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Ad's pop up all the time.


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#1 RICHARDJR88

RICHARDJR88

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Posted 27 February 2013 - 08:52 PM

My grandson used my laptop and was on facebook or farmville when this stuff started to pop up ad's. now they pop up all the time and my nortons anti virus wont get it off. Computer Discount wants $99.00 to remove it and Im even trying to find an online site. Iam not the smartest at computors but with good instructions I might be able to do it myself.  The ad thing says :  Nym1.ib.adnxs.com and at times , adnxs.com can anyone help! Please 

 

*moderator edit: moved from Windows 7 to the appropriate forum. Please be patient as you wait for someone to respond and help you. ~ Queen-Evie*


Edited by Queen-Evie, 27 February 2013 - 08:57 PM.


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#2 boopme

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Posted 27 February 2013 - 09:28 PM

Hello and welcome Richard. I think we should run these and see how you are after.

 

MiniToolBox
Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

 

 


Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)
 
Do not change the default options on scan results.

 

>>>

 

Please download AdwCleaner by Xplode onto your desktop.
•Close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Delete.
•Confirm each time with Ok.
•You will be prompted to restart your computer. A text file will open after the restart.
•Please post the contents of that logfile with your next reply.
•You can find the logfile at C:\AdwCleaner[S1].txt as well.

 


>>>>

Now I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the   button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

NOTE:Sometimes if ESET finds no infections it will not create a log.


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