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13 replies to this topic

#1 Jimy1971

Jimy1971

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Posted 14 April 2013 - 04:42 AM

Hi,

 

New to the forum and am looking for some advice.Everytime I open a new tab in firefox I am getting redireected to this  http://websearch.helpmefindyour.info/. No matter what I do I cant seen to get rid of it. I've also noticed that my laptop has slowed right down on startup. Any advice or help would be great.

 

Thanks in advance

 

Jim



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#2 Broni

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Posted 14 April 2013 - 11:35 AM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif NOTE. Make sure all logs are pasted not attached.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif




#3 Jimy1971

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Posted 23 April 2013 - 02:54 PM

Hi Broni,

 

Thanks for your help.

 

Here are the logs

 

 

Farbar Service Scanner Version: 14-04-2013
Ran by jordan (administrator) on 23-04-2013 at 20:25:42
Running from "C:\Users\jordan\Downloads"
Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

 

 

 

 

 

 Results of screen317's Security Check version 0.99.63  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Disabled!  
AVG Internet Security 2012   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 SUPERAntiSpyware     
 Malwarebytes Anti-Malware version 1.70.0.1100  
 CCleaner     
 Java™ 6 Update 33  
 Java 7 Update 15  
 Java version out of Date!
 Adobe Flash Player     11.6.602.180  
 Adobe Reader XI  
 Mozilla Firefox (20.0.1)
 Google Chrome 26.0.1410.43  
 Google Chrome 26.0.1410.64  
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe
 AVG avgtray.exe
 AVG avgrsx.exe
 AVG avgnsx.exe
 AVG avgemc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 

 

 

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.04.23.07

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16540
jordan :: TAYLORS-PC [administrator]

23/04/2013 20:31:46
MBAM-log-2013-04-23 (20-49-02).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 215305
Time elapsed: 16 minute(s), 5 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\ProgramData\Search--NewwTab\51642d664eead.dll (Adware.MultiPlug) -> No action taken.
C:\ProgramData\VuaaUddixx\51642d3dd226a.dll (Adware.MultiPlug) -> No action taken.

(end)
 

 

I removed the threats when prompted to.

 

 

 

I cannot scan with anti rootkit as i keep getting the following message,

Error

 

The system volume seems inaccessible or encrypted. Scan cant continue.

 

When I click exit I get this message,

 

Error

Could not remove DDA driver.



#4 Broni

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Posted 23 April 2013 - 06:56 PM

Run MBAR from safe mode.

 

I still need MiniToolbox log.


My Website

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#5 Jimy1971

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Posted 24 April 2013 - 02:56 AM

Hi Broni,

 

I ran MBAR in safe mode and all it said was no malware found.No cleanup needed.

 

Here is the minitoolbox log

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by jordan (administrator) on 24-04-2013 at 08:51:11
Running from "C:\Users\jordan\Downloads"
Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= IP Configuration: ================================

Atheros AR5B91 Wireless Network Adapter = Wireless Network Connection (Connected)
Broadcom NetXtreme Gigabit Ethernet = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Local Area Connection" address=192.168.2.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : taylors-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Mixed
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : localdomain

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 06-17-C4-75-59-13
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : localdomain
   Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
   Physical Address. . . . . . . . . : 00-17-C4-75-59-13
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a0cf:5617:3f7:647a%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 24 April 2013 08:47:35
   Lease Expires . . . . . . . . . . : 25 April 2013 08:47:38
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 218109892
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-C9-C1-BB-00-1D-72-FC-F6-20
   DNS Servers . . . . . . . . . . . : 192.168.1.1
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-1D-72-FC-F6-20
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{BE414A91-DE76-4EF2-A308-57FE9ADA0AAE}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:302c:ca1:3f57:fefd(Preferred)
   Link-local IPv6 Address . . . . . : fe80::302c:ca1:3f57:fefd%26(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.localdomain:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : localdomain
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2a00:1450:400b:c01::71
      74.125.138.113
      74.125.138.138
      74.125.138.101
      74.125.138.102
      74.125.138.139
      74.125.138.100


Pinging google.com [74.125.138.100] with 32 bytes of data:
Reply from 74.125.138.100: bytes=32 time=53ms TTL=51
Reply from 74.125.138.100: bytes=32 time=51ms TTL=51

Ping statistics for 74.125.138.100:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 51ms, Maximum = 53ms, Average = 52ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  98.139.183.24
      98.138.253.109
      206.190.36.45


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=275ms TTL=47
Reply from 206.190.36.45: bytes=32 time=268ms TTL=47

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 268ms, Maximum = 275ms, Average = 271ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...06 17 c4 75 59 13 ......Microsoft Virtual WiFi Miniport Adapter
 11...00 17 c4 75 59 13 ......Atheros AR5B91 Wireless Network Adapter
 10...00 1d 72 fc f6 20 ......Broadcom NetXtreme Gigabit Ethernet
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 26...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 27...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    281
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 26     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 26     58 2001::/32                On-link
 26    306 2001:0:9d38:6ab8:302c:ca1:3f57:fefd/128
                                    On-link
 11    281 fe80::/64                On-link
 26    306 fe80::/64                On-link
 26    306 fe80::302c:ca1:3f57:fefd/128
                                    On-link
 11    281 fe80::a0cf:5617:3f7:647a/128
                                    On-link
  1    306 ff00::/8                 On-link
 26    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/21/2013 09:56:24 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location I:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 20

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 19

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 18

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 17

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 16


System errors:
=============
Error: (04/23/2013 11:53:35 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (04/23/2013 03:29:32 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (04/22/2013 10:29:30 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (04/22/2013 10:12:34 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.5 with the system
having network hardware address 28-E0-2C-32-79-79. Network operations on this system may
be disrupted as a result.

Error: (04/22/2013 09:56:59 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.2 with the system
having network hardware address 10-68-3F-E5-59-4A. Network operations on this system may
be disrupted as a result.

Error: (04/21/2013 09:46:50 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (04/20/2013 07:38:34 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (04/20/2013 07:30:28 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (04/20/2013 07:12:38 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (04/18/2013 11:36:27 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.


Microsoft Office Sessions:
=========================
Error: (04/21/2013 09:56:24 PM) (Source: Windows Backup)(User: )
Description: I:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 20

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 19

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 18

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 17

Error: (04/13/2013 10:08:03 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 16


=========================== Installed Programs ============================

µTorrent (Version: 3.3.0.29420)
3Connect (Version: 2.0.0)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Adobe Shockwave Player 11.6 (Version: 11.6.8.638)
AIM for Windows
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Quicktime Pro  v7.71 (Version: v7.71)
Apple Software Update (Version: 2.1.3.127)
Ares 2.1.8 (Version: 2.1.8-Build#3042)
AVG 2012 (Version: 12.0.3162)
AVG 2012 (Version: 12.1.2241)
AVG 2012 (Version: 2012.1.2241)
AVG Security Toolbar (Version: 14.2.0.1)
BlackBerry Desktop Software 5.0.1 (Version: 5.0.1.28)
BlackBerry® Media Sync (Version: 2.0.28)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.23)
ConvertXtoDVD 4.0.9.322 (Version: 4.0.9.322)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Defraggler (Version: 2.09)
Download Updater (AOL Inc.)
Free YouTube to MP3 Converter version 3.10.14.1206
Freemake Video Converter version 3.1.2 (Version: 3.1.2)
Google Chrome (Version: 26.0.1410.64)
Google Update Helper (Version: 1.3.21.135)
HiJackThis (Version: 1.0.0)
HP Deskjet 3050 J610 series Basic Device Software (Version: 22.0.334.0)
HP Deskjet 3050 J610 series Help (Version: 140.0.63.63)
HP Deskjet 3050 J610 series Product Improvement Study (Version: 22.0.334.0)
HP Photo Creations (Version: 1.0.0.3341)
HP Update (Version: 5.002.005.003)
Huawei modem
iCloud (Version: 2.1.2.8)
iTunes (Version: 11.0.2.26)
Java 7 Update 15 (Version: 7.0.150)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 33 (Version: 6.0.330)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook Connector (Version: 14.0.6123.5001)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 7 Ultra Edition (Version: 7.02.9753)
neroxml (Version: 1.0.0)
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
PKR
QuickTime (Version: 7.73.80.64)
SAMSUNG Intelli-studio
SUPERAntiSpyware (Version: 5.0.1144)
swMSM (Version: 12.0.0.1)
Ultimate Duck Hunting
Update for FLV Player
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VLC media player 2.0.4 (Version: 2.0.4)
VSO ConvertXToDVD (Version: 5.0.0.37)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
WinRAR 4.00 (32-bit) (Version: 4.00.0)
Yahoo! Messenger
Yahoo! Software Update

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 1976.87 MB
Available physical RAM: 848.28 MB
Total Pagefile: 3953.74 MB
Available Pagefile: 2624.93 MB
Total Virtual: 2047.88 MB
Available Virtual: 1937.07 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:69.65 GB) (Free:17.96 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:69.64 GB) (Free:69.53 GB) NTFS

========================= Users: ========================================

User accounts for \\TAYLORS-PC

Administrator            Guest                    jordan                   


**** End of log ****
 


Edited by Jimy1971, 24 April 2013 - 03:19 AM.


#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 35,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:07:20 AM

Posted 24 April 2013 - 06:23 PM

Is IE affected as well?

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif




#7 Jimy1971

Jimy1971
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:03:20 PM

Posted 25 April 2013 - 03:13 AM

Hi Broni,

No IE is not affected as we never use it.

 

Here is the Adwcleaner log

 

# AdwCleaner v2.202 - Logfile created 04/25/2013 at 09:07:25
# Updated 23/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (32 bits)
# User : jordan - TAYLORS-PC
# Boot Mode : Normal
# Running from : C:\Users\jordan\Downloads\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Deleted on reboot : C:\Program Files\Common Files\AVG Secure Search
File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\babylon.xml
File Deleted : C:\Users\jordan\AppData\Roaming\Mozilla\Firefox\Profiles\xcar1m8i.default-1357914540354\extensions\[email protected]
File Deleted : C:\Users\jordan\AppData\Roaming\Mozilla\Firefox\Profiles\xcar1m8i.default-1357914540354\searchplugins\delta.xml
File Deleted : C:\Users\jordan\AppData\Roaming\Mozilla\Firefox\Profiles\xcar1m8i.default-1357914540354\searchplugins\WebSearch.xml
Folder Deleted : C:\Program Files\Common Files\DVDVideoSoft\TB
Folder Deleted : C:\Program Files\Common Files\Software Update Utility
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\Users\jordan\AppData\Local\AVG Secure Search
Folder Deleted : C:\Users\jordan\AppData\Local\Conduit
Folder Deleted : C:\Users\jordan\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla
Folder Deleted : C:\Users\jordan\AppData\Local\PutLockerDownloader
Folder Deleted : C:\Users\jordan\AppData\LocalLow\AVG Secure Search
Folder Deleted : C:\Users\jordan\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\jordan\AppData\Roaming\Babylon
Folder Deleted : C:\Users\jordan\AppData\Roaming\dvdvideosoftiehelpers
Folder Deleted : C:\Users\jordan\AppData\Roaming\Mozilla\Firefox\Profiles\xcar1m8i.default-1357914540354\jetpack
Folder Deleted : C:\Users\jordan\AppData\Roaming\OpenCandy
Folder Deleted : C:\Users\jordan\AppData\Roaming\yourfiledownloader

***** [Registry] *****

Key Deleted : HKCU\Software\1ClickDownload
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKCU\Software\AppDataLow\SProtector
Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\BabylonToolbar
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\IGearSettings
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI.1
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A36BCB13-778D-4A40-99C1-D686086D268F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2504091
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2786678
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3072253
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3220468
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{CCA8F2AB-BE4E-41F0-A289-4D960CEA58EA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG Secure Search
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\Software\SP Global
Key Deleted : HKLM\Software\SProtector
Key Deleted : HKLM\Software\Tarma Installer
Key Deleted : HKLM\Software\YourFileDownloader
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{BA14329E-9550-4989-B3F2-9732E92D17CC}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16537

Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://websearch.helpmefindyour.info/?pid=322&r=2013/04/09&hid=2355575927&lg=EN&cc=IE --> hxxp://www.google.com
Replaced : [HKLM\SOFTWARE\Microsoft\Internet Explorer\Main - Start Page] = hxxp://websearch.helpmefindyour.info/?pid=322&r=2013/04/09&hid=2355575927&lg=EN&cc=IE --> hxxp://www.google.com

-\\ Mozilla Firefox v20.0.1 (en-US)

File : C:\Users\jordan\AppData\Roaming\Mozilla\Firefox\Profiles\xcar1m8i.default-1357914540354\prefs.js

C:\Users\jordan\AppData\Roaming\Mozilla\Firefox\Profiles\xcar1m8i.default-1357914540354\user.js ... Deleted !

Deleted : user_pref("aol_toolbar.default.homepage.check", false);
Deleted : user_pref("aol_toolbar.default.search.check", false);
Deleted : user_pref("aol_toolbar.surf.date", "184");
Deleted : user_pref("aol_toolbar.surf.lastDate", "24");
Deleted : user_pref("aol_toolbar.surf.lastMonth", "1");
Deleted : user_pref("aol_toolbar.surf.lastYear", "2013");
Deleted : user_pref("aol_toolbar.surf.month", "569");
Deleted : user_pref("aol_toolbar.surf.prevMonth", "0");
Deleted : user_pref("aol_toolbar.surf.total", "573");
Deleted : user_pref("aol_toolbar.surf.week", "184");
Deleted : user_pref("aol_toolbar.surf.year", "569");
Deleted : user_pref("browser.search.defaultenginename", "WebSearch");
Deleted : user_pref("browser.search.defaultenginename,S", "WebSearch");
Deleted : user_pref("browser.search.defaulturl", "hxxp://websearch.helpmefindyour.info/?pid=322&r=2013/04/09&h[...]
Deleted : user_pref("browser.search.order.1", "WebSearch");
Deleted : user_pref("browser.search.order.1,S", "WebSearch");
Deleted : user_pref("browser.search.selectedEngine,S", "WebSearch");
Deleted : user_pref("extensions.51642d3dd218c.scode", "(function(){try{if('aol.com,mail.google.com,premiumrepo[...]
Deleted : user_pref("extensions.BabylonToolbar.prtkDS", 0);
Deleted : user_pref("extensions.BabylonToolbar.prtkHmpg", 0);
Deleted : user_pref("extensions.delta.admin", false);
Deleted : user_pref("extensions.delta.aflt", "babsst");
Deleted : user_pref("extensions.delta.appId", "{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}");
Deleted : user_pref("extensions.delta.autoRvrt", "false");
Deleted : user_pref("extensions.delta.dfltLng", "en");
Deleted : user_pref("extensions.delta.excTlbr", false);
Deleted : user_pref("extensions.delta.id", "5a0033570000000000000617c4755913");
Deleted : user_pref("extensions.delta.instlDay", "15803");
Deleted : user_pref("extensions.delta.instlRef", "sst");
Deleted : user_pref("extensions.delta.newTab", false);
Deleted : user_pref("extensions.delta.prdct", "delta");
Deleted : user_pref("extensions.delta.prtnrId", "delta");
Deleted : user_pref("extensions.delta.rvrt", "false");
Deleted : user_pref("extensions.delta.smplGrp", "none");
Deleted : user_pref("extensions.delta.tlbrId", "base");
Deleted : user_pref("extensions.delta.tlbrSrchUrl", "");
Deleted : user_pref("extensions.delta.vrsn", "1.8.10.0");
Deleted : user_pref("extensions.delta.vrsnTs", "1.8.10.021:17:54");
Deleted : user_pref("extensions.delta.vrsni", "1.8.10.0");
Deleted : user_pref("keyword.URL", "hxxp://websearch.helpmefindyour.info/?pid=322&r=2013/04/09&hid=2355575927&[...]
Deleted : user_pref("sweetim.toolbar.previous.browser.search.defaultenginename", "WebSearch");
Deleted : user_pref("sweetim.toolbar.previous.browser.search.selectedEngine", "WebSearch");
Deleted : user_pref("sweetim.toolbar.previous.browser.startup.homepage", "hxxp://websearch.helpmefindyour.info[...]
Deleted : user_pref("sweetim.toolbar.previous.keyword.URL", "hxxp://websearch.helpmefindyour.info/?pid=322&r=2[...]
Deleted : user_pref("sweetim.toolbar.scripts.1.domain-blacklist", "");
Deleted : user_pref("sweetim.toolbar.searchguard.UserRejectedGuard_DS", "");
Deleted : user_pref("sweetim.toolbar.searchguard.UserRejectedGuard_HP", "");
Deleted : user_pref("sweetim.toolbar.searchguard.enable", "");

-\\ Google Chrome v26.0.1410.64

File : C:\Users\jordan\AppData\Local\Google\Chrome\User Data\Default\Preferences

Deleted [l.45] : icon_url = "hxxp://websearch.helpmefindyour.info/favicon.ico",
Deleted [l.48] : keyword = "websearch",
Deleted [l.52] : search_url = "hxxp://websearch.helpmefindyour.info/?l=1&q={searchTerms}&pid=322&r=2013/04/09&[...]
Deleted [l.53] : suggest_url = "hxxp://websearch.helpmefindyour.info/?l=1&q={searchTerms}&pid=322&r=2013/04/09[...]

*************************

AdwCleaner[S1].txt - [359 octets] - [25/04/2013 08:41:19]
AdwCleaner[S2].txt - [13858 octets] - [25/04/2013 09:07:25]

########## EOF - C:\AdwCleaner[S2].txt - [13919 octets] ##########

 

 

 

 

 

JRT log

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.8.9 (04.22.2013:1)
OS: Windows 7 Home Premium x86
Ran by jordan on 25/04/2013 at  9:14:53.11
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sweetim
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\sweetim
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4b5c-9287-DA72D38F4FE6}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4b5c-9287-DA72D38F4FE6}



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Users\jordan\AppData\Roaming\mozilla\firefox\profiles\xcar1m8i.default-1357914540354\minidumps [27 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 25/04/2013 at  9:18:22.46
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

 

ESET log

 

 

C:\Users\jordan\AppData\Local\Google\Chrome\User Data\Default\Extensions\eokabjciamakphoobklddkmlblafidej\1\51642d664ec559.88745054.js    Win32/Adware.MultiPlug.H application    cleaned by deleting - quarantined
C:\Users\jordan\AppData\Local\Google\Chrome\User Data\Default\Extensions\gciilohjcapnicikgaoaeohlnfjgcnih\1\51642d3dd20057.90385500.js    Win32/Adware.MultiPlug.H application    cleaned by deleting - quarantined
 


Edited by Jimy1971, 25 April 2013 - 04:46 AM.


#8 Broni

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Posted 25 April 2013 - 10:29 AM

How are things now with Firefox?

 

No IE is not affected as we never use it.

I still need you to check.

 

p22002970.gif Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

 

p22002970.gif 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif




#9 Jimy1971

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Posted 25 April 2013 - 05:45 PM

Hi Broni,

 

Done all the above. I don't have IE. Must have uninstalled it. Thanks for all your help.

 

Jim



#10 Broni

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Posted 25 April 2013 - 06:07 PM

How are things now with Firefox?

 

IE is part of Windows and it can't be uninstalled so you must have it.

Start>All programs


My Website

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#11 Jimy1971

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Posted 26 April 2013 - 03:45 PM

Hi Broni,

 

Didn't realize I still had IE on here until you told me how to find it. As soon as I opened it up,it stopped responding and so did firefox.



#12 Broni

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Posted 26 April 2013 - 04:10 PM

Reset Internet Explorer.
Go here: http://support.microsoft.com/kb/923737 and run "FixIt" procedure.
Make sure you follow ALL steps listed there.

See how it goes.


My Website

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#13 Jimy1971

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Posted 27 April 2013 - 02:50 PM

All done Broni and things going good. Thank you for your help,



#14 Broni

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Posted 27 April 2013 - 02:56 PM

No other issues?

 

p22002970.gif Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

 

p22002970.gif 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif







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