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How can I get rid of this virus? sirefef.gen


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#1 felicia128xo

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Posted 08 April 2013 - 09:32 PM

I went to sign onto facebook earlier and this is the message i received from google chrome....
 
Special case exception found for received certificate.
The certificate received has been flagged as erroneous. Please see http://support.google.com/chrome/?p=e_malware_Sirefef&hl=en-US for more details.

The certificate received indicates that this computer is infected with Sirefef.gen!C.

Sirefef.gen!C is a computer virus that intercepts secure web connections and can steal passwords and other sensitive data.

Chrome recognises this virus, but it affects all software on the computer. Other browsers and software may continue to work but they are also affected and rendered insecure.

Microsoft Security Essentials can reportedly remove this virus. When the virus is removed, the warnings in Chrome will stop.

Microsoft Security Essentials is freely available from Microsoft at http://windows.microsoft.com/en-US/windows/security-essentials-download

You should not proceed, especially if you have never seen this warning before for this site.
 
I tried everything.. I tried the registry and alt ctrl delete, nothing worked.. please help!!!
 
[Moderator edit and note: thread moved to more appropriate forum. jgw]

Edited by jgweed, 09 April 2013 - 06:49 AM.


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#2 Broni

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Posted 08 April 2013 - 09:43 PM

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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