Under event log I have dozens of errors stating: "The computer has rebooted from a bugcheck. The bugcheck was 0x000000d1 (0x0000c802, 0x00000006, 0x00000000, 0x0000c802) Microsoft Windows 2000 Version 15.2196 A dump was saved in C:\winNT\minidump\mini122411.04.dmp"
I also got a SI32.exe error, but didn't get a screenshot of it.
The last thing that is always consistent is each time the computer reboots and starts up windows, at the splash screen I get a pop up saying it is trying to install a multimedia audio controller. It's in the device managers but with the yellow exclamation point. I tried deleting it but each time it reboots the same message pops up and it is there again in the device manager. I tried updating the driver but there isn't an update for it. Or at least I couldn't find one. And all the sounds work perfectly so I am suspecting I do not need this device.
The only thing that was changed on the computer when this started was an attempt to renew my Norton System Works 2003. After a lengthy phone convo I was told the anti-virus could not be renewed because for whatever reason they couldn't get it to renew on my system. The Norton rep mentioned something about trying various product keys but none of them worked. So they said I had to upgrade Windows 2000 to a new OS. I did not do that. About 3 to 4 days later the computer started rebooting.
I had considered it might be temperatures overheating. I tried to install a temperature monitoring program, but I kept getting errors popping up saying it could not find a specific kernel and would not install. When I was in the BIOS though, my temps were normal (around 30 degrees C).
Does this sound like a virus/rootkit? Something related to Norton? Or a hardware issue?
Thank you for any help you can send my way.
Edited by Alatac, 25 December 2012 - 09:47 PM.