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how to remove ad.xtendmedia


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3 replies to this topic

#1 TomCesur

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Posted 01 January 2013 - 03:18 PM

Hello,

I have a pop-up window coming up on the lower left corner of my browser (IE9) for the past one week. I right clicked on it to see where it links, it linked to ad.xtendmedia. I didn't install any programmes lately. I have McAffe. I run it, it detected and deleted some programmes, but the the malicious pop-up stayed the same. I downloaded Malwarebytes' Anti-Malware and run it, it detected and deleted a few more, but the pop-up came back after restart. I also did ESET online scan, it detected one and delted, but the popo-up came again.

At the same time, I also had problems with my email account in my outlook. I received 'postmaster undelivered' or mailer deamon emails (hundreds of them per day). My hosting company said either my password was hacked or I had a virus in my computer sending spam/virus mails around. They stopped after changing my password, or after the virus scans I made in my computer (I did them in the same days, so I donít know which was effective.)

A computer geek I know recommended me to run combofix. I read that you don't want the untrained people to run it, but I downloaded and run it twice. Unfortunately, it didn't help; I still have the malicious pop-up. But, when I click on it, I only see the Adobe flash player settings. When I clicked on the copyright item on the right click menu, it wanted to open a pop-up to www.find-allyouneed.com; but the IE blocked the pop-up.
Can you help me with getting rid of this programme?

Best,
Tomris

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 01 January 2013 - 04:13 PM

Having run it we need you to post that log wth a DDS log in anew topic.

Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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#3 TomCesur

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Posted 03 January 2013 - 01:08 PM

Thank you very much! I posted the info you asked for in a new post.

#4 boopme

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Posted 03 January 2013 - 03:17 PM

You're welcome..
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
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