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Windows 8 boot issues


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#1 Gilly1980

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Posted 29 April 2013 - 10:22 PM

Gateway NE56R31u laptop

Windows 8 64 bit

No hardware mods, only added software is Windows Defender and Malware Bytes

 

This computer has been running great since Christmas.  It started acting sluggish yesterday (took forever to load pages, lots of "not responding, etc) and finally shut itself down.  Now when you plug it in and try to boot it gets to the Gateway logo screen and goes no farther.  Tried Shift/F8 and Esc to boot in safe mode to no avail.  Planned to run MWB if I could get it to boot.  Any suggestions before returning it or taking it to the repair shop?  Thanks.



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#2 Anshad Edavana

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Posted 29 April 2013 - 10:58 PM

Hi

 

Is you system stuck at the BIOS logo screen ?. Can you access BIOS setup ?



#3 Gilly1980

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Posted 29 April 2013 - 11:01 PM

I never saw anything that looked like BIOS.  Went straight to the Gateway logo screen.  I don't know how to access BIOS setup either.



#4 Anshad Edavana

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Posted 30 April 2013 - 03:44 AM

Normally F2 or F10 or F12 are the BIOS keys in Laptops. Try them one by one to access BIOS.



#5 Gilly1980

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Posted 30 April 2013 - 08:26 AM

F2 sent me to the InsydeH2O setup utility but there's no option to boot in safe mode.  Off to try F10 and F12...



#6 Gilly1980

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Posted 30 April 2013 - 08:34 AM

F10 and F12 did nothing. 



#7 Gilly1980

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Posted 30 April 2013 - 08:36 AM

In the setup utility it indicates that F12 during POST will bring up the boot menu.  I don't think it's even getting to POST before locking up.  What could cause that?



#8 calden

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Posted 30 April 2013 - 08:52 AM

Try this.......On startup hold down ALT key and keep hitting F10......this should enable you to reach a Boot Sequence Screen.



#9 Anshad Edavana

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Posted 30 April 2013 - 09:05 AM

Hi Gilly 1980

 

Insyde H2O setup screen is the BIOS screen. So your system is not stuck at BIOS and it is good news. To enter safemode you need to press F8 during powering on. If success you will see "Advanced boot options" menu. In there select "Safemode" .

 

Do you have a Windows installation disc or system repair disc or OEM Restore disc? . We need boot from it for next steps.


Edited by Anshad Edavana, 30 April 2013 - 09:06 AM.


#10 Gilly1980

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Posted 30 April 2013 - 04:30 PM

No disc in the box.  My last desktop didn't come with one either but you could restore directly from the hard drive.



#11 Anshad Edavana

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Posted 01 May 2013 - 12:43 PM

Hi

 

If you have friends who installed Win 8 64, you will be able to create a system repair disc from their system. Then you can use that CD to boot from the drive and try refresh, reset or a OEM restore.

 

http://www.eightforums.com/tutorials/2855-system-repair-disc-create-windows-8-a.html






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