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Need help removing PC Speed Fix/24x7 Help malware


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14 replies to this topic

#1 blueyez

blueyez

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  • Local time:04:04 PM

Posted 04 March 2013 - 04:17 PM

Someone brought me their WinXP laptop for some help with "a virus".  My initial inspection showed the malware "PC Speed Fix" and "24x7 Help".  There may be others, but these were the only ones that were immediately obvious.  MS System Essentials found nothing, and Malwarebytes only found PC Speed Fix, claimed to remove it, but it was still there after a reboot.  The user would be fine with a full system wipe, but no longer has their system restore discs, and the rescue partition is missing.  Google hasn't been particularly helpful in finding removal tools, but did bring me here.  I throw myself upon your mercy before I throw this laptop in the nearest ocean.  The system does not appear to be having any issues beyond the 24x7 icon in the menu bar of the active window, and the intermittent "buy now" nag window from PC Speed Fix.
 
 
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.15.2
Run by Owner at 12:59:14 on 2013-03-04
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2039.1388 [GMT -7:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ================
.
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\Program Files\ActivIdentity\ActivClient Mini\acevents.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\ActivIdentity\ActivClient Mini\accrdsub.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Ask.com\Updater\Updater.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\PCFixSpeed\PCFixTray.exe
C:\Program Files\24x7Help\App24x7Help.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Owner\Application Data\SearchProtect\bin\cltmng.exe
C:\Program Files\24x7Help\App24x7Hook.exe
C:\Program Files\ActivIdentity\ActivClient Mini\acevents.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Updater26278\Updater26278.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Rainlendar\Rainlendar.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\24x7Help\App24x7Svc.exe
C:\Program Files\ActivIdentity\ActivClient Mini\acachsrv.exe
C:\Program Files\ActivIdentity\ActivClient Mini\accoca.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\SearchProtect\bin\CltMngSvc.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\WINDOWS\system32\ifxspmgt.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\system32\IfxPsdSv.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\Embedded Security Software\PSDrt.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\PCFixSpeed\PCFixSpeed.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.conduit.com/?ctid=CT3279141&octid=CT3279141&SearchSource=61&CUI=UN31956527761957117&UM=UM_ID&UP=SPF1F9BC76-22BA-44AB-B0B5-258EBA87AA22
uSearch Bar = hxxp://www2.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - c:\program files\ask.com\GenericAskToolbar.dll
uURLSearchHooks: {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - <orphaned>
uURLSearchHooks: WhiteSmoke B Toolbar: {f0e59437-6148-4a98-b0a6-60d557ef57f4} - c:\program files\whitesmoke_b\prxtbWhit.dll
BHO: Solid Savings: {11111111-1111-1111-1111-110211621178} - c:\program files\solid savings\Solid Savings.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: ReboundAlert: {44ed99e2-16a6-4b89-80d6-5b21cf42e78b} - c:\program files\reboundalert\ie\common.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: WhiteSmoke B Toolbar: {f0e59437-6148-4a98-b0a6-60d557ef57f4} - c:\program files\whitesmoke_b\prxtbWhit.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: WhiteSmoke B Toolbar: {f0e59437-6148-4a98-b0a6-60d557ef57f4} - c:\program files\whitesmoke_b\prxtbWhit.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Google Update] "c:\documents and settings\owner\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [SearchProtect] c:\documents and settings\owner\application data\searchprotect\bin\cltmng.exe
uRun: [Updater26278.exe] c:\documents and settings\owner\local settings\application data\updater26278\Updater26278.exe /extensionid=26278 /extensionname='Solid Savings' /chromeid=cijeeimilokkhlfjombmalgpabbonmah /stayidle /delay=300
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wifi\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\common files\intel\wirelesscommon\iFrmewrk.exe" /tf Intel Wireless Tray
mRun: [PTHOSTTR] c:\program files\hewlett-packard\hp protecttools security manager\PTHOSTTR.EXE /Start
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [IFXSPMGT] c:\windows\system32\ifxspmgt.exe /NotifyLogon
mRun: [accrdsub] "c:\program files\actividentity\activclient mini\accrdsub.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SearchProtectAll] c:\program files\searchprotect\bin\cltmng.exe
mRun: [PCFixSpeed] "c:\program files\pcfixspeed\PCFixTray.exe" /startup
mRun: [24x7HELP] "c:\program files\24x7help\App24x7Help.exe" /STARTUP
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\rainle~1.lnk - c:\program files\rainlendar\Rainlendar.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Send To &Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: ackpbsc - c:\program files\actividentity\activclient mini\ackpbsc.dll
Notify: acunlock - c:\program files\actividentity\activclient mini\acunlock.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\77tquvye.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3279141&SearchSource=3&q={searchTerms}&CUI=UN29523016038725195
FF - prefs.js: browser.search.selectedEngine - WhiteSmoke B Customized Web Search
FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3279141&SearchSource=2&CUI=UN29523016038725195&UM=UM_ID&q=
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\documents and settings\owner\local settings\application data\google\update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\npjpi170_09.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_4_402_278.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Ad blocker: {4DC70064-89E2-4a55-8FC6-E8CDEAE3612C} - %profile%\extensions\{4DC70064-89E2-4a55-8FC6-E8CDEAE3612C}
FF - Ext: Webmail Ad Blocker: [email protected] - %profile%\extensions\[email protected]
FF - Ext: Fast Dial: [email protected] - %profile%\extensions\[email protected]
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Ask Toolbar: [email protected] - %profile%\extensions\[email protected]
FF - Ext: UnfriendApp: [email protected] - c:\program files\unfriendapp\Firefox
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 195296]
R1 PersonalSecureDrive;PersonalSecureDrive;c:\windows\system32\drivers\psd.sys [2007-7-24 38816]
R2 24x7HelpSvc;24x7HelpService;c:\program files\24x7help\App24x7Svc.exe [2013-2-27 394392]
R2 acachsrv;ActivClient Authentication Service;c:\program files\actividentity\activclient mini\acachsrv.exe [2006-4-12 81920]
R2 accoca;ActivClient Middleware Service;c:\program files\actividentity\activclient mini\accoca.exe [2006-5-2 135168]
R2 CltMngSvc;Search Protect by Conduit Updater;c:\program files\searchprotect\bin\CltMngSvc.exe [2013-2-20 93984]
R3 GTIPCI21;GTIPCI21;c:\windows\system32\drivers\gtipci21.sys [2011-2-15 97280]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2007-7-24 41216]
R3 swvspser;Sierra VSP using Ethernet;c:\windows\system32\drivers\swvspser.sys [2009-8-13 30080]
S3 MOSUMAC;USB-Ethernet Driver;c:\windows\system32\drivers\mosumac.sys --> c:\windows\system32\drivers\MOSUMAC.SYS [?]
.
=============== Created Last 30 ================
.
2013-02-28 02:12:35    --------    d-----w-    c:\program files\SMPlayer
2013-02-28 02:12:08    --------    d-----w-    c:\program files\24x7Help
2013-02-28 02:12:05    --------    d-----w-    c:\documents and settings\owner\application data\PCFixSpeed
2013-02-28 02:12:05    --------    d-----w-    c:\documents and settings\all users\application data\PCFixSpeed
2013-02-28 02:12:00    --------    d-----w-    c:\program files\PCFixSpeed
2013-02-28 02:11:09    --------    d-----w-    c:\documents and settings\owner\local settings\application data\Updater26278
2013-02-28 02:11:03    --------    d-----w-    c:\program files\Solid Savings
2013-02-28 02:10:38    --------    d-----w-    c:\documents and settings\owner\application data\SwvUpdater
2013-02-28 02:10:16    --------    d-----w-    c:\program files\Conduit
2013-02-28 02:10:07    --------    d-----w-    c:\documents and settings\owner\local settings\application data\WhiteSmoke_B
2013-02-28 02:10:03    --------    d-----w-    c:\documents and settings\owner\local settings\application data\Temp
2013-02-28 02:10:03    --------    d-----w-    c:\documents and settings\owner\local settings\application data\Conduit
2013-02-28 02:10:01    --------    d-----w-    c:\program files\WhiteSmoke_B
2013-02-28 02:09:34    --------    d-----w-    c:\documents and settings\owner\local settings\application data\CRE
2013-02-28 02:09:10    770384    ----a-w-    c:\windows\system32\msvcr100.dll
2013-02-28 02:09:10    421200    ----a-w-    c:\windows\system32\msvcp100.dll
2013-02-28 02:09:10    --------    d-----w-    c:\program files\SearchProtect
2013-02-28 02:08:55    --------    d-----w-    c:\documents and settings\owner\application data\SearchProtect
2013-02-27 03:47:30    6954968    ----a-w-    c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{753ac04e-a6d1-4a54-8875-956debe30994}\mpengine.dll
2013-02-25 00:10:30    6954968    ----a-w-    c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-02-21 20:25:05    --------    d-----w-    c:\documents and settings\owner\local settings\application data\Apple Computer
2013-02-21 20:24:54    26840    ----a-w-    c:\windows\system32\drivers\GEARAspiWDM.sys
2013-02-21 20:23:56    --------    d-----w-    c:\program files\iPod
2013-02-21 20:23:48    --------    d-----w-    c:\program files\iTunes
2013-02-21 20:23:48    --------    d-----w-    c:\documents and settings\all users\application data\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-02-21 20:23:31    --------    d-----w-    c:\documents and settings\owner\local settings\application data\Apple
2013-02-21 20:23:02    --------    d-----w-    c:\program files\Bonjour
2013-02-19 23:52:46    143872    ----a-w-    c:\windows\system32\javacpl.cpl
2013-02-19 23:52:35    94112    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
2013-02-12 16:12:36    --------    d-----w-    c:\windows\system32\appmgmt
2013-02-08 21:12:00    --------    d-----w-    c:\program files\ReboundAlert
2013-02-05 02:33:50    5632    ----a-w-    c:\windows\system32\ptpusb.dll
2013-02-05 02:33:49    159232    ----a-w-    c:\windows\system32\ptpusd.dll
.
==================== Find3M  ====================
.
2013-02-19 23:52:13    861088    ----a-w-    c:\windows\system32\npDeployJava1.dll
2013-02-19 23:52:13    782240    ----a-w-    c:\windows\system32\deployJava1.dll
2013-01-30 10:53:21    232336    ------w-    c:\windows\system32\MpSigStub.exe
2013-01-26 03:55:44    552448    ----a-w-    c:\windows\system32\oleaut32.dll
2013-01-20 22:59:04    195296    ----a-w-    c:\windows\system32\drivers\MpFilter.sys
2013-01-07 01:19:45    2148864    ----a-w-    c:\windows\system32\ntoskrnl.exe
2013-01-07 00:37:01    2027520    ----a-w-    c:\windows\system32\ntkrnlpa.exe
2013-01-04 01:20:00    1867264    ----a-w-    c:\windows\system32\win32k.sys
2013-01-02 06:49:10    148992    ----a-w-    c:\windows\system32\mpg2splt.ax
2013-01-02 06:49:10    1292288    ----a-w-    c:\windows\system32\quartz.dll
2012-12-26 20:16:29    916480    ----a-w-    c:\windows\system32\wininet.dll
2012-12-26 20:16:28    43520    ----a-w-    c:\windows\system32\licmgr10.dll
2012-12-26 20:16:28    1469440    ------w-    c:\windows\system32\inetcpl.cpl
2012-12-24 06:40:59    385024    ----a-w-    c:\windows\system32\html.iec
2012-12-16 12:23:59    290560    ----a-w-    c:\windows\system32\atmfd.dll
.
============= FINISH: 12:59:55.04 ===============

Attached Files



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#2 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,258 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:04 PM

Posted 04 March 2013 - 04:58 PM

Please run the following:

Download ComboFix from the following location:
Link

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    CF_RC_notice.png
    • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
    cfRC_screen_2.png
    • Click on Yes, to continue scanning for malware.
    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
    Notes:
    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.





    NEXT


    Please download Junkware Removal Tool to your desktop.
    • Shutdown your antivirus to avoid any conflicts.
    • Right-mouse click JRT.exe and select Run as administrator
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message

    NEXT


    Download AdwCleaner from here and save it to your desktop.
    • Run AdwCleaner and select Delete
    • Once done it will ask to reboot, allow the reboot
    • On reboot a log will be produced, please attach the content of the log to your next reply

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#3 blueyez

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Posted 04 March 2013 - 05:23 PM

While running ComboFix (I think it was around Stage 8), I got a classic Blue Screen of Death.  The system immediately rebooted itself, flashing the blue screen only briefly, but not long enough for me to copy down any pertinent data from the error message.  As far as a ComboFix.txt log, Windows Explorer shows a directory in C's root called ComboFix, but double-clicking on it takes me to the system drive listing (contents of My Computer), even though the location bar claims I'm in C:\ComboFix\   Running "dir c:\" from a command prompt does not list any entries for ComboFix -- directory, log file, or otherwise.


Edited by blueyez, 04 March 2013 - 05:25 PM.


#4 CatByte

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Posted 04 March 2013 - 05:36 PM

please try running ComboFix in safe mode

To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY repeatedly,
  • this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
  • go into your usual account
  • If it still wont run, then move on to the next instruction

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#5 blueyez

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Posted 05 March 2013 - 12:54 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.6.7 (03.03.2013:1)
OS: Microsoft Windows XP x86
Ran by Administrator on Mon 03/04/2013 at 20:16:05.53
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
Successfully stopped: [Service] 24x7helpsvc 
Successfully deleted: [Service] 24x7helpsvc 
 
 
 
~~~ Registry Values
 
Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\windows\currentversion\run\\24x7help
Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\windows\currentversion\run\\apnupdater
Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\windows\currentversion\run\\pcfixspeed
Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{0633ee93-d776-472f-a0ff-e1416b8b2e3a}\\DisplayName
Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{0633ee93-d776-472f-a0ff-e1416b8b2e3a}\\URL
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] hkey_local_machine\software\24x7help
Successfully deleted: [Registry Key] hkey_local_machine\software\conduit
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\features\a28b4d68debaa244eb686953b7074fef
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\products\a28b4d68debaa244eb686953b7074fef
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9
Successfully deleted: [Registry Key-Heur] HKEY_CLASSES_ROOT\CrossriderApp0026278.BHO
Successfully deleted: [Registry Key-Heur] HKEY_CLASSES_ROOT\CrossriderApp0026278.BHO.1
Successfully deleted: [Registry Key-Heur] HKEY_CLASSES_ROOT\CrossriderApp0026278.Sandbox
Successfully deleted: [Registry Key-Heur] HKEY_CLASSES_ROOT\CrossriderApp0026278.Sandbox.1
Successfully deleted: [Registry Key-Heur] HKEY_LOCAL_MACHINE\software\classes\CrossriderApp0026278.BHO
Successfully deleted: [Registry Key-Heur] HKEY_LOCAL_MACHINE\software\classes\CrossriderApp0026278.BHO.1
Successfully deleted: [Registry Key-Heur] HKEY_LOCAL_MACHINE\software\classes\CrossriderApp0026278.Sandbox
Successfully deleted: [Registry Key-Heur] HKEY_LOCAL_MACHINE\software\classes\CrossriderApp0026278.Sandbox.1
Successfully deleted: [Registry Key-Heur] HKEY_LOCAL_MACHINE\software\classes\Toolbar.CT3279141
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{3c471948-f874-49f5-b338-4f214a2ee0b1}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{00000000-6e41-4fd3-8538-502f5495e5fc} 
Successfully deleted: [Registry Key] "hkey_classes_root\genericasktoolbar.toolbarwnd" 
Successfully deleted: [Registry Key] "hkey_classes_root\genericasktoolbar.toolbarwnd.1" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\apn" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\asktoolbar" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\classes\appid\genericasktoolbar.dll" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\0cfe535c35f99574e8340bfa75bf92c2" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\0e12f736682067fde4d1158d5940a82e" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\120dfadeb50841f408f04d2a278f9509" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\1a24b5bb8521b03e0c8d908f5abc0ae6" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\261f213d1f55267499b1f87d0cc3bcf7" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\2b0d56c4f4c46d844a57ffed6f0d2852" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\49d4375fe41653242aea4c969e4e65e0" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\6aa0923513360135b272e8289c5f13fa" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\6f7467af8f29c134cbbab394eccfde96" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\741b4adf27276464790022c965ab6da8" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\7de196b10195f5647a2b21b761f3de01" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\922525dcc5199162f8935747ca3d8e59" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\9d4f5849367142e4685ed8c25e44c5ed" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\a5875b04372c19545beb90d4d606c472" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\a876d9e80b896ec44a8620248cc79296" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\b66ffab725b92594c986de826a867888" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\bcda179d619b91648538e3394cac94cc" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\d677b1a9671d4d4004f6f2a4469e86ea" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\dd1402a9dd4215a43abde169a41afa0e" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\e36e114a0ead2ad46b381d23ad69cddf" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\ef8e618db3aedfbb384561b5c548f65e" 
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\a28b4d68debaa244eb686953b7074fef" 
 
 
 
~~~ Files
 
Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npcouponprinter.dll"
Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npmozcouponprinter.dll"
Successfully deleted: [File] "C:\WINDOWS\tasks\Scheduled Update for Ask Toolbar.job" 
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\pcfixspeed"
Successfully deleted: [Folder] "C:\Program Files\conduit"
Successfully deleted: [Folder] "C:\Program Files\coupons"
Successfully deleted: [Folder] "C:\Program Files\pcfixspeed"
Failed to delete: [Folder] "C:\Program Files\searchprotect"
Successfully deleted: [Folder] "C:\Documents and Settings\All Users\start menu\programs\24x7 help"
Successfully deleted: [Folder] "C:\Documents and Settings\All Users\start menu\programs\pc fix speed"
Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\ask" 
Successfully deleted: [Folder] "C:\Program Files\ask.com" 
Successfully deleted: [Folder] "C:\WINDOWS\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}" 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 03/04/2013 at 21:15:20.17
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Attached Files



#6 CatByte

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Posted 05 March 2013 - 05:29 PM

Please do the following:
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".

  • Copy/paste the text inside the Codebox below into notepad:

    Here's how to do that:
    Press the WinKey + R to open a run box, type Notepad > click OK.
    This will open an empty notepad file:

    Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')
    Folder::
    c:\program files\Conduit
    c:\documents and settings\Owner\Local Settings\Application Data\WhiteSmoke_B
    c:\documents and settings\Owner\Local Settings\Application Data\Conduit
    c:\program files\WhiteSmoke_B
    c:\program files\SearchProtect
    c:\documents and settings\Owner\Application Data\SearchProtect
    c:\program files\Ask.com
    c:\program files\Solid Savings
    c:\program files\24x7Help
    
    Registry::
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
    "{00000000-6E41-4FD3-8538-502F5495E5FC}"=-
    "{f0e59437-6148-4a98-b0a6-60d557ef57f4}"=-
    [-HKEY_CLASSES_ROOT\clsid\{00000000-6e41-4fd3-8538-502f5495e5fc}]
    [-HKEY_CLASSES_ROOT\clsid\{f0e59437-6148-4a98-b0a6-60d557ef57f4}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\~\Browser Helper Objects\{11111111-1111-1111-1111-110211621178}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\~\Browser Helper Objects\{f0e59437-6148-4a98-b0a6-60d557ef57f4}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{f0e59437-6148-4a98-b0a6-60d557ef57f4}"=-
    [-HKEY_CLASSES_ROOT\clsid\{f0e59437-6148-4a98-b0a6-60d557ef57f4}]
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "SearchProtect"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "SearchProtectAll"=-
    "24x7HELP"=-
    
    Driver::
    24x7HelpSvc
    CltMngSvc
    
    DDS::
    uStart Page = hxxp://search.conduit.com/?ctid=CT3279141&octid=CT3279141&SearchSource=61&CUI=UN31956527761957117&UM=UM_ID&UP=SPF1F9BC76-22BA-44AB-B0B5-258EBA87AA22
    Trusted Zone: gmail.com\www
    Trusted Zone: realtor.com\www
    
    FireFox::
    FF - ProfilePath - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3279141&SearchSource=3&q={searchTerms}&CUI=UN29523016038725195
    FF - prefs.js: browser.search.selectedEngine - WhiteSmoke B Customized Web Search
    FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3279141&SearchSource=2&CUI=UN29523016038725195&UM=UM_ID&q=
    FF - Ext: Ask Toolbar: [email protected] - %profile%\extensions\[email protected]
    
    ClearJavaCache::
    
    Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

    Save this file to your desktop, Save this as "CFScript"

    Here's how to do that:

    1.Click File;
    2.Click Save As... Change the directory to your desktop;
    3.Change the Save as type to "All Files";
    4.Type in the file name: CFScript
    5.Click Save ...

    CFScriptB-4.gif
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix may request an update; please allow it.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you.
    • Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


    NEXT
    • Download RogueKiller and save it to your desktop.
    • Quit all other programs
    • Start RogueKiller.exe
    • Wait until the Prescan has finished ...
    • Click on Scan
      RGKRScan.png
    • Wait for the end of the scan
    • A report will be created on your desktop.
    • Click on the Delete button
      RGKRDelete.png
    • Next click on the ShortcutsFix
      RGKRShortcutsFix.png
    • another report will be created on your desktop.
    Please post: All RKreport.txt text files located on your desktop.






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#7 blueyez

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Posted 05 March 2013 - 06:17 PM

ComboFix 13-03-05.01 - Owner 03/05/2013  15:53:41.2.2 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2039.1443 [GMT -7:00]
Running from: c:\documents and settings\Owner\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Owner\Desktop\CFScript.txt
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome.manifest
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\about.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\about.xul
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\bindings.xml
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\button-bindings.xml
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\cache.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\constants.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\core.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\custom-command-listener.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\dynamic-button-manager.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\dynamic-button.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\events.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\feeds.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\highlight-to-search.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\http-headers.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\json.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\keywordSearch.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\lifecycle.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\listeners.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\locale.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\logger.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\network.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\newtab-manager.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\newtab-overlay.xul
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\newtab.html
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\newtab.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\notification-popup-controller.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\notification-popup-ff3.xul
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\notification-popup.xul
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\notification.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\observer.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\options.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\options.xul
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\preferences.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\prefetch.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\ss-popup-bindings.xml
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\update.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\updateRdf.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\utilities.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\webframe-bindings.xml
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\webframe-manager.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\widget-controller.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\widget-popup.xul
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\content\widgets.js
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\ ask_32x.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\amazon_16x.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\ask_16x_wht.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\ask_16x16.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\ask_32x32.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\ask_browser_ff_chrome.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\asklogo.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\asklogo_16x21.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\b-p.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\b.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\bg.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\bl-pbl.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\bl-pbr.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\bl.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\blogs.png
c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\extensions\[email protected]\chrome\skin\br-pbl.png
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c:\program files\24x7Help\App24x7Hook.exe
c:\program files\24x7Help\App24x7Svc.exe
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c:\program files\24x7Help\unins000.exe
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c:\program files\Solid Savings\Solid Savings-bg.exe
c:\program files\Solid Savings\Solid Savings.dll
c:\program files\Solid Savings\Solid Savings.exe
c:\program files\Solid Savings\Solid Savings.ico
c:\program files\Solid Savings\Solid Savings.ini
c:\program files\Solid Savings\Uninstall.exe
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(((((((((((((((((((((((((   Files Created from 2013-02-05 to 2013-03-05  )))))))))))))))))))))))))))))))
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2013-03-05 18:41 . 2013-02-08 00:45    6954968    ----a-w-    c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{A27C7BEA-89E3-451F-A63D-95A85CECF728}\mpengine.dll
2013-03-05 08:08 . 2013-03-05 08:10    130    ----a-w-    c:\windows\DeleteOnReboot.bat
2013-03-05 03:16 . 2013-03-05 03:16    --------    d-----w-    c:\windows\ERUNT
2013-03-05 03:15 . 2013-03-05 03:16    --------    d-----w-    C:\JRT
2013-03-05 03:15 . 2013-03-05 03:16    --------    d-----w-    c:\documents and settings\Administrator
2013-02-28 02:12 . 2013-02-28 02:12    --------    d-----w-    c:\program files\SMPlayer
2013-02-28 02:12 . 2013-03-04 19:58    --------    d-----w-    c:\documents and settings\Owner\Application Data\PCFixSpeed
2013-02-28 02:11 . 2013-03-04 22:50    --------    d-----w-    c:\documents and settings\Owner\Local Settings\Application Data\Updater26278
2013-02-28 02:10 . 2013-02-28 02:10    --------    d-----w-    c:\documents and settings\Owner\Local Settings\Application Data\Temp
2013-02-28 02:09 . 2013-02-28 02:09    --------    d-----w-    c:\documents and settings\Owner\Local Settings\Application Data\CRE
2013-02-28 02:09 . 2013-02-20 12:02    770384    ----a-w-    c:\windows\system32\msvcr100.dll
2013-02-28 02:09 . 2013-02-20 12:02    421200    ----a-w-    c:\windows\system32\msvcp100.dll
2013-02-27 03:47 . 2013-02-08 00:45    6954968    ----a-w-    c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-02-21 20:25 . 2013-02-21 20:37    --------    d-----w-    c:\documents and settings\Owner\Application Data\Apple Computer
2013-02-21 20:25 . 2013-02-21 20:25    --------    d-----w-    c:\documents and settings\Owner\Local Settings\Application Data\Apple Computer
2013-02-21 20:24 . 2012-08-21 20:01    26840    ----a-w-    c:\windows\system32\drivers\GEARAspiWDM.sys
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\program files\iPod
2013-02-21 20:23 . 2013-02-21 20:24    --------    d-----w-    c:\program files\iTunes
2013-02-21 20:23 . 2013-02-21 20:24    --------    d-----w-    c:\documents and settings\All Users\Application Data\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\documents and settings\All Users\Application Data\Apple Computer
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\documents and settings\Owner\Local Settings\Application Data\Apple
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\program files\Apple Software Update
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\documents and settings\LocalService\Application Data\Apple Computer
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\program files\Bonjour
2013-02-21 20:22 . 2013-02-21 20:23    --------    d-----w-    c:\program files\Common Files\Apple
2013-02-21 20:22 . 2013-02-21 20:22    --------    d-----w-    c:\documents and settings\All Users\Application Data\Apple
2013-02-19 23:52 . 2013-02-19 23:52    143872    ----a-w-    c:\windows\system32\javacpl.cpl
2013-02-19 23:52 . 2013-02-19 23:52    94112    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
2013-02-05 02:33 . 2001-08-18 05:36    5632    ----a-w-    c:\windows\system32\ptpusb.dll
2013-02-05 02:33 . 2008-04-14 12:42    159232    ----a-w-    c:\windows\system32\ptpusd.dll
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((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
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2013-02-19 23:52 . 2012-07-07 23:10    861088    ----a-w-    c:\windows\system32\npDeployJava1.dll
2013-02-19 23:52 . 2011-02-15 19:02    782240    ----a-w-    c:\windows\system32\deployJava1.dll
2013-01-30 10:53 . 2012-03-07 14:32    232336    ------w-    c:\windows\system32\MpSigStub.exe
2013-01-26 03:55 . 2006-02-28 12:00    552448    ----a-w-    c:\windows\system32\oleaut32.dll
2013-01-20 22:59 . 2011-04-18 20:18    195296    ----a-w-    c:\windows\system32\drivers\MpFilter.sys
2013-01-07 01:19 . 2006-02-28 12:00    2148864    ----a-w-    c:\windows\system32\ntoskrnl.exe
2013-01-07 00:37 . 2004-08-03 22:59    2027520    ----a-w-    c:\windows\system32\ntkrnlpa.exe
2013-01-04 01:20 . 2006-02-28 12:00    1867264    ----a-w-    c:\windows\system32\win32k.sys
2013-01-02 06:49 . 2006-02-28 12:00    148992    ----a-w-    c:\windows\system32\mpg2splt.ax
2013-01-02 06:49 . 2006-02-28 12:00    1292288    ----a-w-    c:\windows\system32\quartz.dll
2012-12-26 20:16 . 2006-02-28 12:00    916480    ----a-w-    c:\windows\system32\wininet.dll
2012-12-26 20:16 . 2006-02-28 12:00    43520    ----a-w-    c:\windows\system32\licmgr10.dll
2012-12-26 20:16 . 2006-02-28 12:00    1469440    ------w-    c:\windows\system32\inetcpl.cpl
2012-12-24 06:40 . 2006-02-28 12:00    385024    ----a-w-    c:\windows\system32\html.iec
2012-12-16 12:23 . 2006-02-28 12:00    290560    ----a-w-    c:\windows\system32\atmfd.dll
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(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
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*Note* empty entries & legit default entries are not shown 
REGEDIT4
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[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
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"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 59720]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-02-20 152392]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2011-07-27 434080]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2006-2-27 581693]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\ackpbsc]
2006-04-27 23:43    98304    ----a-w-    c:\program files\ActivIdentity\ActivClient Mini\ackpbsc.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\acunlock]
2006-04-14 23:55    94208    ----a-w-    c:\program files\ActivIdentity\ActivClient Mini\acunlock.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2012-12-19 14:39    41208    ----a-w-    c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2012-07-03 16:04    252848    ----a-w-    c:\program files\Common Files\Java\Java Update\jusched.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"JavaQuickStarterService"=2 (0x2)
"ose"=3 (0x3)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\Apple\\Apple Application Support\\WebKit2WebProcess.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
.
R1 PersonalSecureDrive;PersonalSecureDrive;c:\windows\system32\drivers\psd.sys [7/24/2007 9:21 AM 38816]
R2 acachsrv;ActivClient Authentication Service;c:\program files\ActivIdentity\ActivClient Mini\acachsrv.exe [4/12/2006 5:43 PM 81920]
R2 accoca;ActivClient Middleware Service;c:\program files\ActivIdentity\ActivClient Mini\accoca.exe [5/2/2006 5:28 PM 135168]
R3 GTIPCI21;GTIPCI21;c:\windows\system32\drivers\gtipci21.sys [2/15/2011 8:41 AM 97280]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [7/24/2007 9:21 AM 41216]
R3 swvspser;Sierra VSP using Ethernet;c:\windows\system32\drivers\swvspser.sys [8/13/2009 3:07 PM 30080]
S3 MOSUMAC;USB-Ethernet Driver;c:\windows\system32\DRIVERS\MOSUMAC.SYS --> c:\windows\system32\DRIVERS\MOSUMAC.SYS [?]
.
Contents of the 'Scheduled Tasks' folder
.
2013-03-05 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-07-12 01:08]
.
2013-02-21 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-02 00:57]
.
2013-03-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-329068152-2049760794-839522115-1003Core.job
- c:\documents and settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2012-08-21 15:05]
.
2013-03-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-329068152-2049760794-839522115-1003UA.job
- c:\documents and settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2012-08-21 15:05]
.
2013-03-05 c:\windows\Tasks\Microsoft Antimalware Scheduled Scan.job
- c:\program files\Microsoft Security Client\MpCmdRun.exe [2013-01-27 18:11]
.
2013-03-05 c:\windows\Tasks\User_Feed_Synchronization-{7C4419A0-A50A-4D2D-8E22-37B3866674A2}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 12:31]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Send To &Bluetooth - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
TCP: DhcpNameServer = 10.0.1.1
FF - ProfilePath - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\
FF - prefs.js: network.proxy.type - 0
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Ad blocker: {4DC70064-89E2-4a55-8FC6-E8CDEAE3612C} - %profile%\extensions\{4DC70064-89E2-4a55-8FC6-E8CDEAE3612C}
FF - Ext: Webmail Ad Blocker: gmailnoads@mywebber.com - %profile%\extensions\gmailnoads@mywebber.com
FF - Ext: Fast Dial: fastdial@telega.phpnet.us - %profile%\extensions\fastdial@telega.phpnet.us
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
- - - - ORPHANS REMOVED - - - -
.
AddRemove-Coupon Printer for Windows5.0.0.1 - c:\program files\Coupons\uninstall.exe
AddRemove-Solid Savings - c:\program files\Solid Savings\Uninstall.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-03-05 16:05
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...  
.
scanning hidden autostart entries ... 
.
scanning hidden files ...  
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_4_402_278_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_4_402_278_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(888)
c:\program files\ActivIdentity\ActivClient Mini\ackpbsc.dll
c:\windows\system32\ACLIBEAY.dll
c:\windows\system32\aclog.dll
c:\windows\system32\acevtsub.dll
c:\windows\system32\asphat32.dll
c:\windows\system32\acauth.dll
c:\windows\system32\acerrmes.dll
c:\windows\system32\aspcom.dll
c:\program files\ActivIdentity\ActivClient Mini\Resources\acerrmrc.dll
c:\program files\ActivIdentity\ActivClient Mini\Resources\asphatrc.dll
c:\windows\system32\netprovcredman.dll
c:\program files\ActivIdentity\ActivClient Mini\acunlock.dll
c:\windows\system32\aipingui.dll
c:\program files\ActivIdentity\ActivClient Mini\Resources\acunlockrc.dll
c:\windows\system32\igfxdev.dll
.
Completion time: 2013-03-05  16:06:21
ComboFix-quarantined-files.txt  2013-03-05 23:06
ComboFix2.txt  2013-03-04 23:01
.
Pre-Run: 300,971,806,720 bytes free
Post-Run: 300,965,912,576 bytes free
.
- - End Of File - - BC22D2E5F60DD372E1072AB98793D6D6

Attached Files



#8 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,258 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:04 PM

Posted 05 March 2013 - 06:30 PM

Please run the following:
  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
  • Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



    NEXT


    Go here to run an online scanner from ESET.
    • Turn off the real time scanner of any existing antivirus program while performing the online scan
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activeX control to install
    • Click Start
    • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
    • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
    • Click Scan
    • Wait for the scan to finish
    • When the scan completes, press the LIST OF THREATS FOUND button
    • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
    • Include the contents of this report in your next reply.
    • Press the BACK button.
    • Press Finish
    NEXT


    Please advise how the computer is running now and if there are any outstanding issues

The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif
Microsoft MVP - 2010, 2011, 2012, 2013

#9 blueyez

blueyez
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:04 PM

Posted 05 March 2013 - 07:55 PM

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org
 
Database version: v2013.03.05.14
 
Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Owner :: HP1 [administrator]
 
3/5/2013 4:44:19 PM
mbam-log-2013-03-05 (16-44-19).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 219474
Time elapsed: 4 minute(s), 7 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 1
HKCU\SOFTWARE\CROSSRIDER (Adware.GamePlayLab) -> Quarantined and deleted successfully.
 
Registry Values Detected: 1
HKCU\Software\Crossrider|215AppVerifier (Adware.GamePlayLab) -> Data: f0a5550f1578ca8a5355bc82d4be1c20 -> Quarantined and deleted successfully.
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 1
C:\Documents and Settings\Owner\My Documents\Downloads\downloadmanager_Setup.exe (PUP.Bundle.Installer.OI) -> Quarantined and deleted successfully.
 
(end)
 
C:\Documents and Settings\Owner\My Documents\Downloads\mplayer_Setup.exe    a variant of Win32/Adware.iBryte.F application
C:\Documents and Settings\Owner\My Documents\Downloads\Setup (1).exe    Win32/ExFriendAlert.A application
C:\Documents and Settings\Owner\My Documents\Downloads\Setup (2).exe    Win32/ExFriendAlert.A application
C:\Documents and Settings\Owner\My Documents\Downloads\Setup.exe    Win32/ExFriendAlert.A application
C:\Qoobox\Quarantine\C\Documents and Settings\Owner\Local Settings\Application Data\Updater26278\Updater26278.exe.vir    a variant of Win32/Toolbar.CrossRider.C application
C:\Qoobox\Quarantine\C\Program Files\Solid Savings\Solid Savings.dll.vir    a variant of Win32/Toolbar.CrossRider.A application
C:\Qoobox\Quarantine\C\Program Files\Solid Savings\Uninstall.exe.vir    multiple threats
C:\System Volume Information\_restore{D5ADF20D-3A8B-4818-9061-260B8678CC91}\RP225\A0018528.dll    a variant of Win32/Bundled.Toolbar.Ask application
C:\System Volume Information\_restore{D5ADF20D-3A8B-4818-9061-260B8678CC91}\RP225\A0018535.exe    a variant of Win32/Bundled.Toolbar.Ask application
C:\System Volume Information\_restore{D5ADF20D-3A8B-4818-9061-260B8678CC91}\RP225\A0018538.exe    a variant of Win32/Bundled.Toolbar.Ask application
C:\System Volume Information\_restore{D5ADF20D-3A8B-4818-9061-260B8678CC91}\RP225\A0018539.exe    a variant of Win32/Bundled.Toolbar.Ask application
C:\System Volume Information\_restore{D5ADF20D-3A8B-4818-9061-260B8678CC91}\RP233\A0020899.exe    a variant of Win32/Toolbar.CrossRider.C application
C:\System Volume Information\_restore{D5ADF20D-3A8B-4818-9061-260B8678CC91}\RP235\A0021135.dll    Win32/ExFriendAlert.A application
C:\System Volume Information\_restore{D5ADF20D-3A8B-4818-9061-260B8678CC91}\RP235\A0021206.dll    a variant of Win32/Toolbar.CrossRider.A application
C:\System Volume Information\_restore{D5ADF20D-3A8B-4818-9061-260B8678CC91}\RP235\A0021210.exe    multiple threats
 


#10 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,258 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:04 PM

Posted 05 March 2013 - 08:58 PM

Please do the following:
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".

  • Copy/paste the text inside the Codebox below into notepad:

    Here's how to do that:
    Press the WinKey + R to open a run box, type Notepad > click OK.
    This will open an empty notepad file:

    Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')
    File::
    C:\Documents and Settings\Owner\My Documents\Downloads\mplayer_Setup.exe    
    C:\Documents and Settings\Owner\My Documents\Downloads\Setup (1).exe    
    C:\Documents and Settings\Owner\My Documents\Downloads\Setup (2).exe    
    C:\Documents and Settings\Owner\My Documents\Downloads\Setup.exe    
    
    ClearJavaCache::
    
    Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

    Save this file to your desktop, Save this as "CFScript"

    Here's how to do that:

    1.Click File;
    2.Click Save As... Change the directory to your desktop;
    3.Change the Save as type to "All Files";
    4.Type in the file name: CFScript
    5.Click Save ...

    CFScriptB-4.gif
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix may request an update; please allow it.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you.
    • Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


    Please advise how the computer is running now and if there are any outstanding issues

The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif
Microsoft MVP - 2010, 2011, 2012, 2013

#11 blueyez

blueyez
  • Topic Starter

  • Members
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  • OFFLINE
  •  
  • Local time:04:04 PM

Posted 06 March 2013 - 12:08 AM

The laptop seems to be running normally now.  Let me know if there's anything else I need to do.

 

 

ComboFix 13-03-05.01 - Owner 03/05/2013  19:27:53.3.2 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2039.1394 [GMT -7:00]
Running from: c:\documents and settings\Owner\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Owner\Desktop\CFScript2.txt
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
FILE ::
"c:\documents and settings\Owner\My Documents\Downloads\mplayer_Setup.exe"
"c:\documents and settings\Owner\My Documents\Downloads\Setup (1).exe"
"c:\documents and settings\Owner\My Documents\Downloads\Setup (2).exe"
"c:\documents and settings\Owner\My Documents\Downloads\Setup.exe"
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Owner\My Documents\Downloads\mplayer_Setup.exe
c:\documents and settings\Owner\My Documents\Downloads\Setup (1).exe
c:\documents and settings\Owner\My Documents\Downloads\Setup (2).exe
c:\documents and settings\Owner\My Documents\Downloads\Setup.exe
.
.
(((((((((((((((((((((((((   Files Created from 2013-02-06 to 2013-03-06  )))))))))))))))))))))))))))))))
.
.
2013-03-05 23:57 . 2013-03-05 23:57    --------    d-----w-    c:\program files\ESET
2013-03-05 23:49 . 2013-02-08 00:45    6954968    ----a-w-    c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{9E817D99-500A-467D-ABB8-FFACC496BA11}\mpengine.dll
2013-03-05 18:41 . 2013-02-08 00:45    6954968    ----a-w-    c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-03-05 08:08 . 2013-03-05 08:10    130    ----a-w-    c:\windows\DeleteOnReboot.bat
2013-03-05 03:16 . 2013-03-05 03:16    --------    d-----w-    c:\windows\ERUNT
2013-03-05 03:15 . 2013-03-05 03:16    --------    d-----w-    C:\JRT
2013-03-05 03:15 . 2013-03-05 03:16    --------    d-----w-    c:\documents and settings\Administrator
2013-02-28 02:12 . 2013-02-28 02:12    --------    d-----w-    c:\program files\SMPlayer
2013-02-28 02:12 . 2013-03-04 19:58    --------    d-----w-    c:\documents and settings\Owner\Application Data\PCFixSpeed
2013-02-28 02:11 . 2013-03-04 22:50    --------    d-----w-    c:\documents and settings\Owner\Local Settings\Application Data\Updater26278
2013-02-28 02:10 . 2013-02-28 02:10    --------    d-----w-    c:\documents and settings\Owner\Local Settings\Application Data\Temp
2013-02-28 02:09 . 2013-02-28 02:09    --------    d-----w-    c:\documents and settings\Owner\Local Settings\Application Data\CRE
2013-02-28 02:09 . 2013-02-20 12:02    770384    ----a-w-    c:\windows\system32\msvcr100.dll
2013-02-28 02:09 . 2013-02-20 12:02    421200    ----a-w-    c:\windows\system32\msvcp100.dll
2013-02-21 20:25 . 2013-02-21 20:37    --------    d-----w-    c:\documents and settings\Owner\Application Data\Apple Computer
2013-02-21 20:25 . 2013-02-21 20:25    --------    d-----w-    c:\documents and settings\Owner\Local Settings\Application Data\Apple Computer
2013-02-21 20:24 . 2012-08-21 20:01    26840    ----a-w-    c:\windows\system32\drivers\GEARAspiWDM.sys
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\program files\iPod
2013-02-21 20:23 . 2013-02-21 20:24    --------    d-----w-    c:\program files\iTunes
2013-02-21 20:23 . 2013-02-21 20:24    --------    d-----w-    c:\documents and settings\All Users\Application Data\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\documents and settings\All Users\Application Data\Apple Computer
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\documents and settings\Owner\Local Settings\Application Data\Apple
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\program files\Apple Software Update
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\documents and settings\LocalService\Application Data\Apple Computer
2013-02-21 20:23 . 2013-02-21 20:23    --------    d-----w-    c:\program files\Bonjour
2013-02-21 20:22 . 2013-02-21 20:23    --------    d-----w-    c:\program files\Common Files\Apple
2013-02-21 20:22 . 2013-02-21 20:22    --------    d-----w-    c:\documents and settings\All Users\Application Data\Apple
2013-02-19 23:52 . 2013-02-19 23:52    143872    ----a-w-    c:\windows\system32\javacpl.cpl
2013-02-19 23:52 . 2013-02-19 23:52    94112    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
2013-02-05 02:33 . 2001-08-18 05:36    5632    ----a-w-    c:\windows\system32\ptpusb.dll
2013-02-05 02:33 . 2008-04-14 12:42    159232    ----a-w-    c:\windows\system32\ptpusd.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-02-19 23:52 . 2012-07-07 23:10    861088    ----a-w-    c:\windows\system32\npDeployJava1.dll
2013-02-19 23:52 . 2011-02-15 19:02    782240    ----a-w-    c:\windows\system32\deployJava1.dll
2013-01-30 10:53 . 2012-03-07 14:32    232336    ------w-    c:\windows\system32\MpSigStub.exe
2013-01-26 03:55 . 2006-02-28 12:00    552448    ----a-w-    c:\windows\system32\oleaut32.dll
2013-01-20 22:59 . 2011-04-18 20:18    195296    ----a-w-    c:\windows\system32\drivers\MpFilter.sys
2013-01-07 01:19 . 2006-02-28 12:00    2148864    ----a-w-    c:\windows\system32\ntoskrnl.exe
2013-01-07 00:37 . 2004-08-03 22:59    2027520    ----a-w-    c:\windows\system32\ntkrnlpa.exe
2013-01-04 01:20 . 2006-02-28 12:00    1867264    ----a-w-    c:\windows\system32\win32k.sys
2013-01-02 06:49 . 2006-02-28 12:00    148992    ----a-w-    c:\windows\system32\mpg2splt.ax
2013-01-02 06:49 . 2006-02-28 12:00    1292288    ----a-w-    c:\windows\system32\quartz.dll
2012-12-26 20:16 . 2006-02-28 12:00    916480    ----a-w-    c:\windows\system32\wininet.dll
2012-12-26 20:16 . 2006-02-28 12:00    43520    ----a-w-    c:\windows\system32\licmgr10.dll
2012-12-26 20:16 . 2006-02-28 12:00    1469440    ------w-    c:\windows\system32\inetcpl.cpl
2012-12-24 06:40 . 2006-02-28 12:00    385024    ----a-w-    c:\windows\system32\html.iec
2012-12-16 12:23 . 2006-02-28 12:00    290560    ----a-w-    c:\windows\system32\atmfd.dll
2012-12-14 23:49 . 2011-02-15 18:49    21104    ----a-w-    c:\windows\system32\drivers\mbam.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-07-16 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-07-16 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-07-16 137752]
"QlbCtrl.exe"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-10-19 177456]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2005-10-12 139264]
"IntelZeroConfig"="c:\program files\Intel\WiFi\bin\ZCfgSvc.exe" [2009-11-03 1372160]
"IntelWireless"="c:\program files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" [2009-11-03 1202448]
"PTHOSTTR"="c:\program files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE" [2007-01-09 145184]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2007-01-06 872448]
"IFXSPMGT"="c:\windows\system32\ifxspmgt.exe" [2008-01-26 677144]
"accrdsub"="c:\program files\ActivIdentity\ActivClient Mini\accrdsub.exe" [2006-04-21 176128]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-27 30040]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 947152]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2012-12-19 41208]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 59720]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-02-20 152392]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2011-07-27 434080]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2006-2-27 581693]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\ackpbsc]
2006-04-27 23:43    98304    ----a-w-    c:\program files\ActivIdentity\ActivClient Mini\ackpbsc.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\acunlock]
2006-04-14 23:55    94208    ----a-w-    c:\program files\ActivIdentity\ActivClient Mini\acunlock.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2012-12-19 14:39    41208    ----a-w-    c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2012-07-03 16:04    252848    ----a-w-    c:\program files\Common Files\Java\Java Update\jusched.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"JavaQuickStarterService"=2 (0x2)
"ose"=3 (0x3)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\Apple\\Apple Application Support\\WebKit2WebProcess.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
.
R1 PersonalSecureDrive;PersonalSecureDrive;c:\windows\system32\drivers\psd.sys [7/24/2007 9:21 AM 38816]
R2 acachsrv;ActivClient Authentication Service;c:\program files\ActivIdentity\ActivClient Mini\acachsrv.exe [4/12/2006 5:43 PM 81920]
R2 accoca;ActivClient Middleware Service;c:\program files\ActivIdentity\ActivClient Mini\accoca.exe [5/2/2006 5:28 PM 135168]
R3 GTIPCI21;GTIPCI21;c:\windows\system32\drivers\gtipci21.sys [2/15/2011 8:41 AM 97280]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [7/24/2007 9:21 AM 41216]
R3 swvspser;Sierra VSP using Ethernet;c:\windows\system32\drivers\swvspser.sys [8/13/2009 3:07 PM 30080]
S3 MOSUMAC;USB-Ethernet Driver;c:\windows\system32\DRIVERS\MOSUMAC.SYS --> c:\windows\system32\DRIVERS\MOSUMAC.SYS [?]
.
Contents of the 'Scheduled Tasks' folder
.
2013-03-06 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-07-12 01:08]
.
2013-02-21 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-02 00:57]
.
2013-03-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-329068152-2049760794-839522115-1003Core.job
- c:\documents and settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2012-08-21 15:05]
.
2013-03-06 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-329068152-2049760794-839522115-1003UA.job
- c:\documents and settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2012-08-21 15:05]
.
2013-03-06 c:\windows\Tasks\Microsoft Antimalware Scheduled Scan.job
- c:\program files\Microsoft Security Client\MpCmdRun.exe [2013-01-27 18:11]
.
2013-03-06 c:\windows\Tasks\User_Feed_Synchronization-{7C4419A0-A50A-4D2D-8E22-37B3866674A2}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 12:31]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Send To &Bluetooth - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
TCP: DhcpNameServer = 10.0.1.1
FF - ProfilePath - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\77tquvye.default\
FF - prefs.js: network.proxy.type - 0
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Ad blocker: {4DC70064-89E2-4a55-8FC6-E8CDEAE3612C} - %profile%\extensions\{4DC70064-89E2-4a55-8FC6-E8CDEAE3612C}
FF - Ext: Webmail Ad Blocker: gmailnoads@mywebber.com - %profile%\extensions\gmailnoads@mywebber.com
FF - Ext: Fast Dial: fastdial@telega.phpnet.us - %profile%\extensions\fastdial@telega.phpnet.us
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-03-05 19:32
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...  
.
scanning hidden autostart entries ... 
.
scanning hidden files ...  
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_4_402_278_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_4_402_278_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(892)
c:\program files\ActivIdentity\ActivClient Mini\ackpbsc.dll
c:\windows\system32\ACLIBEAY.dll
c:\windows\system32\aclog.dll
c:\windows\system32\acevtsub.dll
c:\windows\system32\asphat32.dll
c:\windows\system32\acauth.dll
c:\windows\system32\acerrmes.dll
c:\windows\system32\aspcom.dll
c:\program files\ActivIdentity\ActivClient Mini\Resources\acerrmrc.dll
c:\program files\ActivIdentity\ActivClient Mini\Resources\asphatrc.dll
c:\windows\system32\netprovcredman.dll
c:\program files\ActivIdentity\ActivClient Mini\acunlock.dll
c:\windows\system32\aipingui.dll
c:\program files\ActivIdentity\ActivClient Mini\Resources\acunlockrc.dll
c:\windows\system32\igfxdev.dll
.
Completion time: 2013-03-05  19:33:32
ComboFix-quarantined-files.txt  2013-03-06 02:33
ComboFix2.txt  2013-03-05 23:06
ComboFix3.txt  2013-03-04 23:01
.
Pre-Run: 300,788,563,968 bytes free
Post-Run: 300,794,015,744 bytes free
.
- - End Of File - - 2065D18EE523AA703FCAA78A637EFFC0


#12 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
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Posted 06 March 2013 - 09:59 AM

We just have some housekeeping to do now,

Please do the following:

Visit ADOBE and download the latest version of Acrobat Reader (version XI)
Having the latest updates ensures there are no security vulnerabilities in your system.


Java needs updating to version 7 update 17 > go to the java panel > update > press the update button, allow it to update and install.

NEXT


You can delete the DDS, JRT and RogueKiller logs and programs from your desktop.


NEXT

Follow these steps to uninstall Combofix

Combofix_uninstall_image.jpg
  • Make sure your security programs are totally disabled.
  • Press the WinKey +R to open a run box
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
  • NEXT
    • Double click on adwcleaner.exe to run the tool.
    • Click on Uninstall.
    • Confirm with yes.
    If there are any logs/tools remaining on your desktop > right click and delete them.


    NEXT


    ------------------------------------------------------

    Important

    Due to continued exploits of zero-day vulnerabilities in Oracle's Java application, it is the recommendation of many security experts, as well as the TSF Security Team, that you disable Java in your web browsers.

    Java

    US-CERT Alert TA13-010A - Oracle Java 7 Security Manager Bypass Vulnerability

    We recommend disabling Java in your browsers, and enabling it only when needed by certain websites.

    Please disable Java in your browser(s) by following these instructions:

    How do I disable Java in my web browser?

    ------------------------------------------------------


    NEXT


    Below I have included a number of recommendations for how to protect your computer against malware infections.
    • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
      Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
    • Keep Windows updated by regularly checking their website at :
      http://windowsupdate.microsoft.com/
      This will ensure your computer has always the latest security updates available installed on your computer.
    • Make Internet Explorer more secure
      • Click Start > Run
      • Type Inetcpl.cpl & click OK
      • Click on the Security tab
      • Click Reset all zones to default level
      • Make sure the Internet Zone is selected & Click Custom level
      • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
      • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
    • Download TFC to your desktop
      • Close any open windows.
      • Double click the TFC icon to run the program
      • TFC will close all open programs itself in order to run,
      • Click the Start button to begin the process.
      • Allow TFC to run uninterrupted.
      • The program should not take long to finish it's job
      • Once its finished it should automatically reboot your machine,
      • if it doesn't, manually reboot to ensure a complete clean
      It's normal after running TFC cleaner that the PC will be slower to boot the first time.
    • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
      • Green to go
      • Yellow for caution
      • Red to stop
      WOT has an addon available for both Firefox and IE
    • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
    • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
      PC Safety and Security--What Do I Need?.
    • Simple and easy ways to keep your computer safe and secure on the Internet
    Thank you for your patience, and performing all of the procedures requested.

    Please respond one last time so we can consider the thread resolved and close it, thank-you.


Edited by CatByte, 06 March 2013 - 09:59 AM.

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#13 blueyez

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Posted 07 March 2013 - 08:51 AM

Thanks for your help!



#14 CatByte

CatByte

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Posted 07 March 2013 - 09:07 AM

you are welcome

stay safe :hello:

~CB
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#15 CatByte

CatByte

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Posted 07 March 2013 - 09:07 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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