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Cannot configure access point, connected but no internet access


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5 replies to this topic

#1 the2bachic

the2bachic

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  • 126 posts
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  • Gender:Female
  • Location:Georgia, USA
  • Local time:01:16 AM

Posted 09 February 2013 - 04:08 PM

Make and model of computer: Fujitsu Lifebook NH751

How the computer is connected (wireless or wired): both. No problems when hooking modem directly to computer, no problems when tethering to cell phone. With wireless access point, it is connected but no internet access.

Make and model of Router: Cisco DPC3008 cable modem, Colubris CN1050 access point.

Approximate Distance From the router the PC is if its a wireless connection: 6 inches at times, 3 feet at other times.

What type of internet you have (Dsl, Cable, T-1,etc..): cable


(MiniToolBox log provided below message)

We had DSL through the local phone company until they double-billed us 6 months in a row, even after repeated phone calls. Then we tethered to our phones for a little over a year. Yesterday, the local cable company installed new internet for us. They provided the modem, which works just fine when hooked directly to the computer. I hooked up the Colubris access point that we used when we had DSL (which, until yesterday, was still hooked up to the old modem just as it was when we had DSL, because the plugs were all behind my piano that I didn't want to move), but it states connected but no internet access. Thinking that my new-ish computer (never used on old DSL setup) may have something affecting it, I used another computer that was used on the old DSL setup with this access point. Same story, connected but no internet access.

Pulling out the manual for the access point, I see the following things indicated by the lights on front:
-The CN1050 is fully operational.
-Internet port is not connected to a cable or xDSL modem or the modem is off.
-Internet port is receiving data.
-LAN port is not connected to a network, or the device it is connected to is off.
-Wireless port is fully operational.
-Wireless port is receiving data.

The problem appears to lie in the "Internet port is not connected to a cable or xDSL modem or the modem is off" category. I attempted to access the web-based management tool by pointing Firefox to the IP address for the acccess point (connected to the access point with no internet access, but also tethered to my cell so that I had internet access). The first time, it went to the site and I typed my login info. It then took a while, and came up as "connection has timed out." Every time since then, it states "unable to connect" or "connection has timed out." I can connect to other websites, so it is not the internet connection.

Tried it in IE, same result. Tried it in Chrome, Chrome crashed (go figure).

I have tried the following solutions with no success. These are not necessarily listed in the order performed, and I may have forgotten some of the things I have tried in the 6+ hours I have worked on this last night and today.
-Unplugged the modem and access point, restarted the computer.
-Used new cable to connect modem and access point.
-Connected the access point directly to my computer, although I didn't think this would work in the first place.
-Made sure that all connection settings were set to "automatically detect settings."
-(Windows 7) Change adapter settings, Local Area Connections, Properties, Internet Protocol Version 4 (TCP/IPv4), Properties, then set the IP address to match the one for the access point and the subnet IP automatically completed to 255.255.255.0 (changed this all back to automatically detect when it did not solve the problem).
-Run CMD as administrator, ipconfig/all
-CMD: netsh int ip reset c:\resetlog.txt
-CMD: netsh winsock reset catalog
-CMD: netsh int ipv4 reset reset.log
-CMD: netsh int ipv6 reset reset.log
-CMD: ipconfig/release and ipconfig/renew
-CMD: ping, followed by IP of access point (timed out).

I still think it could all be solved if I could just get in to configure the access point. Someone please tell me what to do before I lose my mind. Thanks!


MiniToolBox log:
MiniToolBox by Farbar  Version:10-01-2013
Ran by Amber (administrator) on 09-02-2013 at 15:52:01
Running from "C:\Users\Amber\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.http", "192.168.42.1"
"network.proxy.http_port", 8000
"network.proxy.type", 4

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel® Centrino® Advanced-N 6205 = Wireless Network Connection (Connected)
EasyTether Network Adapter = Local Area Connection 3 (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set subinterface interface=? subinterface=ethernet_9 mtu=1477


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Am
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : EasyTether Network Adapter
   Physical Address. . . . . . . . . : 02-00-54-74-68-72
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.117.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, February 09, 2013 3:51:24 PM
   Lease Expires . . . . . . . . . . : Tuesday, March 18, 2149 10:20:30 PM
   Default Gateway . . . . . . . . . : 192.168.117.1
   DHCP Server . . . . . . . . . . . : 192.168.117.1
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
   Physical Address. . . . . . . . . : 08-11-96-0D-41-1D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 08-11-96-0D-41-1D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 94-39-E5-D0-4D-72
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6205
   Physical Address. . . . . . . . . : 08-11-96-0D-41-1C
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::78cf:2aa7:e28e:e2e2%12(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.226.226(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 302518678
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-FE-2D-7C-8C-73-6E-B6-75-90
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 8C-73-6E-B6-75-90
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{71E99A61-16A5-4852-9AA3-C62C58B92C18}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F47F44E3-9A3D-4E8C-95C8-3D29D2DB7BAA}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{BFEDCE16-9794-4A9E-BF20-A67900538B38}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Name:    google.com
Addresses:  2607:f8b0:4002:c05::66
      74.125.130.100
      74.125.130.102
      74.125.130.101
      74.125.130.113
      74.125.130.139
      74.125.130.138


Pinging google.com [74.125.130.100] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 74.125.130.100:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Name:    yahoo.com
Addresses:  206.190.36.45
      98.139.183.24
      98.138.253.109


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...02 00 54 74 68 72 ......EasyTether Network Adapter
 16...08 11 96 0d 41 1d ......Microsoft Virtual WiFi Miniport Adapter #2
 15...08 11 96 0d 41 1d ......Microsoft Virtual WiFi Miniport Adapter
 14...94 39 e5 d0 4d 72 ......Bluetooth Device (Personal Area Network)
 12...08 11 96 0d 41 1c ......Intel® Centrino® Advanced-N 6205
 11...8c 73 6e b6 75 90 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 27...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.117.1    192.168.117.2     21
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link   169.254.226.226    286
  169.254.226.226  255.255.255.255         On-link   169.254.226.226    286
  169.254.255.255  255.255.255.255         On-link   169.254.226.226    286
    192.168.117.0    255.255.255.0         On-link     192.168.117.2    276
    192.168.117.2  255.255.255.255         On-link     192.168.117.2    276
  192.168.117.255  255.255.255.255         On-link     192.168.117.2    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.117.2    276
        224.0.0.0        240.0.0.0         On-link   169.254.226.226    286
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.117.2    276
  255.255.255.255  255.255.255.255         On-link   169.254.226.226    286
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    286 fe80::/64                On-link
 12    286 fe80::78cf:2aa7:e28e:e2e2/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    286 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/08/2013 08:18:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 24.0.1312.57, time stamp: 0x510326ea
Faulting module name: RPCRT4.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba59
Exception code: 0xc0020043
Fault offset: 0x0005cd99
Faulting process id: 0xbfc
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

Error: (02/08/2013 00:05:25 PM) (Source: Google Update) (User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/08/2013 02:10:05 AM) (Source: Google Update) (User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/07/2013 11:10:42 PM) (Source: Application Hang) (User: )
Description: The program mixcraft6.exe version 6.0.1.204 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 13d0

Start Time: 01ce05b143ef36f1

Termination Time: 60000

Application Path: C:\Program Files (x86)\Acoustica Mixcraft 6\mixcraft6.exe

Report Id: 5205cb44-71a5-11e2-95f6-9439e5d04d72

Error: (02/07/2013 11:10:06 PM) (Source: Google Update) (User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/07/2013 09:14:30 AM) (Source: Google Update) (User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/07/2013 04:37:07 AM) (Source: Google Update) (User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/06/2013 09:17:04 PM) (Source: Microsoft Office 14) (User: )
Description: Microsoft Word: Rejected Safe Mode action : Word experienced a serious problem with the 'send to bluetooth' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?.
Rejected Safe Mode action : Microsoft Word.

Error: (02/06/2013 09:24:16 AM) (Source: Google Update) (User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/05/2013 06:59:39 PM) (Source: Google Update) (User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e


System errors:
=============
Error: (02/09/2013 09:06:59 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.2 with the system
having network hardware address 00-02-2D-8F-2F-7A. Network operations on this system may
be disrupted as a result.

Error: (02/09/2013 08:55:46 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.2 with the system
having network hardware address 00-02-2D-8F-2F-7A. Network operations on this system may
be disrupted as a result.

Error: (02/09/2013 08:50:46 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.2 with the system
having network hardware address 00-02-2D-8F-2F-7A. Network operations on this system may
be disrupted as a result.

Error: (02/07/2013 10:38:23 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer JUSTIN-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{71E99A61-16A5-4852-9AA3-C62C58B92C18}.
The master browser is stopping or an election is being forced.

Error: (02/05/2013 08:21:43 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR4.

Error: (02/05/2013 08:21:43 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR4.

Error: (02/05/2013 08:21:42 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR4.

Error: (02/05/2013 08:20:52 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR4.

Error: (02/05/2013 08:20:50 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR4.

Error: (02/05/2013 08:20:48 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR4.


Microsoft Office Sessions:
=========================
Error: (02/08/2013 08:18:21 PM) (Source: Application Error)(User: )
Description: chrome.exe24.0.1312.57510326eaRPCRT4.dll6.1.7601.175144ce7ba59c00200430005cd99bfc01ce0662ba84f95eC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\windows\syswow64\RPCRT4.dll972ae660-7256-11e2-b9aa-9439e5d04d72

Error: (02/08/2013 00:05:25 PM) (Source: Google Update)(User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/08/2013 02:10:05 AM) (Source: Google Update)(User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/07/2013 11:10:42 PM) (Source: Application Hang)(User: )
Description: mixcraft6.exe6.0.1.20413d001ce05b143ef36f160000C:\Program Files (x86)\Acoustica Mixcraft 6\mixcraft6.exe5205cb44-71a5-11e2-95f6-9439e5d04d72

Error: (02/07/2013 11:10:06 PM) (Source: Google Update)(User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/07/2013 09:14:30 AM) (Source: Google Update)(User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/07/2013 04:37:07 AM) (Source: Google Update)(User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/06/2013 09:17:04 PM) (Source: Microsoft Office 14)(User: )
Description: Microsoft WordWord experienced a serious problem with the 'send to bluetooth' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?

Error: (02/06/2013 09:24:16 AM) (Source: Google Update)(User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (02/05/2013 06:59:39 PM) (Source: Google Update)(User: Am)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e


CodeIntegrity Errors:
===================================
  Date: 2013-02-09 15:47:22.208
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-09 15:37:16.098
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-09 15:27:05.601
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-09 15:15:41.295
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-09 14:47:59.424
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-09 14:26:47.880
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-09 13:57:20.311
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-09 13:43:51.238
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-09 13:02:10.240
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-02-09 12:14:09.871
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Acoustica Mixcraft 6 (Version: Build b204)
Adobe AIR (Version: 3.2.0.2070)
Adobe Connect Add-in
Adobe Flash Player 11 ActiveX (Version: 11.5.502.149)
Adobe Flash Player 11 Plugin (Version: 11.5.502.146)
Adobe Reader X (10.1.5) MUI (Version: 10.1.5)
Adobe Shockwave Player 11.6 (Version: 11.6.8.638)
Advanced PDF Utilities Free 5.0.1
Amazon Kindle
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Anytime USB Charge Utility (Version: 1.00.00.001)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
Audacity 2.0.2 (Version: 2.0.2)
avast! Free Antivirus (Version: 7.0.1466.0)
Brother MFL-Pro Suite MFC-9460CDN (Version: 1.0.30.0)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
CutePDF Writer 2.8
CyberLink MakeDisc (Version: 4.0.4216)
CyberLink PowerDirector (Version: 8.0.4020)
CyberLink PowerDVD 10 (Version: 10.0.3101.52)
CyberLink YouCam (Version: 3.1.4022)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DirectX 9 Runtime (Version: 1.00.0000)
EasyTether (Version: 1.1.14)
Face Filter (Version: 1.0.007)
Facebook Messenger 2.1.4651.0 (Version: 2.1.4651.0)
FileZilla Client 3.5.3 (Version: 3.5.3)
Finale 2009 (Version: 14.0.5.2)
FJ Camera (Version: 5.8.52020.0)
Fujitsu Display Manager (Version: )
Fujitsu Display Manager (Version: 7.01.20.212)
Fujitsu Driver Update (Version: 1.3.0012)
Fujitsu Hotkey Utility (Version: 3.70.0.0)
Fujitsu MobilityCenter Extension Utility (Version: 3.01.00.001)
Fujitsu System Extension Utility (Version: 3.3.0.0)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Garritan Instruments for Finale 2009 (Version: v1.0.0.1)
Google Chrome (Version: 24.0.1312.57)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.135)
GoToMeeting 5.3.0.1010 (Version: 5.3.0.1010)
HDR Express (Version: 1.1.0.8308)
Intel PROSet Wireless
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2418)
Intel® PROSet/Wireless WiFi Software (Version: 14.01.1000)
Intel® WiDi (Version: 2.1.35.0)
Intel® Wireless Display
iZotope Music & Speech Cleaner (Version: 1.00)
Java 7 Update 13 (Version: 7.0.130)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 35 (Version: 6.0.350)
Junk Mail filter update (Version: 15.4.3502.0922)
LAME v3.99.3 (for Windows)
LIFEBOOK Application Panel (Version: 8.3.0.0)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MotoHelper 2.1.32 Driver 5.4.0 (Version: 2.1.32)
MotoHelper MergeModules (Version: 1.0.0)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Mobile Drivers Installation 5.4.0 (Version: 5.4.0)
Mozilla Firefox 18.0.2 (x86 en-US) (Version: 18.0.2)
Mozilla Maintenance Service (Version: 18.0.2)
Mozilla Thunderbird 12.0.1 (x86 en-US) (Version: 12.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Nitro Reader 2 (Version: 2.5.0.36)
Nuance PaperPort 12 (Version: 12.1.0000)
Nuance PDF Viewer Plus (Version: 5.30.3290)
NVIDIA Control Panel 267.80 (Version: 267.80)
NVIDIA Graphics Driver 267.80 (Version: 267.80)
NVIDIA Install Application (Version: 2.265.39.0)
NVIDIA Optimus 1.0.21 (Version: 1.0.21)
NVIDIA Update Components (Version: 1.0.21)
OpenOffice.org 3.3 (Version: 3.3.9567)
PaperPort Image Printer 64-bit (Version: 1.00.0001)
Power Saving Utility (Version: 32.01.10.024)
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
Quicken 2011 (Version: 20.1.8.6)
QuickTime (Version: 7.73.80.64)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6383)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30127)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.1.19.0)
Roxio BackOnTrack (Version: 4.1)
Roxio BackOnTrackPE (Version: 4.0)
Roxio Burn - Secure (Version: 1.6)
Roxio CinePlayer (Version: 5.8)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Creator 2012 Pro (Version: 1.3.675)
Roxio Creator 2012 Pro (Version: 13.5)
Roxio Creator 2012 Pro (Version: 6.5.0)
Roxio Creator 2012 Pro Disc 2 (Version: 13.5)
Roxio Creator Content 2012 (Version: 13.5.609)
Roxio Creator LJ (Version: 1.0.514)
Roxio Creator LJ (Version: 12.1.7.4)
Roxio Creator LJ (Version: 5.0.0)
Roxio PhotoShow (Version: 6.0)
Roxio System Rollback (Version: 3.9.0)
Roxio System Rollback Recovery Disk (Version: 3.9.0)
Roxio Video Capture USB (Version: 1.22.0000)
Scansoft PDF Professional
SmartMusic 2012a (Version: 14.1.6)
SmartMusic 2012c (Version: 14.3.1)
SmartSound Common Data (Version: 1.1.0)
SmartSound Quicktracks 5 (Version: 5.1.7)
SmartSound Sonicfire Pro 5 (Version: 5.7.0)
Sptnavi
SUPERAntiSpyware (Version: 5.0.1146)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 14.0.16.0)
TegPlugins (Version: 1.0.4)
Tegrity Recorder (Version: 7.5.1057)
Tegrity video podcasting utils (Version: 1.3.1)
Triple Scoop Music (Version: 1.0.000)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VD64Inst (Version: 1.00.0000)
WIDCOMM Bluetooth Software (Version: 6.3.0.6900)
Windows Live (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 8040.67 MB
Available physical RAM: 5495.7 MB
Total Pagefile: 16079.54 MB
Available Pagefile: 13256.08 MB
Total Virtual: 4095.88 MB
Available Virtual: 3956.2 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:341.22 GB) (Free:228.1 GB) NTFS
2 Drive d: () (Fixed) (Total:341.22 GB) (Free:71.94 GB) NTFS
3 Drive e: (Mixcraft 6 Insta) (CDROM) (Total:1.25 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\AM

Administrator            Amber                    Guest                    
UpdatusUser              

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

16-01-2013 15:51:40 Windows Update
22-01-2013 17:14:21 Windows Update
22-01-2013 17:19:16 Installed Java 7 Update 11
29-01-2013 17:46:00 Windows Update
30-01-2013 18:06:46 Device Driver Package Install: Microsoft Network adapters
01-02-2013 18:27:41 Windows Update
04-02-2013 15:28:22 Installed Java 7 Update 13
05-02-2013 11:01:17 Windows Update

**** End of log ****
 


Edited by the2bachic, 09 February 2013 - 04:11 PM.


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#2 etaf

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Posted 10 February 2013 - 03:43 AM

With a PC connected just to the modem with a ethernet cable 

can we see an ipconfig /all - I suspect the modem may also be a router - and you are trying to connect two routers together

 

you should also do a powercycle - when changing connections to a cable modem - see below

 

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
 
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply 
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries
 
We would like to see the results from an ipconfig /all - post back the results in a reply here.
 
This should work for all windows version, XP, Vista, W7
Hold the Windows key and press R
For Windows 8 
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.
 
then type CMD
 
then press Enter to open a command prompt box 
(A new dialogue box - black with white font, will appear on screen ):
 
In the command prompt window that opens, type the following command:
 
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
 
ipconfig /all > network.txt & network.txt  
 
It will export the results into notepad and then automatically open the notepad and display on your screen.
 
Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy
 
Now go back to the forum - goto the reply and then right click in the reply box and paste the results. 
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
 
------------------------------------------------------------------------
 
How to power cycle
 
“power cycle” process to reboot or reset the modem/router
  • Switch off all the devices modem, router and computers also unplug their power cables.
  • Wait at least 1 to 5 minutes,
  • Plug the power cords back in, but don’t switch them on.
  • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
  • Next switch on the router (if a separate device) and then wait for a few minutes for it to settle and all the lights to become stable.
  • Now turn on your computer, You should now be able to access the Internet.
  • ------------------------------------------------------------------------

    ETAF

    #3 InadequateInfirmity

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    Posted 10 February 2013 - 06:57 AM

    @ Etaf the Ipconfig ./all is included in the minitolbox report. thumbup2.gif


    What happens when you press Alt + F4 at the same time?

    #4 the2bachic

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    Posted 10 February 2013 - 08:54 AM

    I apologize for not posting this last night, which would have been before the previous two posts. I literally just fell into bed after staying up half the night to get it to the point I am about to describe. I have done most if not all (I'll reread in a second) of what Etaf instructed.

     

    Reset access point to factory defaults
    Unplug modem and access point.
    Connect modem and access point.
    Plug in modem, wait for all lights to indicate it is up and running.
    Plug in access point, wait for all lights to indicate it is up and running.
    Meanwhile, restart computer.
    Plug access point into computer.
    Access IP address for access point, reconfigure, etc. It was a lengthy process because it kept timing out. Everything but DHCP done, because when I released and renewed on its settings, it did nothing - which means it still wasn't playing nicely with the modem.
    Reset modem (again). Then went back in and released and renewed DHCP settings again, and voila! It picks everything up.
    Before removing the cable that connected the access point and computer, I connected my phone to the wireless to test it, and it worked. It even showed the phone as a wireless client station.

    The access point has to be reset after connecting it to the modem. The modem has to be reset after connecting it to the access point. Apparently back-and-forth resetting is the only way to make these two play nicely together.

    But still "limited access" on my computer and no internet, so I did the following:
    -CMD: netsh int ip reset c:\resetlog.txt
    -CMD: netsh winsock reset catalog
    -CMD: netsh int ipv4 reset reset.log
    -CMD: netsh int ipv6 reset reset.log
    -CMD: ipconfig/release and ipconfig/renew
    -CMD: ping, followed by IP of access point (all failed)

    I have restarted (powercycled) modem, access point a few times after all of this, and still no internet connection.


     



    #5 the2bachic

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    Posted 10 February 2013 - 09:09 AM

    Here are the results of ipconfig /all > network.txt & network.txt when the Cisco modem is connected directly to the computer with an ethernet cable.

     

     


    Windows IP Configuration

       Host Name . . . . . . . . . . . . : Am
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 3:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : EasyTether Network Adapter
       Physical Address. . . . . . . . . : 02-00-54-74-68-72
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 3:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
       Physical Address. . . . . . . . . : 08-11-96-0D-41-1D
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
       Physical Address. . . . . . . . . : 08-11-96-0D-41-1D
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
       Physical Address. . . . . . . . . : 94-39-E5-D0-4D-72
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6205
       Physical Address. . . . . . . . . : 08-11-96-0D-41-1C
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::78cf:2aa7:e28e:e2e2%12(Preferred)
       Autoconfiguration IPv4 Address. . : 169.254.226.226(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.0.0
       Default Gateway . . . . . . . . . :
       DHCPv6 IAID . . . . . . . . . . . : 302518678
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-FE-2D-7C-8C-73-6E-B6-75-90
       DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                           fec0:0:0:ffff::2%1
                                           fec0:0:0:ffff::3%1
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Physical Address. . . . . . . . . : 8C-73-6E-B6-75-90
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::301a:4e12:9eaa:b7b9%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 24.181.20.244(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.254.0
       Lease Obtained. . . . . . . . . . : Sunday, February 10, 2013 9:03:45 AM
       Lease Expires . . . . . . . . . . : Sunday, February 10, 2013 10:03:45 AM
       Default Gateway . . . . . . . . . : 24.181.20.1
       DHCP Server . . . . . . . . . . . : 68.114.38.210
       DHCPv6 IAID . . . . . . . . . . . : 244085614
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-FE-2D-7C-8C-73-6E-B6-75-90
       DNS Servers . . . . . . . . . . . : 97.81.22.195
                                           71.92.29.130
                                           24.217.201.67
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter 6TO4 Adapter:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft 6to4 Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2002:18b5:14f4::18b5:14f4(Preferred)
       Default Gateway . . . . . . . . . : 2002:c058:6301::1
                                           2002:c058:6301::c058:6301
       DNS Servers . . . . . . . . . . . : 97.81.22.195
                                           71.92.29.130
                                           24.217.201.67
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F47F44E3-9A3D-4E8C-95C8-3D29D2DB7BAA}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{71E99A61-16A5-4852-9AA3-C62C58B92C18}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{BFEDCE16-9794-4A9E-BF20-A67900538B38}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{541C84A6-AAF3-4DA0-8977-1E40BF1C2020}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
     


    Edited by the2bachic, 10 February 2013 - 09:33 AM.


    #6 the2bachic

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    Posted 10 February 2013 - 10:36 AM

    I was reading some more in the administrator's guide this morning, and I suspected that my firewall settings were too high. I adjusted it from high to medium. I was then "Connected" (as apposed to "Limited Access" before), but still no internet access. During all of that, my husband came home and was able to connect his laptop just fine, internet access and all. So I released and renewed the IP again, then went to the Network and Sharing Center and ran the Windows Diagnostic Tool on the connection. For the first time, it came back with something other than it being a router issue! "DCHP is not enabled for 'Wireless Internet Connection.'" And amazingly, Windows Diagnostic Tool fixed that without any further headaches, and suddenly I had internet access! Hallelujah, it is fixed!






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