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computer won't recognize mp3 players


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#1 LedFloydCream

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Posted 17 December 2012 - 08:48 PM

Hello, I'm having trouble getting my computer to recognize mp3 players. I was using a Sony, it broke, I bought an ipod and it wasn't recognized by my computer at all when I plugged it in, but because my phone and camera both work in the USB ports I thought it was the ipod and returned it. Now I've got a Creative Labs Zen and having the same problem. It's brand new, I plugged it in and it says the device driver software failed to install. When i try plugging it again, it doesn't even attempt to install.

I've tried all of the USB ports, updating the drivers, and clearing "Allow the computer to turn off this device to save power" from the USB root hubs but nothing seems to work

The USB ports work with other devices so I'm guessing it can't be a problem with that. Also, it makes a sounds when i disconnect/connect the player so the computer has got to be recognizing it to some degree somewhere. A week without an mp3 player is killing me! Any help would be greatly appreciated.


Thank you

Edited by LedFloydCream, 17 December 2012 - 08:57 PM.


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#2 C.L.C

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Posted 17 December 2012 - 11:03 PM

Have you tried scanning for hardware changes in device manager after you plug in your mp3 player? You can Also try:

1. Right click My Computer
2. Click the 'Hardware' Tab
3. Click 'Device Manager'
4. Click the '+' by Universal Serial Bus Controllers
5. Now plug your MP3 Player in
6. Now click the thing which has the excalmation mark by it, it should already be highlighted
7. Click the 'driver' tab
8. Click 'uninstall'
9. It may ask you whether you are sure, click 'yes' if it does
10. Now plug your device into a DIFFERENT USB port, the driver should install.

Edited by C.L.C, 17 December 2012 - 11:04 PM.


#3 LedFloydCream

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Posted 18 December 2012 - 01:24 AM

Thank you for your response. I followed the steps but none of the USBs have an exclamation point next to them. when i plugged in the device that appeared in the device manager with an exclamation point. i uninstalled that and plugged it into a different USB port but now nothing is happening

#4 LedFloydCream

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Posted 18 December 2012 - 02:28 AM

i also tried a clean boot and that didn't work either. it's so frustrating... literally the only thing wrong with my computer is i can't use any mp3 players

#5 C.L.C

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Posted 18 December 2012 - 08:49 AM

when i plugged in the device that appeared in the device manager with an exclamation point.


If you can recreate this, take these steps.

Click on the USB device with the exclamation point and go to update driver. If that doesn't work uinstall the driver and reboot the computer with the device pluged in. If neither of these things work you may find more help here:

http://forums.mycreativefansite.com/mp3-player/myzenchecker-tool-guide-to-zen-problem-solving/

If none of these things work try this

Open Command Prompt

Type the following command and then press Enter.

sfc /scannow

System File Checker will verify protected operating system files on your computer.

I hope on of thes solutions work for you, good luck

Edited by C.L.C, 18 December 2012 - 08:50 AM.





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