svchost.exe infected with trojan webkit

It appears the svchost is infected with a webkit trojan.  I have ran malwarebytes and ad aware and can not remove the trojan.  It wants to keep rebooing the computer and we get the blue screen of death.  currently running ok in safe mode.  I don't believe we are getting any message but will pay more attention.

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 8.0.7601.17514  BrowserJavaVersion: 10.0.0
Run by RoseyB at 10:05:14 on 2013-03-08
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3037.993 [GMT -8:00]
.
AV: Lavasoft Ad-Aware *Disabled/Updated* {E0D97DD4-42BA-B3F2-A5A7-22E9ACE81FC7}
AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Aware *Disabled/Updated* {5BB89C30-6480-BC7C-9F17-199BD76F557A}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Lavasoft Ad-Aware *Disabled* {D8E2FCF1-08D5-B2AA-8EF8-8BDC523B58BC}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe
C:\Windows\SysWOW64\ctfmon.exe
C:\Program Files (x86)\Postbox Express\postbox.exe
\\.\globalroot\systemroot\svchost.exe -netsvcs
C:\Program Files (x86)\Common Files\Adobe\Updater6\Adobe_Updater.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://securesearch.lavasoft.com/?source=f439e2c0&tbp=homepage&toolbarid=adawaretb&v=2_5&u=0CFA2357AA6DFD5F1BCC045132743521
uURLSearchHooks: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\adawaretb\adawareDx.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\4.4.0.12\coieplg.dll
BHO: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\adawaretb\adawareDx.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\4.4.0.12\ipsbho.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\4.4.0.12\coieplg.dll
TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\4.4.0.12\coieplg.dll
TB: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\adawaretb\adawareDx.dll
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
mRun: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
mRun: [Ulead AutoDetector v2] C:\Program Files (x86)\Common Files\Ulead Systems\AutoDetector\monitor.exe
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe"
mRun: [SearchProtection] C:\ProgramData\Search Protection\_run.bat
mRun: [Ad-Aware Antivirus] "C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareLauncher" --windows-run
mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
StartupFolder: C:\Users\RoseyB\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab
DPF: {B06CE1BC-5D9D-4676-BD28-1752DBF394E0} - hxxp://www.worldwinner.com/games/v41/hangman/hangman.cab
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB
DPF: {CAFEEFAC-0017-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{E7490A99-8BD1-40F5-B707-37E22507E905} : DHCPNameServer = 75.75.75.75 75.75.76.76
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [lxeamon.exe] "C:\Program Files (x86)\Lexmark S300-S400 Series\lxeamon.exe"
x64-Run: [EzPrint] "C:\Program Files (x86)\Lexmark S300-S400 Series\ezprint.exe"
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab
x64-DPF: {CAFEEFAC-0017-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab
x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll
x64-Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\
FF - prefs.js: browser.startup.homepage - hxxp://securesearch.lavasoft.com/?source=f439e2c0&tbp=homepage&toolbarid=adawaretb&v=2_5&u=0CFA2357AA6DFD5F1BCC045132743521
FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Common Files\Oberon Media\NCAdapter\1.0.0.7\npapicomadapter.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\new_plugin\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
FF - ExtSQL: 2013-03-02 13:50; {87934c42-161d-45bc-8cef-ef18abe2a30c}; C:\Users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\extensions\{87934c42-161d-45bc-8cef-ef18abe2a30c}
FF - ExtSQL: 2013-03-02 13:51; jid1-yZwVFzbsyfMrqQ@jetpack; C:\Users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\extensions\jid1-yZwVFzbsyfMrqQ@jetpack
.
============= SERVICES / DRIVERS ===============
.
R0 gfibto;gfibto;C:\Windows\System32\drivers\gfibto.sys [2013-3-2 14456]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-12-22 55280]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\0404000.00C\symds64.sys [2011-10-31 433200]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\0404000.00C\symefa64.sys [2011-10-31 221304]
R2 Ad-Aware Service;Ad-Aware Service;C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe [2013-2-21 1236336]
R2 SBAMSvc;Ad-Aware;C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe [2012-9-20 3677000]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
S1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\BASHDefs\20130208.001\BHDrvx64.sys [2013-2-12 1388120]
S1 ccHP;Symantec Hash Provider;C:\Windows\System32\drivers\N360x64\0404000.00C\cchpx64.sys [2011-10-31 593544]
S1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\IPSDefs\20130301.002\IDSviA64.sys [2013-3-2 513184]
S1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\0404000.00C\ironx64.sys [2011-10-31 150064]
S1 SYMTDIv;Symantec Vista Network Dispatch Driver;C:\Windows\System32\drivers\N360x64\0404000.00C\symtdiv.sys [2011-10-31 451704]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
S2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-12-22 13336]
S2 lxea_device;lxea_device;C:\Windows\System32\lxeacoms.exe -service --> C:\Windows\System32\lxeacoms.exe -service [?]
S2 lxeaCATSCustConnectService;lxeaCATSCustConnectService;C:\Windows\System32\spool\drivers\x64\3\lxeaserv.exe [2012-9-19 45736]
S2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\4.4.0.12\ccsvchst.exe [2011-10-31 126400]
S2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe [2010-11-26 398176]
S2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
S2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-12-22 1692480]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-10-26 138912]
S3 hitmanpro36;HitmanPro 3.6 Support Driver;C:\Windows\System32\drivers\hitmanpro36.sys [2012-10-26 30496]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2010-12-22 138752]
S3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
S3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
S3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
S3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
S3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-5 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-2-18 51712]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-3-9 1255736]
.
=============== Created Last 30 ================
.
2013-03-04 06:14:56    20480    ----a-w-    C:\Windows\svchost.exe
2013-03-04 05:43:22    --------    d-----w-    C:\Users\RoseyB\AppData\Local\NPE
2013-03-02 21:54:34    --------    d-----w-    C:\ProgramData\Ad-Aware Antivirus
2013-03-02 21:54:32    --------    d-----w-    C:\Users\RoseyB\AppData\Roaming\LavasoftStatistics
2013-03-02 21:51:49    --------    d-----w-    C:\Program Files (x86)\Ad-Aware Antivirus
2013-03-02 21:51:33    --------    d-----w-    C:\ProgramData\Downloaded Installations
2013-03-02 21:51:29    --------    d-----w-    C:\Users\RoseyB\AppData\Local\adawarebp
2013-03-02 21:51:29    --------    d-----w-    C:\ProgramData\Search Protection
2013-03-02 21:51:29    --------    d-----w-    C:\ProgramData\blekko toolbars
2013-03-02 21:51:29    --------    d-----w-    C:\ProgramData\adawaretb
2013-03-02 21:51:23    --------    d-----w-    C:\ProgramData\Ad-Aware Browsing Protection
2013-03-02 21:51:02    --------    d-----w-    C:\Program Files (x86)\Toolbar Cleaner
2013-03-02 21:51:00    --------    d-----w-    C:\Users\RoseyB\AppData\Roaming\SecureSearch
2013-03-02 21:50:41    --------    d-----w-    C:\Program Files (x86)\adawaretb
2013-03-02 21:49:44    47496    ----a-w-    C:\Windows\System32\sbbd.exe
2013-03-02 21:49:44    14456    ----a-w-    C:\Windows\System32\drivers\gfibto.sys
2013-03-02 21:49:43    --------    d-----w-    C:\Users\RoseyB\AppData\Roaming\Ad-Aware Antivirus
2013-03-02 13:57:28    --------    d-----w-    C:\N360_BACKUP
2013-02-28 21:17:35    --------    d-----w-    C:\Users\RoseyB\AppData\Local\Amazon
2013-02-27 17:39:19    --------    d-----w-    C:\Program Files (x86)\Chimeras - Tune of Revenge Collector's Edition
2013-02-17 05:01:29    --------    d-----w-    C:\Program Files (x86)\Timeless - The Lost Castle
2013-02-10 20:28:11    --------    d-----w-    C:\ProgramData\Playrix Entertainment
2013-02-10 20:26:16    --------    d-----w-    C:\Program Files (x86)\Gardenscapes - Mansion Makeover
.
==================== Find3M  ====================
.
2013-01-05 05:53:43    5553512    ----a-w-    C:\Windows\System32\ntoskrnl.exe
2013-01-05 05:00:15    3967848    ----a-w-    C:\Windows\SysWow64\ntkrnlpa.exe
2013-01-05 05:00:11    3913064    ----a-w-    C:\Windows\SysWow64\ntoskrnl.exe
2013-01-04 05:46:09    215040    ----a-w-    C:\Windows\System32\winsrv.dll
2013-01-04 04:51:16    5120    ----a-w-    C:\Windows\SysWow64\wow32.dll
2013-01-04 04:43:21    44032    ----a-w-    C:\Windows\apppatch\acwow64.dll
2013-01-04 03:26:48    3153408    ----a-w-    C:\Windows\System32\win32k.sys
2013-01-04 02:47:35    25600    ----a-w-    C:\Windows\SysWow64\setup16.exe
2013-01-04 02:47:34    7680    ----a-w-    C:\Windows\SysWow64\instnm.exe
2013-01-04 02:47:34    2048    ----a-w-    C:\Windows\SysWow64\user.exe
2013-01-04 02:47:33    14336    ----a-w-    C:\Windows\SysWow64\ntvdm64.dll
2013-01-03 06:00:54    1913192    ----a-w-    C:\Windows\System32\drivers\tcpip.sys
2013-01-03 06:00:42    288088    ----a-w-    C:\Windows\System32\drivers\FWPKCLNT.SYS
2012-12-20 13:59:36    1188864    ----a-w-    C:\Windows\System32\wininet.dll
2012-12-20 12:53:51    981504    ----a-w-    C:\Windows\SysWow64\wininet.dll
2012-12-20 12:02:26    1638912    ----a-w-    C:\Windows\System32\mshtml.tlb
2012-12-20 11:20:29    1638912    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2012-12-16 17:11:22    46080    ----a-w-    C:\Windows\System32\atmlib.dll
2012-12-16 14:45:03    367616    ----a-w-    C:\Windows\System32\atmfd.dll
2012-12-16 14:13:28    295424    ----a-w-    C:\Windows\SysWow64\atmfd.dll
2012-12-16 14:13:20    34304    ----a-w-    C:\Windows\SysWow64\atmlib.dll
2012-12-15 00:49:28    24176    ----a-w-    C:\Windows\System32\drivers\mbam.sys
.
============= FINISH: 10:06:10.99 ===============
 

Hello SPSDUDE

Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• 
  
• Please do not run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

• Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

• Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

• Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
• Gringo
• 
  

Thanks for the quick reply Gringo,  I'm not sure what is going on with her computer.  We run the same antivirus/fairewall software and other  scans but her's seem to get infected when mine doesn't.  Will be changing security software when this is all done.  Thanks again and here are the reports.  spsdude

 

checkup.txt

 

Results of screen317's Security Check version 0.99.60  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
 Windows Firewall Enabled!  
Lavasoft Ad-Aware       
Norton Security Suite   
 Antivirus up to date!  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 Ad-Aware
 Treasure Seekers: Follow the Ghosts
 Malwarebytes Anti-Malware version 1.70.0.1100  
 Java™ 7    
 Java version out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Reader 9 Adobe Reader out of Date!
 Mozilla Firefox (19.0.2)
````````Process Check: objlist.exe by Laurent````````  
 Ad-Aware AAWService.exe is disabled!
 Ad-Aware AAWTray.exe is disabled!
 Ad-Aware Antivirus AdAwareService.exe   
 Ad-Aware Antivirus SBAMSvc.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````
 

 

AdwCleaner

 

# AdwCleaner v2.114 - Logfile created 03/08/2013 at 13:08:35
# Updated 05/03/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : RoseyB - ROSEYB-PC
# Boot Mode : Safe mode with networking
# Running from : C:\Users\RoseyB\Downloads\adwcleaner(1).exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\adawaretb.xml
Folder Deleted : C:\Program Files (x86)\adawaretb
Folder Deleted : C:\ProgramData\adawaretb
Folder Deleted : C:\ProgramData\blekko toolbars
Folder Deleted : C:\ProgramData\search protection
Folder Deleted : C:\Users\RoseyB\AppData\LocalLow\adawaretb
Folder Deleted : C:\Users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\adawaretb
Folder Deleted : C:\Users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\jetpack

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{6C97A91E-4524-4019-86AF-2AA2D567BF5C}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{6C97A91E-4524-4019-86AF-2AA2D567BF5C}]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7601.17514

[OK] Registry is clean.

-\\ Mozilla Firefox v19.0.2 (en-US)

File : C:\Users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [2355 octets] - [08/03/2013 13:08:10]
AdwCleaner[S1].txt - [2041 octets] - [27/10/2012 13:37:01]
AdwCleaner[S2].txt - [2167 octets] - [08/03/2013 13:08:35]

########## EOF - C:\AdwCleaner[S2].txt - [2227 octets] ##########

 

Rogue Killer

 

RogueKiller V8.5.2 [Feb 23 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : RoseyB [Admin rights]
Mode : Remove -- Date : 03/08/2013 13:28:26
| ARK || FAK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤
[SVCHOST] svchost.exe -- C:\Windows\\svchost.exe [x] -> KILLED [TermProc]

¤¤¤ Registry Entries : 3 ¤¤¤
[RUN][SUSP PATH] HKLM\[...]\Wow6432Node\Run : SearchProtection (C:\ProgramData\Search Protection\_run.bat) [x] -> DELETED
[HJ DESK] HKCU\[...]\ClassicStartMenu : {59031A47-3F72-44A7-89C5-5595FE6B30EE} (1) -> REPLACED (0)
[HJ DESK] HKCU\[...]\NewStartPanel : {59031A47-3F72-44A7-89C5-5595FE6B30EE} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1       localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST3500418AS +++++
--- User ---
[MBR] d75945052c8c84ad5ec0274338875e8c
[BSP] 2443d7138d44605c205800f5c869ff21 : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 10118 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 20803584 | Size: 466781 Mo
User != LL1 ... KO!
--- LL1 ---
[MBR] 100299496ec05faa9c18e5b3f71ef630
[BSP] 2443d7138d44605c205800f5c869ff21 : Windows Vista MBR Code
Partition table:
1 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
2 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 10118 Mo
3 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 20803584 | Size: 466781 Mo
User != LL2 ... KO!
--- LL2 ---
[MBR] 100299496ec05faa9c18e5b3f71ef630
[BSP] 2443d7138d44605c205800f5c869ff21 : Windows Vista MBR Code
Partition table:
1 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
2 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 10118 Mo
3 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 20803584 | Size: 466781 Mo

Finished : << RKreport[2]_D_03082013_02d1328.txt >>
RKreport[1]_S_03082013_02d1321.txt ; RKreport[2]_D_03082013_02d1328.txt




 

Hello SPSDUDE

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

• Link 1
  Link 2
  Link 3
• 
  

1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

• In your next post I need the following
• Log from Combofix
• let me know of any problems you may have had
• How is the computer doing now?
• 
  
• Gringo
• 
  
• 
  
• 
  

Ok so far so good I think.  she is running her computer in normal mode and it appears stable.  ComboFix ran with out any problems, here is the report.  Thanks

 

ComboFix 13-03-09.01 - RoseyB 03/09/2013  13:54:10.6.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3037.1163 [GMT -8:00]
Running from: c:\users\RoseyB\Downloads\ComboFix.exe
AV: Lavasoft Ad-Aware *Disabled/Updated* {E0D97DD4-42BA-B3F2-A5A7-22E9ACE81FC7}
AV: Norton Security Suite *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Lavasoft Ad-Aware *Disabled* {D8E2FCF1-08D5-B2AA-8EF8-8BDC523B58BC}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Lavasoft Ad-Aware *Disabled/Updated* {5BB89C30-6480-BC7C-9F17-199BD76F557A}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\Microsoft\Windows\DRM\E29B.tmp
c:\programdata\Microsoft\Windows\DRM\E2AC.tmp
c:\windows\svchost.exe
.
.
(((((((((((((((((((((((((   Files Created from 2013-02-09 to 2013-03-09  )))))))))))))))))))))))))))))))
.
.
2013-03-09 22:10 . 2013-03-09 22:10    --------    d-----w-    c:\users\Public\AppData\Local\temp
2013-03-09 22:10 . 2013-03-09 22:10    --------    d-----w-    c:\users\Default\AppData\Local\temp
2013-03-09 21:47 . 2010-05-06 04:01    53808    ----a-r-    c:\windows\system32\drivers\SymIMV.sys
2013-03-04 05:43 . 2013-03-04 05:59    --------    d-----w-    c:\users\RoseyB\AppData\Local\NPE
2013-03-02 21:54 . 2013-03-02 21:54    --------    d-----w-    c:\programdata\Ad-Aware Antivirus
2013-03-02 21:54 . 2013-03-02 21:54    --------    d-----w-    c:\users\RoseyB\AppData\Roaming\LavasoftStatistics
2013-03-02 21:51 . 2013-03-02 21:54    --------    d-----w-    c:\program files (x86)\Ad-Aware Antivirus
2013-03-02 21:51 . 2013-03-02 21:51    --------    d-----w-    c:\programdata\Downloaded Installations
2013-03-02 21:51 . 2013-03-02 21:51    --------    d-----w-    c:\users\RoseyB\AppData\Local\adawarebp
2013-03-02 21:51 . 2013-03-02 21:51    --------    d-----w-    c:\programdata\Ad-Aware Browsing Protection
2013-03-02 21:51 . 2013-03-02 21:51    --------    d-----w-    c:\program files (x86)\Toolbar Cleaner
2013-03-02 21:51 . 2013-03-02 21:51    --------    d-----w-    c:\users\RoseyB\AppData\Roaming\SecureSearch
2013-03-02 21:49 . 2013-03-02 21:49    47496    ----a-w-    c:\windows\system32\sbbd.exe
2013-03-02 21:49 . 2013-03-02 21:49    14456    ----a-w-    c:\windows\system32\drivers\gfibto.sys
2013-03-02 21:49 . 2013-03-03 14:48    --------    d-----w-    c:\users\RoseyB\AppData\Roaming\Ad-Aware Antivirus
2013-03-02 13:57 . 2013-03-02 13:57    --------    d-----w-    C:\N360_BACKUP
2013-02-28 21:17 . 2013-02-28 21:18    --------    d-----w-    c:\users\RoseyB\AppData\Local\Amazon
2013-02-27 17:39 . 2013-03-02 00:53    --------    d-----w-    c:\program files (x86)\Chimeras - Tune of Revenge Collector's Edition
2013-02-17 05:01 . 2013-02-17 05:01    --------    d-----w-    c:\program files (x86)\Timeless - The Lost Castle
2013-02-10 20:28 . 2013-02-10 20:28    --------    d-----w-    c:\programdata\Playrix Entertainment
2013-02-10 20:26 . 2013-02-10 20:26    --------    d-----w-    c:\program files (x86)\Gardenscapes - Mansion Makeover
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-02-14 11:04 . 2011-09-30 00:24    70004024    ----a-w-    c:\windows\system32\MRT.exe
2013-01-04 04:43 . 2013-02-13 11:51    44032    ----a-w-    c:\windows\apppatch\acwow64.dll
2012-12-16 17:11 . 2012-12-21 11:00    46080    ----a-w-    c:\windows\system32\atmlib.dll
2012-12-16 14:45 . 2012-12-21 11:00    367616    ----a-w-    c:\windows\system32\atmfd.dll
2012-12-16 14:13 . 2012-12-21 11:00    295424    ----a-w-    c:\windows\SysWow64\atmfd.dll
2012-12-16 14:13 . 2012-12-21 11:00    34304    ----a-w-    c:\windows\SysWow64\atmlib.dll
2012-12-15 00:49 . 2011-09-26 21:42    24176    ----a-w-    c:\windows\system32\drivers\mbam.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Ad-Aware Antivirus"="c:\program files (x86)\Ad-Aware Antivirus\AdAwareLauncher --windows-run" [X]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2010-03-04 284696]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"Desktop Disc Tool"="c:\program files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" [2009-10-15 498160]
"Dell Registration"="c:\program files (x86)\System Registration\prodreg.exe" [2010-08-23 3926528]
"PMBVolumeWatcher"="c:\program files (x86)\Sony\PMB\PMBVolumeWatcher.exe" [2010-11-27 648032]
"Ulead AutoDetector v2"="c:\program files (x86)\Common Files\Ulead Systems\AutoDetector\monitor.exe" [2007-08-03 95504]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2011-04-27 421160]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-10-12 59280]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2012-10-25 421888]
"Ad-Aware Browsing Protection"="c:\programdata\Ad-Aware Browsing Protection\adawarebp.exe" [2013-01-31 542632]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce]
"c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"="c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe" [2011-09-18 560128]
.
c:\users\RoseyB\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2010-5-28 1324384]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2010-5-28 1324384]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Ad-Aware Service]
@="Ad-Aware Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SBAMSvc]
@="Service"
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 lxeaCATSCustConnectService;lxeaCATSCustConnectService;c:\windows\system32\spool\DRIVERS\x64\3\\lxeaserv.exe [2010-04-14 45736]
R2 SBAMSvc;Ad-Aware;c:\program files (x86)\Ad-Aware Antivirus\SBAMSvc.exe [2012-09-20 3677000]
R3 hitmanpro36;HitmanPro 3.6 Support Driver;c:\windows\system32\drivers\hitmanpro36.sys [2012-10-27 30496]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [2011-02-18 51712]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-03-09 1255736]
S0 gfibto;gfibto;c:\windows\system32\drivers\gfibto.sys [2013-03-02 14456]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [2009-07-09 55280]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\0404000.00C\SYMDS64.SYS [2009-10-15 433200]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\0404000.00C\SYMEFA64.SYS [2011-08-22 221304]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\BASHDefs\20130301.001\BHDrvx64.sys [2013-01-16 1388120]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\N360x64\0404000.00C\ccHPx64.sys [2011-08-04 593544]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\IPSDefs\20130308.001\IDSvia64.sys [2012-09-06 513184]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\0404000.00C\Ironx64.SYS [2010-04-29 150064]
S1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\System32\Drivers\N360x64\0404000.00C\SYMTDIV.SYS [2011-08-22 451704]
S2 Ad-Aware Service;Ad-Aware Service;c:\program files (x86)\Ad-Aware Antivirus\AdAwareService.exe [2013-02-21 1236336]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2012-01-04 822624]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-03-04 13336]
S2 lxea_device;lxea_device;c:\windows\system32\lxeacoms.exe [2010-04-14 1052328]
S2 N360;Norton Security Suite;c:\program files (x86)\Norton Security Suite\Engine\4.4.0.12\ccSvcHst.exe [2011-08-04 126400]
S2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe [2010-11-27 398176]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-01 508776]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2011-08-18 1692480]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-08-09 138912]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-05-26 138752]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2011-06-10 539240]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [2011-10-01 764264]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [2011-10-01 268648]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [2011-10-01 25960]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [2011-10-01 22376]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-01 219496]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - SYMIM
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2009-10-21 8306208]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-02-12 162328]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-02-12 386584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-02-12 417304]
"lxeamon.exe"="c:\program files (x86)\Lexmark S300-S400 Series\lxeamon.exe" [2010-05-05 770728]
"EzPrint"="c:\program files (x86)\Lexmark S300-S400 Series\ezprint.exe" [2010-05-05 148280]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://securesearch.lavasoft.com/?source=f439e2c0&tbp=homepage&toolbarid=adawaretb&v=2_5&u=0CFA2357AA6DFD5F1BCC045132743521
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
FF - ProfilePath - c:\users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.excite.com/
FF - ExtSQL: 2013-03-02 13:50; {87934c42-161d-45bc-8cef-ef18abe2a30c}; c:\users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\extensions\{87934c42-161d-45bc-8cef-ef18abe2a30c}
FF - ExtSQL: 2013-03-02 13:51; jid1-yZwVFzbsyfMrqQ@jetpack; c:\users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\extensions\jid1-yZwVFzbsyfMrqQ@jetpack
.
- - - - ORPHANS REMOVED - - - -
.
SafeBoot-54163291.sys
SafeBoot-82697799.sys
AddRemove-adawaretb - c:\program files (x86)\adawaretb\uninstall.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton Security Suite\Engine\4.4.0.12\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton Security Suite\Engine\4.4.0.12\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10k_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10k_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10k.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10k.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10k.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10k.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-03-09  14:34:54
ComboFix-quarantined-files.txt  2013-03-09 22:34
.
Pre-Run: 373,458,894,848 bytes free
Post-Run: 373,698,134,016 bytes free
.
- - End Of File - - 6227785885378FD072BA2012EC4A892F
 

Hello SPSDUDE


I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
• Put a checkmark beside loaded modules.
• A reboot will be needed to apply the changes. Do it.
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
• Then click on Change parameters in TDSSKiller.
• Check all boxes then click OK.
• Click the Start Scan button.
• The scan should take no longer than 2 minutes.
• If a suspicious object is detected, the default action will be Skip, click on Continue.
• If malicious objects are found, they will show in the Scan results
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
  
  Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it
  
  If the forum still complains about it being to long send me everything that is at the end of the report after where it says
  
  ==================
  Scan finished
  ==================
• and I will see if I want to see the whole report
  
  Malwarebytes Anti-Rootkit
  
  1.Download Malwarebytes Anti-Rootkit
  2.Unzip the contents to a folder in a convenient location.
  3.Open the folder where the contents were unzipped and run mbar.exe
  4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  6.Wait while the system shuts down and the cleanup process is performed.
  7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
  • •Internet access
    •Windows Update
    •Windows Firewall
  9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
  10.Verify that your system is now functioning normally.
  
  If you have any problems running either one come back and let me know
  
  please reply with the reports from TDSSKiller and MBAR
  
  Gringo
• 
  
• 
  
• 
  
• 
  
• 
  
• 
  

Ok here are the next set of logs.  She did tell me that earlier she got a blue screen and had to reboot.  And at one point it entirely locked up.  I had no problem running the scans however.  Yes it did not like the TDSKiller log so I will just send the porttion after "scan finished"

 

TDSSKiller Log

 

20:06:52.0970 4644  Scan finished
20:06:52.0970 4644  ============================================================
20:06:52.0985 4252  Detected object count: 3
20:06:52.0985 4252  Actual detected object count: 3
20:07:17.0646 4252  DockLoginService ( UnsignedFile.Multi.Generic ) - skipped by user
20:07:17.0646 4252  DockLoginService ( UnsignedFile.Multi.Generic ) - User select action: Skip
20:07:18.0164 4252  \Device\Harddisk0\DR0\# - copied to quarantine
20:07:18.0175 4252  \Device\Harddisk0\DR0 - copied to quarantine
20:07:18.0263 4252  \Device\Harddisk0\DR0\TDLFS\cmd.dll - copied to quarantine
20:07:19.0451 4252  \Device\Harddisk0\DR0\TDLFS\cmd64.dll - copied to quarantine
20:07:20.0322 4252  \Device\Harddisk0\DR0\TDLFS\drv32 - copied to quarantine
20:07:20.0341 4252  \Device\Harddisk0\DR0\TDLFS\drv64 - copied to quarantine
20:07:21.0039 4252  \Device\Harddisk0\DR0\TDLFS\servers.dat - copied to quarantine
20:07:21.0043 4252  \Device\Harddisk0\DR0\TDLFS\config.ini - copied to quarantine
20:07:21.0047 4252  \Device\Harddisk0\DR0\TDLFS\ldr16 - copied to quarantine
20:07:21.0107 4252  \Device\Harddisk0\DR0\TDLFS\ldr32 - copied to quarantine
20:07:21.0732 4252  \Device\Harddisk0\DR0\TDLFS\ldr64 - copied to quarantine
20:07:21.0791 4252  \Device\Harddisk0\DR0\TDLFS\s - copied to quarantine
20:07:21.0795 4252  \Device\Harddisk0\DR0\TDLFS\ldrm - copied to quarantine
20:07:21.0799 4252  \Device\Harddisk0\DR0\TDLFS\u - copied to quarantine
20:07:21.0897 4252  \Device\Harddisk0\DR0 ( Rootkit.Boot.Pihar.c ) - will be cured on reboot
20:07:21.0899 4252  \Device\Harddisk0\DR0 - ok
20:07:22.0100 4252  \Device\Harddisk0\DR0 ( Rootkit.Boot.Pihar.c ) - User select action: Cure
20:07:22.0100 4252  \Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user
20:07:22.0100 4252  \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Skip
20:07:39.0725 3948  Deinitialize success
 

 

 

Here is the MBAR log

 

Malwarebytes Anti-Rootkit BETA 1.01.0.1021
www.malwarebytes.org

Database version: v2013.03.11.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
RoseyB :: ROSEYB-PC [administrator]

3/10/2013 8:51:37 PM
mbar-log-2013-03-10 (20-51-37).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 27767
Time elapsed: 8 minute(s), 15 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


 

Hello



I would like you to rerun TDSSKiller and this time when it gets to this part

• \Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user
  \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Skip

I want you to select Delete this time instead of skip.


Gringo

Hopefully I did what you wanted.  Here is the report.

 

13:30:50.0475 3084  Scan finished
13:30:50.0475 3084  ============================================================
13:30:50.0486 3628  Detected object count: 2
13:30:50.0486 3628  Actual detected object count: 2
13:32:50.0039 3628  C:\Program Files\Dell\DellDock\DockLogin.exe - copied to quarantine
13:32:50.0076 3628  HKLM\SYSTEM\ControlSet001\services\DockLoginService - will be deleted on reboot
13:32:50.0094 3628  HKLM\SYSTEM\ControlSet002\services\DockLoginService - will be deleted on reboot
13:32:50.0312 3628  C:\Program Files\Dell\DellDock\DockLogin.exe - will be deleted on reboot
13:32:50.0312 3628  DockLoginService ( UnsignedFile.Multi.Generic ) - User select action: Delete
13:32:50.0994 3628  \Device\Harddisk0\DR0\TDLFS\cmd.dll - copied to quarantine
13:32:51.0164 3628  \Device\Harddisk0\DR0\TDLFS\cmd64.dll - copied to quarantine
13:32:51.0801 3628  \Device\Harddisk0\DR0\TDLFS\drv32 - copied to quarantine
13:32:52.0210 3628  \Device\Harddisk0\DR0\TDLFS\drv64 - copied to quarantine
13:32:52.0225 3628  \Device\Harddisk0\DR0\TDLFS\servers.dat - copied to quarantine
13:32:52.0290 3628  \Device\Harddisk0\DR0\TDLFS\config.ini - copied to quarantine
13:32:52.0294 3628  \Device\Harddisk0\DR0\TDLFS\ldr16 - copied to quarantine
13:32:52.0301 3628  \Device\Harddisk0\DR0\TDLFS\ldr32 - copied to quarantine
13:32:52.0539 3628  \Device\Harddisk0\DR0\TDLFS\ldr64 - copied to quarantine
13:32:52.0549 3628  \Device\Harddisk0\DR0\TDLFS\s - copied to quarantine
13:32:52.0574 3628  \Device\Harddisk0\DR0\TDLFS\ldrm - copied to quarantine
13:32:52.0586 3628  \Device\Harddisk0\DR0\TDLFS\u - copied to quarantine
13:32:52.0590 3628  \Device\Harddisk0\DR0\TDLFS - deleted
13:32:52.0590 3628  \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Delete
13:33:11.0352 3368  Deinitialize success
 

Hello SPSDUDE

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

 ClearJavaCache:: 

Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

• In your next post I need the following
  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

Again, hopefully I did it right.  Here it is.

 

ComboFix 13-03-09.01 - RoseyB 03/13/2013  11:04:12.7.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3037.1794 [GMT -7:00]
Running from: c:\users\RoseyB\Desktop\ComboFix.exe
Command switches used :: c:\users\RoseyB\Desktop\CFScript.txt
AV: Lavasoft Ad-Aware *Disabled/Updated* {E0D97DD4-42BA-B3F2-A5A7-22E9ACE81FC7}
AV: Norton Security Suite *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Lavasoft Ad-Aware *Disabled* {D8E2FCF1-08D5-B2AA-8EF8-8BDC523B58BC}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Lavasoft Ad-Aware *Disabled/Updated* {5BB89C30-6480-BC7C-9F17-199BD76F557A}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((   Files Created from 2013-02-13 to 2013-03-13  )))))))))))))))))))))))))))))))
.
.
2013-03-13 18:12 . 2013-03-13 18:12    --------    d-----w-    c:\users\Public\AppData\Local\temp
2013-03-13 18:12 . 2013-03-13 18:12    --------    d-----w-    c:\users\Default\AppData\Local\temp
2013-03-09 21:47 . 2010-05-06 04:01    53808    ----a-r-    c:\windows\system32\drivers\SymIMV.sys
2013-03-04 05:43 . 2013-03-04 05:59    --------    d-----w-    c:\users\RoseyB\AppData\Local\NPE
2013-03-02 21:54 . 2013-03-02 21:54    --------    d-----w-    c:\programdata\Ad-Aware Antivirus
2013-03-02 21:54 . 2013-03-02 21:54    --------    d-----w-    c:\users\RoseyB\AppData\Roaming\LavasoftStatistics
2013-03-02 21:51 . 2013-03-02 21:54    --------    d-----w-    c:\program files (x86)\Ad-Aware Antivirus
2013-03-02 21:51 . 2013-03-02 21:51    --------    d-----w-    c:\programdata\Downloaded Installations
2013-03-02 21:51 . 2013-03-02 21:51    --------    d-----w-    c:\users\RoseyB\AppData\Local\adawarebp
2013-03-02 21:51 . 2013-03-02 21:51    --------    d-----w-    c:\programdata\Ad-Aware Browsing Protection
2013-03-02 21:51 . 2013-03-02 21:51    --------    d-----w-    c:\program files (x86)\Toolbar Cleaner
2013-03-02 21:51 . 2013-03-02 21:51    --------    d-----w-    c:\users\RoseyB\AppData\Roaming\SecureSearch
2013-03-02 21:49 . 2013-03-02 21:49    47496    ----a-w-    c:\windows\system32\sbbd.exe
2013-03-02 21:49 . 2013-03-02 21:49    14456    ----a-w-    c:\windows\system32\drivers\gfibto.sys
2013-03-02 21:49 . 2013-03-03 14:48    --------    d-----w-    c:\users\RoseyB\AppData\Roaming\Ad-Aware Antivirus
2013-03-02 13:57 . 2013-03-02 13:57    --------    d-----w-    C:\N360_BACKUP
2013-02-28 21:17 . 2013-02-28 21:18    --------    d-----w-    c:\users\RoseyB\AppData\Local\Amazon
2013-02-27 17:39 . 2013-03-02 00:53    --------    d-----w-    c:\program files (x86)\Chimeras - Tune of Revenge Collector's Edition
2013-02-17 05:01 . 2013-02-17 05:01    --------    d-----w-    c:\program files (x86)\Timeless - The Lost Castle
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-02-14 11:04 . 2011-09-30 00:24    70004024    ----a-w-    c:\windows\system32\MRT.exe
2013-01-04 04:43 . 2013-02-13 11:51    44032    ----a-w-    c:\windows\apppatch\acwow64.dll
2012-12-16 17:11 . 2012-12-21 11:00    46080    ----a-w-    c:\windows\system32\atmlib.dll
2012-12-16 14:45 . 2012-12-21 11:00    367616    ----a-w-    c:\windows\system32\atmfd.dll
2012-12-16 14:13 . 2012-12-21 11:00    295424    ----a-w-    c:\windows\SysWow64\atmfd.dll
2012-12-16 14:13 . 2012-12-21 11:00    34304    ----a-w-    c:\windows\SysWow64\atmlib.dll
2012-12-15 00:49 . 2011-09-26 21:42    24176    ----a-w-    c:\windows\system32\drivers\mbam.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Ad-Aware Antivirus"="c:\program files (x86)\Ad-Aware Antivirus\AdAwareLauncher --windows-run" [X]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2010-03-04 284696]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"Desktop Disc Tool"="c:\program files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" [2009-10-15 498160]
"Dell Registration"="c:\program files (x86)\System Registration\prodreg.exe" [2010-08-23 3926528]
"PMBVolumeWatcher"="c:\program files (x86)\Sony\PMB\PMBVolumeWatcher.exe" [2010-11-27 648032]
"Ulead AutoDetector v2"="c:\program files (x86)\Common Files\Ulead Systems\AutoDetector\monitor.exe" [2007-08-03 95504]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2011-04-27 421160]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-10-12 59280]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2012-10-25 421888]
"Ad-Aware Browsing Protection"="c:\programdata\Ad-Aware Browsing Protection\adawarebp.exe" [2013-01-31 542632]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce]
"c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"="c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe" [2011-09-18 560128]
.
c:\users\RoseyB\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2010-5-28 1324384]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2010-5-28 1324384]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Ad-Aware Service]
@="Ad-Aware Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SBAMSvc]
@="Service"
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 lxeaCATSCustConnectService;lxeaCATSCustConnectService;c:\windows\system32\spool\DRIVERS\x64\3\\lxeaserv.exe [2010-04-14 45736]
R3 hitmanpro36;HitmanPro 3.6 Support Driver;c:\windows\system32\drivers\hitmanpro36.sys [2012-10-27 30496]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [2011-02-18 51712]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-03-09 1255736]
S0 gfibto;gfibto;c:\windows\system32\drivers\gfibto.sys [2013-03-02 14456]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [2009-07-09 55280]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\0404000.00C\SYMDS64.SYS [2009-10-15 433200]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\0404000.00C\SYMEFA64.SYS [2011-08-22 221304]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\BASHDefs\20130301.001\BHDrvx64.sys [2013-01-16 1388120]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\N360x64\0404000.00C\ccHPx64.sys [2011-08-04 593544]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\IPSDefs\20130312.001\IDSvia64.sys [2012-09-06 513184]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\0404000.00C\Ironx64.SYS [2010-04-29 150064]
S1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\System32\Drivers\N360x64\0404000.00C\SYMTDIV.SYS [2011-08-22 451704]
S2 Ad-Aware Service;Ad-Aware Service;c:\program files (x86)\Ad-Aware Antivirus\AdAwareService.exe [2013-02-21 1236336]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2012-01-04 822624]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-03-04 13336]
S2 lxea_device;lxea_device;c:\windows\system32\lxeacoms.exe [2010-04-14 1052328]
S2 N360;Norton Security Suite;c:\program files (x86)\Norton Security Suite\Engine\4.4.0.12\ccSvcHst.exe [2011-08-04 126400]
S2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe [2010-11-27 398176]
S2 SBAMSvc;Ad-Aware;c:\program files (x86)\Ad-Aware Antivirus\SBAMSvc.exe [2012-09-20 3677000]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-01 508776]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2011-08-18 1692480]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-08-09 138912]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-05-26 138752]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2011-06-10 539240]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [2011-10-01 764264]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [2011-10-01 268648]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [2011-10-01 25960]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [2011-10-01 22376]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-01 219496]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - 07167593
*NewlyCreated* - 81008848
*Deregistered* - 07167593
*Deregistered* - 81008848
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2009-10-21 8306208]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-02-12 162328]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-02-12 386584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-02-12 417304]
"lxeamon.exe"="c:\program files (x86)\Lexmark S300-S400 Series\lxeamon.exe" [2010-05-05 770728]
"EzPrint"="c:\program files (x86)\Lexmark S300-S400 Series\ezprint.exe" [2010-05-05 148280]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://securesearch.lavasoft.com/?source=f439e2c0&tbp=homepage&toolbarid=adawaretb&v=2_5&u=0CFA2357AA6DFD5F1BCC045132743521
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
FF - ProfilePath - c:\users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.excite.com/
FF - ExtSQL: 2013-03-02 13:50; {87934c42-161d-45bc-8cef-ef18abe2a30c}; c:\users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\extensions\{87934c42-161d-45bc-8cef-ef18abe2a30c}
FF - ExtSQL: 2013-03-02 13:51; jid1-yZwVFzbsyfMrqQ@jetpack; c:\users\RoseyB\AppData\Roaming\Mozilla\Firefox\Profiles\yzit0tbc.default\extensions\jid1-yZwVFzbsyfMrqQ@jetpack
.
- - - - ORPHANS REMOVED - - - -
.
SafeBoot-07167593.sys
SafeBoot-13464037.sys
SafeBoot-29405496.sys
SafeBoot-72737606.sys
AddRemove-adawaretb - c:\program files (x86)\adawaretb\uninstall.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton Security Suite\Engine\4.4.0.12\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton Security Suite\Engine\4.4.0.12\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10k_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10k_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10k.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10k.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10k.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10k.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-03-13  11:15:13
ComboFix-quarantined-files.txt  2013-03-13 18:15
ComboFix2.txt  2013-03-09 22:35
.
Pre-Run: 370,450,128,896 bytes free
Post-Run: 372,720,099,328 bytes free
.
- - End Of File - - B7B90AB0839DEA0586BCCB2B1CB93156
 

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

• Programs to remove
  • 
    
  • Adobe Reader 9.1.2
    Best Buy pc app
    Java™ 7
    Java™ 7 (64-bit)
  • 
    
  • 
    

• Please download and install Revo Uninstaller Free
• Double click Revo Uninstaller to run it.
• From the list of programs double click on The Program to remove
• When prompted if you want to uninstall click Yes.
• Be sure the Moderate option is selected then click Next.
• The program will run, If prompted again click Yes
• when the built-in uninstaller is finished click on Next.
• Once the program has searched for leftovers click Next.
• Check/tick the bolded items only on the list then click Delete
• when prompted click on Yes and then on next.
• put a check on any folders that are found and select delete
• when prompted select yes then on next
• Once done click Finish.
• .
  
  
  
  Update Adobe reader
  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
    
    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
      
      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
    • 
      
  Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.
    
    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.

: Malwarebytes' Anti-Malware :


I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

• Double-click mbam icon
• go to the update tab at the top
• click on check for updates
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidentally close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
• Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
  Click OK to either and let MBAM proceed with the disinfection process.
  If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  
  Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
  "information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
  Gringo
• 
  

THings seemed to be going okay.  Computer seems to be running good.  Wasn't able to uninstall java(64) looks like it would start then just nothing.  Here are the logs to MBAM and Hijack this.  Though Hijack this said it could scan host file.  Thanks

 

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.03.15.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
RoseyB :: ROSEYB-PC [administrator]

3/15/2013 11:38:45 AM
mbam-log-2013-03-15 (11-38-45).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 212608
Time elapsed: 4 minute(s), 26 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

 

And HiJack This

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:03:40 PM, on 3/15/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Lexmark S300-S400 Series\lxeamon.exe
C:\Program Files (x86)\Lexmark S300-S400 Series\ezprint.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
C:\Program Files (x86)\Common Files\Ulead Systems\AutoDetector\Monitor.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe
C:\PROGRA~2\AD-AWA~1\AdAware.exe
C:\Program Files (x86)\Postbox Express\postbox.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\RoseyB\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securesearch.lavasoft.com/?source=f439e2c0&tbp=homepage&toolbarid=adawaretb&v=2_5&u=0CFA2357AA6DFD5F1BCC045132743521
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\4.4.0.12\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\4.4.0.12\IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\4.4.0.12\coIEPlg.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
O4 - HKLM\..\Run: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
O4 - HKLM\..\Run: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
O4 - HKLM\..\Run: [Ulead AutoDetector v2] C:\Program Files (x86)\Common Files\Ulead Systems\AutoDetector\monitor.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe"
O4 - HKLM\..\Run: [Ad-Aware Antivirus] "C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareLauncher" --windows-run
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - Cmdmapping - (no file) (HKCU)
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {B06CE1BC-5D9D-4676-BD28-1752DBF394E0} (Hangman Control) - http://www.worldwinner.com/games/v41/hangman/hangman.cab
O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.dell.com/systemprofiler/DellSystemLite.CAB
O23 - Service: Ad-Aware Service - Lavasoft Limited - C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: lxeaCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\x64\3\\lxeaserv.exe
O23 - Service: lxea_device -   - C:\Windows\system32\lxeacoms.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files (x86)\Norton Security Suite\Engine\4.4.0.12\ccSvcHst.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Ad-Aware (SBAMSvc) - GFI Software - C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9690 bytes
 

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

• Run HijackThis (rightclick and run as admin)
• Click on the Scan button
• Put a check beside all of the items listed below (if present):
  • 
    
  • O4 - HKLM\..\Run: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
    O4 - HKLM\..\Run: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
    O4 - HKLM\..\Run: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
    O4 - HKLM\..\Run: [Ulead AutoDetector v2] C:\Program Files (x86)\Common Files\Ulead Systems\AutoDetector\monitor.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
    O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
  • 
    
  • 
    
• Close all open windows and browsers/email, etc...
• Click on the "Fix Checked" button
• When completed, close the application.
  
  • NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]
  • 
    

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• click on the Run ESET Online Scanner button
• Tick the box next to YES, I accept the Terms of Use.
  • Click Start
• When asked, allow the add/on to be installed
  • Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings, ensure the options
  • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • 
    
• Click Scan
• wait for the virus definitions to be downloaded
• Wait for the scan to finish
• When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found

• If threats were found
  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish
  • close program
  • copy and paste the report here

Gringo

Everything ran okay.  We did delete the startup entries.  Here is the report from ESET scan.  Thank you.

 

C:\TDSSKiller_Quarantine\10.03.2013_20.02.07\mbr0000\tdlfs0000\tsk0000.dta    a variant of Win32/Rootkit.Kryptik.SV trojan
C:\TDSSKiller_Quarantine\11.03.2013_13.21.07\tdlfs0000\tsk0000.dta    a variant of Win32/Rootkit.Kryptik.SV trojan