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Dell Inspiron One 2305 will not boot up


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#1 despisemalware

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Posted 23 February 2013 - 11:26 AM

- Optical drive was not working at all, that is, it was not reading any discs or showing up in Explorer.

- I tried basics, including reboot, and different disks to no avail.

- Some forum led me to check on the options under "F12 Boot Options".  This opens Aptio Setup Utility, which I believe is also called BIOS by techies.

This is where the mistake occurs.

- Not seeing anything I want to change, I select an option to 'restore defaults', figuring that the factory settings should be fine.  Save and exit.

- Computer now fails to boot.  Restore fails too.  Windows 7 was working fine, so that does not appear to be the issue at all. 

- I simply want to fix whatever is wrong with the setup in F12 to get the machine to boot. 

-  My last full backup of my personal files and such was 2 months ago, so I prefer to not throw in the towel.  I want to fix this, get my machine running, and have all my recent files.

 

THANK YOU in advance for analytical and thoughtful replies.  I am eager to try real solutions from those who have specific knowledge about boot setup issues.

 



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#2 dc3

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Posted 23 February 2013 - 12:12 PM

What happens when you try to boot?

 

Is there an error, if so, what exactly is it?

 

When you were in the BIOS did you change the boot order?  It might be worth going into the CMOS setting to make sure that your hdd with the operating system is the first device in the boot order.

 

Restore fails too.

 

How are you performing a system restore if you can't boot into Windows?

 

What is the make and model of this computer?


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#3 despisemalware

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Posted 23 February 2013 - 02:34 PM

Dell Inspiron One 2305 all in one touch screen

 

it just fails on the boot and takes me to the black screen "Windows Error Recovery", which has 2 choices, to start windowes normally (which doesn't work) or go to startup repair (which doesn't work).  The Startup Repair ends with a message:  Windows cannot repair this computer automatically.  There is an option to view diagnostic and repair details, which doesn't indicate anything in the log.

 

I didn't intend to change the boot order, but I cannot tell what changed when I restored the defaults.  At present, the HDD is the first in line for the boot order.  How do I get to the CMOS?



#4 dc3

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Posted 23 February 2013 - 02:45 PM

The CMOS is part of the BIOS.

 

Usually the boot order is set in the CMOS.


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#5 kbit

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Posted 23 February 2013 - 03:34 PM

service manual for your computer states F12 is boot order menu and not the bios. You need to press F2  to access the bios. Once you get to the bios , look for boot options and make sure hdd is first up. I would also recommend going to dell website and reading the manuals yourself as there are options that will erase all data on your computer if you select restore in some menu. Good luck



#6 despisemalware

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Posted 23 February 2013 - 04:15 PM

Could there be anything to do with the SATA settings for the hard drive? ACHI or IDE???  I just don't know what changed, when I set to the default, and am hesitant to make any other change so as not to make it worse.

 

The boot order clearly says HDD first, so that doesn't seem to be it.

 

I explored the Dell support website and service manuals at length and cannot find anything, so here I am.



#7 despisemalware

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Posted 23 February 2013 - 11:44 PM

to add more context F2 or F12 allow me to get to the screen where I can change the boot order.  It has remained as the hard drive as the first priority, and I have studied the options over and over.

 

From here, on booting, it attempts to launch windows, but fails, and then attempts to auto repair

 

The auto repair fails, so I go to try to do a system restore, which is also failing for every back point chosen going back months.

 

I tried to run in safe mode, which will not happen.  On that F8 screen, it has a choice to boot at last known good configuration, which doesn't work.

 

Good news - it will let me open the command line.  I used the opportunity to back up personal files to an external disk.  I still prefer to avoid a full system rebuild, so please throw me some ideas to troubleshoot



#8 Sneakycyber

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Posted 24 February 2013 - 01:39 AM

When the startup repair fails it should report the error. Please list error.

a%2B_ce_forum.jpg

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#9 despisemalware

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Posted 24 February 2013 - 11:55 AM

Startup Repair Cannot repair this computer automatically

 

Problem details

Problem signature:

Problemn Event Name: StartupRepairOffline

Problem Signature01: 6.1.760.16385

Problem Signature02: 6.1.760.16385

Problem Signature03: Unknown

Problem Signature04: 21200379

Problem Signature05: AutoFailover

Problem Signature06: 18

Problem Signature07:NoRootCause

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033



Startup Repair Cannot repair this computer automatically

 

Problem details

Problem signature:

Problemn Event Name: StartupRepairOffline

Problem Signature01: 6.1.760.16385

Problem Signature02: 6.1.760.16385

Problem Signature03: Unknown

Problem Signature04: 21200379

Problem Signature05: AutoFailover

Problem Signature06: 18

Problem Signature07:NoRootCause

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033



#10 despisemalware

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Posted 24 February 2013 - 05:23 PM

so now I have a worst case.

 

I backed up my personal files to an external drive (thank goodness!) using command prompt

 

then I ran the "restore to factory settings".

 

And the machine still doesn't bootup!



#11 dc3

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Posted 25 February 2013 - 10:08 AM

Is this computer still under warranty?


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#12 despisemalware

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Posted 25 February 2013 - 03:12 PM

no, it had a Dell 12 mth warranty, but it is about 17 mths old.  I called them and they agreed to send the windows DVD and drivers disk to me, but no support.

 

In any case, once I receive the disk, I'll try to reintall Win7 from optical drive (wish me luck).  I don't think there is any other thing to try.



#13 dc3

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Posted 25 February 2013 - 03:52 PM

At least you have your data backed up.

 

Let us know how it goes.


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#14 despisemalware

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Posted 28 February 2013 - 08:33 PM

Mod Edit:  Merged with existing topic - Hamluis.

 

Dell Inspiron One 2305 All-in-One Desktop

 

It would not reboot under any setting or system recovery option. Even the reset to factory settings failed.  So I decided to just start over and reinstall Windows 7 from the disc.

 

I started the install from the DVD in the optical drive, and after about 20 minutes, it gave an error:

 

"Windows cannot install required files.  Make sure all files required for installation are available and restart the installation.  Error code: ox8007048f"

 

I couldn't find much on this on the net, so I just figured I'd retry.  Well, now, it will not read the disc at all.  I hit F12 to select a boot device, and it is not available.  I went to F2 to setup to disable all boot order, except the Optical drive as 1st, and get:

 

"No boot device available  Strike F1 Key to retry boot, F2 to run the Setup utility

 

Thank you in advance for your troubleshooting knowhow.


Edited by hamluis, 01 March 2013 - 10:27 AM.


#15 smax013

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Posted 28 February 2013 - 11:03 PM

My first instinct is that the optical drive might have failed.


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