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Macbook pro won't start up


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#1 Nat_ba

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Posted 06 April 2013 - 04:57 AM

Dear all,

 

My partner has a Macbook pro, bought in 2009. It has been working well over the years. It has now really started slowing down, even after moving a great deal of info onto an external hard drive and icloud. She still have some personal emails, and documents (work related) that I don't think should be taking up enough space to cause any issues.

 

It then started to freeze when using skype. When using chrome sometimes it would quits unexpectedly then freeze. It can sometimes just sort itself out after being left a while, but over time only a reboot will get the computer working again.

 

This morning it crashed, and after going through the same procedures of giving it time , rebooting and giving it more time, it's still on the white start up screen with the rotating icon.

 

I'm sure its probably a software problem, but wondering now, that if she can't seem to even log on, how can we fix this? I have a PC so I'm not sure if I can use her computer to enter mine either.

 

I'm not very good with computers, I can sort out the normal mundane software issues, but mostly through just following instructions. So If you could please help in sorting this out, much appreciated.

 

 



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#2 Buddyme2

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Posted 06 April 2013 - 10:46 PM

Look at these articles. http://support.apple.com/kb/TS1367?viewlocale=en_US&locale=en_US http://support.apple.com/kb/TS2570

#3 smax013

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Posted 07 April 2013 - 06:01 PM

Dear all,

 

My partner has a Macbook pro, bought in 2009. It has been working well over the years. It has now really started slowing down, even after moving a great deal of info onto an external hard drive and icloud. She still have some personal emails, and documents (work related) that I don't think should be taking up enough space to cause any issues.

 

It then started to freeze when using skype. When using chrome sometimes it would quits unexpectedly then freeze. It can sometimes just sort itself out after being left a while, but over time only a reboot will get the computer working again.

 

This morning it crashed, and after going through the same procedures of giving it time , rebooting and giving it more time, it's still on the white start up screen with the rotating icon.

 

I'm sure its probably a software problem, but wondering now, that if she can't seem to even log on, how can we fix this? I have a PC so I'm not sure if I can use her computer to enter mine either.

 

I'm not very good with computers, I can sort out the normal mundane software issues, but mostly through just following instructions. So If you could please help in sorting this out, much appreciated.

 

If it was bought in 2009, then it should have come with a re-install/recovery optical disc (i.e. CD/DVD).  If you still have that disc, then you can try booting from it and see if it will fully boot.


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