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Cannot connect to router


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7 replies to this topic

#1 EricaT

EricaT

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Posted 16 December 2012 - 07:07 PM

Hello!

I am trying to fix a friend's computer. He is unable to connect to a router that is being used by 4 other computers. All other computers are able to connect to the router except this one computer. When I try to connect to the router, it asks for the password to connect to the router. Once the password is entered in, a message pops up saying, "wireless network connection 3 - windows was unable to find a certificate to log you on the network Netgear." I've searched some solutions on the internet but the most common solution that has worked for others does not work in this instance. The solution that I have tried was unchecking the box that says, "Enable IEEE 802.1x authentication for this network." under Netgear properties--> Authentication tab. I then proceeded to correct the network authentication and data encryption and inputting the network key, but that did not work. After all those steps, the computer is still unalke to connect to the router. All and sny help is appreciated. Also, the comuter is able to connect to the internet via ethernet cable and the internet drivers apparently are up-to-date.



Thanks!

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#2 jhayz

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Posted 16 December 2012 - 10:08 PM

Please post the computer model, OS next time along with the router/modem.

When I try to connect to the router, it asks for the password to connect to the router.

Is it the wifi password key? Is the security encryption (WPA/WPA2) matched with the router and the troubled computer?
Is this the link you've checked? http://kb.netgear.com/app/answers/detail/a_id/7334/~/unable-to-connect-to-network%3A-validation-and-certificate-errors-in-windows-xp

Download MiniToolBox and select all options.
A notepad will open then copy-paste the report on your next reply.

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#3 EricaT

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Posted 16 December 2012 - 11:36 PM

By entering the "password to connect to the router", I do mean the wifi password key. I believed I matched the security encryption correctly. I used my own laptop, which is connected to the same router, as a guide to help fix the problem. I noticed that the security encryption constantly changes everytime I enter the advanced setting options for wireless network connections. I change it to WPA-PSK one minute, and then when I enter the settings again, the network authentication is changed to "open" . That was the link that I used, but my attempt at fixing the problem was unsuccessful. I also noticed that in the Network Connections window that there are three items: (1) 1394 Connection, (2) Local Area Connection, (3) Wireless Network Connection 3. Is that last item, Wireless Network Connection 3, supposed to have a 3 at the end?
Here is the log from MiniToolBox


MiniToolBox by Farbar Version: 25-11-2012
Ran by Administrator (administrator) on 16-12-2012 at 20:33:41
Running from "E:\"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost
127.0.0.1 mpa.one.microsoft.com

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Media disconnected)
Atheros AR5005GS Wireless Network Adapter = Wireless Network Connection 3 (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 3"

set address name="Wireless Network Connection 3" source=dhcp
set dns name="Wireless Network Connection 3" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 3" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : lamsanjose

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-0F-B0-68-46-ED



Ethernet adapter Wireless Network Connection 3:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Atheros AR5005GS Wireless Network Adapter

Physical Address. . . . . . . . . : 00-11-F5-61-A2-10

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0f b0 68 46 ed ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
0x3 ...00 11 f5 61 a2 10 ...... Atheros AR5005GS Wireless Network Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 2 1
255.255.255.255 255.255.255.255 255.255.255.255 3 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (12/16/2012 03:43:01 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (12/16/2012 03:43:01 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.nist.gov,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (12/16/2012 03:39:17 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (12/16/2012 03:39:17 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.nist.gov,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (12/16/2012 03:32:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (12/16/2012 03:30:04 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFD
Fips
intelppm
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
SrvcTPIOMngr
Tcpip

Error: (12/16/2012 03:30:04 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
%%31

Error: (12/16/2012 03:30:04 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:
%%31

Error: (12/16/2012 03:30:04 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31

Error: (12/16/2012 03:30:04 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
%%31


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

ALPS Touch Pad Driver
Atheros Client Utility
Atheros Wireless LAN MiniPCI card Driver
DVD-RAM Driver
Easy Button
Intel® Extreme Graphics 2 Driver
Realtek AC'97 Audio
Realtek Fast Ethernet Adapter Driver (Version: 5.00)
SMSC IrCC V5.1.3600.5 (Version: r1.00)
TOSHIBA ConfigFree (Version: 4.90.57)
TOSHIBA Software Modem (Version: 2.1.38 (SM2138ALD04))
Toshiba Tbiosdrv Driver
TOSHIBA Zooming Utility
TouchPad On/Off Utility (Version: 1.27.0.3)
Update for Windows XP (KB898461) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)

========================= Devices: ================================

Name: ACPI Uniprocessor PC
Description: ACPI Uniprocessor PC
Class Guid: {4D36E966-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL

Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: ACPI

Name: Intel® Celeron® M processor 1.30GHz
Description: Intel Processor
Class Guid: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
Manufacturer: Intel
Service: intelppm

Name: ACPI Lid
Description: ACPI Lid
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name:
Description:
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI bus
Description: PCI bus
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: pci

Name: Intel® 82852/82855 GM/GME/PM/GMV to Processor I/O Controller - 3580
Description: Intel® 82852/82855 GM/GME/PM/GMV to Processor I/O Controller - 3580
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service:

Name: Intel® 82852/82855 GM/GME/PM/GMV to Processor I/O Controller - 3584
Description: Intel® 82852/82855 GM/GME/PM/GMV to Processor I/O Controller - 3584
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service:

Name: Intel® 82852/82855 GM/GME/PM/GMV to Processor I/O Controller - 3585
Description: Intel® 82852/82855 GM/GME/PM/GMV to Processor I/O Controller - 3585
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service:

Name: Intel® 82852/82855 GM/GME Graphics Controller
Description: Intel® 82852/82855 GM/GME Graphics Controller
Class Guid: {4D36E968-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel Corporation
Service: ialm

Name: Intel® Graphics Chipset (KCH) Driver
Description: Intel® Graphics Chipset (KCH) Driver
Class Guid: {D07AF4AC-3BED-458D-9A68-380F23572661}
Manufacturer: Intel Corporation
Service: {D31A0762-0CEB-444e-ACFF-B049A1F6FE91}

Name: Intel® Graphics Platform (SoftBIOS) Driver
Description: Intel® Graphics Platform (SoftBIOS) Driver
Class Guid: {D07AF4AC-3BED-458D-9A68-380F23572661}
Manufacturer: Intel Corporation
Service: {6080A529-897E-4629-A488-ABA0C29B635E}

Name: AIM 3.0 Part 01 Codec Driver CH-7009-A/CH-7011
Description: AIM 3.0 Part 01 Codec Driver CH-7009-A/CH-7011
Class Guid: {E6ABB47D-8339-4C60-BE92-E9045FF5A33D}
Manufacturer: Intel Corporation
Service: {E2B953A6-195A-44F9-9BA3-3D5F4E32BB55}

Name: Plug and Play Monitor
Description: Plug and Play Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Intel® 82852/82855 GM/GME Graphics Controller
Description: Intel® 82852/82855 GM/GME Graphics Controller
Class Guid: {4D36E968-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel Corporation
Service: ialm

Name: Default Monitor
Description: Default Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Intel® 82801DB/DBM USB Universal Host Controller - 24C2
Description: Intel® 82801DB/DBM USB Universal Host Controller - 24C2
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Intel
Service: usbuhci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Intel® 82801DB/DBM USB Universal Host Controller - 24C4
Description: Intel® 82801DB/DBM USB Universal Host Controller - 24C4
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Intel
Service: usbuhci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Intel® 82801DB/DBM USB Universal Host Controller - 24C7
Description: Intel® 82801DB/DBM USB Universal Host Controller - 24C7
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Intel
Service: usbuhci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Intel® 82801DB/DBM USB2 Enhanced Host Controller - 24CD
Description: Intel® 82801DB/DBM USB2 Enhanced Host Controller - 24CD
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Intel
Service: usbehci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: USB Mass Storage Device
Description: USB Mass Storage Device
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Compatible USB storage device
Service: USBSTOR

Name: PNY USB 2.0 FD USB Device
Description: Disk drive
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Generic volume
Description: Generic volume
Class Guid: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
Manufacturer: Microsoft
Service:

Name: Intel® 82801DBM PCI Bridge - 2448
Description: Intel® 82801DBM PCI Bridge - 2448
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: pci

Name: VIA OHCI Compliant IEEE 1394 Host Controller
Description: VIA OHCI Compliant IEEE 1394 Host Controller
Class Guid: {6BDD1FC1-810F-11D0-BEC7-08002BE2092F}
Manufacturer: VIA
Service: ohci1394

Name: 1394 Net Adapter
Description: 1394 Net Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NIC1394

Name: Realtek RTL8139/810x Family Fast Ethernet NIC
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek Semiconductor Corp.
Service: RTL8023

Name: Atheros AR5005GS Wireless Network Adapter
Description: Atheros AR5005GS Wireless Network Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Atheros
Service: AR5211

Name: ENE CB-1410/851 Cardbus Controller
Description: ENE CB-1410/851 Cardbus Controller
Class Guid: {4D36E977-E325-11CE-BFC1-08002BE10318}
Manufacturer: ENE TECHNOLOGY INC.
Service: pcmcia

Name: Intel® 82801DBM LPC Interface Controller - 24CC
Description: Intel® 82801DBM LPC Interface Controller - 24CC
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: isapnp

Name: ISAPNP Read Data Port
Description: ISAPNP Read Data Port
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System timer
Description: System timer
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Intel® 82802 Firmware Hub Device
Description: Intel® 82802 Firmware Hub Device
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service:

Name: Generic Bus
Description: Generic Bus
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Microsoft ACPI-Compliant Embedded Controller
Description: Microsoft ACPI-Compliant Embedded Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: ACPIEC

Name: Microsoft AC Adapter
Description: Microsoft AC Adapter
Class Guid: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}
Manufacturer: Microsoft
Service: CmBatt

Name: Microsoft ACPI-Compliant Control Method Battery
Description: Microsoft ACPI-Compliant Control Method Battery
Class Guid: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}
Manufacturer: Microsoft
Service: CmBatt

Name: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Description: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard keyboards)
Service: i8042prt

Name: Alps Pointing-device
Description: Alps Pointing-device
Class Guid: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Manufacturer: Alps Electric
Service: i8042prt

Name: Intel® 82801DBM Ultra ATA Storage Controller - 24CA
Description: Intel® 82801DBM Ultra ATA Storage Controller - 24CA
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: pciide

Name: Primary IDE Channel
Description: Primary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: HTS424040M9AT00
Description: Disk drive
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Secondary IDE Channel
Description: Secondary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: HL-DT-ST RW/DVD GCC-4243N
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom

Name: Intel® 82801DB/DBM SMBus Controller - 24C3
Description: Intel® 82801DB/DBM SMBus Controller - 24C3
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service:

Name: Realtek AC97 Audio
Description: Realtek AC97 Audio
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek
Service: ALCXWDM

Name: TOSHIBA Software Modem
Description: TOSHIBA Software Modem
Class Guid: {4D36E96D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Agere
Service: Modem

Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Microsoft Composite Battery
Description: Microsoft Composite Battery
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Compbatt

Name: Logical Disk Manager
Description: Logical Disk Manager
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: dmio

Name: Volume Manager
Description: Volume Manager
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: ftdisk

Name: Generic volume
Description: Generic volume
Class Guid: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
Manufacturer: Microsoft
Service:

Name: AFD
Description: AFD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AFD

Name: 1394 ARP Client Protocol
Description: 1394 ARP Client Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Arp1394

Name: Beep
Description: Beep
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Beep

Name: dmboot
Description: dmboot
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmboot

Name: dmload
Description: dmload
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmload

Name: Fips
Description: Fips
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Fips

Name: Generic Packet Classifier
Description: Generic Packet Classifier
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Gpc

Name: HTTP
Description: HTTP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: HTTP

Name: IntelIde
Description: IntelIde
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IntelIde

Name: IP Network Address Translator
Description: IP Network Address Translator
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IpNat

Name: IPSEC driver
Description: IPSEC driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IPSec

Name: ksecdd
Description: ksecdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ksecdd

Name: AEGIS Protocol (IEEE 802.1x) v2.3.1.10
Description: AEGIS Protocol (IEEE 802.1x) v2.3.1.10
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: MDC8021X

Name: mnmdd
Description: mnmdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mnmdd

Name: mountmgr
Description: mountmgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mountmgr

Name: NDIS System Driver
Description: NDIS System Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDIS

Name: Remote Access NDIS TAPI Driver
Description: Remote Access NDIS TAPI Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NdisTapi

Name: NDIS Usermode I/O Protocol
Description: NDIS Usermode I/O Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Ndisuio

Name: NDProxy
Description: NDProxy
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDProxy

Name: NetBios over Tcpip
Description: NetBios over Tcpip
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NetBT

Name: TOSHIBA Network Device Usermode I/O Protocol
Description: TOSHIBA Network Device Usermode I/O Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Netdevio

Name: Null
Description: Null
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Null

Name: PartMgr
Description: PartMgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: PartMgr

Name: ParVdm
Description: ParVdm
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ParVdm

Name: Remote Access Auto Connection Driver
Description: Remote Access Auto Connection Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RasAcd

Name: RDPCDD
Description: RDPCDD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPCDD

Name: WLAN Transport
Description: WLAN Transport
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: s24trans

Name: Secdrv
Description: Secdrv
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Secdrv

Name: SrvcTPIOMngr
Description: SrvcTPIOMngr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SrvcTPIOMngr

Name: TBiosDrv
Description: TBiosDrv
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: TBiosDrv

Name: TCP/IP Protocol Driver
Description: TCP/IP Protocol Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Tcpip

Name: VgaSave
Description: VgaSave
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VgaSave

Name: VolSnap
Description: VolSnap
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VolSnap

Name: Remote Access IP ARP Driver
Description: Remote Access IP ARP Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wanarp

Name: Audio Codecs
Description: Audio Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Audio Drivers
Description: Legacy Audio Drivers
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Media Control Devices
Description: Media Control Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Video Capture Devices
Description: Legacy Video Capture Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Video Codecs
Description: Video Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Rasl2tp

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: RasPppoe

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PptpMiniport

Name: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: WAN Miniport (IP) - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Atheros AR5005GS Wireless Network Adapter - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Direct Parallel
Description: Direct Parallel
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Raspti

Name: Terminal Server Device Redirector
Description: Terminal Server Device Redirector
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: rdpdr

Name: Terminal Server Keyboard Driver
Description: Terminal Server Keyboard Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Terminal Server Mouse Driver
Description: Terminal Server Mouse Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: swenum

Name: Microsoft WINMM WDM Audio Compatibility Driver
Description: Microsoft WINMM WDM Audio Compatibility Driver
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: wdmaud

Name: Microsoft Kernel System Audio Device
Description: Microsoft Kernel System Audio Device
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: sysaudio

Name: Microsoft Kernel Wave Audio Mixer
Description: Microsoft Kernel Wave Audio Mixer
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: kmixer

Name: Microcode Update Device
Description: Microcode Update Device
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: update

Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: mssmbios


========================= Memory info: ===================================

Percentage of memory in use: 68%
Total physical RAM: 222.42 MB
Available physical RAM: 70.69 MB
Total Pagefile: 545.37 MB
Available Pagefile: 405.12 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.27 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:37.26 GB) (Free:33.84 GB) NTFS
3 Drive e: (USB20FD) (Removable) (Total:7.53 GB) (Free:6.34 GB) FAT32

========================= Users: ========================================

User accounts for \\LAMSANJOSE

Administrator Guest HelpAssistant
SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

30-11-2012 06:09:58 Software Distribution Service 3.0
30-11-2012 06:18:21 Installed Windows Internet Explorer 8.
30-11-2012 06:29:25 Installed Java 7 Update 9
01-12-2012 04:45:29 Installed Hoyle Casino 2004
03-12-2012 00:55:10 System Checkpoint
16-12-2012 00:14:19 System Checkpoint
16-12-2012 23:32:50 Restore Operation

**** End of log ****

Edited by EricaT, 16 December 2012 - 11:57 PM.


#4 jhayz

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Posted 17 December 2012 - 03:10 AM

three items: (1) 1394 Connection, (2) Local Area Connection, (3) Wireless Network Connection 3

Try disabling this from your network connections (right-click, disable) and then go to device manager and disable the adapter. Try connecting by wireless again.

I change it to WPA-PSK one minute, and then when I enter the settings again, the network authentication is changed to "open"

I'm not sure by this reverting settings... Usually there is a save button for any changes made.

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#5 EricaT

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Posted 18 December 2012 - 01:32 PM

Unfortunately, disabling the 1394 Connection did not work...

#6 jhayz

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Posted 19 December 2012 - 11:51 PM

http://kb.netgear.com/app/answers/detail/a_id/7334/~/unable-to-connect-to-network%3A-validation-and-certificate-errors-in-windows-xp
Have you tried reading the instructions from the previous link?

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#7 EricaT

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Posted 21 December 2012 - 12:26 AM

I have but that doesn't work either. I might just do a clean install on this computer to see if that helps. His computer doesn't have any important data or programs so it shouldn't be too much of a problem.

#8 jhayz

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Posted 21 December 2012 - 01:48 AM

Is the security encryption (WPA/WPA2) matched with the router and the troubled computer?

\
The router security encryption must match of what the adapter can support which would be WPA not WPA2 or WEP.

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