Mod Edit: Merged separate topics re same issues/system - Hamluis.
Wife's 64-bit Vista HP laptop, which has been junk ever since we got it a few years ago, is stuck on the latest Microsoft update. Everytime we try to start the laptop, it goes to the update screen, gets to update #3 of 3, then says "welcome" very quickly, before saying "Windows is now shutting down". Then, it doesn't shut down. The screen goes black, briefly, and the cycle starts over. I've tried starting in Safe Mode (all 3 options), and still get stuck on the update cycle.
I did a disk check. Took hours, but didn't help.
I went to system recovery, and then selected system restore, but it said I had to leave system recovery to start system restore, but didn't explain how to get to system restore w/o going through system recovery.
When I did get a pop-up that asked if I wanted to restore to an earlier date, I clicked "yes", but nothing happened.
At one point, I got somewhere that asked for a password, but she has no idea what the password is. We tried all her usual passwords.
Now, I do have an external HD which I backed up her laptop with, several months ago, but I have no idea if that will help, or how? And would she lose anything since that back-up, if we were able to use that?
I can't download anything on her laptop, and can't ever get to the start button.
It worked when she first turned it on this morning, but she has this weather add-on that had failed (again), and she was going to uninstall it. We couldn't get the install/uninstall part of her control panel to open, and something popped up asking if she wanted to repair the weather thing, so she did, and that was the last that the laptop worked.
Edited by hamluis, 01 March 2013 - 12:22 PM.