Windows keep deselecting

**Copied over here from the Windows 7 forum as instructed!**

 

Hello,

     Any active windows I have open keep deselecting themselves. This happens in chrome and any other windows I have open (eg.Word) My webpages are NOT redirecting.

It was much worse about a month ago when I was having issues with McAfee (the annoying white screen problem) and once this was solved it got much better. 

However I have noticed it is still doing this every few minutes. I know something is drawing focus, but I don't know how to find out what is causing it. 

 

I have run Spyware S&D, but turned up nothing out of the ordinary. I use Windows 7.

 

Thanks!

Hello,

I will be helping you with your problems. Please be patient while I assist you.

Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us

• Please do NOT run, install or uninstall any programs,  unless instructed to do so.
  • 
    
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  • 
    
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  • 
    
  •   Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  • 
    
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
- Do NOT backup any unknown files ending in .exe, .com, .scr, .pif, and .bat since files of these types are more likely to be infected.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

----------------------------------------------

Please do the following:



Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!

• Double-click on TDSSKiller.exe on your desktop to run the tool for known TDSS variants.
• Vista/Windows 7 users right-click and select Run As Administrator.
• If TDSSKiller does not run, try renaming it.
• To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
• Click on change parameters
• Under Objects to scan, check the boxes next to Verify file digital signatures, Detect TDLFS file system, then click OK.
• Click the Start Scan button.
• Do not use the computer during the scan
• If the scan completes with nothing found, click Close to exit.
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
• Note: If Cure is not an option, Skip instead, do NOT choose Delete or Quarantine unless instructed.
• A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
• Copy and paste the full contents of that file in your next reply. - If the log is too long, then split it into multiple posts.

 

Please download AdwCleaner by Xplode onto your desktop.

• Double click on AdwCleaner.exe to run the tool.
• Click on Search.
• A logfile will automatically open after the scan has finished.
• Please post the contents of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[R1].txt as well.

 

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press Scan.
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the full contents of the log in your next reply.

 

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices (Only Problems)
• List Users, Partitions and Memory size.
• List Minidump Files
• List Restore points

NOTE: When using "Reset FF Proxy Settings" option Firefox should be closed.

Click Go and post the full contents of the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

TDSS came back clean.

 

Here's ADWcleaner.

 

 

Here's Farbar

 

 

Here's MiniToolbox

 

 

Hi

Please do the following next:



Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/mbam-download.php to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad.
• Post the log in your next reply.

If requested by MBAM, restart the computer.

The log can also be found here:
C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Users\<Username>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt




I'd like us to scan your machine with ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Note: Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

• Hold down Control and click on this link to open ESET OnlineScan in a new window.
• Click the   button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the
     icon on your desktop.
• Check "YES, I accept the Terms of Use."
• Click the Start button.
• Accept any security warnings from your browser.
• Under scan settings, check "Scan Archives" and "Remove found threats"
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click List Threats
• Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• On ESET: Click the Back button, then the Finish button.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

• Close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• You will be prompted to restart your computer. A text file will open after the restart.
• Please post the contents of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

How is the computer running now?

Here's the MBAM result:

 

 

Here's the ESET result:

 

 

Here's the adw result:

 

 

I will let you know how it runs from now on. I hope this has sorted it out, and thanks for all the help.

 

Quick edit to say it is still happening. What shall I try next?

Hi

 

What do you mean by the windows keep deselecting?

Hello,

   It has only done this once since, so I think it is sorted at last. 

 

By deselecting I mean I'm working in a window, Word for example, and all of a sudden the window I am working in deselects, and I have to manually reselect the window by clicking on it. 

Hi

 

Please do the following next:

 

 

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
 

• Microsoft: ‘Unprecedented Wave of Java Exploitation’
• Drive-by Trojan preying on out-of-date Java installations
• Ghosts of Java Haunt Users
• Oracle releases CVE-2013-0422 patch for Java
• BlackHole toolkit enables attackers to exploit security holes in Java in order to install malicious software

Please follow these steps to remove older version Java components and update:
 

• Download the latest version of Java Runtime Environment (JRE) Version 13 and save it to your desktop.
• Look for "Java Platform, Standard Edition".
• Click the "Download JRE" button to the right.
• Read the License Agreement, and then check the box that says: "Accept License Agreement".
• From the list, select your OS and Platform (32-bit or 64-bit).
  64-bit OS users, should read: Which Java download should I choose for my 64-bit Windows operating system?
• If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
• Close any programs you may have running - especially your web browser.

Go to > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.

• Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-7u13-windows-i586.exe (or jre-7u13-windows-x64.exe for 64-bit) to install the newest version.
• If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
• When the Java Setup - Welcome window opens, click the Install > button.
• If offered any unwanted software or toolbars during installation, just uncheck the box before continuing unless you want it.
• The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:

• Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
• Click Ok and reboot your computer.

 

 

 

 

Important Note: Your version of Adobe Flash is out of date.

Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.

• Adobe  releases Flash exploit fix for all platforms; Windows users already  targeted
• Adobe  Flash exploit lets websites hijack your webcam
• Adobe  Flash Flaw Under Attack, Update Issued

Uninstall Adobe Flash

• Open Programs and Features or Add and Remove Programs by clicking the Start / Windows "Orb" button, clicking Control Panel, clicking Programs, and then clicking Programs and Features or Add and Remove Programs.                
• Select any program with Adobe Flash in the name, and then click Uninstall.
• Repeat step 2 until no more programs containing Adobe Flash are visible.

Note: Some programs include the option to change or repair the program in  addition to uninstalling it. but many simply offer the option to  uninstall. To change a program, click
Change or Repair. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Please follow these steps to Install the latest Adobe flash player:

• Please read the information on http://helpx.adobe.com/flash-player.html
• Go to http://get.adobe.com/flashplayer/
• Make sure that the box for McAfee Security Scan Plus is NOT checked.
• Click the Download now button, and save it to your Desktop
• Double click the file to start the installation process.

 

 

 

 

Important Note: Your version of Adobe Shockwave is out of date.

Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.

• Adobe warns of Shockwave vulnerabilities
• Security update available for Adobe Shockwave Player
• Adobe Ships Critical Fixes for Shockwave Player

Uninstall Adobe Shockwave

• Open Programs and Features or Add and Remove Programs by clicking the Start / Windows "Orb" button, clicking Control Panel, clicking Programs, and then clicking Programs and Features or Add and Remove Programs.              
• Select any program with Adobe Shockwave in the name, and then click Uninstall.
• Repeat step 2 until no more programs containing Adobe Shockwave are visible.

Note: Some programs include the option to change or repair the program in  addition to uninstalling it. but many simply offer the option to  uninstall. To change a program, click
Change or Repair. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Please follow these steps to Install the latest Adobe Shockwave player:

• Please read the information on http://helpx.adobe.com/shockwave/kb/shockwave-player-faq.html
• Go to http://get.adobe.com/shockwave/
• Click the Agree and install now button, and save it to your Desktop
• Double click the file to start the installation process.

 

 

 

 

Important Note: Your version of Adobe Air is out of date.

Uninstall Adobe Air

• Open Programs and Features or Add and Remove Programs by clicking the Start / Windows "Orb" button, clicking Control Panel, clicking Programs, and then clicking Programs and Features or Add and Remove Programs.
• Select any program with Adobe Air in the name, and then click Uninstall.
• Repeat step 2 until no more programs containing Adobe Air are visible.

Note: Some programs include the option to change or repair the program in addition to uninstalling it, but many simply offer the option to  uninstall. To change a program, click
Change or Repair. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Please follow these steps to Install the latest Adobe Air:

• Go to http://get.adobe.com/air/
• Click the Download now button, and save it to your Desktop
• Double click the file to start the installation process.

 

 

 

 

How is the computer running now?

It seems to be fine. I've installed Secunia so I can try and keep on top of updates. I hate the way Java leaves all the out dated versions around. 

It has done it again a couple of times. Very annoying!