet Explorer for the changes to take effect.

 

How to restore Internet Explorer in Windows XP, Vista or 7:

1.     Exit all programs, including Internet Explorer.

 

2.     If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press Enter: inetcpl.cpl

If you use Windows 7 or Windows Vista, click Start

Type the following command in the Search box, and then press Enter: inetcpl.cpl

The Internet Options dialog box appears.

 

3.     Click the Advanced tab.

 

4.     Under Reset Internet Explorer settings, click Reset. Then click Reset again.
Click to select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.

 

5.     When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

 

6.     Start Internet Explorer again.

 

How to restore Firefox:

1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu
and select Troubleshooting Information.

2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.

3. To continue, click Reset Firefox in the confirmation window that opens.

4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.

 

Please do the following :

§  Update Internet Explorer, Mozilla Firefox and Google Chrome

§  Update Java

§  Update Adobe Flash, Shockwave, Air and Reader

§  Update Windows

 

NOTE 1. Make sure all logs are pasted not attached.

NOTE 2. You must have only ONE antivirus on the computer. I recommend a paid antivirus like Norton 360, Kaspersky Pure or Malwarebytes Pro or a free antivirus like Avast, AVG or Microsoft Security Essentials


Edited by Francis Houle, 04 May 2013 - 12:33 AM.


#3 jack39291

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Posted 04 May 2013 - 02:57 PM

Better use some online converter, for example http://downloadmp3ringtone.com


Edited by jack39291, 04 May 2013 - 02:58 PM.


#4 Francis Houle

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Posted 04 May 2013 - 03:08 PM

Always check if the website and software are secure.



#5 sgheaton

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Posted 04 May 2013 - 08:50 PM

Thanks for the help and suggestions.  I don't really know how to check if a website and software are secure.  Could you suggest a site I could read that would explain how to tell?  Are online converters secure?  

 

Here are the results of the scans:

 

 

 Results of screen317's Security Check version 0.99.63  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 MVPS Hosts File  
 Spybot - Search & Destroy 
 Malwarebytes Anti-Malware version 1.70.0.1100  
 JavaFX 2.1.1    
 Java™ 6 Update 29  
 Java 7 Update 21  
 Adobe Reader XI  
 Google Chrome 26.0.1410.43  
 Google Chrome 26.0.1410.64  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 Symantec Norton Online Backup NOBuAgent.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 
 

 

 

 

Farbar Service Scanner Version: 14-04-2013
Ran by Ken (administrator) on 04-05-2013 at 10:25:19
Running from "C:\Users\Ken\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****

 

 

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Ken (administrator) on 04-05-2013 at 10:28:21
Running from "C:\Users\Ken\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
 
There are 15283 more lines starting with "127.0.0.1"
 
========================= IP Configuration: ================================
 
802.11n Wireless LAN Card = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Ken-HP
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 68-A3-C4-01-5B-D2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 78-AC-C0-AB-A2-9B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : 68-A3-C4-01-5B-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::31b1:c179:9b69:365e%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, May 04, 2013 10:05:07 AM
   Lease Expires . . . . . . . . . . : Sunday, May 05, 2013 10:05:06 AM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 208184260
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-BF-45-BA-78-AC-C0-AB-A2-9B
   DNS Servers . . . . . . . . . . . : 66.228.116.178
                                       66.228.116.179
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{66A2A74D-D15A-4A12-9826-84F95D4FBCD6}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{4659083A-C25F-44D6-84A1-C3E682B9C43A}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 13:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 17:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 15:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:1ccd:32e2:e7f9:2865(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1ccd:32e2:e7f9:2865%22(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  66.228.116.178-static.reverse.softlayer.com
Address:  66.228.116.178
 
Name:    google.com
Addresses:  2607:f8b0:4009:804::100e
 173.194.46.36
 173.194.46.37
 173.194.46.40
 173.194.46.46
 173.194.46.35
 173.194.46.33
 173.194.46.39
 173.194.46.38
 173.194.46.32
 173.194.46.41
 173.194.46.34
 
 
Pinging google.com [173.194.46.34] with 32 bytes of data:
Reply from 173.194.46.34: bytes=32 time=64ms TTL=52
Reply from 173.194.46.34: bytes=32 time=67ms TTL=52
 
Ping statistics for 173.194.46.34:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 64ms, Maximum = 67ms, Average = 65ms
Server:  66.228.116.178-static.reverse.softlayer.com
Address:  66.228.116.178
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Request timed out.
Reply from 206.190.36.45: bytes=32 time=216ms TTL=51
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 216ms, Maximum = 216ms, Average = 216ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=8ms TTL=128
Reply from 127.0.0.1: bytes=32 time=4ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 8ms, Average = 6ms
===========================================================================
Interface List
 13...68 a3 c4 01 5b d2 ......Microsoft Virtual WiFi Miniport Adapter
 12...78 ac c0 ab a2 9b ......Realtek PCIe FE Family Controller
 11...68 a3 c4 01 5b d3 ......802.11n Wireless LAN Card
  1...........................Software Loopback Interface 1
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
 25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6
 22...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.2     25
         10.0.0.0    255.255.255.0         On-link          10.0.0.2    281
         10.0.0.2  255.255.255.255         On-link          10.0.0.2    281
       10.0.0.255  255.255.255.255         On-link          10.0.0.2    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.0.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.0.2    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 22     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 22     58 2001::/32                On-link
 22    306 2001:0:9d38:953c:1ccd:32e2:e7f9:2865/128
                                    On-link
 11    281 fe80::/64                On-link
 22    306 fe80::/64                On-link
 22    306 fe80::1ccd:32e2:e7f9:2865/128
                                    On-link
 11    281 fe80::31b1:c179:9b69:365e/128
                                    On-link
  1    306 ff00::/8                 On-link
 22    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/03/2013 08:21:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16476, time stamp: 0x5126e7ac
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x17b0
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (05/03/2013 08:20:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16476, time stamp: 0x5126e7ac
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x1630
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (05/03/2013 08:17:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16476, time stamp: 0x5126e7ac
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x2d8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (05/03/2013 08:16:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16476, time stamp: 0x5126e7ac
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x13a8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (05/03/2013 04:19:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16476, time stamp: 0x5126e7ac
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x1354
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (05/03/2013 04:17:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16476, time stamp: 0x5126e7ac
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x804
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (05/03/2013 03:12:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16476, time stamp: 0x5126e7ac
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x92c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (05/03/2013 03:11:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16476, time stamp: 0x5126e7ac
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x8ec
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (05/03/2013 03:07:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16476, time stamp: 0x5126e7ac
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x12d8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (05/03/2013 03:07:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16476, time stamp: 0x5126e7ac
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x1780
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
 
System errors:
=============
Error: (05/03/2013 03:00:37 PM) (Source: Service Control Manager) (User: )
Description: The FastFreeConverterUpdt service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (05/03/2013 02:52:45 PM) (Source: NetBT) (User: )
Description: The name "KEN-HP         :0" could not be registered on the interface with IP address 10.0.0.2.
The computer with the IP address 10.0.0.3 did not allow the name to be claimed by
this computer.
 
Error: (05/01/2013 00:56:47 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.
 
Error: (04/25/2013 06:45:46 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.
 
Error: (04/24/2013 10:58:17 PM) (Source: NetBT) (User: )
Description: The name "KEN-HP         :20" could not be registered on the interface with IP address 10.0.0.2.
The computer with the IP address 10.0.0.3 did not allow the name to be claimed by
this computer.
 
Error: (04/24/2013 10:58:17 PM) (Source: NetBT) (User: )
Description: The name "KEN-HP         :0" could not be registered on the interface with IP address 10.0.0.2.
The computer with the IP address 10.0.0.3 did not allow the name to be claimed by
this computer.
 
Error: (04/24/2013 10:58:17 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{66A2A74D-D15A-4A12-9826-84F95D4FBCD6} because another computer on the network has the same name.  The server could not start.
 
Error: (04/23/2013 09:34:14 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (04/23/2013 09:34:14 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (04/23/2013 08:40:44 PM) (Source: NetBT) (User: )
Description: The name "KEN-HP         :0" could not be registered on the interface with IP address 10.0.0.2.
The computer with the IP address 10.0.0.3 did not allow the name to be claimed by
this computer.
 
 
Microsoft Office Sessions:
=========================
Error: (05/03/2013 08:21:07 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acKERNELBASE.dll6.1.7601.1801550b83c8ae06d73630000c41f17b001ce48766a1444f7C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dlla8487e46-b469-11e2-bdde-78acc0aba29b
 
Error: (05/03/2013 08:20:53 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acKERNELBASE.dll6.1.7601.1801550b83c8ae06d73630000c41f163001ce487660a1cee2C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dlla01c24b7-b469-11e2-bdde-78acc0aba29b
 
Error: (05/03/2013 08:17:35 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acKERNELBASE.dll6.1.7601.1801550b83c8ae06d73630000c41f2d801ce4875ec10cd1dC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dll2a497d13-b469-11e2-bdde-78acc0aba29b
 
Error: (05/03/2013 08:16:31 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acKERNELBASE.dll6.1.7601.1801550b83c8ae06d73630000c41f13a801ce4875c3e04787C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dll03ca0935-b469-11e2-bdde-78acc0aba29b
 
Error: (05/03/2013 04:19:23 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acKERNELBASE.dll6.1.7601.1801550b83c8ae06d73630000c41f135401ce4854a5261bb9C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dlle3ab43d2-b447-11e2-bdde-78acc0aba29b
 
Error: (05/03/2013 04:17:27 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acKERNELBASE.dll6.1.7601.1801550b83c8ae06d73630000c41f80401ce48545d3e5c80C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dll9e358e81-b447-11e2-bdde-78acc0aba29b
 
Error: (05/03/2013 03:12:12 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acKERNELBASE.dll6.1.7601.1801550b83c8ae06d73630000c41f92c01ce484b4256353aC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dll80bc5e7a-b43e-11e2-b1d3-78acc0aba29b
 
Error: (05/03/2013 03:11:58 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acKERNELBASE.dll6.1.7601.1801550b83c8ae06d73630000c41f8ec01ce484b371492c8C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dll7814f8aa-b43e-11e2-b1d3-78acc0aba29b
 
Error: (05/03/2013 03:07:58 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acKERNELBASE.dll6.1.7601.1801550b83c8ae06d73630000c41f12d801ce484aaafe82bbC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dlle9400c72-b43d-11e2-860b-78acc0aba29b
 
Error: (05/03/2013 03:07:46 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acKERNELBASE.dll6.1.7601.1801550b83c8ae06d73630000c41f178001ce484aa3b4dd4aC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dlle1f75165-b43d-11e2-860b-78acc0aba29b
 
 
=========================== Installed Programs ============================
 
3ivx D4 4.5.1 Decoder (remove only) (Version: 4.5.1)
ActiveLink Connect (Version: 5.5.4.15946)
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
Alice and the Magic Gardens (Version: 2.2.0.98)
Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)
AMD APP SDK Runtime (Version: 2.5.709.2)
AMD Catalyst Install Manager (Version: 3.0.838.0)
AMD Fuel (Version: 2011.0713.1830.31376)
AMD Problem Report Wizard (Version: 3.0.838.0)
AMD VISION Engine Control Center (Version: 2011.0713.1830.31376)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Panorama Maker 5 (Version: 5.0.1.25)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Big Fish Games: Game Manager (Version: 3.0.1.60)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.95)
Blio (Version: 2.0.5350)
Bonjour (Version: 3.0.0.10)
Bounce Symphony (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
Call of Duty® 4 - Modern Warfare™ (Version: 1.00.0000)
Call of Duty: Black Ops - Multiplayer
Call of Duty: Black Ops II
Call of Duty: Black Ops II - Multiplayer
Call of Duty: Black Ops II - Zombies
Call of Duty: Modern Warfare 3
Call of Duty: Modern Warfare 3 - Dedicated Server
Call of Duty: Modern Warfare 3 - Multiplayer
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0713.1830.31376)
Catalyst Control Center InstallProxy (Version: 2011.0713.1830.31376)
Catalyst Control Center Localization All (Version: 2011.0713.1830.31376)
CCC Help Chinese Standard (Version: 2011.0713.1829.31376)
CCC Help Chinese Traditional (Version: 2011.0713.1829.31376)
CCC Help Czech (Version: 2011.0713.1829.31376)
CCC Help Danish (Version: 2011.0713.1829.31376)
CCC Help Dutch (Version: 2011.0713.1829.31376)
CCC Help English (Version: 2011.0713.1829.31376)
CCC Help Finnish (Version: 2011.0713.1829.31376)
CCC Help French (Version: 2011.0713.1829.31376)
CCC Help German (Version: 2011.0713.1829.31376)
CCC Help Greek (Version: 2011.0713.1829.31376)
CCC Help Hungarian (Version: 2011.0713.1829.31376)
CCC Help Italian (Version: 2011.0713.1829.31376)
CCC Help Japanese (Version: 2011.0713.1829.31376)
CCC Help Korean (Version: 2011.0713.1829.31376)
CCC Help Norwegian (Version: 2011.0713.1829.31376)
CCC Help Polish (Version: 2011.0713.1829.31376)
CCC Help Portuguese (Version: 2011.0713.1829.31376)
CCC Help Russian (Version: 2011.0713.1829.31376)
CCC Help Spanish (Version: 2011.0713.1829.31376)
CCC Help Swedish (Version: 2011.0713.1829.31376)
CCC Help Thai (Version: 2011.0713.1829.31376)
CCC Help Turkish (Version: 2011.0713.1829.31376)
ccc-utility64 (Version: 2011.0713.1830.31376)
Christmas Wonderland (Version: 2.2.0.98)
Chuzzle Deluxe (Version: 2.2.0.95)
Content Transfer (Version: 1.3.0.23190)
Criminal Minds
CyberLink DVD Suite Deluxe (Version: 7.0.3210)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DNS Shield
Dora's World Adventure (Version: 2.2.0.95)
DVD Menu Pack for HP MediaSmart Video (Version: 4.2.4412)
Escape Rosecliff Island (Version: 2.2.0.95)
Farm Frenzy (Version: 2.2.0.95)
Fast Free Converter (Version: 3.0)
FATE (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
Free YouTube to MP3 Converter Studio 7.4
GameSpy Software
Google Chrome (Version: 26.0.1410.64)
Google Earth (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.135)
Healing Rhythms
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.1.1.0 (Version: 1.00.0000)
HP Auto (Version: 1.0.12494.3472)
HP Client Services (Version: 1.0.12656.3472)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Games (Version: 1.0.3.0)
HP MediaSmart DVD (Version: 4.2.4725)
HP MediaSmart Music (Version: 4.2.4517)
HP MediaSmart Photo (Version: 4.2.4513)
HP MediaSmart SmartMenu (Version: 3.1.2.4)
HP MediaSmart Video (Version: 4.2.4522)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.4.0)
HP MovieStore (Version: 1.0.027)
HP MovieStore (Version: 2.0.2)
HP Odometer (Version: 2.10.0000)
HP Remote Solution (Version: 1.1.14.0)
HP Setup (Version: 8.4.4400.3525)
HP Setup Manager (Version: 1.0.12844.3519)
HP Support Assistant (Version: 6.0.5.4)
HP Support Information (Version: 10.1.1000)
HP Update (Version: 5.002.003.003)
HP Vision Hardware Diagnostics (Version: 2.1.6.0)
Hulu Desktop (Version: 0.9.13)
HydraVision (Version: 4.2.210.0)
Install Drivers (Version: 2.0.3.0)
Internet Browser (Version: 23.0.1271.95)
Internet Explorer Toolbar 4.8 by SweetPacks (Version: 4.8.0000)
iTunes (Version: 11.0.2.26)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 29 (Version: 6.0.290)
JavaFX 2.1.1 (Version: 2.1.1)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Kobo (Version: 1.6)
LabelPrint (Version: 2.5.3130)
LightScribe System Software (Version: 1.18.20.1)
magicJack (Version: 2.0.6073.4252)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Medal of Honor Allied Assault
Medal of Honor Allied Assault™ Spearhead
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft PowerPoint Viewer (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Movie Theme Pack for HP MediaSmart Video (Version: 4.2.4412)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery P.I. - The London Caper (Version: 2.2.0.95)
Nikon File Uploader 2 (Version: 2.00.0001)
Nikon Message Center 2 (Version: 2.0.1)
Norton Online Backup (Version: 2.1.17869)
NWZ-E360 WALKMAN Guide (Version: 2.1.0.14010)
OverDrive Media Console (Version: 3.2.10)
PDF Complete Special Edition (Version: 4.0.9)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.7717)
Picture Control Utility (Version: 1.2.0)
PictureMover (Version: 3.5.0.33)
Plants vs. Zombies (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
PopCap Browser Plugin
Power2Go (Version: 6.1.4329)
PowerDirector (Version: 8.0.3129)
PressReader (Version: 5.10.1102.0)
QuickTime (Version: 7.73.80.64)
Ralink RT2860 Wireless LAN Card
Realtek High Definition Audio Driver (Version: 6.0.1.6196)
Recovery Manager (Version: 5.5.3219)
Reset My Browser
RoxioNow Player (Version: 1.9.5.101)
Skype™ 6.3 (Version: 6.3.105)
Social Privacy
Spybot - Search & Destroy (Version: 1.6.2)
Steam (Version: 1.0.0.0)
System Requirements Lab Detection (Version: 1.0.5.0)
The Journey to Wild Divine
The Wild Divine Grapher
Tooble
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update Installer for WildTangent Games App
Updater By SweetPacks 2.0.0.566 (Version: 2.0.0.566)
ViewNX 2 (Version: 2.0.1)
Virtual Families (Version: 2.2.0.95)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Wheel of Fortune 2 (Version: 2.2.0.95)
WildTangent Games App (HP Games) (Version: 4.0.10.15)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Xilisoft YouTube HD Video Downloader (Version: 3.2.0.0630)
Zinio Reader 4 (Version: 4.0.3184)
Zuma Deluxe (Version: 2.2.0.95)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 24%
Total physical RAM: 8191.29 MB
Available physical RAM: 6156.44 MB
Total Pagefile: 16380.75 MB
Available Pagefile: 14135.3 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.42 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:1384.28 GB) (Free:1265.98 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.88 GB) (Free:1.58 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\KEN-HP
 
Administrator            Guest                    Ken                      
Shauna                   
 
 
**** End of log ****
 

 

 

Malwarebytes Anti-Malware (PRO) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.05.04.07
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Ken :: KEN-HP [administrator]
 
Protection: Enabled
 
5/4/2013 10:36:11 AM
mbam-log-2013-05-04 (10-36-11).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 242791
Time elapsed: 6 minute(s), 18 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 

 

 

Malwarebytes Anti-Rootkit BETA 1.05.0.1001
www.malwarebytes.org
 
Database version: v2013.05.04.08
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Ken :: KEN-HP [administrator]
 
5/4/2013 12:33:53 PM
mbar-log-2013-05-04 (12-33-53).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled: 
Objects scanned: 31117
Time elapsed: 7 minute(s), 27 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 

 

 

# AdwCleaner v2.300 - Logfile created 05/04/2013 at 12:38:00
# Updated 28/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Ken - KEN-HP
# Boot Mode : Normal
# Running from : C:\Users\Ken\Desktop\adwcleaner.exe
# Option [Delete]
 
 
***** [Services] *****
 
 
***** [Files / Folders] *****
 
File Deleted : C:\END
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Deleted : C:\Users\Shauna\AppData\Local\Temp\Uninstall.exe
Folder Deleted : C:\Program Files (x86)\SweetIM
Folder Deleted : C:\Users\Ken\AppData\Local\APN
Folder Deleted : C:\Users\Ken\AppData\Local\Google\Chrome\User Data\Default\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
Folder Deleted : C:\Users\Ken\AppData\Local\Temp\AskSearch
Folder Deleted : C:\Users\Ken\AppData\LocalLow\SweetIM
Folder Deleted : C:\Users\Shauna\AppData\Local\PackageAware
 
***** [Registry] *****
 
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EEE6C35B-6118-11DC-9C72-001320C79847}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EEE6C35C-6118-11DC-9C72-001320C79847}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EEE6C35B-6118-11DC-9C72-001320C79847}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EEE6C35C-6118-11DC-9C72-001320C79847}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\grusskartencenter.com
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\grusskartencenter.com
Key Deleted : HKCU\Software\pc optimizer pro
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B302A1BD-0157-49FA-90F1-4E94F22C7B4B}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\Extension.DLL
Key Deleted : HKLM\SOFTWARE\Classes\Extension.ExtensionHelperObject
Key Deleted : HKLM\SOFTWARE\Classes\Extension.ExtensionHelperObject.1
Key Deleted : HKLM\Software\Classes\Installer\Features\FB6D58DD787439A4995AF3C00FEA8843
Key Deleted : HKLM\Software\Classes\Installer\Products\FB6D58DD787439A4995AF3C00FEA8843
Key Deleted : HKLM\SOFTWARE\Classes\SWEETIE.IEToolbar
Key Deleted : HKLM\SOFTWARE\Classes\SWEETIE.IEToolbar.1
Key Deleted : HKLM\SOFTWARE\Classes\sweetim_urlsearchhook.toolbarurlsearchhook
Key Deleted : HKLM\SOFTWARE\Classes\sweetim_urlsearchhook.toolbarurlsearchhook.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.sweetie
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.sweetie.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{1D5A4199-956E-49BC-B89F-6A35C57C0D13}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EEE6C35E-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EEE6C35F-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BundleSweetIMSetup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BundleSweetIMSetup_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\I Want This_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\I Want This_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\c1f2d82e6b4cd05da5a97014ef736eab-795373474
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EEE6C35B-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EEE6C35C-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EEE6C35D-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{A36867C6-302D-49FC-9D8E-1EB037B5F1AB}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{EEE6C358-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{EEE6C359-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{EEE6C35A-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EEE6C367-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EEE6C35C-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DD85D6BF-4787-4A93-99A5-3F0CF0AE8834}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A36867C6-302D-49FC-9D8E-1EB037B5F1AB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C358-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C359-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C35A-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{EEE6C35B-6118-11DC-9C72-001320C79847}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs [C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgHelperApp.exe]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs [C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgToolbarProxy.dll]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EEE6C35B-6118-11DC-9C72-001320C79847}]
 
***** [Internet Browsers] *****
 
-\\ Internet Explorer v9.0.8112.16476
 
[OK] Registry is clean.
 
-\\ Google Chrome v26.0.1410.64
 
File : C:\Users\Ken\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
File : C:\Users\Shauna\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
*************************
 
AdwCleaner[R1].txt - [8312 octets] - [04/05/2013 12:37:36]
AdwCleaner[S1].txt - [7979 octets] - [04/05/2013 12:38:00]
 
########## EOF - C:\AdwCleaner[S1].txt - [8039 octets] ##########
 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.3 (04.29.2013:2)
OS: Windows 7 Home Premium x64
Ran by Ken on Sat 05/04/2013 at 12:45:13.82
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
Successfully stopped: [Service] updater by sweetpacks 
Successfully deleted: [Service] updater by sweetpacks 
 
 
 
~~~ Registry Values
 
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sweetim
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\sweetim
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6539E897-50EF-4C87-A6DE-B57A71EDC1B4}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C0114F18-AC58-4188-9C8B-3FE75FAFCA77}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671} 
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671} 
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\big fish games"
Successfully deleted: [Folder] "C:\ProgramData\regwork"
Successfully deleted: [Folder] "C:\ProgramData\speedypc software"
Successfully deleted: [Folder] "C:\Users\Ken\AppData\Roaming\drivercure"
Successfully deleted: [Folder] "C:\Users\Ken\AppData\Roaming\speedypc software"
Successfully deleted: [Folder] "C:\Users\Ken\appdata\local\visi_coupon"
Successfully deleted: [Folder] "C:\Users\Ken\appdata\locallow\fast free converter"
Successfully deleted: [Folder] "C:\Program Files (x86)\fast free converter"
Successfully deleted: [Folder] "C:\Program Files (x86)\regwork"
Successfully deleted: [Folder] "C:\Program Files (x86)\social privacy"
 
 
 
~~~ Event Viewer Logs were cleared
 

 

 

I also restored Internet Explorer and Chrome, then updated all the other things you listed.  

Thanks again for all your help!



#6 Francis Houle

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Posted 04 May 2013 - 09:14 PM

To find out if it is safe, you can ask the question on google.
 
First, please uninstall :
Spybot - Search & Destroy 
JavaFX 2.1.1    
Java™ 6 Update 29  
Norton Online Backup (Version: 2.1.17869)
Reset My Browser
Updater By SweetPacks 2.0.0.566 (Version: 2.0.0.566)


#7 sgheaton

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Posted 04 May 2013 - 09:26 PM

OK, I did uninstall those.  Should I also uninstall the program that started all of this, or will messing with it start the whole thing up again?



#8 Francis Houle

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Posted 04 May 2013 - 09:28 PM

Indeed!



#9 sgheaton

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Posted 04 May 2013 - 09:39 PM

I uninstalled the program, and everything works!  I'm so grateful for your help.  Is there anything else I should do?



#10 Francis Houle

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Posted 04 May 2013 - 09:41 PM

Make sure windows is up to date :)

 

I'm glad everything is OK



#11 sgheaton

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Posted 04 May 2013 - 09:55 PM

I will do that.  Thank you so much for your help!



#12 Francis Houle

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Posted 04 May 2013 - 09:59 PM

No problem!






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