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Internet Explorer hungapp problem


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9 replies to this topic

#1 compliantrebel

compliantrebel

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Posted 27 January 2013 - 06:13 PM

Several months ago the power went off in the middle of the night. My computer (Windows XP) was on at the time and the next morning I rebooted and everything seemed ok until I opened up Internet Explorer 8. I had a green light (everything normal) on my router and my wireless network showed everything was connected and ready to go. IE would not open however, no many how many times I tried. (It would act like it was opening, but then not respond. I would have to shut it down from task manager.) I left the computer and came back several hours later to find everything worked fine. ???

Now I avoid shutting my computer down because it happens every time. Here lately IE has started freezing while I'm using it, and the same issue occurs. I get the following error message:

szAppName : iexplore.exe szAppVer : 8.0.6001.18702 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

I don't get the feeling that this is a virus. (And I've ran scans using Avast and PC Tools to no avail.)

I've tried running IE with no add-ons, but that doesn't seem to fix the problem either.

I have also tried resetting IE to it's default settings.

I'm not sure what else to try.

Any help would be greatly appreciated.

Kim

BC AdBot (Login to Remove)

 


#2 InadequateInfirmity

InadequateInfirmity

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Posted 27 January 2013 - 06:15 PM

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.


Download Autoruns and Autorunsc
http://download.sysinternals.com/files/Autoruns.zip
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.
What happens when you press Alt + F4 at the same time?

#3 compliantrebel

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Posted 27 January 2013 - 06:41 PM

MiniToolBox by Farbar Version:10-01-2013
Ran by KimberlyL (administrator) on 27-01-2013 at 18:33:49
Running from "C:\Documents and Settings\KimberlyL\Local Settings\Temporary Internet Files\Content.IE5\ZXOS3LCL"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Belkin Basic Wireless USB Adapter = Wireless Network Connection 2 (Connected)
Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 2"

set address name="Wireless Network Connection 2" source=dhcp
set dns name="Wireless Network Connection 2" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 2" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Kimberly

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Belkin



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-40-CA-A7-D6-0F



Ethernet adapter Wireless Network Connection 2:



Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : Belkin Basic Wireless USB Adapter

Physical Address. . . . . . . . . : 94-44-52-6F-EA-2E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : Sunday, January 27, 2013 5:54:23 PM

Lease Expires . . . . . . . . . . : Monday, January 18, 2038 10:14:07 PM

Server:
Address: 192.168.2.1

Name: google.com
Addresses: 74.125.137.138, 74.125.137.100, 74.125.137.113, 74.125.137.139
74.125.137.101, 74.125.137.102



Pinging google.com [74.125.134.102] with 32 bytes of data:



Reply from 74.125.134.102: bytes=32 time=19ms TTL=44

Reply from 74.125.134.102: bytes=32 time=20ms TTL=44



Ping statistics for 74.125.134.102:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 19ms, Maximum = 20ms, Average = 19ms

Server:
Address: 192.168.2.1

Name: yahoo.com
Addresses: 206.190.36.45, 98.138.253.109, 98.139.183.24



Pinging yahoo.com [98.138.253.109] with 32 bytes of data:



Reply from 98.138.253.109: bytes=32 time=187ms TTL=44

Reply from 98.138.253.109: bytes=32 time=101ms TTL=44



Ping statistics for 98.138.253.109:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 101ms, Maximum = 187ms, Average = 144ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 40 ca a7 d6 0f ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
0x10004 ...94 44 52 6f ea 2e ...... Belkin Basic Wireless USB Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.2.2 192.168.2.2 20
192.168.2.0 255.255.255.0 192.168.2.2 192.168.2.2 20
192.168.2.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.2.255 255.255.255.255 192.168.2.2 192.168.2.2 20
224.0.0.0 240.0.0.0 192.168.2.2 192.168.2.2 20
255.255.255.255 255.255.255.255 192.168.2.2 2 1
255.255.255.255 255.255.255.255 192.168.2.2 192.168.2.2 1
Default Gateway: 192.168.2.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)
Catalog9 02 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)
Catalog9 03 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/27/2013 05:50:21 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/27/2013 09:47:38 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/26/2013 04:28:54 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/26/2013 11:14:49 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/26/2013 11:07:08 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/26/2013 11:01:46 AM) (Source: Application Hang) (User: )
Description: Hanging application EXCEL.EXE, version 11.0.8347.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/25/2013 10:50:04 PM) (Source: Application Hang) (User: )
Description: Hanging application Corel Paint Shop Pro Photo.exe, version 11.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/25/2013 07:29:43 PM) (Source: Application Hang) (User: )
Description: Hanging application WINWORD.EXE, version 11.0.8350.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/25/2013 07:29:39 PM) (Source: Application Hang) (User: )
Description: Hanging application Corel Paint Shop Pro Photo.exe, version 11.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/25/2013 07:29:39 PM) (Source: Application Hang) (User: )
Description: Hanging application Corel Paint Shop Pro Photo.exe, version 11.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (01/27/2013 09:15:27 AM) (Source: Service Control Manager) (User: )
Description: The iPod Service service failed to start due to the following error:
%%1053

Error: (01/27/2013 09:15:27 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the iPod Service service to connect.

Error: (01/27/2013 09:15:18 AM) (Source: DCOM) (User: KIMBERLY)
Description: DCOM got error "%%1053" attempting to start the service iPod Service with arguments ""
in order to run the server:
{063D34A4-BF84-4B8D-B699-E8CA06504DDE}

Error: (01/25/2013 11:01:03 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Internet Explorer 8 for Windows XP (KB2799329).

Error: (01/25/2013 08:42:27 PM) (Source: Print) (User: KIMBERLY)
Description: The document http://image.coloring.com/pictures/overlay/dog-doghouse-bone.gi owned by KimberlyL failed to print on printer Brother HL-2270DW series. Data type: NT EMF 1.008. Size of the spool file in bytes: 4784128. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\KIMBERLY. Win32 error code returned by the print processor: http://image.coloring.com/pictures/overlay/dog-doghouse-bone.gi0. http://image.coloring.com/pictures/overlay/dog-doghouse-bone.gi1

Error: (01/25/2013 07:38:43 PM) (Source: Print) (User: KIMBERLY)
Description: The document http://image.coloring.com/pictures/overlay/dog-doghouse-bone.gi owned by KimberlyL failed to print on printer Brother HL-2270DW series. Data type: NT EMF 1.008. Size of the spool file in bytes: 3173420. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\KIMBERLY. Win32 error code returned by the print processor: http://image.coloring.com/pictures/overlay/dog-doghouse-bone.gi0. http://image.coloring.com/pictures/overlay/dog-doghouse-bone.gi1

Error: (01/25/2013 07:34:52 PM) (Source: Print) (User: KIMBERLY)
Description: The document http://image.coloring.com/pictures/overlay/dog-doghouse-bone.gi owned by KimberlyL failed to print on printer Brother HL-2270DW series. Data type: NT EMF 1.008. Size of the spool file in bytes: 3173420. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\KIMBERLY. Win32 error code returned by the print processor: http://image.coloring.com/pictures/overlay/dog-doghouse-bone.gi0. http://image.coloring.com/pictures/overlay/dog-doghouse-bone.gi1

Error: (01/24/2013 05:34:58 PM) (Source: Dhcp) (User: )
Description: Your computer was not assigned an address from the network (by the DHCP
Server) for the Network Card with network address 9444526FEA2E. The following error
occurred:
%%1223.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.

Error: (01/23/2013 04:47:26 PM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverSHANE-PCNetBT_Tcpip_{9CFB38A2-24AA-4908-

Error: (01/23/2013 04:44:23 PM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverSHANE-PCNetBT_Tcpip_{9CFB38A2-24AA-4908-


Microsoft Office Sessions:
=========================
Error: (01/27/2013 05:50:21 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (01/27/2013 09:47:38 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (01/26/2013 04:28:54 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (01/26/2013 11:14:49 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (01/26/2013 11:07:08 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (01/26/2013 11:01:46 AM) (Source: Application Hang)(User: )
Description: EXCEL.EXE11.0.8347.0hungapp0.0.0.000000000

Error: (01/25/2013 10:50:04 PM) (Source: Application Hang)(User: )
Description: Corel Paint Shop Pro Photo.exe11.0.0.0hungapp0.0.0.000000000

Error: (01/25/2013 07:29:43 PM) (Source: Application Hang)(User: )
Description: WINWORD.EXE11.0.8350.0hungapp0.0.0.000000000

Error: (01/25/2013 07:29:39 PM) (Source: Application Hang)(User: )
Description: Corel Paint Shop Pro Photo.exe11.0.0.0hungapp0.0.0.000000000

Error: (01/25/2013 07:29:39 PM) (Source: Application Hang)(User: )
Description: Corel Paint Shop Pro Photo.exe11.0.0.0hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.5.502.146)
Adobe Photoshop Lightroom 3.6 (Version: 3.6.1)
Adobe Reader 7.0 (Version: 7.0.0)
America Online (Choose which version to remove)
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Audible Download Manager (Version: 6.6.0.15)
avast! Free Antivirus (Version: 7.0.1474.0)
Belkin F7D1101 Basic Wireless USB Adapter (Version: 1.0.0.4)
Belkin Setup and Router Monitor
Bing Rewards Client Installer (Version: 16.0.345.0)
Bonjour (Version: 3.0.0.10)
Browser Defender 4.0 (Version: 4.0.0.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Corel Paint Shop Pro Photo XI (Version: 11.00.0000)
Coupon Printer for Windows (Version: 5.0.0.2)
Digital Media Reader (Version: 1.10)
Google Talk (remove only)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.123)
HL-2270DW (Version: 1.0.7.0)
HP Deskjet 3050 J610 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 3050 J610 series Help (Version: 140.0.63.63)
HP Photo Creations (Version: 1.0.0.3781)
HP Update (Version: 5.002.006.003)
iTunes (Version: 11.0.1.12)
J2SE Runtime Environment 5.0 Update 2 (Version: 1.5.0.20)
Java Auto Updater (Version: 2.1.9.0)
JavaFX 2.1.1 (Version: 2.1.1)
McAfee AntiSpyware (Version: 1.00.0000)
McAfee SecurityCenter
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Napster Burn Engine (Version: 2.5.0000)
PC Tools AntiVirus Free 9.0 (Version: 9.0)
PowerDVD
Pure Networks Port Magic (Version: 1.2.1393.0)
QuickGamma 3.0.0.1 (Version: 3.0.0.1)
QuickTime (Version: 7.73.80.64)
RealDownloader (Version: 1.3.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.0)
Realtek AC'97 Audio
REALTEK Gigabit and Fast Ethernet NIC Driver (Version: 1.10)
RealUpgrade 1.1 (Version: 1.1.0)
Recovery Software Suite eMachines (Version: 1.00.0000)
S3GSetup (Version: 2.00.07.0709)
SoftV92 Data Fax Modem with SmartCP
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB953356) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VIA/S3G Display Driver
Viewpoint Media Player
WebFldrs XP (Version: 9.50.7523)
Windows Backup Utility (Version: 5.1)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3 (Version: 20080414.031525)
yWriter5
ZipGenius 6.3 (Version: 6.3)

========================= Devices: ================================

Name: LITE-ON COMBO SOHC-4836V
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.


========================= Memory info: ===================================

Percentage of memory in use: 59%
Total physical RAM: 1982.48 MB
Available physical RAM: 798.99 MB
Total Pagefile: 3873.29 MB
Available Pagefile: 2784.21 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.7 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:89.16 GB) (Free:27.95 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:3.98 GB) (Free:2.16 GB) FAT32

========================= Users: ========================================

User accounts for \\KIMBERLY

Administrator ASPNET Guest
HelpAssistant KimberlyL SUPPORT_388945a0


**** End of log ****









"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" ""
+ "_AntiSpyware" "McAfee AntiSpyware RealTime Client" "Network Associates, Inc." "c:\program files\mcafee\mcafee antispyware\msscli.exe"
+ "APSDaemon" "Apple Push" "Apple Inc." "c:\program files\common files\apple\apple application support\apsdaemon.exe"
+ "avast" "avast! Antivirus" "AVAST Software" "c:\program files\avast software\avast\avastui.exe"
+ "BrStsMon00" "Brother Status Monitor Application" "Brother Industries, Ltd." "c:\program files\browny02\brother\brstmonw.exe"
+ "googletalk" "Google Talk" "Google" "c:\program files\google\google talk\googletalk.exe"
+ "HostManager" "AOLHostManager Service" "America Online, Inc." "c:\program files\common files\aol\1328236036\ee\aolhostmanager.exe"
+ "HP Software Update" "hpwuSchd Application" "Hewlett-Packard" "c:\program files\hp\hp software update\hpwuschd2.exe"
+ "InstaLAN" "" "Affinegy, Inc." "c:\program files\belkin\router setup and monitor\belkinroutermonitor.exe"
+ "ISTray" "PC Tools Security Component" "PC Tools" "c:\program files\pc tools\pc tools security\pctsgui.exe"
+ "iTunesHelper" "iTunesHelper" "Apple Inc." "c:\program files\itunes\ituneshelper.exe"
+ "MCAgentExe" "McAfee SecurityCenter Agent" "McAfee, Inc" "c:\program files\mcafee.com\agent\mcagent.exe"
+ "MCUpdateExe" "McAfee SecurityCenter Update Engine" "McAfee, Inc" "c:\program files\mcafee.com\agent\mcupdate.exe"
+ "Microsoft Default Manager" "Microsoft Default Manager" "Microsoft Corporation" "c:\program files\microsoft\search enhancement pack\default manager\defmgr.exe"
+ "QuickTime Task" "QuickTime Task" "Apple Inc." "c:\program files\quicktime\qttask.exe"
+ "Recguard" "Recguard MFC Application" "" "c:\windows\sminst\recguard.exe"
+ "Reminder" "Application Remind_XP" "SoftThinks" "c:\windows\creator\remind_xp.exe"
+ "RemoteControl" "PowerDVD RC Service" "Cyberlink Corp." "c:\program files\cyberlink\powerdvd\pdvdserv.exe"
+ "SoundMan" "Realtek Sound Manager" "Realtek Semiconductor Corp." "C:\WINDOWS\soundman.exe"
+ "SunKistEM" "" "Alcor Micro, Corp." "c:\program files\digital media reader\shwiconem.exe"
+ "TkBellExe" "RealNetworks Scheduler" "RealNetworks, Inc." "c:\program files\real\realplayer\update\realsched.exe"
+ "VTTimer" "" "S3 Graphics, Inc." "c:\windows\system32\vttimer.exe"
+ "VTTrayp" "s3contrl (32-bit)" "S3 Graphics Co., Ltd." "c:\windows\system32\vttrayp.exe"
"C:\Documents and Settings\All Users\Start Menu\Programs\Startup" "" "" ""
+ "Adobe Reader Speed Launch.lnk" "Adobe Acrobat SpeedLauncher" "Adobe Systems Incorporated" "c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe"
+ "Audible Download Manager.lnk" "Download Manager for Audible content" "Audible, Inc." "c:\program files\audible\bin\audibledownloadhelper.exe"
"HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\Load" "" "" ""
+ "c:\quickenw\BILLMNDW.EXE" "" "" "c:\quickenw\billmndw.exe"
"HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components" "" "" ""
+ "Address Book 6" "Outlook Express Setup Library" "Microsoft Corporation" "c:\program files\outlook express\setup50.exe"
+ "Microsoft Outlook Express 6" "Outlook Express Setup Library" "Microsoft Corporation" "c:\program files\outlook express\setup50.exe"
"HKCU\Software\Microsoft\Windows\CurrentVersion\Run" "" "" ""
+ "QuickGammaLoader" "QuickGammaLoader loads the LUT of all monitors according to the gamma that has been set up via QuickGamma." "Eberhard Werle" "c:\program files\quickgamma\quickgammaloader.exe"
+ "swg" "GoogleToolbarNotifier" "Google Inc." "c:\program files\google\googletoolbarnotifier\googletoolbarnotifier.exe"
"HKLM\SOFTWARE\Classes\Protocols\Filter" "" "" ""
+ "text/xml" "Microsoft Office XML MIME Filter" "Microsoft Corporation" "c:\program files\common files\microsoft shared\office11\msoxmlmf.dll"
"HKLM\SOFTWARE\Classes\Protocols\Handler" "" "" ""
+ "mso-offdap" "Microsoft Office XP Web Components" "Microsoft Corporation" "c:\program files\common files\microsoft shared\web components\10\owc10.dll"
+ "mso-offdap11" "Microsoft Office Web Components 2003" "Microsoft Corporation" "c:\program files\common files\microsoft shared\web components\11\owc11.dll"
"HKCU\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components" "" "" ""
+ "0" "" "" "File not found: About:Home"
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks" "" "" ""
+ "McAfee AntiSpyware Shell Extension" "McAfee AntiSpyware Explorer Shell extension" "Network Associates, Inc." "c:\program files\mcafee\mcafee antispyware\mssshell.dll"
"HKLM\Software\Classes\*\ShellEx\ContextMenuHandlers" "" "" ""
+ "avast" "avast! Shell Extension" "AVAST Software" "c:\program files\avast software\avast\ashshell.dll"
+ "SDContextExt" "Spyware Doctor Component" "PC Tools" "c:\program files\pc tools\pc tools security\sdcontextext32.dll"
+ "ZipGenius 6" "32 bit context menu for ZipGenius" "Wininizio.it Software" "c:\program files\zipgenius 6\contmenu.dll"
"HKLM\Software\Classes\AllFileSystemObjects\ShellEx\ContextMenuHandlers" "" "" ""
+ "00avast" "avast! Shell Extension" "AVAST Software" "c:\program files\avast software\avast\ashshell.dll"
"HKLM\Software\Classes\Directory\ShellEx\ContextMenuHandlers" "" "" ""
+ "ZipGenius 6" "32 bit context menu for ZipGenius" "Wininizio.it Software" "c:\program files\zipgenius 6\contmenu.dll"
"HKLM\Software\Classes\Directory\Shellex\DragDropHandlers" "" "" ""
+ "ZipGenius" "Drag and drop dll" "M.Dev Software" "c:\program files\zipgenius 6\zgdragdrop.dll"
"HKLM\Software\Classes\Directory\Shellex\CopyHookHandlers" "" "" ""
+ "AOL" "AOL Folder Protection" "America Online Inc." "c:\program files\common files\aolshare\aolshcpy.dll"
"HKLM\Software\Classes\Folder\Shellex\ColumnHandlers" "" "" ""
+ "AudibleShlExt Class" "AudibleExt Module" "Audible, Inc." "c:\program files\audible\bin\audibleext.dll"
+ "PDF Shell Extension" "PDF Shell Extension" "Adobe Systems, Inc." "c:\program files\adobe\acrobat 7.0\activex\pdfshell.dll"
"HKLM\Software\Classes\Folder\ShellEx\ContextMenuHandlers" "" "" ""
+ "avast" "avast! Shell Extension" "AVAST Software" "c:\program files\avast software\avast\ashshell.dll"
+ "SDContextExt" "Spyware Doctor Component" "PC Tools" "c:\program files\pc tools\pc tools security\sdcontextext32.dll"
+ "ZipGenius 6" "32 bit context menu for ZipGenius" "Wininizio.it Software" "c:\program files\zipgenius 6\contmenu.dll"
"HKLM\Software\Classes\Folder\ShellEx\DragDropHandlers" "" "" ""
+ "ZipGenius" "Drag and drop dll" "M.Dev Software" "c:\program files\zipgenius 6\zgdragdrop.dll"
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers" "" "" ""
+ "00avast" "avast! Shell Extension" "AVAST Software" "c:\program files\avast software\avast\ashshell.dll"
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects" "" "" ""
+ "AcroIEHlprObj Class" "Adobe Acrobat IE Helper Version 7.0 for ActiveX" "Adobe Systems Incorporated" "c:\program files\adobe\acrobat 7.0\activex\acroiehelper.dll"
+ "avast! WebRep" "avast! WebRep Plugin" "AVAST Software" "c:\program files\avast software\avast\aswwebrepie.dll"
+ "Google Toolbar Helper" "Google Toolbar" "Google Inc." "c:\program files\google\google toolbar\googletoolbar_32.dll"
+ "Google Toolbar Notifier BHO" "GoogleToolbarNotifier" "Google Inc." "c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll"
+ "Java™ Plug-In 2 SSV Helper" "Java™ Platform SE binary" "Oracle Corporation" "c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll"
+ "Java™ Plug-In SSV Helper" "Java™ Platform SE binary" "Oracle Corporation" "c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll"
+ "PC Tools Browser Defender BHO" "Browser Defender Toolbar" "Threat Expert Ltd." "c:\program files\pc tools\pc tools security\bdt\pctbrowserdefender.dll"
+ "RealNetworks Download and Record Plugin for Internet Explorer" "RealPlayer Download and Record Plugin" "RealDownloader" "c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll"
"HKLM\Software\Microsoft\Internet Explorer\Toolbar" "" "" ""
+ "avast! WebRep" "avast! WebRep Plugin" "AVAST Software" "c:\program files\avast software\avast\aswwebrepie.dll"
+ "Google Toolbar" "Google Toolbar" "Google Inc." "c:\program files\google\google toolbar\googletoolbar_32.dll"
+ "PC Tools Browser Defender" "Browser Defender Toolbar" "Threat Expert Ltd." "c:\program files\pc tools\pc tools security\bdt\pctbrowserdefender.dll"
"HKLM\Software\Microsoft\Internet Explorer\Extensions" "" "" ""
+ "Windows Messenger" "Windows Messenger" "Microsoft Corporation" "c:\program files\messenger\msmsgs.exe"
"Task Scheduler" "" "" ""
+ "Adobe Flash Player Updater.job" "Adobe® Flash® Player Update Service 11.5 r502" "Adobe Systems Incorporated" "c:\windows\system32\macromed\flash\flashplayerupdateservice.exe"
+ "avast! Emergency Update.job" "avast! Emergency Update" "AVAST Software" "c:\program files\avast software\avast\avastemupdate.exe"
+ "GoogleUpdateTaskMachineCore.job" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "GoogleUpdateTaskMachineUA.job" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "McAfee AntiSpyware.job" "McAfee AntiSpyware Launcher" "Network Associates, Inc." "c:\program files\mcafee\mcafee antispyware\mcspy.exe"
+ "McAfee.com Update Check (KIMBERLY-KimberlyL).job" "McAfee SecurityCenter Update Engine" "McAfee, Inc" "c:\program files\mcafee.com\agent\mcupdate.exe"
+ "McAfee.com Update Check (YOUR-25B1BE5D79-Owner).job" "McAfee SecurityCenter Update Engine" "McAfee, Inc" "c:\program files\mcafee.com\agent\mcupdate.exe"
+ "RealPlayerRealUpgradeLogonTaskS-1-5-21-3153443558-1899108544-488264325-1007.job" "RealUpgrade Launcher" "RealNetworks, Inc." "c:\program files\real\realupgrade\realupgrade.exe"
+ "RealPlayerRealUpgradeScheduledTaskS-1-5-21-3153443558-1899108544-488264325-1007.job" "RealUpgrade Launcher" "RealNetworks, Inc." "c:\program files\real\realupgrade\realupgrade.exe"
"HKLM\System\CurrentControlSet\Services" "" "" ""
+ "AdobeFlashPlayerUpdateSvc" "This service keeps your Adobe Flash Player installation up to date with the latest enhancements and security fixes." "Adobe Systems Incorporated" "c:\windows\system32\macromed\flash\flashplayerupdateservice.exe"
+ "AffinegyService" "Affinegy Mobility Management support" "Affinegy, Inc." "c:\program files\belkin\router setup and monitor\belkinservice.exe"
+ "AOL TopSpeedMonitor" "AOL TopSpeed™ Monitor" "America Online, Inc" "c:\program files\common files\aol\topspeed\2.0\aoltsmon.exe"
+ "Apple Mobile Device" "Provides the interface to Apple mobile devices." "Apple Inc." "c:\program files\common files\apple\mobile device support\applemobiledeviceservice.exe"
+ "AppMgmt" "Provides software installation services such as Assign, Publish, and Remove." "" "File not found: C:\WINDOWS\System32\appmgmts.dll"
+ "avast! Antivirus" "Manages and implements avast! antivirus services for this computer. This includes the resident protection, the virus chest and the scheduler." "AVAST Software" "c:\program files\avast software\avast\avastsvc.exe"
+ "Bonjour Service" "Enables hardware devices and software services to automatically configure themselves on the network and advertise their presence." "Apple Inc." "c:\program files\bonjour\mdnsresponder.exe"
+ "Browser Defender Update Service" "Browser Defender Update Service" "Threat Expert Ltd." "c:\program files\pc tools\pc tools security\bdt\bdtupdateservice.exe"
+ "BrYNSvc" "BrYNCSvc" "Brother Industries, Ltd." "c:\program files\browny02\brynsvc.exe"
+ "gupdate" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "gupdatem" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "gusvc" "Google Updater keeps your Google software up to date. If Google Updater Service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work." "Google" "c:\program files\google\common\google updater\googleupdaterservice.exe"
+ "iPod Service" "iPod hardware management services" "Apple Inc." "c:\program files\ipod\bin\ipodservice.exe"
+ "JavaQuickStarterService" "Prefetches JRE files for faster startup of Java applets and applications" "Oracle Corporation" "c:\program files\oracle\javafx 2.1 runtime\bin\jqs.exe"
+ "McAfeeAntiSpyware" "McAfee AntiSpyware RealTime Service" "Network Associates, Inc." "c:\program files\mcafee\mcafee antispyware\msssrv.exe"
+ "mcupdmgr.exe" "McAfee SecurityCenter Update Manager" "McAfee, Inc" "c:\program files\mcafee.com\agent\mcupdmgr.exe"
+ "ose" "Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports." "Microsoft Corporation" "c:\program files\common files\microsoft shared\source engine\ose.exe"
+ "PrismXL" "PrismXL Service" "New Boundary Technologies, Inc." "c:\program files\common files\new boundary\prismxl\prismxl.sys"
+ "RealNetworks Downloader Resolver Service" "Manage different Downloader versions in RealNetworks' products." "" "c:\program files\realnetworks\realdownloader\rndlresolversvc.exe"
+ "sdAuxService" "Provides auxiliary PC Tools Security services. If this service is disabled spyware protection will be reduced." "PC Tools" "c:\program files\pc tools\pc tools security\pctsauxs.exe"
+ "sdCoreService" "Provides spyware and malware protection for the system. If this service is disabled spyware protection will be disabled." "PC Tools" "c:\program files\pc tools\pc tools security\pctssvc.exe"
"HKLM\System\CurrentControlSet\Services" "" "" ""
+ "Aavmker4" "avast! Asynchronous Virus Monitor" "AVAST Software" "c:\windows\system32\drivers\aavmker4.sys"
+ "AFGMp50" "" "" "File not found: System32\Drivers\AFGMp50.sys"
+ "AFGSp50" "PCAUSA NDIS 5.0 SPR Protocol Driver" "Printing Communications Assoc., Inc. (PCAUSA)" "c:\windows\system32\drivers\afgsp50.sys"
+ "ALCXSENS" "Sensaura WDM 3D Audio Driver" "Sensaura" "c:\windows\system32\drivers\alcxsens.sys"
+ "ALCXWDM" "Realtek AC'97 Audio Driver (WDM)" "Realtek Semiconductor Corp." "c:\windows\system32\drivers\alcxwdm.sys"
+ "AliIde" "ALi mini IDE Driver" "Acer Laboratories Inc." "c:\windows\system32\drivers\aliide.sys"
+ "amdagp" "AMD Win2000 AGP Filter" "Advanced Micro Devices, Inc." "c:\windows\system32\drivers\amdagp.sys"
+ "asc" "AdvanSys SCSI Controller Driver" "Advanced System Products, Inc." "c:\windows\system32\drivers\asc.sys"
+ "asc3550" "AdvanSys Ultra-Wide PCI SCSI Driver" "Advanced System Products, Inc." "c:\windows\system32\drivers\asc3550.sys"
+ "aswFsBlk" "avast! mini-filter driver (aswFsBlk)" "AVAST Software" "c:\windows\system32\drivers\aswfsblk.sys"
+ "aswMon2" "avast! Standard Shield Support" "AVAST Software" "c:\windows\system32\drivers\aswmon2.sys"
+ "AswRdr" "avast! TDI Redirect driver" "AVAST Software" "c:\windows\system32\drivers\aswrdr.sys"
+ "aswSnx" "avast! virtualization driver (aswSnx)" "AVAST Software" "c:\windows\system32\drivers\aswsnx.sys"
+ "aswSP" "avast! Self Protection" "AVAST Software" "c:\windows\system32\drivers\aswsp.sys"
+ "aswTdi" "avast! Network Shield TDI driver" "AVAST Software" "c:\windows\system32\drivers\aswtdi.sys"
+ "Cdr4_xp" "CDR4 CD and DVD Place Holder Driver (see PxHelp)" "Sonic Solutions" "c:\windows\system32\drivers\cdr4_xp.sys"
+ "Cdralw2k" "CDRAL Place Holder Driver (see PxHelp)" "Sonic Solutions" "c:\windows\system32\drivers\cdralw2k.sys"
+ "Changer" "" "" "File not found: C:\WINDOWS\System32\Drivers\Changer.sys"
+ "CmdIde" "CMD PCI IDE Bus Driver" "CMD Technology, Inc." "c:\windows\system32\drivers\cmdide.sys"
+ "dac2w2k" "Mylex Disk Array Controller Driver" "Mylex Corporation" "c:\windows\system32\drivers\dac2w2k.sys"
+ "HSF_DP" "HSF_DP driver" "Conexant Systems, Inc." "c:\windows\system32\drivers\hsf_dp.sys"
+ "HSFHWBS2" "HSF_HWB2 WDM driver" "Conexant Systems, Inc." "c:\windows\system32\drivers\hsfhwbs2.sys"
+ "lbrtfdc" "" "" "File not found: C:\WINDOWS\System32\Drivers\lbrtfdc.sys"
+ "mdmxsdk" "Diagnostic Interface DRIVER" "Conexant" "c:\windows\system32\drivers\mdmxsdk.sys"
+ "motccgp" "Motorola USB Composite Device Driver" "Motorola" "c:\windows\system32\drivers\motccgp.sys"
+ "motccgpfl" "Motorola USB Composite Filter Driver" "Motorola" "c:\windows\system32\drivers\motccgpfl.sys"
+ "motmodem" "Motorola USB Modem and Ports Driver" "Motorola" "c:\windows\system32\drivers\motmodem.sys"
+ "mraid35x" "MegaRAID RAID Controller Driver for Windows Whistler 32" "American Megatrends Inc." "c:\windows\system32\drivers\mraid35x.sys"
+ "mxnic" "Macronix MX987xx Family Fast Ethernet Adapter Window Driver " "Macronix International Co., Ltd. " "c:\windows\system32\drivers\mxnic.sys"
+ "nv" "NVIDIA Compatible Windows 2000 Miniport Driver, Version 56.73 " "NVIDIA Corporation" "c:\windows\system32\drivers\nv4_mini.sys"
+ "PCIDump" "" "" "File not found: C:\WINDOWS\System32\Drivers\PCIDump.sys"
+ "PCTBD" "PC Tools BD Driver" "PC Tools" "c:\windows\system32\drivers\pctbd.sys"
+ "PCTCore" "PC Tools KDS Core Driver" "PC Tools" "c:\windows\system32\drivers\pctcore.sys"
+ "pctDS" "PC Tools Data Store" "PC Tools" "c:\windows\system32\drivers\pctds.sys"
+ "pctEFA" "PC Tools Extended File Attributes" "PC Tools" "c:\windows\system32\drivers\pctefa.sys"
+ "PCTSD" "PC Tools SD Driver" "PC Tools" "c:\windows\system32\drivers\pctsd.sys"
+ "PDCOMP" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDCOMP.sys"
+ "PDFRAME" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDFRAME.sys"
+ "PDRELI" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDRELI.sys"
+ "PDRFRAME" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDRFRAME.sys"
+ "Ptilink" "Direct Parallel Link Driver" "Parallel Technologies, Inc." "c:\windows\system32\drivers\ptilink.sys"
+ "PxHelp20" "Px Engine Device Driver for Windows 2000/XP" "Sonic Solutions" "c:\windows\system32\drivers\pxhelp20.sys"
+ "ql1080" "Miniport Driver for QLogic ISP PCI Adapters" "QLogic Corporation" "c:\windows\system32\drivers\ql1080.sys"
+ "ql12160" "Miniport Driver for QLogic ISP PCI Adapters" "QLogic Corporation" "c:\windows\system32\drivers\ql12160.sys"
+ "ql1280" "Miniport Driver for QLogic ISP PCI Adapters" "QLogic Corporation" "c:\windows\system32\drivers\ql1280.sys"
+ "RTL8023" "Realtek 10/100/1000 NDIS 5.1 Driver " "Realtek Semiconductor Corporation " "c:\windows\system32\drivers\rtlnic51.sys"
+ "rtl8139" "Realtek RTL8139 NDIS 5.0 Driver" "Realtek Semiconductor Corporation" "c:\windows\system32\drivers\rtl8139.sys"
+ "RTL8192su" "Realtek RTL8192S USB NDIS Driver" "Realtek Semiconductor Corporation " "c:\windows\system32\drivers\rtl8192su.sys"
+ "Secdrv" "SafeDisc driver" "Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K." "c:\windows\system32\drivers\secdrv.sys"
+ "Sparrow" "Adaptec AIC-6x60 series SCSI miniport" "Adaptec, Inc." "c:\windows\system32\drivers\sparrow.sys"
+ "SunkFilt" "SunkFilt" "Alcor Micro Corp." "c:\windows\system32\drivers\sunkfilt.sys"
+ "sym_hi" "Symbios Hi-Perf SCSI Miniport Driver" "LSI Logic" "c:\windows\system32\drivers\sym_hi.sys"
+ "sym_u3" "Symbios Ultra3 SCSI Miniport Driver" "LSI Logic" "c:\windows\system32\drivers\sym_u3.sys"
+ "symc810" "Symbios Logic Inc. SCSI Miniport Driver" "Symbios Logic Inc." "c:\windows\system32\drivers\symc810.sys"
+ "symc8xx" "Symbios 8XX SCSI Miniport Driver" "LSI Logic" "c:\windows\system32\drivers\symc8xx.sys"
+ "ultra" "Promise Ultra66 Miniport Driver" "Promise Technology, Inc." "c:\windows\system32\drivers\ultra.sys"
+ "USBAAPL" "Apple Mobile Device USB Driver" "Apple, Inc." "c:\windows\system32\drivers\usbaapl.sys"
+ "viaagp1" "VIA NT AGP Filter" "VIA Technologies, Inc." "c:\windows\system32\drivers\viaagp1.sys"
+ "viagfx" "VIA/S3G Miniport Driver" "Copyright © VIA/S3 Graphics Co, Ltd." "c:\windows\system32\drivers\vtmini.sys"
+ "wanatw" "Wan Miniport (ATW)" "America Online, Inc." "c:\windows\system32\drivers\wanatw4.sys"
+ "WDICA" "" "" "File not found: C:\WINDOWS\System32\Drivers\WDICA.sys"
+ "winachsf" "HSF_CNXT driver" "Conexant Systems, Inc." "c:\windows\system32\drivers\hsf_cnxt.sys"
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" ""
+ "msacm.iac2" "Indeo® audio software" "Intel Corporation" "c:\windows\system32\iac25_32.ax"
+ "msacm.l3acm" "MPEG Layer-3 Audio Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\system32\l3codeca.acm"
+ "msacm.sl_anet" "Audio codec for MS ACM" "Sipro Lab Telecom Inc." "c:\windows\system32\sl_anet.acm"
+ "msacm.trspch" "DSP Group TrueSpeech™ Audio Codec for MSACM V3.50" "DSP GROUP, INC." "c:\windows\system32\tssoft32.acm"
+ "vidc.cvid" "Cinepak® Codec" "Radius Inc." "c:\windows\system32\iccvid.dll"
+ "vidc.iv31" "" "" "c:\windows\system32\ir32_32.dll"
+ "vidc.iv32" "" "" "c:\windows\system32\ir32_32.dll"
+ "vidc.iv41" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax"
+ "vidc.iv50" "Intel Indeo® video 5.10" "Intel Corporation" "c:\windows\system32\ir50_32.dll"
"HKLM\Software\Classes\Filter" "" "" ""
+ "Indeo® video 4.4 Compression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax"
+ "Indeo® video 4.4 Compression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax"
+ "Indeo® video 4.4 Decompression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax"
+ "Indeo® video 4.4 Decompression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax"
"HKLM\Software\Classes\CLSID\{083863F1-70DE-11d0-BD40-00A0C911CE86}\Instance" "" "" ""
+ "9x8Resize" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "ACELP.net Audio Decoder" "ACELP.net Audio Decoder" "Sipro Lab Telecom Inc." "c:\windows\system32\acelpdec.ax"
+ "Allocator Fix" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "Audible Words Codec" "Audible Audio Files DirectShow Source Filter" "Audible, Inc." "c:\windows\system32\awrdscdc.ax"
+ "Bitmap" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "CoreCaption Filter" "CoreCaption" "MyCompanyName" "c:\program files\common files\corel\directshowcomponents\corecaption.ax"
+ "CoreImgSrc" "" "" "c:\program files\common files\corel\directshowcomponents\coreimgsrc.ax"
+ "CoreMovSrc" "" "" "c:\program files\common files\corel\directshowcomponents\coremovsrc.ax"
+ "CoreVolume Filter" "CoreVolume" "MyCompanyName" "c:\program files\common files\corel\directshowcomponents\corevolume.ax"
+ "CyberLink Audio Decoder" "CyberLink Audio Decoder Filter" "CyberLink Corp." "c:\program files\cyberlink\powerdvd\audiofilter\claud.ax"
+ "CyberLink Audio Effect (PDVD6)" "CyberLink Audio Effect Filter" "CyberLink Corporation" "c:\program files\cyberlink\powerdvd\audiofilter\claudfx.ax"
+ "CyberLink Audio Spectrum Analyzer (PDVD6)" "CLAudSpa.ax" "CyberLink Corp." "c:\program files\cyberlink\powerdvd\audiofilter\claudspa.ax"
+ "CyberLink AudioCD Filter (PDVD6)" "CyberLink AudioCD Filter" "CyberLink Corp." "c:\program files\cyberlink\powerdvd\audiofilter\claudiocd.ax"
+ "CyberLink Demux (PDVD6)" "MPEG-2 Dempltiplexer" "CyberLink Corp." "c:\program files\cyberlink\powerdvd\navfilter\cldemuxer.ax"
+ "CyberLink DVD Navigator (PDVD6)" "CyberLink DVD Navigation Filter" "CyberLink Corp." "c:\program files\cyberlink\powerdvd\navfilter\clnavx.ax"
+ "CyberLink Line21 Decoder (PDVD6)" "CyberLink Line21 Decoder Filter" "CyberLink Corp." "c:\program files\cyberlink\powerdvd\videofilter\clline21.ax"
+ "Cyberlink SubTitle Importor (PDVD6)" "CLSubTitle.ax" "CyberLink Corp." "c:\program files\cyberlink\powerdvd\videofilter\clsubtitle.ax"
+ "CyberLink TimeStretch Filter (PDVD6)" "CLAuTS.ax" "CyberLink Corp." "c:\program files\cyberlink\powerdvd\audiofilter\clauts.ax"
+ "CyberLink Video/SP Decoder" "CyberLink Video/SP Filter" "CyberLink Corp." "c:\program files\cyberlink\powerdvd\videofilter\clvsd.ax"
+ "Frame Eater" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "Indeo® audio software" "Indeo® audio software" "Intel Corporation" "c:\windows\system32\iac25_32.ax"
+ "Indeo® video 5.10 Compression Filter" "Intel Indeo® video 5.10" "Intel Corporation" "c:\windows\system32\ir50_32.dll"
+ "Indeo® video 5.10 Decompression Filter" "Intel Indeo® video 5.10" "Intel Corporation" "c:\windows\system32\ir50_32.dll"
+ "MPEG Layer-3 Decoder" "MPEG Layer-3 Audio Decoder" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\system32\l3codecx.ax"
+ "RealPlayer Audio Filter" "Audio Filter Plugin" "RealNetworks, Inc." "c:\program files\real\realplayer\rdsf3260.dll"
+ "RealPlayer Mp3 Transform Filter" "Audio Filter Plugin" "RealNetworks, Inc." "c:\program files\real\realplayer\rdsf3260.dll"
+ "RealPlayer MPEG4 Transform Filter" "Audio Filter Plugin" "RealNetworks, Inc." "c:\program files\real\realplayer\rdsf3260.dll"
+ "RealPlayer Transcode Filter" "Audio Filter Plugin" "RealNetworks, Inc." "c:\program files\real\realplayer\rdsf3260.dll"
+ "RealPlayer Video Filter" "Audio Filter Plugin" "RealNetworks, Inc." "c:\program files\real\realplayer\rdsf3260.dll"
+ "Record Queue" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "ShotDetect" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "Stetch" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WIA Stream Snapshot Filter" "WIA Stream Snapshot Filter" "MyCompanyName" "c:\windows\system32\wiasf.ax"
+ "WM VIH2 Fix" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Audio Analyzer" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Black Frame Generator" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT DirectX Transform Wrapper" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT DV Extract Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT FormatConversion" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Import Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Interlacer" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Log Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT MuxDeMux Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Sample Info Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Screen capture Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Switch Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Virtual Renderer" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Virtual Source" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Volume" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
"HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9\Catalog_Entries" "" "" ""
+ "000000000001" "PC Tools Layered Service Provider" "PC Tools Research Pty Ltd." "c:\program files\common files\pc tools\lsp\pctlsp.dll"
+ "000000000002" "PC Tools Layered Service Provider" "PC Tools Research Pty Ltd." "c:\program files\common files\pc tools\lsp\pctlsp.dll"
+ "000000000003" "PC Tools Layered Service Provider" "PC Tools Research Pty Ltd." "c:\program files\common files\pc tools\lsp\pctlsp.dll"
+ "000000000017" "PC Tools Layered Service Provider" "PC Tools Research Pty Ltd." "c:\program files\common files\pc tools\lsp\pctlsp.dll"
"HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\NameSpace_Catalog5\Catalog_Entries" "" "" ""
+ "mdnsNSP" "Bonjour Namespace Provider" "Apple Inc." "c:\program files\bonjour\mdnsnsp.dll"
"HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors" "" "" ""
+ "HP 9311 Status Monitor" "Print Status Language Monitor" "Hewlett-Packard Co." "c:\windows\system32\hpinksts9311lm.dll"
+ "HP Discovery Port Monitor (HP Deskjet 3050 J610 series)" "HP Discovery Port Monitor" "Hewlett-Packard Co." "c:\windows\system32\hpdiscopm9311.dll"



Thanks for your help.

Kim

#4 InadequateInfirmity

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Posted 27 January 2013 - 07:00 PM

  • Download and install Revo Uninstaller
  • http://www.revouninstaller.com/download/revosetup.exe
  • Double click the Revo Uninstaller icon on your desktop to start the program
  • Scroll through the listed programs and Right Click on the program you wish to uninstall
  • From the pop out menu choose Uninstall
  • Click Yes to the confirmation dialogue
  • In the next window select the Advanced mode
  • Click Next to start uninstalling the program
  • Answer Yes to confirm the uninstall
  • When the program has completed the four steps, click Next to allow the program to search for leftovers
  • Once complete, click Next, then Finish
  • Repeat the above steps for any other programs you wish to remove.


Please remove the following programs from your machine with Revo.

PC Tools AntiVirus Free 9.0 (Version: 9.0)
J2SE Runtime Environment 5.0 Update 2 (Version: 1.5.0.20)
Java Auto Updater (Version: 2.1.9.0)
JavaFX 2.1.1 (Version: 2.1.1)
McAfee AntiSpyware (Version: 1.00.0000)
McAfee SecurityCenter
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Browser Defender 4.0 (Version: 4.0.0.0)
Bing Rewards Client Installer (Version: 16.0.345.0)

Now download the program below (atf cleaner) save it to your desktop run it with all options ticked.
http://www.atribune.org/ccount/click.php?id=1

Disable all of your start-up items except Avast with this program.
http://www.mlin.net/StartupCPL.shtml
Now Reboot your machine.



Then download this program install and run it set it to run on then next boot of the system then reboot your machine and allow it to complete.
http://technet.microsoft.com/en-us/sysinternals/bb897426.aspx


Download the junkware removal tool save it to your desktop run it in safe mode post the log.
http://thisisudax.org/downloads/JRT.exe


Open your copy of autoruns and un-tick the items below.


These are under "Task Scheduler"


+ "Adobe Flash Player Updater.job" "Adobe® Flash® Player Update Service 11.5 r502" "Adobe Systems Incorporated" "c:\windows\system32\macromed\flash\flashplayerupdateservice.exe"

+ "GoogleUpdateTaskMachineCore.job" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe"

+ "GoogleUpdateTaskMachineUA.job" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe"

+ "McAfee AntiSpyware.job" "McAfee AntiSpyware Launcher" "Network Associates, Inc." "c:\program files\mcafee\mcafee antispyware\mcspy.exe"

+ "McAfee.com Update Check (KIMBERLY-KimberlyL).job" "McAfee SecurityCenter Update Engine" "McAfee, Inc" "c:\program files\mcafee.com\agent\mcupdate.exe"

+ "McAfee.com Update Check (YOUR-25B1BE5D79-Owner).job" "McAfee SecurityCenter Update Engine" "McAfee, Inc" "c:\program files\mcafee.com\agent\mcupdate.exe"

+ "RealPlayerRealUpgradeLogonTaskS-1-5-21-3153443558-1899108544-488264325-1007.job" "RealUpgrade Launcher" "RealNetworks, Inc." "c:\program files\real\realupgrade\realupgrade.exe"

+ "RealPlayerRealUpgradeScheduledTaskS-1-5-21-3153443558-1899108544-488264325-1007.job" "RealUpgrade Launcher" "RealNetworks, Inc." "c:\program files\real\realupgrade\realupgrade.exe"

Close autoruns.





Hit the Start button then Right Click My computer.
Properties
Harwdare Tab
Device Manager.
Scroll down to the IDE ATA/ATAPI Controlers Left click the + to the left of the drivers.
Right Click and uninstall all of your Primary IDE drivers there most likely will be more than one of the Primary IDE Drivers Make sure and un-install All of them prior to rebooting.
Reboot the machine.



After the reboot enjoy your IE
:thumbup2:

Edited by InadequateInfirmity, 27 January 2013 - 07:18 PM.

What happens when you press Alt + F4 at the same time?

#5 compliantrebel

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Posted 27 January 2013 - 09:35 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.5.2 (01.26.2013:2)
OS: Microsoft Windows XP x86
Ran by KimberlyL on Sun 01/27/2013 at 21:13:41.70
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully deleted: [Registry Value] hkey_current_user\software\microsoft\internet explorer\toolbar\webbrowser\\{4982d40a-c53b-4615-b15b-b5b5e98d167c}
Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{0633ee93-d776-472f-a0ff-e1416b8b2e3a}\\DisplayName
Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{0633ee93-d776-472f-a0ff-e1416b8b2e3a}\\URL



~~~ Registry Keys

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\axmetastream.metastreamctl
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\axmetastream.metastreamctl.1
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\axmetastream.metastreamctlsecondary
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\axmetastream.metastreamctlsecondary.1
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\active setup\installed components\{03f998b2-0e00-11d3-a498-00104b6eb52e}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\active setup\installed components\{1b00725b-c455-4de6-bfb6-ad540ad427cd}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\viewpoint"
Successfully deleted: [Folder] "C:\Program Files\bigfix"
Successfully deleted: [Folder] "C:\Program Files\coupons"
Successfully deleted: [Folder] "C:\Program Files\viewpoint"





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 01/27/2013 at 21:23:04.48
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



It is working beautifully now. Thank you so much for your time and assistance!!!

Kim

#6 InadequateInfirmity

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Posted 27 January 2013 - 09:43 PM

Ok Glad it is working now.:thumbup2:

Can i get a couple more logs from you please.


Download Adware Cleaner run it Click the delete button allow it to run and post the log it creates.

http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner



Update and do a quick scan with Malwarebytes remove all that it finds and reboot.
http://www.filehippo.com/download_malwarebytes_anti_malware/download/ecf14848530d11a2f09a94b92a69fcfa/

Post the log here,


Run a scan with Eset. You will need to disable your antivirus during this scan.
http://www.eset.com/us/online-scanner/
Make sure remove found threats and scan archives is checked.
When the scan finish list found threats save to clipboard copy to notepad Post the log here.
What happens when you press Alt + F4 at the same time?

#7 compliantrebel

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Posted 28 January 2013 - 11:33 AM

Certainly!


# AdwCleaner v2.109 - Logfile created 01/28/2013 at 08:43:50
# Updated 26/01/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : KimberlyL - KIMBERLY
# Boot Mode : Normal
# Running from : C:\Documents and Settings\KimberlyL\Local Settings\Temporary Internet Files\Content.IE5\5FSJH146\adwcleaner[1].exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\Software\MetaStream
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\Software\Viewpoint

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

*************************

AdwCleaner[S1].txt - [1502 octets] - [28/01/2013 08:43:50]

########## EOF - C:\AdwCleaner[S1].txt - [1562 octets] ##########






Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.28.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
KimberlyL :: KIMBERLY [administrator]

Protection: Enabled

1/28/2013 9:24:25 AM
mbam-log-2013-01-28 (09-24-25).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 212148
Time elapsed: 14 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)





Eset found and fixed no threats so it didn't generate a log (that I saw).

Thanks again! Btw, nice user name. Great minds? :)

Kim

#8 InadequateInfirmity

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Posted 28 January 2013 - 03:58 PM

Everything looks good.
Clear all of your restore points and create a new one.
To do that........ http://support.microsoft.com/kb/310405
Turn system restore off reboot.
Turn system restore on and reboot again.


Your main issue was that you had 3 antivirus appps in the future you only need one or you will certainly run into issues. :thumbup2:
What happens when you press Alt + F4 at the same time?

#9 compliantrebel

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Posted 28 January 2013 - 04:17 PM

Wonderful! Amazing! Thank you so much for your time and effort in helping me fix this.

You are much appreciated.

Kim

#10 InadequateInfirmity

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Posted 28 January 2013 - 04:36 PM

:thumbsup:
What happens when you press Alt + F4 at the same time?




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