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Popups and IE shuts down


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3 replies to this topic

#1 Mikeyb1

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Posted 09 April 2013 - 12:18 PM

I'm trying to help a friend fix her computer.  I tried to update AVG, but I get an error.  Also, when I launch IE, the google homepage loads and popups start and ultimately IE will close automatically.

 

I ran a quick scan using Malware Antibytes and it found and quarantined 1 rootkit.  Help, please...thanks!



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#2 Broni

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Posted 09 April 2013 - 09:24 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif NOTE. Make sure all logs are pasted not attached.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif




#3 Mikeyb1

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Posted 10 April 2013 - 04:22 PM

 Results of screen317's Security Check version 0.99.62  
 Windows 7  x86 (UAC is disabled!)  
 [/b]
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG Anti-Virus Free Edition 2012   
 Antivirus out of date!  
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.70.0.1100  
 CCleaner     
 Java™ 6 Update 29  
 Java version out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Reader 10.1.1 Adobe Reader out of Date!  
 Mozilla Thunderbird (2.0.0 Thunderbird out of Date!  
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe
 AVG avgtray.exe
 AVG avgrsx.exe
 AVG avgnsx.exe
 AVG avgemc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 8%
````````````````````End of Log``````````````````````
 

 

Farbar Service Scanner Version: 03-03-2013
Ran by Judie (administrator) on 10-04-2013 at 10:27:20
Running from "C:\Users\Judie\Desktop"
Windows 7 Home Premium  (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2012-05-13 12:26] - [2012-03-30 05:29] - 1287024 ____A (Microsoft Corporation) 55E9965552741F3850CB22CBBA9671ED

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2012-10-17 19:22] - [2012-06-01 23:45] - 0139264 ____A (Microsoft Corporation) F2FDE6C8DBAAD44CC58D1E07E4AF4EED

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

 

MiniToolBox by Farbar  Version:05-03-2013
Ran by Judie (administrator) on 10-04-2013 at 10:29:54
Running from "C:\Users\Judie\Desktop"
Windows 7 Home Premium  (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Atheros AR5B91 Wireless Network Adapter = Wireless Network Connection (Connected)
Atheros AR8131 PCI-E Gigabit Ethernet Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
PdaNet Broadband Adapter = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=128 icmpredirects=enabled
set interface interface="Local Area Connection 2" forwarding=disabled advertise=disabled mtu=1428 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Local Area Connection 3" forwarding=disabled advertise=disabled mtu=1428 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Local Area Connection 4" forwarding=disabled advertise=disabled mtu=1428 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Judie-LT
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gt.rr.com

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : PdaNet Broadband Adapter
   Physical Address. . . . . . . . . : 00-26-37-BD-39-42
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 06-24-2C-20-68-4D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : gt.rr.com
   Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
   Physical Address. . . . . . . . . : 00-24-2C-20-68-4D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2605:6000:d1c1:2500:29ee:e542:a1b6:65b6(Preferred)
   Temporary IPv6 Address. . . . . . : 2605:6000:d1c1:2500:44e:2879:171:6966(Preferred)
   Link-local IPv6 Address . . . . . : fe80::29ee:e542:a1b6:65b6%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, April 10, 2013 9:37:54 AM
   Lease Expires . . . . . . . . . . : Wednesday, April 10, 2013 11:07:54 AM
   Default Gateway . . . . . . . . . : fe80::21d:d3ff:fea0:9011%12
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 201335852
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-AA-47-0A-00-1F-16-A0-F6-8B
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Controller
   Physical Address. . . . . . . . . : 00-1F-16-A0-F6-8B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{810D61BC-C2FA-4603-B5FC-C4F899034163}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gt.rr.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:30e6:1014:3f57:fff4(Preferred)
   Link-local IPv6 Address . . . . . : fe80::30e6:1014:3f57:fff4%21(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gt.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    google.com
Addresses:  2607:f8b0:4000:803::1005
      74.125.227.142
      74.125.227.128
      74.125.227.129
      74.125.227.130
      74.125.227.131
      74.125.227.132
      74.125.227.133
      74.125.227.134
      74.125.227.135
      74.125.227.136
      74.125.227.137


Pinging google.com [2607:f8b0:4000:800::1001] with 32 bytes of data:
Reply from 2607:f8b0:4000:800::1001: time=28ms
Reply from 2607:f8b0:4000:800::1001: time=22ms

Ping statistics for 2607:f8b0:4000:800::1001:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 28ms, Average = 25ms
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=344ms TTL=49
Reply from 98.139.183.24: bytes=32 time=758ms TTL=48

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 344ms, Maximum = 758ms, Average = 551ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 23...00 26 37 bd 39 42 ......PdaNet Broadband Adapter
 15...06 24 2c 20 68 4d ......Microsoft Virtual WiFi Miniport Adapter
 12...00 24 2c 20 68 4d ......Atheros AR5B91 Wireless Network Adapter
 11...00 1f 16 a0 f6 8b ......Atheros AR8131 PCI-E Gigabit Ethernet Controller
  1...........................Software Loopback Interface 1
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 21...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 27...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.11     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.11    281
     192.168.0.11  255.255.255.255         On-link      192.168.0.11    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.11    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.11    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.11    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12    281 ::/0                     fe80::21d:d3ff:fea0:9011
  1    306 ::1/128                  On-link
 21     58 2001::/32                On-link
 21    306 2001:0:9d38:953c:30e6:1014:3f57:fff4/128
                                    On-link
 12     33 2605:6000:d1c1:2500::/64 On-link
 12    281 2605:6000:d1c1:2500:44e:2879:171:6966/128
                                    On-link
 12    281 2605:6000:d1c1:2500:29ee:e542:a1b6:65b6/128
                                    On-link
 12    281 fe80::/64                On-link
 21    306 fe80::/64                On-link
 12    281 fe80::29ee:e542:a1b6:65b6/128
                                    On-link
 21    306 fe80::30e6:1014:3f57:fff4/128
                                    On-link
  1    306 ff00::/8                 On-link
 21    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\wshbth.dll [35840] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 41 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 42 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 43 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 44 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 45 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 46 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 47 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 48 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 49 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/10/2013 09:38:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/10/2013 09:38:39 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (04/10/2013 09:13:51 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office 2000 Small Business -- Error 1606. Could not access network location %APPDATA%\.

Error: (04/10/2013 09:13:51 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office 2000 Small Business -- Error 1606. Could not access network location %APPDATA%\.

Error: (04/10/2013 09:05:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc100
Faulting module name: MSHTML.dll, version: 9.0.8112.16457, time stamp: 0x50a30507
Exception code: 0xc0000005
Fault offset: 0x00456856
Faulting process id: 0x5c8
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3

Error: (04/10/2013 09:05:39 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office 2000 Small Business -- Error 1606. Could not access network location %APPDATA%\.

Error: (04/10/2013 09:05:37 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office 2000 Small Business -- Error 1606. Could not access network location %APPDATA%\.

Error: (04/10/2013 08:49:36 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2012 -- SA_Error25001: StandardAction(0xC00761A9): Installation cannot be done using this package, because a higher version of the product is already installed. Please either download and run the latest installation package or go to Start menu/Control Panel/Programs and Features (Add or Remove Programs) and run Change action on AVG product.

Error: (04/10/2013 08:48:16 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine IVssAsrWriterBackup::GetVolumeComponents.  hr = 0x80073bc3, The requested system device cannot be found.
.


Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: ASR Writer
   Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Name: ASR Writer
   Writer Instance ID: {c7792adb-756f-4ecc-85a1-7a9691ed558b}

Error: (04/10/2013 08:47:43 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2012 -- SA_Error25001: StandardAction(0xC00761A9): Installation cannot be done using this package, because a higher version of the product is already installed. Please either download and run the latest installation package or go to Start menu/Control Panel/Programs and Features (Add or Remove Programs) and run Change action on AVG product.


System errors:
=============
Error: (04/10/2013 09:38:01 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx86
ccHP
IDSVix86
SRTSPX
SymDS
SymEFA
SymIRON
SYMTDIv

Error: (04/10/2013 09:37:51 AM) (Source: Service Control Manager) (User: )
Description: The Norton Internet Security service failed to start due to the following error:
%%2

Error: (04/10/2013 09:37:50 AM) (Source: Service Control Manager) (User: )
Description: The ASPI32 service failed to start due to the following error:
%%2

Error: (04/10/2013 09:35:43 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx86
ccHP
IDSVix86
SRTSPX
SymDS
SymEFA
SymIRON
SYMTDIv

Error: (04/10/2013 09:35:32 AM) (Source: Service Control Manager) (User: )
Description: The Norton Internet Security service failed to start due to the following error:
%%2

Error: (04/10/2013 09:35:31 AM) (Source: Service Control Manager) (User: )
Description: The ASPI32 service failed to start due to the following error:
%%2

Error: (04/10/2013 09:33:58 AM) (Source: Service Control Manager) (User: )
Description: The system reverted to its last known good configuration.  The system is restarting....

Error: (04/10/2013 09:35:05 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:32:35 AM on ?4/?10/?2013 was unexpected.

Error: (04/10/2013 08:46:13 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MpsSvc service.

Error: (04/10/2013 08:43:53 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx86
ccHP
IDSVix86
SRTSPX
SymDS
SymEFA
SymIRON
SYMTDIv


Microsoft Office Sessions:
=========================
Error: (04/10/2013 09:38:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/10/2013 09:38:39 AM) (Source: SideBySide)(User: )
Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksWP.exe

Error: (04/10/2013 09:13:51 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Office 2000 Small Business -- Error 1606. Could not access network location %APPDATA%\.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/10/2013 09:13:51 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Office 2000 Small Business -- Error 1606. Could not access network location %APPDATA%\.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/10/2013 09:05:44 AM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc100MSHTML.dll9.0.8112.1645750a30507c0000005004568565c801ce35f14c2d8472C:\Windows\system32\svchost.exeC:\Windows\system32\MSHTML.dllbc188318-a1e7-11e2-99e1-001f16a0f68b

Error: (04/10/2013 09:05:39 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Office 2000 Small Business -- Error 1606. Could not access network location %APPDATA%\.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/10/2013 09:05:37 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Office 2000 Small Business -- Error 1606. Could not access network location %APPDATA%\.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/10/2013 08:49:36 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2012 -- SA_Error25001: StandardAction(0xC00761A9): Installation cannot be done using this package, because a higher version of the product is already installed. Please either download and run the latest installation package or go to Start menu/Control Panel/Programs and Features (Add or Remove Programs) and run Change action on AVG product.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/10/2013 08:48:16 AM) (Source: VSS)(User: )
Description: IVssAsrWriterBackup::GetVolumeComponents0x80073bc3, The requested system device cannot be found.


Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: ASR Writer
   Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Name: ASR Writer
   Writer Instance ID: {c7792adb-756f-4ecc-85a1-7a9691ed558b}

Error: (04/10/2013 08:47:43 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2012 -- SA_Error25001: StandardAction(0xC00761A9): Installation cannot be done using this package, because a higher version of the product is already installed. Please either download and run the latest installation package or go to Start menu/Control Panel/Programs and Features (Add or Remove Programs) and run Change action on AVG product.(NULL)(NULL)(NULL)(NULL)(NULL)


CodeIntegrity Errors:
===================================
  Date: 2013-04-10 10:26:21.674
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-04-10 10:26:21.565
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-04-10 09:37:45.130
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-04-10 09:37:45.037
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-04-10 09:35:25.620
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-04-10 09:35:25.511
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-04-10 08:57:00.696
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-04-10 08:57:00.576
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-04-10 08:43:08.665
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-04-10 08:43:08.556
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Acer Assist
Acer Backup Manager (Version: 1.0.0.53)
Acer Crystal Eye Webcam (Version: 5.2.3.1)
Acer eRecovery Management (Version: 4.00.3005)
Acer GridVista (Version: 2.75.825)
Acer PowerSmart Manager (Version: 4.07.3006)
Acer Registration
Acer ScreenSaver
Acer VCM (Version: 4.00.3006)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Acronis True Image Home (Version: 11.0.8101)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 10 Plugin (Version: 10.0.32.18)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Photoshop Elements 6.0 (Version: 6.0)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Adobe Shockwave Player 11.5 (Version: 11.5.8.612)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.18)
AVG 2012 (Version: 12.0.2221)
AVG 2012 (Version: 2012.0.2221)
AVG 2013 (Version: 13.0.2637)
AVG SafeGuard toolbar (Version: 14.2.0.1)
Backup Manager Basic (Version: 1.0.0.53)
Bonjour (Version: 3.0.0.10)
C:\Program Files\Acer GameZone\GameConsole (Version: 2.0.1.6)
CCleaner (Version: 2.27)
CDBurnerXP (Version: 4.2.7.1801)
Choice Guard (Version: 1.2.87.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Compiled Driver Disc (Full) 0.99 (Version: 0.99.0.1)
CyberLink PowerDVD 8 (Version: 8.1.2815o.50)
Dream Day First Home
eSobi v2 (Version: 2.0.4.000260)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
Galapago
Garmin City Navigator North America NT 2010.30 (Version: 13.30.0.0)
Garmin USB Drivers (Version: 2.3.0.0)
GIMP 2.6.8
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.123)
Happy Lyrics
InfoAtoms [Uninstall] (Version: 1.5.0.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1892)
Intel® TV Wizard
Intel® Matrix Storage Manager
Internet Explorer Toolbar 4.7 by SweetPacks (Version: 4.7.0002)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Jewel Quest (remove only)
Junk Mail filter update (Version: 14.0.8050.1202)
Launch Manager (Version: 3.0.02)
LeapFrog Connect (Version: 4.2.9.15649)
LeapFrog LeapPad Explorer Plugin (Version: 4.2.11.15696)
LeapFrog Tag Plugin (Version: 4.2.9.15649)
Letters from Nowhere (remove only)
Logitech Vid (Version: 1.10.1009)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2000 Small Business (Version: 9.00.2720)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Picture It! 99
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
Mozilla Thunderbird (2.0.0.23) (Version: 2.0.0.23 (en-US))
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyWinLocker (Version: 3.1.59.0)
Nightfall Mysteries 2:  Asylum Conspiracy (remove only)
NTI Media Maker 8 (Version: 8.0.2.6509)
Ocean Express
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Optical Drive Power Management (Version: 1.01.3002)
PANTECH UML290 (Version: 1.5.39.0512)
PdaNet for Android 3.50
PIXresizer 2.0.4
PowerDVD (Version: 7.0.4028.0)
Puzzle Express
QuickTime (Version: 7.73.80.64)
Rainbow Web
Realtek High Definition Audio Driver (Version: 6.0.1.5830)
Realtek USB 2.0 Card Reader (Version: 6.0.6000.20113)
Redistributable_MM (Version: 1.00.0000)
ScanWizard 5
Sierra Wireless AC595 Firmware Update Package (Version: 1.0)
Sierra Wireless AC595U Firmware Update Package (Version: 1.0)
Sierra Wireless USB MUX Driver Package (Version: 0.53)
Strange Cases 2 Collector's Ed (remove only)
SweetIM for Messenger 3.7 (Version: 3.7.0007)
Sweetpacks Bundle Uninstaller (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 12.2.2.0)
System Requirements Lab
Tradewinds 2
Tri-Peaks Solitaire To Go
Unity Web Player (Version: 2.6.1f3_31223)
Update Manager for SweetPacks 1.1 (Version: 1.1.0008)
Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Tag Plugin) (Version: 4.2.9.15649)
Verizon Wireless UML290 Firmware Updates (Version: 1.0.8)
VueScan
VZAccess Manager (Version: 7.6.4.4)
WIDCOMM Bluetooth Software 6.0.1.6300 (Version: 6.0.1.6300)
WinDirStat 1.1.2
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009 2.3.0.0) (Version: 06/03/2009 2.3.0.0)
Windows Driver Package - LeapFrog (FlyUsb) USB  (11/05/2008 1.1.1.0) (Version: 11/05/2008 1.1.1.0)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Live Call (Version: 14.0.8050.1202)
Windows Live Communications Platform (Version: 14.0.8050.1202)
Windows Live Essentials (Version: 14.0.8050.1202)
Windows Live Mail (Version: 14.0.8050.1202)
Windows Live Messenger (Version: 14.0.8050.1202)
Windows Live Photo Gallery (Version: 14.0.8051.1204)
Windows Live Sync (Version: 14.0.8050.1202)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8050.1202)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
Yahoo! Install Manager
Yahoo! Software Update
Yahoo! Toolbar
Yontoo 2.04.1 (Version: 2.04.1)

========================= Devices: ================================

Name: Symantec Iron Driver
Description: Symantec Iron Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SymIRON
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Symantec Vista Network Dispatch Driver
Description: Symantec Vista Network Dispatch Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SYMTDIv
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: BHDrvx86
Description: BHDrvx86
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: BHDrvx86
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: IDSVix86
Description: IDSVix86
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IDSVix86
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Symantec Hash Provider
Description: Symantec Hash Provider
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ccHP
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Symantec Real Time Storage Protection (PEL)
Description: Symantec Real Time Storage Protection (PEL)
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SRTSPX
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 3001.8 MB
Available physical RAM: 2028.39 MB
Total Pagefile: 6001.87 MB
Available Pagefile: 4835.92 MB
Total Virtual: 2047.88 MB
Available Virtual: 1945.95 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:176.02 GB) (Free:122.64 GB) NTFS
2 Drive d: (Backup) (Fixed) (Total:112.3 GB) (Free:38.61 GB) NTFS
3 Drive e: (AD-STICK) (Removable) (Total:0.49 GB) (Free:0.05 GB) FAT

========================= Users: ========================================

User accounts for \\JUDIE-LT

Administrator            Guest                    Judie                    


**** End of log ****
 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.04.10.08

Windows 7 x86 NTFS
Internet Explorer 9.0.8112.16421
Judie :: JUDIE-LT [administrator]

4/10/2013 10:35:11 AM
mbam-log-2013-04-10 (10-35-11).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 287419
Time elapsed: 43 minute(s), 43 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 6
HKCR\CLSID\{103089DA-0F31-4A8B-843F-7D24A7FE8345} (PUP.InfoAtoms) -> Quarantined and deleted successfully.
HKCR\TypeLib\{EF96EDE0-E1F8-4EB2-956B-D54DF35335E4} (PUP.InfoAtoms) -> Quarantined and deleted successfully.
HKCR\Interface\{44C0ECF5-4AC6-4E39-8091-E57070F8945A} (PUP.InfoAtoms) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{103089DA-0F31-4A8B-843F-7D24A7FE8345} (PUP.InfoAtoms) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{103089DA-0F31-4A8B-843F-7D24A7FE8345} (PUP.InfoAtoms) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{103089DA-0F31-4A8B-843F-7D24A7FE8345} (PUP.InfoAtoms) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Program Files\InfoAtoms\IE32\InfoAtomsClientIE.dll (PUP.InfoAtoms) -> Quarantined and deleted successfully.

(end)
 

Malwarebytes Anti-Rootkit BETA 1.01.0.1022
www.malwarebytes.org

Database version: v2013.04.10.10

Windows 7 x86 NTFS
Internet Explorer 9.0.8112.16421
Judie :: JUDIE-LT [administrator]

4/10/2013 4:16:06 PM
mbar-log-2013-04-10 (16-16-06).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 38557
Time elapsed: 4 hour(s), 7 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 3
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Bootstrap_0_0_5_infected.mbam (Rootkit.Pihar.c.MBR) -> Delete on reboot.
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\MBR_0_infected.mbam (Rootkit.Pihar.c.MBR) -> Delete on reboot.
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Sector_0_625142416_user.mbam (Forged physical sector) -> Delete on reboot.

(end)
 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.01.0.1022

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7600 Windows 7 x86

Account is Administrative

Internet Explorer version: 9.0.8112.16421

Java version: 1.6.0_29

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 1.296000 GHz
Memory total: 3147612160, free: 1311408128

------------ Kernel report ------------
     04/10/2013 11:41:06
------------ Loaded modules -----------
\SystemRoot\system32\ntkrnlpa.exe
\SystemRoot\system32\halmacpi.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\lhfng.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\DRIVERS\ACPI.sys
\SystemRoot\system32\DRIVERS\WMILIB.SYS
\SystemRoot\system32\DRIVERS\msisadrv.sys
\SystemRoot\system32\DRIVERS\pci.sys
\SystemRoot\system32\DRIVERS\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\Drivers\UBHelper.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\DRIVERS\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\PxHelp20.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\DRIVERS\timntr.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\system32\DRIVERS\tdrpman.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\system32\DRIVERS\snapman.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\avgrkx86.sys
\SystemRoot\system32\DRIVERS\avgidshx.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\avgmfx86.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\??\C:\Windows\system32\drivers\avgtpx86.sys
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\avgtdix.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\avgldx86.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\igdkmd32.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\L1C62x86.sys
\SystemRoot\system32\DRIVERS\athr.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\DKbFltr.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\Drivers\NTIDrvr.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\pneteth.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\RTKVHDA.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\IntcHdmi.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\mwlPSDFilter.sys
\SystemRoot\system32\DRIVERS\tifsfilt.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\avgidsshimx.sys
\SystemRoot\system32\DRIVERS\mwlPSDNServ.sys
\SystemRoot\system32\DRIVERS\mwlPSDVDisk.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\avgidsfilterx.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\system32\DRIVERS\avgidsdriverx.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\mbamswissarmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR2
Upper Device Object: 0xffffffff8748cac8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000085\
Lower Device Object: 0xffffffff87a32cb8
Lower Device Driver Name: \Driver\USBSTOR\
Driver name found: USBSTOR
Initialization returned 0x0
Load Function returned 0x0
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff87474030
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \IAAStorageDevice-1\
Lower Device Object: 0xffffffff86635028
Lower Device Driver Name: \00001205\
Driver name found: iaStor
Initialization returned 0x0
Load Function returned 0x0
Downloaded database version: v2013.04.10.10
Downloaded database version: v2013.03.25.01
Initializing...
Done!
<<<2>>>
Device number: 0, partition: 2
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff87474030, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff87474cc8, DeviceName: Unknown, DriverName: \Driver\snapman\
DevicePointer: 0xffffffff874732b0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff87474030, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff86635028, DeviceName: \IAAStorageDevice-1\, DriverName: \00001205\
------------ End ----------
Alternate DeviceName: Unknown, DriverName: \Driver\partmgr\
Upper DeviceData: 0xffffffffd1316a08, 0xffffffff87474030, 0xffffffff885f0738
Lower DeviceData: 0xffffffff8989f428, 0xffffffff86635028, 0xffffffff86a2cf08
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning directory: C:\Windows\system32\drivers...
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
MBR buffers are not equal
MBR is forged! [5b875a22f8ce39ec096216471c83be3f]
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: F9B88DEE

Partition information:

    Partition 0 type is Empty (0x0)
    Partition is ACTIVE.
    Partition starts at LBA: 5  Numsec = 0
    Partition is not bootable
Infected: VBR on Empty active partition --> [Rootkit.Pihar.c.MBR]
Changing partition to empty and not active.  New active partition is 1 on drive 0 ...

    Partition 0 type is Other (0x27)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 2048  Numsec = 20480000

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 20482048  Numsec = 369137656
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 389619712  Numsec = 235517952

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

MBR infection found on drive 0
Disk Size: 320072933376 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-4-625122448-625142448)...
Physical Sector Size: 512
Drive: 1, DevicePointer: 0xffffffff8748cac8, DeviceName: \Device\Harddisk1\DR2\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff85f33668, DeviceName: Unknown, DriverName: \Driver\snapman\
DevicePointer: 0xffffffff87537d10, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff8748cac8, DeviceName: \Device\Harddisk1\DR2\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff87a32cb8, DeviceName: \Device\00000085\, DriverName: \Driver\USBSTOR\
------------ End ----------
Alternate DeviceName: Unknown, DriverName: \Driver\partmgr\
Upper DeviceData: 0xffffffff8a3117f8, 0xffffffff8748cac8, 0xffffffff867e6ac8
Lower DeviceData: 0xffffffff9fee5c50, 0xffffffff87a32cb8, 0xffffffff8653a4c8
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 69CC69

Partition information:

    Partition 0 type is Other (0x6)
    Partition is ACTIVE.
    Partition starts at LBA: 32  Numsec = 1024480
    Partition file system is FAT
    Partition is not bootable

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 524550144 bytes
Sector size: 512 bytes

Done!
Performing system, memory and registry scan...
Done!
Scan finished
=======================================

 



#4 Broni

Broni

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Posted 10 April 2013 - 06:55 PM

You have infected MBR there.

That will require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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