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Keyboard not working and laptop cursor won't move


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#1 sseccajd

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Posted 09 April 2013 - 10:40 PM

When I get to the sign in screen on my Windows 7 Home Premium I am completely stuck and get do anything?  I can't even connect a USB mouse and move the cursor its stuck right smack in the middle?  

 

I am thinking it could be the drivers, but then I don't know?  


What could it be and how do I fix this?


I can't TAB, I can't Crtl+Alt+Del I can't Esc. 

 

Anyone have any insight?

 

Thanks in advance!



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#2 jhayz

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Posted 10 April 2013 - 12:21 AM

Do you mean stuck or freezes on the login password screen? Have you tried running it in safemode and does it freezes also when your only in the BIOS utility or setup? Any noticeable changes, updates before it occured? It's also possible that there is a hard drive problem in your case.


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#3 sseccajd

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Posted 10 April 2013 - 12:56 AM

It doesn't look "froze"  it just doesn't let me use the keyboard/cursor  it doesn't lag or anything like that it turns on fine.  To turn it off I have to hold down power basically...

 

i am in safe mode right now & keyboard/cursor are fine  --perfectly actually...

 

what should i do while in safe mode?

 

Thanks!


Edited by sseccajd, 10 April 2013 - 01:15 AM.


#4 jhayz

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Posted 10 April 2013 - 01:38 AM

I presume this is a desktop. Please post the computer model/brand next time. Go to device manager and look for any flags or marks specifically on the keyboards and mouse devices. Please post what are the information shown under Keyboards and Mouse after expanding them.


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#5 sseccajd

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Posted 10 April 2013 - 01:45 AM

This is a laptop it's a HP G62-140US.   While in safe mode its asking for the password but I don't know it is there a way to bypass it or retrieve it?



I also did a harddrive check in the BIOS and the hard drive passed the test.



#6 jhayz

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Posted 10 April 2013 - 02:19 AM

While in safe mode its asking for the password but I don't know it is there a way to bypass it or retrieve it?

I don't understand this... If the computer is set to be password protected by the user (You) on bootup, then the normal and safemode would take you to the same login screen which you would use the same password key to be able to log into windows. In order to turn this off, go to control panel - UAC. If this problem comes from a possible corrupted profile, try making a new user account.


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